Pinnacle Review

Read our experts’ thoughts on Pinnacle India’s security, gaming options, and usability features. We explore Pinnacle India’s customer service, website design, and security measures so that you can make an informed decision before signing up.

Is Pinnacle trustworthy? Find out in Our Honest Pinnacle India Review

Operator data

Company nameImpyrial Holdings Ltd.
Address8A Pitmans Alley Main Street, Gibraltar, GX11, 1AA
LicensesGovernment of Curacao
Founded year2004
VAT numberN/A
Registration number8048/JAZ2013-013
Payment (Deposit)Bank Transfer, Bitcoin, Visa / Mastercard, ecoPayz, iDebit, Instant Banking, MuchBetter, MultiBanco, Neosurf, Neteller, OXXO, paysafecard, QIWI Wallet, Skrill, Sofortüberweisung, Trustly, WebMoney
Payment (Withdrawal)Bank Transfer, Bitcoin, Visa / Mastercard, ecoPayz, iDebit, Instant Banking, MuchBetter, Neteller, paysafecard, QIWI Wallet, Skrill, Trustly, WebMoney
Deposit bonusNone
Minimum depositEUR10
Minimum withdrawalEUR10
Payout speedInstant to 7 days, depending on method
CurrenciesUSD, EUR, GBP, and numerous local currencies.
Software1X2gaming, Betsoft, Booming Games, Booongo, Endorphina, Genii, Habanero, iSoftBet, Leander Games, Magnet Gaming, Matchbook, Microgaming Quickfire, NetEnt, Playson, Pragmatic Play, Realistic, Redrake, Red Tiger Gaming, Spinomenal, Tom Horn, Yggdrasil, Multislot, BetGames TV, Ezugi, Evolution Gaming, Extreme Live Gaming
ProductsSportsbook, eSports, Slots, Poker, Roulette, Blackjack, Live Casino, Betting, Keno, Craps, Table Games, Arcade Games
Amount of gamesAlmost 1500
DevicesApple, Windows PC, iPhone, Android
Languages supportedEnglish, Chinese, Czech, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Vietnamese
Restricted countriesAustralia, Czech Republic, Denmark, France, Germany, Iran, Ireland, Italy, Netherlands, North Korea, Philippines, Poland, Singapore, Slovenia, Sudan, Spain, Sweden, Syria, Turkey, United Kingdom, United States
Associated brandsNone
AwardsNone
Affiliate programYes – https://affiliates.pinnacle.com/registration.asp
Customer SupportEmail, FAQ, Live Chat
FAQ Sectionhttps://en.help.pinnaclesports.com/en/support/solutions
Email address[email protected]
Availability24/7

Is Pinnacle India Trustworthy?

Pinnacle India offers an interesting experience to Indian players. It provides no localisation features for Indian players—it does not accept INR, Indian players must use the generic www.pinnacle.com page instead of a separate subpage, and it does not support Hindi as a player language. As a result, some players may be left scratching their heads, wondering, “Is Pinnacle legit?” While the answer is “yes,” the casino may not be an ideal option for all Indian players.

Pinnacle India Security Certifications

Pinnacle Casino is certified through eCOGRA. That certification is common among reliable online casinos, so players know that Pinnacle is one of the safe online casinos in India.

Licensing Bodies Behind Pinnacle India

Pinnacle India is licensed by the government of Curacao. Such a license does not carry the same weight as a license in Malta or Gibraltar, but it is legitimate, and it helps to answer the question, “Is Pinnacle legal in India?” Ironically, Pinnacle is restricted in the Netherlands and all of its territories, including Curacao, despite that nation being the origin of its license. The license number is 8048/JAZ2013-013.

How Pinnacle India Was Founded

Pinnacle Sportsbook expanded into the online casino market in 2004. In the past 15 years, Pinnacle has maintained the online casino as a side project with a much more robust reputation as a betting site. Nevertheless, the casino has continued to expand its offerings and availability throughout the world in recent years, including to India.

Pinnacle India’s Internet Reputation

Pinnacle has an excellent reputation as one of the premier sportsbooks available online. Players from around the world consider the casino the best in the game, largely due to its low margins. Pinnacle has applied that same philosophy towards its casino offerings, but the response has been lukewarm. You can consider Pinnacle India an excellent location for gambling online for sports and other activities, but you may want to go elsewhere for casino action.

Pinnacle India’s Online Ranking

Due to its relatively low degree of localisation for the Indian market, the casino has yet to develop a strong following. As such, while it is a popular site in Canada, Japan, and other sports betting havens, it does not rank highly for Indian users.

Pinnacle India’s Corporate Listing

Pinnacle is a privately owned company that is not listed anywhere for public trading. This style of ownership means that the company generally remains stable and insulated fro m market trends. As a result, it has fostered a strong identity as a sportsbook. Adding a casino feature has not diluted the brand’s sportsbook reputation.

Brands Associated with Pinnacle India

There are no other brands associated with Pinnacle India.

Gambling Responsibly with Pinnacle India

Pinnacle follows the general trend exhibited by a responsible casino online; it offers access to basic information for those dealing with gambling addiction and the option to engage in self-exclusion on the site.

Signing up with Pinnacle India

The registration process at Pinnacle India is robust and secure. Your information is clearly safe with Pinnacle, and while the casino will require more information up front with supporting documentation, this diligence ultimately saves Indian players time. Beyond the legitimacy of knowing that your identity has been confirmed (along with the other players that you encounter), you can rapidly withdraw funds from your account.

Registration Information for Pinnacle India

Pinnacle India requires several pieces of information:

  • Name
  • Address
  • Birthdate
  • Telephone Number
  • Email Address
  • Country
  • Preferred Currency
  • Password
  • Security Question
  • Confirmation of Policies

Required Withdrawal Documentation

You must verify your account with Pinnacle before withdrawing any funds. That verification occurs in three steps.

  • Verify your identity
    Submit a scanned passport, government ID card, or driving license in a JPG, JPEG, or PNG format.
  • Verify your address
    Submit a utility bill, rental agreement, or deed in JPG, JPEG, PNG, or PDF format.
  • Verify your payment method
    Submit a credit card, voided check, or other proof of account information in JPG, JPEG, PNG, or PDF format.

Once the casino has verified these documents, you can freely deposit and withdraw funds from your Pinnacle India account.

The Registration Process at Pinnacle India

The first step is to click the “Sign Up” button at the top of the page. Then, provide the information we reviewed above. You’ll be taken to the homepage already logged in. However, you will need to verify your account within a month of signing up to ensure that you maintain access to the site and can make deposits. Once you have verified your information and confirmed a payment method, you can freely deposit money into your account and begin playing.

Common Withdrawal Times at Pinnacle India

Pinnacle India does a stellar job of keeping withdrawal processing times low. The platform generally charges a fee after the first monthly withdrawal (see below for more details), but the casino will process withdrawals as quickly as possible. Depending on your payment method, you may see the transaction in your receiving account within a matter of minutes.

How Pinnacle India Verifies Your Identity

Pinnacle requests several documents from Indian players. The casino accepts and retains scans of your government documentation to confirm your identity. Due to rigorous identity verification protocols, Pinnacle is one of the web’s safest online casinos.

Deposit Processing Time at Pinnacle India

Similar to withdrawal times, Pinnacle India keeps processing times to a minimum. The casino will, however, ensure that payments clear before releasing the money into your account in some circumstances. As long as you keep your deposits below EUR7000 (approximately INR538000), then your deposits should generally be nearly instant.

Money at Pinnacle India: Deposit & Withdrawals

Pinnacle India does not use INR for its transactions. It uses the three most common currencies (EUR, USD, and GBP), and a variety of local currencies from South America, Europe, and Asia. Most common payment methods such as Neteller and Skrill permit Indian players to pay using INR and deposit EUR into their Pinnacle accounts. Due to the changing exchange rate, we have left deposit and fee amounts in EUR in this review.

How to Deposit at Pinnacle India

Pinnacle India is fairly transparent about deposits. That said, you must individually click on each payment method to get full details. For your convenience, JustGamblers.com has compiled a full list of deposit methods below.

Most deposits are instant, and except for paysafecard and QIWI Wallet, Pinnacle absorbs any deposit fees. Please note that substantial deposits over EUR7000 may have extended processing times before they are verified and accepted.

Payment MethodMinimum DepositMaximum DepositProcessing Time
Visa/MastercardEUR20Based on account limits of the service providerInstant
Bank TransferEUR100Based on account limits of the service providerUp to 5 business days
Instant BankingEUR50Based on account limits of the service providerInstant to 2 hours
WebMoneyEUR10Based on account limits of the service providerInstant
ecoPayzEUR10Based on account limits of the service providerInstant
MuchBetterEUR10Based on account limits of the service providerInstant
MultiBancoEUR10Based on account limits of the service providerInstant
NeosurfEUR20Based on account limits of the service providerInstant
SkrillEUR10Based on account limits of the service providerInstant
NetellerEUR10Based on account limits of the service providerInstant
OXXOEUR10Based on account limits of the service providerUp to 2 business days
paysafecardEUR25Based on account limits of the service providerInstant (3.45% fee)
QIWI WalletEUR10Based on account limits of the service providerInstant (2% fee)
SofortüberweisungEUR10Based on account limits of the service providerInstant to 2 days*
TrustlyEUR10Based on account limits of the service providerInstant
BitcoinEUR10Based on account limits of the service provider30 minutes to an hour
iDebitEUR50Based on account limits of the service providerInstant

*Until the Sofortüberweisung deposit clears, which may take up to 7 days, the withdrawal option for your account is frozen.

How to Withdraw Funds from Pinnacle India

Pinnacle India is unusual among online casinos in that the platform does not absorb most withdrawal fees. Except for one withdrawal per month, users will generally have to pay EUR12 to withdraw funds from the casino. With that structure in mind, we advise players to hold on as long as possible before depositing to avoid excess fees.

Payment MethodMinimum WithdrawalMaximum WithdrawalProcessing Time
Visa/MastercardEUR100Based on account limits of the service providerInstant to 5 business days
Bank TransferEUR15Based on account limits of the service provider3 to 5 business days
Instant BankingEUR50Based on account limits of the service provider1 to 2 business days
WebMoneyEUR12Based on account limits of the service providerInstant
ecoPayzEUR10Based on account limits of the service providerInstant
MuchBetterEUR10Based on account limits of the service providerInstant
paysafecardEUR25Based on account limits of the service providerInstant
QIWI WalletEUR10Based on account limits of the service providerInstant
SkrillEUR10Based on account limits of the service providerInstant
NetellerEUR10Based on account limits of the service providerUp to 12 hours
TrustlyEUR10Based on account limits of the service providerInstant
BitcoinEUR10Based on account limits of the service providerInstant to 15 hours
iDebitEUR50Based on account limits of the service providerInstant

Perhaps in part thanks to its withdrawal fees, Pinnacle India is one of the fastest-processing online casinos and sportsbooks for withdrawals. Despite the added cost, this speed is a perk for Indian players.

Verifying Your Source of Wealth

In some cases, Pinnacle India may ask you to justify your source of wealth. This verification is a precaution that the casino takes to ensure that all funds are legitimate. In most cases, the customer service team will ask for a scanned copy of a bank statement showing the origin of the funds.

Pinnacle India’s Approach toward Bonuses

Pinnacle is unique among online casinos in that it does not offer bonuses—at all. Unlike virtually every other online casino that we’ve reviewed, Pinnacle India does not have a welcome bonus. Currently, there’s only one promotional campaign, which is a jackpot.

Regular Bonuses at Pinnacle India

Pinnacle India does not use bonuses to encourage players. Instead, the casino focuses on a reduced pricing margin model, claiming that the payout for every win is better than the competition.

Ongoing Campaigns at Pinnacle India

Pinnacle India generally does not use promotional campaigns. However, between July 11-13, 2019, the casino ran a EUR1000 prize pool for the top 10 players on its leaderboard. The board was assembled based on combined performance in the following games:

  • Book of Gold: Double Chance
  • Burning Wins
  • Crystal Land
  • Imperial Fruits 5 Lines
  • Legend of Cleopatra
  • Rise of Egypt
  • Sevens n Fruits 5 Lines
  • Super Burning Wins
  • Vikings Fortune
  • Wild Warriors

The casino may run similar promotions that depend on performance in the future.

The Pinnacle India Bonus and Campaign FAQ

Q: Has Pinnacle India indicated that it will be running any additional promotions?

A: No. The casino’s approach to online gambling does not support bonuses. The casino may run prize pool campaigns in the future similar to the leaderboard campaign in July 2019.

Q: Does Pinnacle India use any promotions to encourage its sportsbook operations?

A: No. Instead, the sportsbook advertises better margins and odds to increase regular payouts.

Gaming Options at Pinnacle India

Gambling Options at Pinnacle India

Fortunately for Indian players, Pinnacle offers an extensive selection of casino games and betting options. The casino has cultivated many kinds of games, including great ways to play blackjack online, poker online, and roulette online. The same perks that make Pinnacle betting many players’ preferred sportsbook apply to its casino: both styles of betting and gaming are safe and feature minimum margins.

Major Products:

  • Card Games
    • Poker
    • Blackjack
  • Table Games
    •  Roulette
    • Craps
  • Other Games
    • Slots
    • Keno
    • Arcade Games
  • Betting
    • Sportsbook
      • Football
      • Rugby
      • Tennis
      • Cricket
      • Boxing
    •  eSports
      • CS:GO
      •  Dota 2
      •  League of Legends
      • Overwatch
      • Starcraft 2
      • Starcraft: Brood War

The Software Companies Responsible for Pinnacle India’s Games

Pinnacle India leans on many companies to assist with its software. You’ll find reputable names throughout the platform’s slots, live casino, and casino selections. The sports betting platform is maintained by reputable companies. The full list of software providers:

  • X2gaming
  • Betsoft
  • Booming Games
  • Booongo
  • Endorphina
  • Genii
  • Habanero
  • iSoftBet
  • Leander Games
  • Magnet Gaming
  • Matchbook
  • Microgaming Quickfire
  • NetEnt
  • Playson
  • Pragmatic Play
  • Realistic
  • Redrake
  • Red Tiger Gaming
  • Spinomenal
  • Tom Horn
  • Yggdrasil
  • Multislot
  • BetGames TV
  • Ezugi
  • Evolution Gaming
  • Extreme Live Gaming

Pinnacle India’s User Interface

Pinnacle India doesn’t boast the most attractive user interface on the market. Many of our comments regarding Unibet hold true for Pinnacle: the site follows a European approach design with basic colours prominent throughout. We do not expect a unique design to emerge if Pinnacle ever develops a localised Indian site.

Devices Compatible with Pinnacle India’s Online Casino

You may access Pinnacle India through your browser on any desktop computer or mobile device. The casino previously offered an app, but the app is no longer supported. However, the customer support team let us know that the company does plan to release a new, updated app for mobile devices.

The website has a simple feel to it. There is a significant visual difference between the main site (largely black and blue with orange accents) and the help section (mostly white and grey with orange accents). This distinction helps to change the overall feel between the two, but at points, it also makes it feel as if you are visiting a different website.

The layout of Pinnacle India reflects the company’s priorities. The sportsbook and other betting options have a premier spot with many betting options occupying the entirety of the left side of the home page. Despite being on the main menu bar, games seem to be less important than sports betting options.

Pinnacle India’s Customer Support

Pinnacle India takes a minimal approach to customer service. Pinnacle does not go as far as Unibet in providing a community forum instead of direct support. The casino opts for email-based communication as its primary means of handling customer support alongside a highly-responsive live chat.

Customer Support Options at Pinnacle India

There is no phone number for support at Pinnacle. Instead, Pinnacle directs you to its customer support feedback form and offers a live chat feature. The form is available at the bottom or top of nearly every page and includes a way to search through an effective FAQ. The live chat is accessible in the help section of the FAQ. You may send a direct email to the customer service team: [email protected]

The team is rapidly responsive—our experts received answers to their questions within five minutes of sending them. The live chat feature produced near-immediate responses. If you spend time on the registration page or other help-oriented pages without activity, the live chat bubble will pop up with an offer of assistance.

What Makes Pinnacle India Unique?

Pinnacle India focuses on what it does best: sports betting. Despite this focus, the casino also provides secure, entertaining games from reputable suppliers. You can enjoy live casino, table games, and slots while you’re waiting for the next race or game to start. Our experts appreciate it when a casino can do both well.

How Pinnacle India Stands out from the Competition

Pinnacle is similar to another casino that we’ve reviewed, Unibet, in its approach to betting, its European-style design, and its high level of security. We feel that Pinnacle India does these things well, and that fact is enough to make it stand out from numerous other online casinos that fall short in one or more basic areas. The complete absence of a bonus or promotion program still makes this casino less appealing than some of its competitors.

Should Indian Players Choose Pinnacle India?

If you are looking for a good way to place bets on sporting events and more, Pinnacle India is an excellent option for you. Once you’ve registered, you’ll have an easy time placing bets and earning money. When you consider the small margins and positive odds, it’s clear that Pinnacle is one of the strongest online sportsbooks on the market.

On the other hand, we cannot recommend Pinnacle with top marks. The lack of Indian localisation, the absence of bonuses, and the omission of certain game types such as scratch and bingo make it a weaker contender than several of its contemporaries.

Our Pinnacle India Review Summary

We’re happy with many of the advantages that Pinnacle India has to offer. Our Pinnacle review concludes on a positive note, but we also have a few areas to critique.

The Best Qualities of Pinnacle India

It was easy for our team to spot five good qualities about the casino.

  • Customer Service
    With no support phone number, the casino’s highly responsive email and live chat functions easily fill in the gaps.
  • Sports Betting
    This site offers an amazing sportsbook that’s easy to use and boasts the best margins in the industry.
  • Security
    You can feel completely safe and at ease when you’re submitting your information to Pinnacle and betting or playing games.
  • Slots Variety
    Pinnacle offers over 1100 versions of slots, meaning that you can play a different one every day for three years--not counting new options that the casino may add between now and then!
  • Deposit/Withdrawal Speed
    Pinnacle’s transaction processing is second to none, so you’ll quickly get your money moving to where you need it to be.

Areas of Pinnacle India That Need Improvement

There are several areas in which the casino doesn’t meet our high standards.

  • Withdrawal Fees
    We understand that these fees help pay for amazing margins and rapid transaction speeds, but those benefits positively affect sportsbook players more than casino gamers.
  • Bonuses and Campaigns
    The money saved on bonuses keeps margins competitive, but casino players lose out on this advantage. Hopefully, the promotional campaign from July 11-13 is a sign of more campaigns to come.
  • Currency
    We always prefer when casinos accept INR, so we would like to see this feature expanded in the future.

Our Final Rating for Pinnacle India

We settled on a 4/5 rating for Pinnacle India. Pinnacle is missing two key aspects that helped its contemporary Unibet to preserve a top review score: bonus campaigns and INR-friendly transactions. We can strongly encourage Pinnacle for Indian gamblers who want to bet on sports and get the most money out of their experiences. However, if you’re looking for a smooth experience in the casino, there are better options out there for Indian players, such as Dafabet.

If the platform still intrigues you, you can’t go wrong signing up for Pinnacle: your money will be safe, and we believe that you’ll have a great time betting on your favourite sports.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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