Betonline Review

Our review highlights the essential features of BetOnline, including security concerns, signup process and bonus questions. Our experts cover all the important details you should know to determine if this casino is right for you.

Is BetOnline trustworthy? Find out in our honest BetOnline Casino Review

Operator data

Company nameBetOnline
AddressPanama City, Panama
LicensesRegistered under the Government of Panama
Founded year2004
VAT numberN/A
Registration numberUnavailable
Payment (Deposit)Bitcoin, Litecoin, Dash, Ethereum, Bitcoin Cash, MasterCard, Visa, American Express, Skrill, Money Orders, Person to Person, Check, Bank Wire Transfer
Payment (Withdrawal)Bitcoin, Litecoin, Dash, Ethereum, Bitcoin Cash, Skrill, Person to Person, Check, Bank Wire Transfer
Deposit bonusMatch bonuses available for both poker players and sportsbook players
Minimum deposit$10 for e-wallets, $50 for credit/debit cards
Minimum withdrawal$25 for e-wallets, $500 for check/wire transfer
Payout speedBetween 24 hours and 10 days depending on
CurrenciesUSD
SoftwareBetsoft Gaming
ProductsLive dealer blackjack, roulette, baccarat, super6, sports betting, slots, video poker
Amount of gamesOver 100
DevicesDesktop, mobile device and tablet
Languages supportedEnglish
Restricted countriesPanama, Nigeria, Australia, Egypt, France, Ghana, Indonesia, Jersey, Montenegro, Morocco, North Macedonia
Associated brandsNone
AwardsNone
Affiliate programCommission Kings
Customer SupportLive chat, e-mail, phone
Phone number888-426-3661
Email addressCsbetonline.ag; [email protected]; [email protected]
Availability24 hours a day, 7 days a week

Is BetOnline Trustworthy?

Seasoned gamblers know that it can be challenging to find trustworthy casinos for Indian players. Currently, India has strict laws against casino entities, establishing a business in the country, which makes it difficult to verify that an online casino conducts their business above board.

BetOnline is an example of a casino that offers gambling options to Indian players but maintains their business outside India. Although the casino operates ethically, it is debatable as to whether BetOnline is the right option for Indian gamblers who are looking for casino-style games.

Is BetOnline Licensed and Certified in India?

BetOnline is licensed through the Republic of Panama. The laws of Panama have allowed internet casinos to obtain a license through the country since 2002. The rules associated with maintaining a Panama includes adhering to specific regulations to maintain player safety and to complete all financial transactions promptly.

Although the casino does not distinctly indicate whether they maintain security certificates, their primary software provider, Betsoft Gaming, does so through the Alderney Gambling Control Commission. This certification is a clear indication that BetOnline has a strong commitment to keeping their players safe at all times.

When Was BetOnline Casino Launched?

BetOnline launched in 2004. This year is well ahead of the internet casino growth that took hold in the later 2000s.

Does BetOnline Have a Good Reputation?

BetOnline has a decent reputation among gamblers in the United States but only a lukewarm reputation among Indian players. The casino accepts USD as their form of currency, which means that Indian gamblers will need to perform rupee conversion calculation before they make a deposit or request a withdrawal although the opportunity to bet on badminton and pro kabaddi, which are popular among Indian players are not available.

BetOnline is a widely popular website around the world due, in part, to the fact that it restricts only a few countries from the site. The site is ranked 14,713 in global internet engagement, and visitors spend an average of nearly four minutes on it daily. This timing is consistent with gamblers placing quick sports bets.

Is BetOnline a Listed Company?

BetOnline is currently listed as a private company. Therefore, patrons do not have the option to purchase stock associated with the casino.

Brands Associated with BetOnline

BetOnline owners focus exclusively on developing this brand, so for the time being; there are no other brands associated with this casino.

BetOnline’s Responsible Gaming Policies

One of the major disappointments of this casino is the fact that it does not have a page exclusively dedicated to responsible gaming practices. Responsible gaming disclaimers play a vital role in the casino industry because they provide gamers with the opportunity to address potential issues with their gambling habits.

Creating an Account with BetOnline Casino

BetOnline places a big focus on making their signup process easy for interested gamblers. They limit the information that they require to establish an account and let patrons enter additional banking details once they feel comfortable with the layout of the site.

Information You’ll Need to Sign Up

BetOnline tries to make the registration process more convenient by gathering new user information on one screen. Once you click the green ‘Join’ button on the top left-hand corner of the site, players are required to enter the following information:

  • First and last name
  • E-mail address
  • A password that is at least 6 characters long
  • Zip code
  • Phone number
  • Birthdate

After entering these details, click the red ‘Join’ button at the bottom of the screen to establish your account.

Players are then redirected to a deposit screen. This screen indicates that the casino’s preferred deposit method is through cryptocurrency. If you select any other option, you are re-routed again to another page asking for additional information including home address and full credit card number.

Regardless of which deposit method you select, both screens provide the opportunity to enter a BetOnline bonus code to capitalise on the latest casino promotions.

Do I Need to Provide Any Documents to Withdraw Earnings from BetOnline?

Players that use a credit card as their preferred form of payment are already subject to providing additional documentation to the casino to prove their identity. The casino can select to request this information before your initial deposit or before you make your first withdrawal.

How Easy Is It to Create a BetOnline Account?

It is almost effortless to establish an account for BetOnline. Users are required to enter all their information on one screen, which eliminates the frustration of clicking through numerous screens to set up an account. If you can type fast, signup should not take more than 5 minutes.

How BetOnline Verifies Your Documents

Any documentation that you submit to the casino will be verified through e-mail submissions. The casino tries to process your information quickly to avoid any unnecessary delay in your gambling experience. This process may take longer than 24 hours, depending on what documentation requires review.

How Quickly Can I Start Playing with Real Cash?

This question is contingent on the type of deposit method you use. If you opt to use a credit or debit card as your preferred payment choice, the casino will request that you submit the following information:

  • Utility bill or bank statement that clearly shows your name and address dated within the last three months
  • Current photo ID
  • Front and back copy of the credit card you are trying to use

If you submit this documentation to the casino before 1:00 pm ET, the casino tries to process the request the same day.

BetOnline Withdrawals and Deposits

BetOnline tries to make funding your player account easy by offering a multitude of payment and withdrawal methods. Noticeably absent from possible withdrawal methods are credit and debit card transactions. The casino indicates that these are permissible options for withdrawals; however, patrons would need to request this type of transaction from the customer service team of the casino, and there may be a delay of up to 1 week for the transfer to take place.

BetOnline Casino Deposit Methods

BetOnline offers an impressive selection of deposit options for their users, as demonstrated in the table below:

Deposit methodMin and max depositsTransfer feeProcessing time
Bitcoin$20 and $50,000NoneInstant to 24 hours
Ethereum$20 and $50,000NoneInstant to 24 hours
Litecoin$20 and $50,000NoneInstant to 24 hours
Dash$20 and $50,000NoneInstant to 24 hours
Ripple$20 and $50,000NoneInstant to 24 hours
Visa$50 and $5,0007.5%Instant to 24 hours
Mastercard$50 and $5,0007.5%Instant to 24 hours
American Express$50 and $5,0007.5%Instant to 24 hours
Discover$50 and $5,0007.5%Instant to 24 hours
Person to Person$100 and $600NoneInstant to 24 hours
Money Orders$300 and $9,000NoneInstant to 24 hours
Skrill$10 – no maximumNoneInstant to 24 hours
Neteller$10 – no maximumNoneInstant to 24 hours
Bank Wire Transfer$1,000 – no maximumNoneInstant to 24 hours
Cashiers Check$1,500 and $15,000NoneInstant to 24 hours
EcoPayz$10 and $10,000NoneInstant to 24 hours

Currently, the casino does not allow players from the United Arab Emirates, Albania, Switzerland, Algeria, Estonia, Japan, Malaysia, Tunisia, Turkey, New Zealand, Russia, Oman and Vietnam to use credit cards for deposits.

How to Withdraw Your Earnings

Withdrawing money from your account takes longer than deposit transactions. Players are required to wait at least 24 hours for the casino to review the withdrawal request. While users have reported that the cash out time is relatively fast once you are past that initial 24-hour wait period, others have indicated frustration when they have waited 10 days to wait for their winnings to hit their desired personal account.

Withdrawal methodMin and max withdrawalTransfer feeProcessing time
Bitcoin$20 and $10,000None24 hours to 10 days
Ethereum$20 and $10,000None24 hours to 10 days
Dash$20 and $10,000None24 hours to 10 days
Bitcoin Cash$20 and $10,000None24 hours to 10 days
Litecoin$20 and $10,000None24 hours to 10 days
Ripple$20 and $10,000None24 hours to 10 days
Neteller$25 and $9,900None24 hours to 10 days
Skrill$25 and $9,900None24 hours to 10 days
Person to Person$50 and $400None24 hours to 10 days
Money Orders$500 and $9,000None24 hours to 10 days
Check Express$500 and $2,500None24 hours to 10 days
Bank Wire Transfer$500 and $24,900None24 hours to 10 days
CredEcardplus$200 and $3,000None24 hours to 10 days

Do I Need to Prove my Source of Income?

BetOnline does not require that you provide information regarding your source of wealth. If they do detect any fraud regarding your betting habits, however, the casino reserves the right to request additional documentation regarding the banking methods that you are utilising.

BetOnline Casino Bonuses and Campaigns

BetOnline casino features many bonuses and campaigns. The main issue with these promotions is that they tend to have a long list of complicated rules or restrictions that are not always friendly to Indian gamblers.

Introducing BetOnline’s Bonuses

A lucrative bonus for new users is the welcome bonus. To capitalise on this bonus, patrons are required to enter the promo code BOLCASINO for the opportunity to receive a 100% bonus match on their first three deposits. Deposits must be between $25 and $1,000, and you cannot direct the bonus toward any casino games such as blackjack or live dealer games.

BetOnline does offer a match bonus exclusively for their poker games. Players are required to e-mail [email protected] with their user information to opt into the bonus option. Users must deposit between $50 and $1,000 to qualify for the bonus and allow up to 48 hours to see the additional bonus credited to their player account.

Current BetOnline Campaigns

Indian players will undeniably enjoy the benefits of the $25 free play horse betting campaign. Users are automatically eligible to participate in this promotion when they make their first bet through the casino’s race book. If you place a $25 bet and your bet wins, you get to keep the proceeds. However, if you bet $25 and you lose, the casino will refund you the money.

The catch for this campaign is to receive your refund; you must e-mail the casino to alert them that you lost your bet. Patrons need to send a message to [email protected] with their account number and details about the game they bet on – they typically process refunds within 24 hours.

FAQs on BetOnline’s Bonuses

Q: Are their geographic restrictions for bonuses?
A: Yes. Unfortunately, Indian players are restricted from some of the bonuses available at BetOnline. For example, the cryptocurrency bonus is only available to players in the United States and Canada.

Q: How often are contests available?
A: The casino offers regular rotating contest options specifically for their sports bet features. Contests usually focus on events including American football and the NBA.

Q: How fast are bonus rewards credited to my account?
A: This depends on which bonus you are using. For campaigns that have a promo code, bonus cash is deposited instantly into your account. However, if you are utilising a bonus that requires you to contact customer service, you will need to contact customer service when you want to take part in the promotion and if you win anything as a result of the bet that you placed using the promotion.

Q: Can I withdraw my bonus winnings immediately?
A: No. If you win real money through any promotion, you must wait at least 30 days before you can request a pay-out.

What Games Does BetOnline Casino Offer?

Like other internet casinos available to Indian gamblers, there are options for card casino games at BetOnline. Their selection is small, but the option for live dealer games is a redeeming quality.

Which Casino Games Can I Play at BetOnline?

Players have the option to take part in the following games:

  • Sports betting, including horse racing
  • Live dealer Blackjack, Roulette, Baccarat and Super6
  • Slot games
  • Video poker

From Where Does BetOnline Source Its Games?

BetOnline uses Betsoft Gaming as its primary software company for casino games. Indian players will likely recognise the company name as it is one of the software companies that is widely used by Bet365, which is another popular online casino for Indian gamblers.

The company produces a wide variety of games that are fun, interactive and easy to navigate for new users.

How Easy Is It to Use BetOnline?

Once you establish your account and place your first deposit, BetOnline is straightforward to use. Each game is categorized between casino and sports bets. Sporting wagers are broken down by the type of sport and then subdivided depending on when the event takes place. Players that are new to the site should have no issues with finding the game of their choice.

BetOnline – Compatible Devices

Users can enjoy the BetOnline casino through their desktop computer or by downloading the BetOnline app. Apple or Android can access the app with many of the same features that the standard desktop website maintains.

What We Think about the Feel of BetOnline

When the BetOnline website loads, it’s easy to miss the fact that the site also offers casino games. Although the background of the page is filled with sports stars and playing cards, the site has a rotating feature of sports promotions and a long write up about the BetOnline Sportsbook. It’s not until you click through the different categories of the casino that you realise that BetOnline does offer poker and live dealer game choices.

Although the games are well-categorised, it is clear that the site is making a massive push for sports bet enthusiasts to register which leaves the site looking like more of a Sportsbook than an online casino.

BetOnline Casino Customer Support Services

Any internet gambler will tell you that reliable customer support is the backbone of any successful online casino. Our takeaway on the customer service options at BetOnline is mixed. The casino boasts that they have a member of their team available 24 hours a day, 7 days a week, but there are noticeable delays in responses for any electronic contact.

How Can I Reach Out to BetOnline?

Patrons can contact the BetOnline staff in one of three ways. The site indicates that a BetOnline representative is available 24 hours a day, 7 days a week, regardless of which contact option you choose. You can contact the casino in the following ways:

  • Telephone:
    Players can call 888-426-3661 to speak to a live agent.
  • Live chat:
    Users can access this feature on almost any page of the site by clicking the black ‘Live Help’ button. Be aware that it may take a few minutes for a live agent to engage in the conversation.
  • E-mail:
    BetOnline established three unique e-mail address for players to use based on their questions. For general information, players can e-mail [email protected], for BetOnline poker issues, the player should use [email protected], and for casino concerns, patrons can reach out using [email protected]

What Features Make BetOnline Unique?

There isn’t a tremendous amount of detail the BetOnline website that makes it unique other than its vast Sportsbook option. The site does offer live sports betting and live casino games, but there isn’t much associated with BetOnline that Indian gamblers couldn’t find on another internet casino.

How Is BetOnline Different to Other Online Casinos?

One of the features that stands out for this casino is the strong presence of sports betting options. BetOnline features a little bit of everything, including cricket betting and football wagers. Horse racing betting is available with the opportunity to check in on the future of race futures when the sport is not active.

Is BetOnline a Good Choice for Indian Players?

The question of whether BetOnline should be one of your go-to betting sites in India does not have a clear answer. If you are interested in playing mainly casino games, there are better online options. However, if you opt to place bets on sporting events, BetOnline has a great selection of sports, horse racing and live sports betting possibilities. The downside of this is that the sport selection is largely slanted for American, British and Canadian players.

BetOnline – Our Verdict

There are many positive and negative aspects of BetOnline. A leading issue with the casino is its lack of Indian friendly gambler options. A redeeming quality about the casino is their race book option, which is exclusively for horse race betting, and is very popular among Indian players.

Five Things We Love about BetOnline Casino

There are fantastic features about this casino that users were unquestionably enjoyable. Some of the mentionable ones are:

  • Banking options
    BetOnline has a long list of deposit and withdrawal choices for their players. A great addition to their list is the option to use cryptocurrency for both deposits and withdrawals. The possibility to use cryptocurrency demonstrates the casino’s commitment to stay up to date with the latest trends in payment methods.
  • The Race Book
    The casino has dedicated an entire section of their site strictly to horse racing. Players can select their race based on whether it is a thoroughbred or harness race or location. The site also provides users with a full breakdown of their odds and a countdown reflecting how much time they have left to place their bets.
  • Sportsbook
    The Sportsbook section is easily the best part of this casino.
  • Early wage feature
    This casino makes it easy for gamblers to set up their sports bet in advance. For gamers that don’t have the time to log in every day to place their bets, BetOnline allows their patrons to place bets on sporting events ahead of game day. For example, the site provides users with the option to place bets on BetOnline cricket games into the following week.
  • Easy signup
    BetOnline has done a great job at streamlining their registration process. In just a few keystrokes, players have instant access to the casino with the option to immediately make a deposit. Depending on the deposit method they choose, there is little to no lag time between the time you enter your financial information and your access to any game.

How BetOnline Could Improve

There are numerous ways that BetOnline could improve their casino. A few details that we believe they should focus on include:

  • Confusing and restrictive bonuses
    While the appearance of multiple BetOnline bonus options looks appealing, the reality is that there is only a handful that Indian gamblers can use. Even worse, bettors are required to take the extra step of reaching out to a casino email address to either opt into the bonus or receive a refund from it. The fact that many campaigns have promo codes associated with it and others do not make the promotions related to the casino very confusing and frustrating.
  • Live chat
    Unfortunately, this casino has missed the mark when it comes to their live chat feature. This option should offer immediate assistance regarding the issues or questions of patrons. There is a noticeable lag between the time you initiate a live chat and the time a representative joins the chat. Even once an agent engages in the conversation, users will experience a delay in their responses.
  • Transfer fees
    Credit cards and debit cards are two items that gamblers use the most to add funds to their player account for any internet casino. The fact that BetOnline charges high transfer fees on any credit or debit card transaction is off-putting. If an Indian player wants to use this as their payment method, they can easily find another casino that offers the same sports betting features and games without a transfer fee.

Our BetOnline Review Rating

There is no question that BetOnline has some great attributes. However, the Indian gamblers seem to miss out on the benefit of them. The Sportsbook section of the site is expansive, but it is filled primarily with American sports which could leave Indian gamblers looking elsewhere. The casino aspect of the site is underwhelming with only a handful of options for live casino and slot games.

One of the concerning aspects of this casino is the lack of security or physical information available on the site’s website. There is no address or registration number in the terms and conditions and users are required to e-mail their customer service to decipher different details about the casino. Although the casino indicates that a member of their team is available 24-hours, 7 days a week, we did not receive a response to our enquiry before this review.

For these reasons, we have awarded BetOnline with 3 out of 5-stars among gambling sites in India.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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