Jackpot City Casino Review


Jackpot City Casino offers some good features, but ultimately falls short in many regards. During our review we explore every aspect of this casino from account creation to overall uniqueness. Find out why this casino received an average score of 3/5 stars – and why we think it scores even lower in practice.

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19+ | Please Play Responsibly | Terms & Conditions apply.
  • Interac logo
  • MasterCard logo
  • Visa logo
  • Paysafecard logo
Accept players from Canada Canada Flag

What is good?

  • Established casino with years of experience
  • Canadian-preferred payment methods
  • Massive range of supported languages
  • iOS and Android apps for mobile
  • Some reputable game providers

What is bad?

  • Limited bonuses and campaigns
  • Limited customer support
  • No cryptocurrency support
Table of Content


Does Jackpot City offer any no-deposit bonus?

No, JackpotCity only offers first-time deposit bonuses for new players. This type of deposit means you must deposit money before activating the bonus.

Does Jackpot City Casino have a downloadable app?

Yes, JackpotCity Casino offers mobile apps for both iOS and Android. You can find and download the iOS app on the official App Store. However, the Android app is not on the Play Store. Instead, you must download the APK from the Jackpot City website.

Can I play at Jackpot City from Ontario?

Yes, you can. This casino is one of a few that legally operates within Ontario.

Is Jackpot City legit?

Yes, it is. This casino has the relevant licensing to operate legally within Canada and other parts of the world.

Jackpot City Casino Review Details - How the test was conducted

We conducted our review of JackpotCity Casino on 24th of October 2023. Once we finish our review, we compare notes with our gambling experts to ensure we did not miss anything.

All our reviews are based on real-player experiences that look at all website features.

During our reviews, we investigate and score eight categories of the website, ranging from account creation to customer service and overall uniqueness. Below is the full list and the respective score for each category.

Date and time:24 October 2023
Devices used:Desktop, Laptop, Mobile, Tablet
Currency used:CAD
Amount of test persons:2
Total time spent on the testing:15 hours

Rating summarized per category

Decision-making factorsRating
Trustworthiness4 / 5 Stars
Creating an Account5 / 5 Stars
Withdrawals and Deposits3 / 5 Stars
Bonuses and Campaigns2 / 5 Stars
Game/Product selection2 / 5 Stars
Usability5 / 5 Stars
Customer Support2 / 5 Stars
Uniqueness & Features3 / 5 Stars
Rating for key decision-making factors summarized.

Jackpot City Casino Canada Trustworthiness Rating

We gave this casino a trustworthiness rating of 4/5 stars. Our main reason for not giving this casino a better rating in this category is due to some negative reviews online. While those reviews did not influence our experience with the platform, we cannot ignore the wider community when deciding on a final score.

Is Jackpot City Casino Licensed and Certified in Canada?

Yes, it is. This casino operates using an Alderney Gambling Control Commission License, which means it can provide services to Canadians.

Does Jackpot City also have a license in Ontario?

Yes, it does. This casino is one of few that can legally operate on a global stage and operate within Ontario. Canadian players will be happy to hear this.

When Was Jackpot City Launched?

This casino launched back in 1998, making it a platform with years of experience. The platform has adapted over time to new technologies and updated some of the visuals. It has also onboarded new providers and will hopefully keep improving its technology in the future.

Does Jackpot City Have a Good Reputation?

This casino has a good reputation online, aside from a few middling reviews that have concerns about the casino’s terms and conditions. However, during our review of the platform, we encountered no problems that raised suspicion.

Jackpot City Casino lacks some popularity due to its small number of games – which we will get into later. The casino certainly has its dedicated fans but is by no means one of the more popular casinos in Canada – or the world.

Is Jackpot City a Listed Company?

Jackpot City is not a listed company and is privately owned.

Brands Associated with Jackpot City

The only brand associated with this casino is its parent company, Baytree (Alderney) Limited. This company also owns RubyFortune Casino, Gaming Club Casino, Lucky Nugget Casino, and more.

Jackpot City’s Responsible Gambling Policies

This casino does not offer the comprehensive, responsible gambling policies we want. However, it does offer just enough not to influence this category’s overall score. You can expect the following responsible gambling policy tools:

Responsible Gambling Measures in place

❌ Self Exclusion (Non-reversible)Yes
⏲️ Time out possibilities (Reversible)Yes
⌛Time Limits on sessionsNo
⏰Reality check on set timesNo
💳Deposit limitsYes
💸 Wager limitsNo
🚮 Permanent deletion of accountYes
📝 Self-Assessment TestNo
Table with responsible gambling measures in place at the site.

Jackpot City Creating an Account Rating

We gave this casino an account creation rating of 5/5 stars. Making an account with this casino is an easy process. It does require more information from you than many other online casinos, but this is by no means a hindrance.

Information That Canadian Players Need to Sign Up

When you make an account with JackpotCity, you need the following:

  • Country
  • Username
  • Password
  • Email
  • Dialing Code and Mobile Number
  • First and Last Name
  • Date of Birth
  • Language
  • Currency
  • Billing Address
  • City
  • State or Region

How Easy Is It for Canadians to Create an Account?

Creating an account is straightforward. All you must do is fill in the relevant fields on the account creation form, and your account will work. This process is as simple for Canadians as for anyone else.

How Jackpot City Verifies Your Documents

JackpotCity does not require any documentation during account creation. However, as with any reputable online casino, JackpotCity retains the right to request KYC (Know Your Customer) documents at any time.

Typically, JackpotCity will only ask for your KYC documents when you deposit or withdraw a suspiciously large amount. The KYC document verification process will then occur to help combat potential money laundering.

How Quickly Can I Start Playing with Real Cash?

You can start playing with and for real cash as soon as your account with JackpotCity is active – which should only take a few seconds after account creation. This casino’s account activation is fast, so you don’t have to wait around.

Jackpot City Withdrawals and Deposits Rating

We gave Jackpot City’s withdrawals and deposits category a rating of 3/5 stars. We cannot give this platform higher than an average score in this category since it only offers a few payment options. While Jackpot City offers Canadian-preferred payment methods like Interac, it's not possible to use cryptocurrencies.

Deposit Methods for Players From Canada

When playing games at Jackpot City Casino, you can expect the following deposit methods:

Deposit method Processing time Minimum deposit Maximum deposit
eCheck1 – 3 Business DaysC$10-
Visa1 – 3 Business DaysC$10-
iDebit24 – 48 HoursC$10-
InstaDebit24 – 48 HoursC$10-
MuchBetter24 – 48 HoursC$10-
Interac24 – 48 HoursC$10-
Apple Pay24 – 48 HoursC$10-

How to Withdraw Your Earnings

When playing games at Jackpot City Casino, you can expect the following withdrawal methods:

Withdrawal method Processing time Minimum withdrawal Maximum withdrawal
eCheck1 – 3 Business DaysC$20C$10,000
Visa1 – 3 Business DaysC$20C$10,000
iDebit1 – 3 Business DaysC$20C$10,000
InstaDebit1 – 3 Business DaysC$20C$10,000
MuchBetter1 – 3 Business DaysC$20C$10,000
Interac1 – 3 Business DaysC$20C$10,000
Apple Pay1 – 3 Business DaysC$20C$10,000

Can I play and deposit using CAD?

Yes, you can. Jackpot City Casino supports the use of Canadian Dollar among many other currencies.

Do I Need to Provide Any Documents to Withdraw Earnings?

Typically, you do not have to provide any documents when withdrawing from your Jackpot City Casino account. However, should the casino deem the withdrawal sum or activity on your account suspicious, the casino might ask you to provide KYC documents.

This procedure is normal; you can expect it from any reputable online casino. 

Jackpot City Bonuses & Campaigns Rating

We gave Jackpot City Casino a bonus and campaign rating of 2/5 stars. While the casino does offer some basic first deposit bonuses, it did not have any other promotions or campaigns running at the time of review. An online casino should – in our opinion – have some promotions or campaigns running during any given part of the year.

Jackpot City Casino Welcome Bonus

Jackpot City Casino offers the following welcome bonuses:

  • 100% First Deposit Bonus up to C$400
  • 100% Second Deposit Bonus up to C$400
  • 100% Third Deposit Bonus up to C$400
  • 100% Fourth Deposit Bonus up to C$400

To claim the bonuses you need to make a deposit of at least $10. You must also wager your bonus funds 70 times before you can make a withdrawal. This is on the steeper side as most other online casinos only require you to wager your bonus money around 30 to 40 times.

Ongoing Campaigns for Canadian users at Jackpot City

There are no ongoing campaigns currently running at Jackpot City Casino.

Jackpot City Canada Game & Products Rating

We gave Jackpot City Casino a games and products rating of 2/5 stars. The platform offers fewer games than some of its Canadian competitors and does not offer all categories. We find this lack of games and categories quite odd, as Jackpot City Casino certainly has enough providers to source games from to increase the number. This casino also does not offer any sports betting options.

Which Games Can I Play at Jackpot City?

You can play the following types of games at Jackpot City Casino:

  • Slots
  • Roulette
  • Blackjack
  • Video Poker
  • Bingo
  • Baccarat
  • Jackpot Games
  • Live Games
  • Craps and Dice
  • Scratch Cards

From Where Does Jackpot City Source Its Games?

Jackpot City Casino offers games from the following 40 providers:

Jackpot City Casino sources its games from several providers, including: Triple Edge Studios, Rabcat, NetEnt, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Microgaming, Ezugi, Tom Horn, Alchemy Gaming, Half Pixel Studios, Slingshot Studios, Northern Lights Gaming, Ino Games, PearFiction Studios, Switch Studios, Games Global, Real Dealer Studios, Oros Gaming, Spin Play Games, On Air Entertainment, Aurum Signature Studios, Fortune Factory, Stormcraft Studios, Just For The Win, Neon Valley Studios, Crazy Tooth Studio, Old Skool Studios, Gameburger Studios, Buck Stakes Entertainment, Gold Coin Studios, Foxium, Eurostar Studios, Gacha Studios, Pulse 8 Studios, ALL41 STUDIOS, Wishbone, Snowborn Games, Circular Arrow, Nailed It! Games

Jackpot City Sportsbook

Jackpot City does not offer a sportsbook to its customers.

If you prefer sports betting options, we have a list of the best Canadian sports betting sites you can read. 

Jackpot City Usability Rating

We gave this casino a usability rating of 5/5 stars. The platform offers easy navigation and simple menus. The UI is always easily readable and finding specific information is always straightforward. On top of that, the website functions on desktop, laptop, mobile, and tablet, and even has dedicated mobile apps.

Compatible Devices

You can play games from Jackpot City on desktop, laptop, mobile, and tablet devices. Mobile and tablet devices can run the website through a compatible, modern browser or dedicated mobile apps.

What We Think about the Feel of Jackpot City

Overall, we cannot complain about the feel of Jackpot City. Navigation is fast, the website reacts quickly to inputs, and games never have long loading times. It is worth noting that loading times can differ for everyone since it is device- and internet speed-dependant.

Updates, releases, and improvements to the product

Over the years – since its launch in 1998 – Jackpot City has undergone changes to almost all facets of the platform. Visual changes, provider changes, promotion changes, payment method changes, and currency changes have all occurred at some point.

Jackpot City Customer Support Rating

We gave Jackpot City a customer support rating of 2/5 stars. Unfortunately, this casino lacks avenues of contact for its clients, making it hard to get assistance. The limited number of customer support options meant we had to give Jackpot City a below-average score for this category.

How Can I Reach Out to Jackpot City as a Canadian Player?

You can contact Jackpot City in the following ways:

  • 24/7 Live Chat

Additionally, you have access to an FAQ Page, but it is worth noting that it does not put you in contact with customer support.

Jackpot City Features & Uniqueness Rating

We gave Jackpot City a rating of 3/5 stars for features and uniqueness. Jackpot City lacks the features that many of the best Canadian online casinos have, such as more promotions or better customer support. However, the score goes back to average since this casino offers mobile apps – which is quite rare.

How Is Jackpot City Different to Other Online Casino Sites?

The main point of differentiation between Jackpot City and other online Canadian casinos is the mobile app support. Not many casinos offer mobile apps, so it is certainly a massive bonus.

What type of Player is Jackpot City best suited for?

We believe this casino is best suited for players that:

  • Want a mobile app for their online gambling.
  • Do not mind lack of sports betting options.

Why should a Canadian user choose Jackpot City?

Aside from Canadian-preferred payment methods, the only other reason to consider this casino over some other Canadian-specific options is Ontario support. Not all online casinos in Canada can legally operate within Ontario, so Jackpot City certainly has the upper hand there.

Our Verdict

Our final verdict for this casino is that it is an option worth exploring if you want a mobile app. However, we don't believe this casino is for everyone due to shortcomings in categories that typically draw in customers – such as promotions or game/game category variety.

On top of that, the lack of sports betting options means that there are certainly better casinos for online gambling lovers.

What We Love about Jackpot City

Some features we really loved about Jackpot City include:

  • Dedicated mobile apps for both iOS and Android.
  • Operates legally within Ontario.

How Jackpot City Could Improve

Some drawbacks we think Jackpot City should focus on improving include:

  • More options for customer support.
  • Better game and game category variety.

Our Final Jackpot City Review Rating

Our final rating for Jackpot City is 3.25/5 stars. The easy account creation and support for mobile apps help push the score to above average. However, it is worth noting that some of the arguably more important categories lack high scores.

Categories such as game variety, customer support, and payment methods stand to gain much with small improvements, and we hope to see it in the future.

Operator details
Company Name: Bayton Ltd
Address: Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' XBiex XBX 1011
Licenses: Malta Gaming Authority
Established: 1998
VAT Number: N/A
Registration Number: MGA/B2C/145/2007
Awards: N/A
Languages Supported: English, German, Russian, Arabic, Czech, Icelandic, Korean, Lithuanian, Norwegian, Thai, French, Italian, Spanish, Azerbaijani, Croatian, Greek, Japanese, Latvian, Portuguese, Turkish
Associated Brands: Ruby Fortune, Gaming Club Casino, Euro Palace, Royal Vegas Online Casino, Spin Galaxy, Spin Casino, Lucky Nugget, Platinum Play, AU Slots, 7 Melons, Mummys Gold Casino
Affiliate program: Buffalo Partners
Customer support
Live chat: Yes
Live chat 24/7: Yes
Phone: -
Devices & Apps
Devices: Desktop, Mobile, Tablet
Apps: Android, iOS
Games & Providers
Amount of games: 500
Games: Slots, Roulette, Blackjack, Video Poker, Bingo, Baccarat, Live Casino, Craps, Scratch Cards
Amount of providers: 40
Providers: NetEnt, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Microgaming
Banking & Payments
Payment (Deposit): Interac, MasterCard, Visa, Paysafecard, iDebit, InstaDebit, eCheck, Neosurf, MuchBetter, Apple Pay
Minimum deposit: C$10
Payment (Withdrawal): Interac, MasterCard, Visa, iDebit, InstaDebit, eCheck, MuchBetter, Apple Pay
Minimum withdrawal: C$20
Pending withdrawal period: 0-3 days
Bonuses & Requirements
Deposit: C$400
No deposit: -
Free spins: -
Wager requirements free spins: -
Wager requirements: ×70
Coming Soon
19+ | Please Play Responsibly | Terms & Conditions apply.
Accept players from Canada Canada Flag

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