LeoVegas Canada Review

Our experts dive headfirst into the features of LeoVegas, covering security, reputation, available games, and user experience. Learn about LeoVegas account creation, bonus campaigns, deposit and withdrawal options, and more before you get started.

LeoVegas Review, are they worthy of your trust? Let our experts fill you in.

Operator data

Company nameLeoVegas Gaming PLC
AddressLevel 7, The Plaza Business Centre, Bisazza Street, SLM1640, Silema, Malta
LicensesU.K. Gambling Commission, Malta Gaming Authority, Danish Gambling Authority
Founded year2012
VAT numberMT 21584020
Registration numberC59314
Payment (Deposit)Visa, Mastercard, Trustly, Neteller, Paysafecard, Skrill, Bank account transfer
Payment (Withdrawal)Visa, Mastercard, Trustly, Neteller, Paysafecard, Skrill, Bank account transfer
Deposit bonusWelcome bonus up to €700 over the course of 4 initial deposits
Minimum deposit€10
Minimum withdrawal€10
Payout speedBetween 24 hours and 5 days
CurrenciesEUR, GBP, SEK, NZD, CAD, CHF, CZK, NOK, DKK, AUD
SoftwareBlaBlaBla Studios, Red Tiger Gaming, Playtech, Microgaming, NetEnt, Fuga Gaming Pragmatic Play, Quickfire, Odobo, SG Gaming, Lightning Box, Elk Studios, Cryptologic, Evolution Gaming, Betsoft, 2 By 2 Gaming, Thunderkick, Relax Gaming, Nyx Interactive, Bally, Next Gen Gaming, Blueprint Gaming, Thunderkick, Relax Gaming, Rabcat, Quickspin, Genesis Gaming, iSoftBet
ProductsSlots, Poker, Roulette, Blackjack, Live Casino, Sportsbook
Amount of gamesOver 700
DevicesDesktop computer, mobile device including Apple and Android
Languages supportedEnglish
Restricted countriesAfghanistan, Curacao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, United States, Yemen
Associated brandsIntellectual Property and Software Limited, 21.co.uk, Slotboos, BetUK, Royal Panda and UK Casino
AwardsBrand of the Year (2018)

 

Operator of the Year (2018)

Innovation in Mobile and Tablet (2018)

Mobile Casino Product of the Year (2017)

Best Native App (2017)

Online Casino Operator of the year (2017)

Mobile Operator of the Year (2016)

Best Innovation in Mobile and Tablet (2016)

Affiliate programLeoVegas Affiliates
Customer SupportPhone, e-mail, live chat
Phone numberU.K phone number: +44 808 169 9799

 

Irish phone number: +353 1 800 938655

International phone number: +356 2778 1166

Email address[email protected]
Availability24 hours a day, 7 days a week

Is LeoVegas trustworthy?

If you are searching for an internet casino that is filled with a fantastic variety of games, you need to try LeoVegas. Known as the “King of Mobile Casinos,” LeoVegas has grown in popularity since it launched in 2012. Although the casino has had some growing pains, the answer to the question, “Is LeoVegas legit?” is a resounding “yes.” As an option for gamblers who love both live casinos and slots games, LeoVegas is an industry leader.

Is LeoVegas Secure?

LeoVegas casino has partnered with one of the top digital security companies in the industry to ensure that your financial and personal information is always protected when you are logged into the site. DigiCert is well-known for its commitment to user security. It supplies LeoVegas with a 2048-bit SSL certificate to safeguard against hacking attempts

How is LeoVegas Licensed?

You don’t have to ask, “Is LeoVegas legal in Canada?” because LeoVegas is licensed by multiple entities, including the UK Gambling Commission, the Malta Gaming Authority, and the Danish Gambling Authority. All three authorities require that an internet casino meet their stringent licensing requirements, so you can rest assured that LeoVegas has gone to great lengths to meet strict standards..

What year was LeoVegas founded?

LeoVegas officially launched in 2012. Its founders saw the promise associated with the internet gambling market and developed a platform through which players could log in from a computer or mobile device to play their favorite slot or card game.

Does LeoVegas have a good online reputation?

Unfortunately, LeoVegas has had some reputation issues. As recently as 2018, LeoVegas was fined by the U.K. Gambling Commission due to advertisements that were deemed misleading to players. LeoVegas also has a handful of complaints from disgruntled players who are displeased with the payout speed—however, in each case, the casino has either rectified the problem or closed the complaint.

In its determination to be a trusted internet casino, LeoVegas has allowed independent audit companies to check its games and processes to ensure that the casino is operating above board.

How does LeoVegas rank online?

LeoVegas currently ranks 33,154th in global internet engagement. Although most of the traffic to the website comes from gamblers in India and Sweden, Canadian players still make up nearly 15% of site engagement. The average time that gamers spend on the site is only four minutes, which is likely indicative of gamblers playing slots to pass the time.

Is LeoVegas a listed company?

In 2016, LeoVegas became a publicly-traded company on the Stockholm Stock Exchange. Users who are interested in purchasing LeoVegas stock can do so by looking up the ticker LEO:SS.

Are there any other brands associated with LeoVegas?

Although LeoVegas started as a standalone internet casino, its rapid growth in popularity has allowed the owners to acquire numerous other entities. Examples of notable associated brands include UK Casino, BetUK, and Royal Panda.

LeoVegas also offers an affiliate program called LeoVegas affiliates with commission plans that range from 5% to 35%.

Does LeoVegas promote responsible gaming?

LeoVegas goes the extra mile to provide players with options if a user ever feels that his or her gambling practices are getting out of hand. The responsible gaming policy of LeoVegas is extensive. The casino has created a separate website dedicated to providing users with a detailed explanation of their responsible gaming choices.

A few examples of the tools that LeoVegas offers to help players avoid excessive gambling are a daily, weekly, or monthly deposit limit, timed gambling sessions, and wagering limits. These settings are flexible and designed to help you be more conscious of your habits. If you decide that you need to take an indefinite break from online gambling, a LeoVegas associate can assist you in closing your account.

To implement any of these responsible gaming options, a user can reach out to a LeoVegas representative and request that they add any of these restrictions to a player account.

What is the Sign-Up Process for LeoVegas?

The signup process for LeoVegas is straightforward. Registration requires players to submit copies of certain documentation before they have full access to games. A leading source of contention among LeoVegas players is the amount of time that it takes for the casino’s team to review new player information and verify accounts.

How do you sign up for a LeoVegas account?

The registration for LeoVegas happens over a series of screens asking for information that you should know without any hesitation. The entity requires that you enter the following details:

  • First and last name
  • Full address
  • Valid email address
  • Date of birth

While you are signing up for LeoVegas, it’s essential to have your phone handy. After you enter the above information, you will be prompted to enter your mobile phone number to receive a validation code. After you input the code, you get a link that will direct you to a page indicating which information the casino needs you to submit to complete the signup process.

What Documents are Needed to Request a Withdrawal?

LeoVegas requests a large amount of documentation during the registration process, which reduces the volume of information that a player needs to submit when they are ready to withdraw their winnings. If a casino representative suspects cheating or there are issues with the documentation that you previously submitted, he or she will reach out to you with additional questions or documentation requests before paying out any money.

How Difficult is the Registration Process?

Entering the information that LeoVegas requires shouldn’t take you longer than ten minutes. The most time-consuming part of registering for an account is waiting for LeoVegas to validate your submitted documentation.

Although it is easy to navigate each screen, LeoVegas might benefit from reducing the number of screens associated with creating an account. Eliminating the need to click through numerous screens will make the process easier for new users.

How long do withdrawals take?

Payout times vary based on the withdrawal method that you choose. Regardless of your preference, the casino requires that you allow at least 24 hours to review your request. Once the casino processes your request, it could take another few hours or days for you to see your winnings transferred.

In extreme cases, players have reported that it took seven to 12 days. This length of wait time seems to be the exception instead of the standard.

Which Documentation Does LeoVegas Use for Identity Verification?

To verify your identity, LeoVegas accepts copies of three types of documentation:

  • Current driver’s license
  • Passport
  • Passport card

Players must also prove their location by submitting documentation that shows their address. Acceptable examples are a bank statement, a tax or welfare letter, or a utility bill. This paperwork cannot be any more than three months old. .

How Long Will It Take for a Deposit to Appear in My Account?

The first deposit that you make to your player account will likely take the longest to process. Considering that a new user needs to submit a large amount of documentation for the casino to review and verify, the casino cautions that it could take up to 72 hours to complete the process. However, once your account is verified, you should be able to fund your account instantly.

Deposit & Withdrawals

LeoVegas tries to supply its users with multiple options for funding or withdrawing money from their player account. However, the deposit and withdrawal process reflects one of the areas in which LeoVegas falls short regarding player satisfaction.

Deposit Process for LeoVegas

Players can use any of the following options to add money to their player accounts:

Payment MethodMin and max depositsProcessing Time
Visa/ Mastercard€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Trustly€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Neteller€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Playsafecard€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Skrill€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Bank transfer using Swish or POLi€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days

When you are ready to cash out, you have the following options available to you.

Payment MethodMin and max withdrawalProcessing Time
Visa/Mastercard€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Trustly€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Neteller€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Playsafe Card€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Skrill€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days
Bank transfer using Swish or POLi€10 – no maximum

 

*0.18 Canadian dollars

Between instant and a few days

Does LeoVegas Require a Source of Wealth Verification?

Due to the licenses that LeoVegas maintains, the casino is required to obtain certain identification documentation from players. Although the casino reserves to right to reach out individually to users for specific identification and financial information, generally, LeoVegas requests that each player submit documentation regarding current savings, expected inheritance, sales of assets, and salary.

What Are LeoVegas’s Bonuses and Campaigns?

Unfortunately, one of the areas in which LeoVegas could improve is its bonus and campaigns section. Promotions are limited compared to other internet casinos. The bonuses are also not as lucrative as others, which is a disappointment.

What Does LeoVegas Offer for Player Bonuses?

The most popular LeoVegas campaign is the welcome bonus. Players can earn up to €700 over their first four initial deposits. The amount that the casino matches is a percentage of each deposit. The terms and conditions of this bonus are slightly confusing, so we strongly recommend that you read through these details before you engage in the bonus.

Does LeoVegas Offer Any Promotions?

ILeoVegas offers a few promotions in connection with the sports betting side of the casino. For example, if you are an avid football bettor, you may find the weekly free bets and profit boosts promotion interesting. Players are required to bet a certain amount of money to take part in each promotion.

What Are LeoVegas’s Current Promotions?

Q: How do I know which promotions are available?

A: LeoVegas provides each user with a link that directs him or her to the casino’s current promotions. Although LeoVegas does restrict access to campaigns for certain countries, Canadian gamers have full access to the casino’s promotions.

Q: Does LeoVegas offer seasonal promotions?

A: Yes. LeoVegas adds extra campaigns to the platform around certain seasons, particularly Christmas and other national holidays.

Q: How many casino game-related bonuses are available?

A: The only available bonus related to casino games is the initial welcome bonus.

Types of games

LeoVegas offers an impressive amount of casino games available to Canadian gamblers. Beyond its wide selection of sports betting options, LeoVegas has over 700 games available to play. Although most of the games are slots, players still have the chance to make a bet for hockey online or play blackjack online.

What Games are Available at LeoVegas?

This casino maintains an extensive game library. Examples of games at LeoVegas include:

  • Baccarat
  • Live casino
  • Roulette
  • Poker
  • Slots
  • Sportsbook
  • Jackpots

Which Software Does LeoVegas Use?

LeoVegas partners with well-known names in the casino software industry to provide you with a high-quality selection of gaming choices. Players who are familiar with internet casinos will recognise some of the following names:

  •  Authentic Gaming
  • IGT
  • Yggdrasil
  • NetEnt
  • Evolution Gaming
  • Play N’ Go
  • Playtech
  • Microgaming
  • WMS
  • Bally

LeoVegas uses Kambi to allow players to access the sportsbook. Known for its commitment to fair gaming practices, Kambi supplies casinos with sports betting services.

Usability

The goal of any internet casino is to make its platform user-friendly. Our experts don’t have any complaints regarding the accessibility of LeoVegas—we found the site inviting.

How can you access LeoVegas?

Players can access LeoVegas through any desktop computer or mobile web browser. However, one of LeoVegas’s claims to fame is that the casino offers an excellent mobile app. The app offers all the same features that you would see if you logged into your account through a computer. Our experts have not found any registered complaints regarding the app.

Is LeoVegas easy to navigate?

LeoVegas is generally easy to navigate. The casino categorises each game, which makes games easy for players to find. Players who are looking for live casino games will find them in a separate section of the website, so there is little to no confusion regarding the type of game that a user is trying.

One of the fun features of LeoVegas is the site’s colorful design. The casino plays on its name by designing the site around a lion theme. Throughout the site, you will find pictures of a lion or a lion’s pawprint. The background of each page is either orange or a picture of a jungle.

How Helpful is Customer Support?

The team at LeoVegas works diligently to provide gamers with easy access to customer support if any issues come up during gameplay. Overall, customer support is very helpful and addresses each issue quickly.

How to Contact LeoVegas Customer Support

Users have the choice to reach out to customer support using any one of the following options:

  • Telephone: Players can call the LeoVegas customer support center 24 hours per day, seven days per week. The number is international—after you have indicated your preferred language, you will be routed to a representative who can assist you.
  • Email: If you have a question or concern that is not urgent and you don’t want to spend time on the phone, email is the best alternative. Although the casino indicates that a member of the customer service team responds to emails around the clock, you will likely receive an answer within 24 hours.
  • Live chat: The LeoVegas live chat is a fantastic feature of the site when it is available. The site is not clear regarding the hours available for live chat, which is disappointing..

What is Special about LeoVegas?

LeoVegas has always provided gamblers with a terrific website layout and many gaming opportunities. Gamers have several opportunities to contact their customer service and support team and won’t experience much downtime to their gameplay.

Why is LeoVegas unique?

LeoVegas is unique in offering a diverse selection of games to a wide variety of players around the world. Gamblers who enjoy casual slot games will be delighted with the slots options, which include Lara Croft Temples and Mega Dragon.

Should Canadian Users Choose LeoVegas?

Although LeoVegas does have drawbacks regarding the speed of its payouts, overall, Canadian players can trust LeoVegas as a legitimate and reliable casino. LeoVegas has an excellent game library that is sure to attract gamblers who love card games, live dealer options, and sports betting.

Our Review

LeoVegas offers a spectacular variety of casino games that will appeal to any gambler. Although there are some ways in which the entity could improve, we believe that it is a trustworthy and reliable casino that Canadian gamblers will enjoy.

What Are the Positive Attributes of LeoVegas?

We believe that LeoVegas is an excellent choice for Canadian gamblers. Here are a few reasons why we think that this casino is worth a look:

  • Responsible gaming policy
    LeoVegas shows a robust commitment to the wellbeing of its players by maintaining an extensive responsible gaming policy. The LeoVegas team recognizes that it is possible to become addicted to gambling easily, and it does everything it can to help users navigate those pitfalls.
  • Diverse game selection
    If we had to pick one word to describe the LeoVegas game library, it would be “huge.” LeoVegas has everything that a casual or professional gambler could want, which makes it a highly appealing internet casino.
  • Accessibility
    LeoVegas can’t be beat when it comes to providing players with an easy way to navigate and access games. The mobile app is well-designed and gives users the flexibility to play on a phone or tablet with a few taps. If you opt to use the desktop version, you will still find an easily-accessible selection of games.
  • Sportsbook
    The LeoVegas sportsbook is filled with diverse sporting events happening all over the world. Players have the option to bet ahead of time or while the game or event is taking place.
  • Frequently asked question section
    If you don’t feel like waiting for a LeoVegas representative to answer your question, the casino has created an excellent frequently asked question section. Simply type your question into the search bar, and you will instantly see possible answers. If the available answers do not address your concern, you can rest assured that a customer service representative will be available to help you either instantly or within 24 hours at most..

Are there any downsides to placing bets through LeoVegas?

While our experts love almost everything about this casino, there are a few details that Canadian gamblers should be aware of:

  • Conversation calculations
    The main currency that LeoVegas uses is Euros, so before you can fund your account, you will need to perform some calculations.
  • Delays in processing withdrawals and reviewing documentation
    A consistent complaint that we found among LeoVegas users is lag time between when a player submits documentation or a request for a payout and when the payout occurs. The processing time is ambiguous, with players claiming that it can take a few hours or a few days. There are reports of users waiting as long as 12 days before the casino fully verified their documentation and they were given access to the game library.
  • Limited bonus and campaigns
    Lack of promotions is a flaw that LeoVegas needs to eliminate. In our experience, players are always looking to get more bang for their buck. If LeoVegas expanded its deposit boosts, we believe that the casino would rapidly become more popular.

What is Our Take on LeoVegas?

Our experts believe that LeoVegas is a great option for Canadian gamblers. Although the bonuses are lacking and there is a slight delay in document verification, we believe that you will not be disappointed in the casino’s game selection or customer support.

For these reasons, we are awarding LeoVegas a 5 out of 5 star rating.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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