Caesars Casino Review

Read the comprehensive review of Caesars Casino, only available at JustGamblers.com. Learn about the features that matter most to you.

Is Caesars Casino Trustworthy? Find out in our Honest Caesars Casino Review

Operator data

Company nameCaesars Interactive Entertainment, Inc.
Address2100 Pacific Ave., Atlantic City, NJ 08401
LicensesNew Jersey Central Control Commission and New Jersey Division of Gaming Enforcement
Founded year2013
VAT numberN/A
Registration numberUnavailable
Payment (Deposit)Visa/Mastercard, ACH, Skrill, Neteller, Paypal, Cash at the Casino Cage in Atlantic City, PayNearMe, CaesarsCasino.com Prepaid Card
Payment (Withdrawal)ACH, Neteller, Paypal, Cash at the Casino Cage in Atlantic City, CaesarsCasino.com Prepaid Car
Deposit bonus100% up to $300 for first-time deposits.
Minimum deposit$10
Minimum withdrawal$10
Payout speed3-5 Business Days for Most Methods
CurrenciesUSD
SoftwareOpen Platform System from NYX Gaming
ProductsSlots, Baccarat, Black Jack, Roulette, Video Poker, Sports Betting
Amount of gamesOver 500 (mostly slots)
DevicesWindows, Apple, iOS, Android
Languages supportedEnglish
Restricted countriesOnly available in New Jersey
Associated brandsCaesars Entertainment Corporation, Harrah’s, Bally’s Horseshoe
AwardsNone
Affiliate programYes - http://www.caesarsaffiliates.com/
Customer SupportChat, FAQ, Phone, Email, Contact Form
Phone number1-800-986-9248
Email address[email protected]
Availability24 hour, 365 day support

How Trustworthy Is Caesars Casino?

Caesars Casino has a history of being steadfast in observing legal requirements. As a result, the casino has stayed out of legal trouble and has never had a documented problem with gaming enforcement. This record is a strong reason to consider Caesars one of the most trusted online casinos.

Unfortunately, the financial side of things is not as clean: a large subdivision of Caesars Entertainment Company filed for bankruptcy in 2015. Since then, the online casino has continued to operate without issue, and it is not likely to experience direct financial hardship. If this piece of the casino’s history concerns you, you can learn about other secure internet casinos here supported by our expert reviews.

Which Certifications Does Caesars Casino Hold?

The casino holds a certification from the Entrust Certification Authority. It is also a physical casino regulated by the NJDGE. It is not certified by eCOGRA or Gamesys.

Which Authorities License Caesars Casino for Online Play?

Two entities license the casino and its sports betting for play in New Jersey: the New Jersey Central Control Commission and the New Jersey Division of Gaming Enforcement.

What Year Was Caesars Casino Online Established?

Caesars Casino was established online in New Jersey in 2013. Its parent company was founded in Nevada in 1937 and has since gone through several name changes, including to Harrah’s and The Promus Companies.

What Kind of Reputation Does Caesars Casino Have Among Online Gamblers?

This casino’s reputation is mixed due to its features and interface, which most gamblers agree remain firmly middle-of-the-road. By housing live poker on a separate site, the site loses much of its appeal to those who enjoy poker but occasionally want to play another table game or slots. The lack of live table games is another strike against it.

Players do praise the overall security and trustworthiness of the site. Players who prefer a variety of slots heap praise on Caesars Casino. Those two aspects are the most common positive statements from players, plus support for the casino’s welcome bonuses.

How Does Caesars Casino Compare to the Competition in Website Popularity?

CaesarsCasino.com currently ranks 73,170 in the United States. This ranking identifies the platform as significantly more popular than VirginCasino.com (253,060) but significantly less popular than us.888casino.com (40,342). Overall, Caesars Casino has a strong ranking that indicates a healthy player base.

Is Caesars Casino a Listed Company?

As an owned brand, Caesars Casino is not listed on any stock market. The holding company, Caesars Entertainment Corporation, lists on NASDAQ under the symbol ‘CZR’. The company has recovered much of its stock value since its largest operating unit filed for bankruptcy in 2015.

Which Other Brands Does Caesars Entertainment Corporation Own?

Caesars Entertainment Corporation owns several other major brands. These brands include Bally’s, Harrah’s, and Horseshoe. As with other casino companies, Caesars Entertainment Corporation has multiple online casino entities. A sister site to Caesars Casino is Harrah’s Casino, which offers many of the same games and software.

The casino is closely associated with the World Series of Poker online gaming portal. Due to this association, Caesars Casino does not offer live poker games through its website. Instead, it suggests that players who desire a live poker experience use WSOP.com and create an account there.

How Does Caesars Casino Encourage Responsible Gambling?

Caesars Casino offers substantial resources for those concerned with responsible gaming. The casino dedicates an entire section of the website to covering this topic, so it appears that the company strives to ensure that no one indulges in gambling recklessly.

The casino has a strong policy of encouraging responsible, budgeted gambling. This policy is supported in several ways:

  • Links to creditable sources of information regarding gambling addictions and responsible gambling.
  • Recommendations of when people should not gamble, specifically highlighting emotional states such as loneliness, anger, depression, extreme stress, or bereavement.
  • Discouraging the excessive use of alcohol while gambling.
  • Reminders of how to properly care for children while gambling.
  • Methods to arrange limits and restrictions on your own play.
  • An opt-in method of self-exclusion to remove your access to the website for a period ranging from one to five years.

The resource section promoting responsible gambling closes with a series of questions that represent warning signs. These questions are the same ones that experts on gambling recommend, and they include asking about:

  • Time lost at work due to gambling.
  • Gambling to make ends meet and pay bills.
  • Borrowing to pay for gambling.
  • Committing crimes to pay for gambling.
  • Using gambling as a reward or stress outlet.

Ultimately, it’s clear that Caesars Casino offers concern for those who need assistance reigning in a gambling habit. We appreciate the casino’s dedication to providing support in this area.

Overview of the Signup Process at Caesars Casino

Caesars Casino provides its users with a standard signup process. The website makes it easy for desktop and mobile users to sign up without loading multiple pages. It is a document-light online casino, so you don’t need to provide any identification before making your deposit. Most identity verification occurs during monetary transfer.

What Information Will I Need to Provide Before I Can Start Playing?

You need only your personal information to sign up. This information includes your mailing address, email address, birthday, and gender. You’ll also need to maintain a payment account, whether through a bank account or digital money processor such as Paypal or Neteller. Remember that if you’d like to play at Caesars Casino online, NJ residents are the only players eligible to sign up and play for money.

Are There Any Documents I Need to Withdraw My Winnings?

There are no documents you need to withdraw winnings except at the casino cage in Atlantic City. For those withdrawals, you need to present a valid photo ID issued by a governmental body. This ID could be a passport, driver’s license, or state-issued ID.

What Is the Registration Process at Caesars Casino?

The registration process at Caesars Casino is a streamlined, easy-to-navigate procedure:

  1. Locate the yellow “Join Now” button on the top navigation ribbon.
  2. Once the page loads, fill in your email address and create a password.
  3. You can click “next” or scroll down on a desktop to see the next section.
  4. Fill in your name, birthday, and gender.
  5. Provide your address, phone number, and several security question answers to protect your account.
  6. If you received a Caesars Casino bonus code before signup, enter it here to redeem your reward.
  7. Attest that you are over 21 years old, the information you provided is correct, and no one else will use your account.
  8. Click “Join Now” at the bottom of the form.

Once the platform processes your registration, you can log into your account, deposit funds, and start playing.

How Long Does It Take to Withdraw Winnings?

Generally, withdrawals take 3-5 business days. We provide a table in the next section that explores this topic more fully, but Caesars Casino has a similar withdrawal speed to most other online casinos.

Which Verification Methods Does Caesars Casino Use for Its Players?

Caesars Casino uses online geolocation via IP address, relying on the same software as many other online casinos that permit play in New Jersey. Be aware that some remote login software, such as LogMeIn, may trigger the casino to refuse service to you. That software can allow players from outside of New Jersey log into a computer that’s in New Jersey, thus violating most states’ gambling laws and Caesars Casino’s terms of service. Otherwise, the only required document is a government-issued ID (such as a driver’s license) for withdrawals from the casino cage. This process is common among online casinos in New Jersey.

Is There a Delay Before I Can Use the Funds I’ve Deposited?

Once Caesars Casino confirms the funds that you’ve deposited, you will experience no additional delay in using them. This timeline means that your first deposit using your bank account may have a delay, but otherwise, your deposits should instantly show up in your account.

Deposit & Withdrawal Information for Caesars Casino

Caesars Casino sits in the middle of the pack of online casinos regarding its deposit and withdrawal methods. As is the norm for the industry, with Caesars, it is easier and swifter for players to deposit funds than to withdraw them. The casino maintains the common restriction that funds withdrawn must use the same methods as you used during the deposit.

How to Deposit Funds into Your Account at Caesars Casino

Caesars Casino deposit methods represent standard options for online casino gaming. You can connect your bank account, an online payment source, or a credit card. As with other online casinos associated with casinos in physical buildings, you can deposit and withdraw using the casino cage in Atlantic City.

Payment MethodProcessing Time
Visa / MastercardInstant
ACHInstant
PaypalInstant
SkrillInstant
PayNearMeInstant
NetellerInstant
Cash (at the Casino Cage at Caesars in Atlantic City)Instant

How to Withdraw Funds from Your Caesars Casino Account

Caesars Casino offers several withdrawal methods, but they are dependant on whether you have deposited using those methods. For bank transfers and cash at the casino cage, you can withdraw without a recorded deposit using that method if you provide appropriate identification. You will need your full banking information for bank transfers, and you’ll need a government-issued ID confirming your identity to withdraw from the casino cage.

Payment MethodProcessing Time
Bank TransferUp to 5 business days
NetellerUp to 3 business days
CaesarsCasino.com Prepaid CardUp to 3 business days
PayPalUp to 3 business days
Cash (at the casino cage at Tropicana Casino and Resort)Instant

Caesars does not offer the industry’s fastest withdrawals. The casino encourages visiting the casino cage for a speedy withdrawal, a recommendation which may be difficult to follow for many users and erodes the convenience of gambling online. Expect to wait a few days to receive your withdrawals.

Does Caesars Casino Require Proof of a Source of Wealth for Any Transactions?

Caesars Casino does not require proof of a source of wealth for any general transaction. The casino may make exceptions if required by law, but its policies do not currently apply this requirement to any deposits.

The Bonuses and Campaigns Available to Caesars Casino Players

Caesars offers an enticing set of bonuses and campaigns to its players. These bonuses include familiar ones such as deposit bonuses but also a rotating selection of attractive bonuses that are regularly updated. These bonuses represent a great way to play casino games for free, especially if you have some luck at the digital slot machines.

What Kinds of Bonuses Does Caesars Casino Offer Its Players?

Caesars Casino offers a first-time deposit bonus of up to $300. The casino matches 100% of your initial deposit up to that amount. A bonus available as of 2020 offers new players an additional $25 in bonus cash using the Caesars Casino online bonus code PLAYFREE25.

The casino offers numerous rotating benefits, including a 25% bonus on deposits up to $100 for several days in June. Caesars also encourages players to try sports betting with a $10 free bet deposit or a matched bet up to $300. Visit https://www.caesarscasino.com/promotions/ to view the latest promotions.

Are There Any Promotional Campaigns?

Caesars Casino offers a frequent player reward program called Total Rewards. The program is attached to your gaming activities in the physical casino, so you can earn points whether you’re gambling with Caesars Casino online games or in person. These points accrue behind the scenes; you generate rewards through regular play.

The casino uses a tier-based system to encourage frequent play. All players begin at Gold but ascend to Platinum once they have earned 5,000 points in a year, Diamond after 15,000 points in a year, and Seven Stars for 150,000 points in a year.

The rewards at the highest levels of play include luxury treatment at the casino with personal hosts, comped rooms, and other benefits.

A Q&A Regarding Caesars Casino Bonus Opportunities

Q: How frequently does Caesars update bonus campaigns?

A: Caesars updates bonus campaigns as often as weekly, but there are long-term offers as well. Each promotion has a unique lifespan, so it’s worth checking at least every other week to take advantage of the most lucrative bonus opportunities available.

Q: Can I withdraw bonuses as real cash?

A: Yes, after you have met the necessary conditions. You must first wager an amount of money equivalent to the bonus cash that you’ve earned before you can withdraw it.

Q: How do I link my Caesars Rewards account with my CaesarsCasino.com account?

A: The process is simple, but you must complete it online. It’s not automatic, so visit https://www.caesarscasino.com/promotions/link-total-rewards-account/ and complete the associated forms.

Q: Can I convert online credits in my Caesars Rewards Account to real cash?

A: Yes. As you earn online credits, you can redeem 1,000 for a $10 credit to your account balance. Similarly to bonus cash, you must first use the amount before you can withdraw it to your bank account.

The Types of Games Available Online at Caesars Casino

Game selection is one of Caesars Casino’s weaker spots. While they offer over 500 games, 450 of them are variations on slots. Fans of that style of game will appreciate Caesars Casino’s focused approach and enjoy the variety of games within that category—those who prefer table games may feel left out.

Which Game Options Are Available at Caesars Casino?

Caesars Casino’s online game types include:

  • Video Poker
  • Blackjack (including single hand and exchange)
  • Roulette (including American, European, and French, plus some variations on these)
  • Slots

Caesars Casino games include an impressive selection of slots. Whether you’re looking for a specific game that you’ve enjoyed before or are interested in trying one from a franchise that you’ve seen but never tried, there are good odds you’ll find it here.

A recent addition as of September 2018 is sports betting. You can use the navigation bar at the top to select “sports” to visit the betting portal. Players can bet on the top leagues, including the NBA, NHL, MLB, and the Champions League. Here is a list of available options for betting on sports:

  • Baseball
  • Basketball
  • Boxing
  • Cricket
  • Football
  • Golf
  • Hockey
  • MMA
  • Motor Racing
  • Soccer
  • Tennis

Which Software Companies Does Caesars Casino Use?

Caesars Casino uses web-based flash games powered by SG Digital. SG Digital is the result of a merger between the companies NYX and SGI. Their merger offers casinos an opportunity to provide trusted and verified games using flash platforms for extremely flexible, mobile play.

The Aesthetics and Function of Caesars Casino

Caesars Casino’s website doesn’t blaze new ground when it comes to design space. You’ll see many of the same design choices regarding layout and coloration. The inclusion of popular flash games further limits the design palate, as individual games tend to have similar appearances, especially table games. Caesars Casino slots variations boast substantial design differences, but their play similarity ensures that players don’t stray too far from what’s familiar.

Which Devices Does Caesars Casino Support?

You can play using the main website on any desktop computer. You don’t need to download gaming software, but the site may prompt you to download geolocating software. This requirement helps the casino to ensure that players comply with New Jersey gambling regulations.

For mobile platforms, players can download the official app for CaesarsCasino.com. Be careful when downloading the Caesars Casino app, as there are many imposter versions with similar names but none of the same gaming experiences. Confirm that you’ve found the right Caesars Casino download by looking at the publisher, which should read Caesars Casino, before you install the app on your device.

What Kind of User Experience Does the Website Offer?

The site has a clean interface up front. In games, you’ll experience a familiar flash-based design. The colors tend to be high-contrast and hyperreal to create a gaming experience that is flashy but familiar.

The betting site features a different aesthetic to the slots and games site. It is starker with a layout that echoes other online betting websites. The design shift is a positive feature, as you should be able to visibly distinguish sports betting from places to play blackjack online or roulette online.

Caesars Casino’s Customer Support Service

Caesars Casino offers excellent customer support options. You may contact the casino in many ways, including a direct helpline available through a 1-800 number. Caesars offers live chat and email communication and provides separate email addresses depending on your need, further streamlining their customer support options. We were impressed by the breadth and availability of customer support services that Caesars Casino offers its patrons.

How can I reach Caesars Casino customer support?

The customer support team at Caesars Casino is available through several methods:

  • You can use the FAQ section to answer general questions regarding play, cash outs, deposit methods, and games.
  • For more nuanced questions or those you can’t easily locate in the FAQ, the customer support team offers a live chat feature on their website. This communication method is only available for desktop users.
  • Caesars Casino provides a toll-free customer support number. If you have a question and would prefer to speak rather than type, call 1-800-986-9248.
  • Caesars Casino provides its users with several ways to contact the casino via email regarding different issues. These options are general inquiries ([email protected]), questions regarding their marketing or affiliate program ([email protected]), complaints ([email protected]), and suggestions or feedback ([email protected]).

Each of these methods is available 24/7. Our preferred method is the live chat feature since it can be engaged from the same computer that a player uses to access the platform’s games.

How Does Caesars Casino Stand Out?

Caesars Casino is one of the brick-and-mortar casinos that has taken to the internet to build a robust online presence. The casino isn’t trying anything new but is rather relying on what’s already been established as successful in the industry. That said, there are some features that distinguish Caesars from other casinos.

Which Features Make Caesars Casino Unique?

The biggest advantage of Caesars Casino is the ability to link your online gaming experience to your Caesars Rewards Account. If you have an account, you’ve been accruing points already. Continue to use and earn these points by playing online at Caesars Casino.

Caesars Casino’s schedule of rotating rewards is enticing. Players who like earning and betting bonus cash will find new reasons every month to keep playing online.

Finally, name recognition can be a sell for players. If you’re an avid fan of Caesars Casino in Atlantic City, then your play online can help you to earn points towards Total Rewards. If you get to a higher level, your next visit to the casino in Atlantic City may have more perks than the previous trip.

Should You Gamble Using Caesars Casino If You’re in the United States?

Ultimately, your decision to play at Caesars will depend on the type of gambler that you are. If you enjoy live poker, you’re better off visiting partner site wsop.com. That site is available to Nevada players in addition to New Jersey players. If you like a mix of games, including live table games such as roulette, then you may want to consider the competition.

If you prefer slots or are interested in increasing your Caesars Casino rewards level, use this site. It is safe, easy to use, and features an aggressive rewards structure to encourage players to gamble.

Bringing Everything Together: Our Review Summary

The Caesars Casino platform gives us a lot to consider. The addition of a sports betting platform delivers some much-needed variety, but the casino is still focused almost entirely on slots games. The suite of player benefits and services is impressive. We had a hard time settling on one side or the other with this casino. We articulate all our thoughts - good, bad, and otherwise - below.

The Five Most Impressive Features of Caesars Casino

These five areas stood out as significantly positive features for Caesars Casino.

  • Customer Service
    Our experts love when a casino offers every avenue for customer service. The FAQ section is swift to explore, well-designed, and searchable. The live support is courteous and friendly. The phone and email lines are an added convenience that many players may find useful.
  • Rewards Program
    We enjoyed the wide scope of Caesars Casino’s online rewards program. The fact that it ties in seamlessly with the casino’s overall rewards program caught our attention as a strong selling point.
  • Frequency of Rewards Updates

In addition to praising the variety and generosity of Caesars Casino’s rewards programs, we have to give the casino credit for frequently updating promotions. This frequency adds an exciting element to any casino: you can check back virtually every week and see a new offer.

  • Ease of Use
    Though ease of use is a feature that should be standard across the industry, it’s still refreshing when a casino makes it remarkably easy to sign up and start playing. Caesars Casino understands that philosophy and built it into the platform.
  • Slots Availability
    Caesars Casino focuses on slots, and the casino does slots well. With nearly 500 different slot games available, we’re certain that you’ll find a few that you’d like to try. Combined with its rewards, we feel that Caesars Casino is one of the best places to play slots online.

Three Significant Features that Caesars Casino Can Improve

Despite the positives, there are several areas that the casino could or should improve.

  • Live Table Games
    We understand that it’s a deliberate branding choice not to include games that compete with another platform in the casino’s brand family. However, other online casinos offer the full experience on one website. We have a much easier time recommending casinos that simplify the user experience by providing a full suite of games.
  • Website Design
    Although we love the ease-of-use of the website, the design is a bit dated. Many casinos look extremely similar when placed side-by-side, so it would be an absolute pleasure to see one stand out with an innovative design approach.
  • Speed of Withdrawal
    Ideally, the casino should reduce its processing time. Banks and other payment processing entities take long enough already that a multi-day process on the casino side is frustrating. In the age of Venmo, Paypal, Zelle, and other instant payment processors, we believe that casinos such as Caesars should catch up on withdrawal speed.

Our Caesars Casino Review: How We Really Feel

In short: we give Caesars Casino 4 out of 5 stars. If we were rating the casino strictly on game selection and aesthetics, we’d give Caesars a 3 out of 5. If we were rating it for its customer service and rewards structure, we’d give it a 5 out of 5. Both aspects are essential for a positive gaming experience, so we had to average them together.

Caesars Casino is not a true standout, but neither is it an online casino that you should ignore—unless you hate slots games.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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