Carnival Citi Review

Carnival Citi Overall Performance: 3.5

“Carnival Citi looks like a great sweepstakes casino at first glance, but the experience quickly reveals itself to be restricted unless you make purchases on the site. The Welcome Bonus is generous with 10,000,000 Coins + 5,000 Sweeps Chips, and the social media accounts are active with frequent competitions, giveaways, and time-limited promo codes. However, most promotions are locked behind paywalls. This includes games and some features too, like redemptions. The gaming library is small, with only 270 titles, and I ran into several usability issues when testing the site. The structure is there, but it’s not accessible enough for everyone, hence the 3.5 overall rating and the fact that I can’t recommend Carnival Citi over other sweepstakes sites.”

Patrik Lidin, Sweepstakes Casino Expert

Carnival Citi Rating Overview

1. Coin Rewards and Promotions Rating: 4.0
2. Redeeming Coins Rating: 3.5
3. Purchasing Coins Rating: 4.0
4. Registration and Verification (KYC) Rating: 3.5
5. Social Games and Software Rating: 3.0
6. Responsible Gambling Rating: 4.0
7. Trust and Reputation Rating: 4.0
8. Fairness and User Rights Rating: 3.0
9. Usability Rating: 3.5
10. Mobile Rating: 3.5
11. Customer Care Rating: 3.5

Why You Should Read and Trust Our Carnival Citi Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this Carnival Citi review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

High-Level Overview of Carnival Citi

🌐 Website URL	https://www.carnivalciti.com/
🔐 Part of SPGA Alliance	No
🛑 Legal Age Requirement	21+
🎰 Number of Social Casino Games	270+
🎰 Types of Social Casino Games	Slots, Jackpot, Table Games, Keno, Video Poker, Arcade
💳 Purchase Options	Visa, MasterCard, PayPal, American Express, Discover, Trustly, Venmo
💰 Welcome Rewards	10,000,000 Coins + 5,000 Sweeps Chips
💵 Cost of Coin Package	Starts at $2.99
🪙 SC Minimum Redemption	100,000 Sweeps Chips ($100)
💳 Redemption Options	Gift Card, Trustly
📱 Compatible Devices	Desktop, tablet, mobile phone

Carnival Citi State Availability and Differences Between States

Carnival Citi can play in all US states except Connecticut, Delaware, Georgia, Idaho, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Montana, New York, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Washington, and West Virginia. The minimum age requirement for registering on the site is 21(1) in states where it’s legally available.

Disclaimer: per the Michigan Gaming Control Board (MGCB), sweepstakes casinos are banned from operating in the state of Michigan and natural residents should not register and play at any sweepstakes sites that remain available over the internet.

1. Coin Rewards and Promotions Rating: 4.0

• ✅ Generous welcome rewards of 10,000,000 Coins and 5,000 Sweeps Chips.
• ✅ Frequent codes for free Sweeps Chips.
• ✅ Frequent social media giveaways and competitions.
• ✅ AMOE available for the equivalent of 2 SC.
• ❌ Access to promotions requires purchases.
• ❌ No Refer-a-Friend Program.

“Carnival Citi throws a lot of coins at you up front, and it’s easy to grab more with AMOE or their many social promotions. The problem is that most promotions are locked behind purchases, which undermines the sweepstakes model. The Welcome Bonus is generous, but ongoing incentives aren’t accessible to everyone. It’s a good system if you’re a paying user, but free, for-fun players won’t get much further after claiming the welcome and daily bonuses. I’m giving it a 4.0 because while the volume of free SC is high, they’re behind a paywall.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins Carnival Citi Sweepstakes Casino

Carnival Citi Welcome Rewards

The no-deposit bonus at Carnival Citi is 10,000,000 Coins and 5,000 Sweeps Chips.

Carnival Citi Daily Login Rewards

The daily bonus at Carnival Citi is 1,000 Sweeps Chips, which you can claim when logging in. Note that you can only claim this bonus five (5) consecutive days in a row.

Competitions and Promotions(2)

One of the main promotions on the Carnival Citi site is Lucky Draw. Lucky Draw is a collection of E. tickets, which you can collect by playing selected games and slots on the site. When you play up to 10,000 Sweeps Chips, you are automatically rewarded 3 E.Tickets. Each ticket allows you to participate in the Daily, Weekly, and Monthly Lucky Draw. The more you play, the more E.Tickets you collect, and the more chances you have to win from the pool of SC prizes.

• Daily Lucky Draw - 10,000 Sweeps Chips
• Weekly Lucky Draw - 25,000 Sweeps Chips
• Monthly Lucky Draw - 100,000 Sweeps Chips

When you win through Lucky Draw, you must redeem your winnings within 90 days, or the coins will expire.

Social Media Offers

Carnival Citi has active social media accounts, including Facebook and Instagram. There are frequent coin giveaways, competitions, and many time-limited coupon promotions you can use to get free coins on the site.

There are also promotions such as ‘Facebook Top Fan’ rewards, so engaging with the page can be rewarding.

Carnival Citi Sweepstakes Casino Mail-in Request(3)

You can receive 2,000 Sweeps Chips by sending a Mail-in Request card to Carnival Citi. You will need a standard, unfolded, blank, lineless, legibly handwritten 4”x6” postcard or white paper and stamped #10 envelope addressed in legible handwriting to:

Promotional Sweeps Chips
6171 NW 72nd Ave
Miami, FL 33166

Step-By-Step Guide for Carnival Citi Write-in Rewards: Postcard and Envelope

First, you need to obtain a unique Sweeps Chips Request Code by following these steps:

1. Sign into your Account;
2. Navigate to the Promo Rules page (https://www.carnivalciti.com/promo-rules);
3. Click on Request Sweeps Chips Request Code link (https://www.carnivalciti.com/postal-request-code);
4. Click on the “Request Code” button;
5. Follow the prompts;
6. Write down the Sweeps Chips Request Code.

Then you need to handwrite the following on the Request Card (in non-black ink):

• Your full name;
• Your return address;
• In the upper left-hand corner of the Request Card, the unique Sweeps Chips Request Code;
• The email address registered to your Account;
• The following statement:

"I wish to receive Sweeps Chips in order to participate in the sweepstakes style promotion offered by Carnival Citi. By submitting this request, I hereby declare that I have read, understood, and agree to be bound by the Carnival Citi Promo Rules and Terms and Conditions.”

Carnival Citi, Mail-In Request Instructions

Place it in the #10 stamped envelope, which should also include the following:

• Your return address;
• The URL www.carnivalciti.com;
• The words ‘Sweeps Chips’;
• The Sweeps Chips Request Code.

Carnival Citi Loyalty and VIP Program

There’s no traditional VIP Program at Carnival Citi, but there are games that are labeled ‘VIP Access,’ meaning you can only access them if you make at least a $24.99 purchase (or higher). This VIP Category has 3 Reel Slots, Table Games, Video Poker Keno, and Arcade games.

Carnival Citi Promo Code

No promo code is necessary to access the Carnival Citi Welcome Bonus, but the casino has many time-limited coupon codes you can use to get free coins. These are usually posted on their social media accounts.

Refer-a-friend Program

Carnival Citi has no referral program as of May 26, 2025.

2. Carnival Citi Redeeming Coins Rating: 3.5

• ✅ 1x wagering requirement.
• ✅ Redemptions via Trustly.
• ❌ High minimum redemption at $100.
• ❌ Only the Trustly redemption method option.
• ❌ Extra step trivia questions before redemptions.

“The redemption system at Carnival Citi has a few too many barriers. The 1x wagering requirement is usual, but needing to answer trivia questions before cashing out is a strange extra step. The high $100 minimum hurts casual players, and there’s only one payout method: Trustly. Redemptions do work, and they’re reasonably fast, but the hoops you have to jump through definitely affect the experience. Users also report issues with verifications, which blocks the redemption process. A functional but frustrating process overall, which is why I’ve given a 3.5 rating.”

Patrik Lidin, Sweepstakes Casino Expert

Category	Details
Rewards Redemption	Yes
Minimum Rewards Redemption	100,000 Sweeps Chips  ($100)
Gift Cards Minimum Redemption Limit	100,000 Sweeps Chips  ($100)
Cash Prize Minimum Redemption Limit	100,000 Sweeps Chips  ($100)
Cryptocurrency Minimum Redemption Limit	N/A
Redemption Options	Gift Card, Trustly
Average Rewards Redemption Time	2-5 business days

Carnival Citi Redemption Process: Step-by-Step

To redeem Sweeps Chips, you need to playthrough them at least once and win in a skills competition, for example, correctly answering a trivia question. Each 1,000 Sweeps Chips played through can be redeemed for one dollar ($1). When you have collected and played through at least 100,000 Sweeps Chips, you can redeem these coins for a Cash Prize via Trustly.

1. Log into your Account;
2. Click on ‘Redeem’ under your balance;
3. Choose the amount you wish to redeem;
4. Select the redemption method;
5. Wait for your redemption request to be processed.

3. Purchasing Coins Rating: 4.0

• ✅ Good variety of coin packages.
• ✅ Various purchase method options.
• ✅ Good value for money.
• ✅ Occasional Coin package offers.
• ❌ Purchases are necessary to unlock the entire gaming library.

“Purchasing is where I can rate Carnival Citi higher, a solid 4.0. There’s a healthy spread of packages, from smaller to higher prices, and the value increases as you climb the ladder. I also liked seeing support for Venmo and PayPal, which aren’t that common on sweepstakes sites. Occasionally, they’ll throw in bundle offers, too, which add value. The only downside is that spending becomes necessary if you want full access to the games and bonuses.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Game (Gold) Coin package at Carnival Citi

These are the Coin Packages you can purchase on the Carnival Citi sweepstakes site:

• 300,000 Coins for $2.99.
• 500,000 Coins + 5,000 Sweeps Chips for $4.99.
• 1,000,000 Coins + 10,000 Sweeps Chips for $9.99.
• 5,000,000 Coins + 25,000 Sweeps Chips for $24.99.
• 11,250,000 Coins + 50,000 Sweeps Chips for $49.99.
• 25,000,000 Coins + 100,000 Sweeps Chips for $99.99.
• 75,000,000 Coins + 250,000 Sweeps Chips for $249.99.
• 162,500,000 Coins + 500,000 Sweeps Chips for $499.99.

Coin Purchasing Overview and Methods

Category	Details
Minimum Purchase Amount	$2.99
Maximum Purchase Amount	$499.99
Average Purchase Time	Immediate
Average Redemption Time	2-5 business days

Payment Method	Purchase	Redemption
Visa	✅	❌
MasterCard	✅	❌
PayPal	✅	❌
Apple Pay	❌	❌
Google Pay	❌	❌
Skrill	❌	❌
Trustly	✅	✅
Venmo	✅	❌
Cash App	❌	❌
PayNearMe	❌	❌
Standard ACH	❌	❌
Gift Card	❌	✅
Discover	✅	❌
Crypto Currency	❌	❌
American Express	✅	❌

4. Registration and Verification (KYC) Rating: 3.5

• ✅ Several SSO options.
• ❌ Hiccups during registration.
• ❌ Users complain about not being able to verify their accounts.

“Signing up was quick, and it’s great that you can register using Google, Facebook, or Apple. However, I noticed a few hiccups with the KYC process, and there are user reports of issues with verifying accounts. That’s not ideal, especially when redemptions depend on it. It’s a user-friendly system, but the backend needs work. This lands at a 3.5, which is not bad, but means the site has work to do.”

Patrik Lidin, Sweepstakes Casino Expert

Registration Method	Details
Email Registration	Yes
Gmail Signup (Google Account)	Yes
Facebook Signup	Yes
Instagram Signup	No
X (Twitter)	No
Apple Signup	Yes

KYC (Know Your Customer) Process at Carnival Citi

You need to verify your identity and other personal information by providing the following:

• Your government-issued ID;
• Proof of address;
• Bank statement(s).

5. Social Games and Software Rating: 3.0

• ✅ Good selection of slots.
• ✅ Video Poker and Arcade games are available.
• ❌ No known software providers.
• ❌ Small gaming library of only around 270 games.
• ❌ Purchases are necessary to access most games.
• ❌ Many titles are only accessible through VIP access.

“I like that Carnival Citi offers more than just slots: there’s Video Poker and Arcade games, which are rare in this space. That said, most games are locked until you pay (a minimum of $24.99), and the library is fairly small, with only 270 titles. There are only three software providers, and I couldn’t identify any well-known ones, making it harder to trust the game quality. This platform could benefit from both quantity and credibility. Giving it a 3.0 for now, with hope for future upgrades.”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

Category	Details
Online Slots	270+ including Legend Link, Fruits, 3 Reels
Jackpot Games	Yes
Live Dealer Games	No
Table Games	Yes
Bingo	No
Lottery	No
Scratch Cards	No
Poker	Yes, Video Poker
Sports Betting	No

Software Providers

Category	Details
Examples of Top Software Providers	Habanero, KA Gaming, GMW
Number of Software Providers	3
Live Dealer Providers	N/A
Custom Software	No
Downloadable Apps	No

6. Carnival Citi Responsible Gambling Rating: 4.0

• ✅ Dedicated RG page.
• ✅ Self-assessment tools available.
• ✅ Links to external resources.
• ✅ Adequate amount of RGB tools.
• ❌ RGB tools are only available via Customer Support.

Carnival Citi has a dedicated Responsible Social Gaming page(4). Here, you can find self-assessment tools, links to external help organizations, and a list of the RGB tools Carnival Citi offers:

• Set Daily Limits: you can set a maximum daily or weekly limit on how much you can spend on Coin packages.
• Self-Exclusion: you can request a time out from using the site.
• Account Closure: you can request to close your account permanently.

All of these tools are available via contact with customer support at support@carnivalciti.com.

“Carnival Citi does a respectable job in the responsible gambling department. They have a dedicated page, clear descriptions of tools, and links to external support resources. I appreciate the inclusion of self-assessments and the ability to set limits, even if it all has to go through customer support. It’s not the most seamless system, but it shows genuine effort. I rate this a 4.0 for making the right tools available, even if there’s room to improve access.”

Patrik Lidin, Sweepstakes Casino Expert

7. Trust and Reputation Rating: 4.0

• ✅ 4.6 Trustpilot rating from 2,500+ reviewers.
• ✅ Active social media accounts with huge followings.
• ✅ Accessible information and good site transparency.
• ✅ Established company behind the brand.
• ✅ Good RGB measures and tools.
• ❌ Mixed Reddit user reviews.
• ❌ Users report being blocked on social media when leaving negative reviews.
• ❌ Average industry ratings.

“There’s mixed signals here. On the one hand, the Trustpilot rating score is excellent, and a legitimate company backs Carnival Citi. On the other hand, there are user complaints on Reddit and reports of players being blocked after posting criticism. That hurts reputation. From my side, everything checked out, but the split perception in the community is worth noting. A rated this category a 4.0, but we need to look at both sides of the coin.”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

Source	Average Rating
iOS Rating	N/A
Android Rating	N/A
Trustpilot Rating(5)	4.6
Industry Rating*	3.5

Carnival Citi Feedback From Users On Reddit

CarnivalCiti
byu/skydaddyhighdaddy inChumbaCasino

Comment
byu/skydaddyhighdaddy from discussion
inChumbaCasino

Comment
byu/Top_Calligrapher5877 from discussion
inChumbaCasino

Social Media and Followers

Platform	Followers*
Facebook(6)	22,000+
Instagram(7)	2,920+
X (Twitter)	N/A
YouTube(8)	1,020+

8. Fairness and User Rights Rating: 3.0

Everyone should be aware of the following provisions from Carnival Citi’s Terms and Conditions as they favor the company and can be considered unfair from the perspective of yourself (the user).

“7.2 CMT may suspend or terminate your Account, suspend or terminate your participation in certain Services (including, your ability to purchase Coins, obtain Sweeps Chips, and withdraw Prizes), and void any winnings and confiscate any balance from your Account, at any time, without notice and without liability to you, for any reason, including if you breach, attempt to breach, or assist or encourage a third party in breaching or attempting to breach these Terms.”

Carnival Citi, Terms and Conditions

This provision is unfair because it allows the operator to suspend or terminate your account at any time, without notice, evidence, or liability, based only on suspicion of a breach or even helping someone else break the rules. It does not clearly define a violation and offers no appeal process or chance to fix minor mistakes. If your account is closed, you lose all Coins and Sweeps Chips, even those you purchased or earned.

“11.4 You hereby waive any right or ability to initiate any class action or collective proceeding along with any right to trial by jury.”

Carnival Citi, Terms and Conditions

This provision is unfair because it takes away your right to join class actions or have disputes decided by a jury. Instead, you are forced into individual arbitration, which can be expensive and less effective for small claims. Class actions help users challenge issues like unfair bans or deceptive practices together, making it easier to hold platforms accountable. Without that option, many users may be discouraged from pursuing valid complaints. Replacing jury trials with private arbitration also removes the chance for a neutral group of peers to hear your case. This setup favors the operator and limits your access to fair legal remedies.

9. Usability Rating: 3.5

• ✅ Easy-to-navigate site design.
• ✅ Fairly quick loading times.
• ❌ Lack of search bar function.
• ❌ User complaints about not being able to play on the site.
• ❌ Demo mode is available for unregistered users.
• ❌ Most games can’t be accessed without purchases.

“Carnival Citi’s layout is intuitive and mostly easy to navigate, but there are a few quirks. Not having a search bar in 2025 is a big miss. Some users also reported issues getting games to load or even being able to play after registering. You need to purchase to access most games, which limits the site's usability out of the box. It’s functional but with rough edges. A 3.5 reflects these frustrations.”

Patrik Lidin, Sweepstakes Casino Expert

Category	Details
Mobile App	No
Mobile Website	Yes
Loading Speed Mobile App	N/A
Loading Speed Mobile Website	13 seconds
Supported Operating Systems	iOS, Android, MacOS, Windows, ChromeOS, Linux, Ubuntu
Supported Web Browsers	​​Google Chrome, Safari, Firefox, Microsoft Edge, Opera, Vivaldi, Brave
Overall UX & UI	Good, old school
Navigation	Intuitive
Game Lobby Filters	Yes
Search Function	No

10. Mobile Rating: 3.5

• ✅ The site is optimized for smaller screens.
• ❌ No dedicated mobile app.
• ❌ Users can experience lagging when playing on mobile.
• ❌ Slow loading times.

“The mobile version of Carnival Citi runs fine, and the layout works well on smaller screens. Unfortunately, there’s no mobile app, and performance can lag during gameplay. That takes away from what could have been a smooth mobile experience. It’s good enough to use on the go but far from perfectly optimized. Giving this category a balanced 3.5.”

Patrik Lidin, Sweepstakes Casino Expert

Source	JustGamblers Rating	Apple App Store Rating	Google Play Store Rating
iOS App	N/A	N/A	N/A
Android App	N/A	N/A	N/A

11. Customer Care Rating: 3.5

• ✅ 24/7 Live Chat Support is available.
• ❌ Live Chat responses via AI.
• ❌ Users complain about being blocked.

“I tested the Live Chat and got an immediate response, but it was an AI-generated response, not a human. Email support took over a day to respond, and users’ reports suggest that negative feedback on socials can result in being blocked, which is alarming. There’s a full suite of support options, but responsiveness and tone are inconsistent. This category earns a 3.5 because the structure is there, but execution could be stronger.”

Patrik Lidin, Sweepstakes Casino Expert

Category	Details
Customer Support Opening Hours(9)	24/7
Live Chat	Yes
Chat Bots	Yes
Email Support	support@carnivalciti.com
Telephone Support	1-786-772-1915
Help Centre	Live Chat, Email, Phone

First Response Time (FRT) Test Results

During our review of Carnival Citi, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

• Live Chat FRT: Immediate, but with Chat Bots.
• Email Support FRT: 1 day, 2 hours.
• Website Support Request FRT: N/A
• Telephone: Depends on the line.

Summary and Finishing Thoughts

“Carnival Citi gives you a good start with a generous welcome reward, but beyond that, you’ll find that many promotions are locked behind purchases. The limited game library, lack of known providers, and $100 redemption minimum restrict the experience for casual users. What’s worse is that many games are hidden behind the paywall. User complaints and poor transparency around negative feedback raise additional concerns. While some aspects work well, the heavy paywalls and uneven trust signals make this a platform I can’t recommend. The 3.5 rating reflects an average site with more downsides than upsides.”

Patrik Lidin, Sweepstakes Casino Expert

Sites Like Carnival Citi Casino

These are the best alternatives and similar sites like Carnival Citi if you want to explore more or other options. You can also explore brand new sweepstakes casinos that launched from this year onward.

Carnival Citi Company Overview

Company Name US(10)	Citi Media Tech, LLC
Address	6171 N.W. 72nd Ave, Miami, Florida 33166
Phone	(786) 353-2905
Email	contactus@citimediatech.com
Established	2021
Company Number (EIN)	87-3443757

This Is How Our Review of Carnival Citi Was Conducted

Category	Details
Tester and Reviewer	Patrik Lidin
Time of Testing	Approximately 11 hours between 05-18-2025 to 05-24-2025
Devices Used for Testing	Android and iPhone were used for mobile tests, and MacBook for desktop tests.
Location	Miami
High-level Overview of Methodology	With a focus on mobile devices: Registration, verification, claiming rewards, purchasing coins, playing Games, contact support, redeeming coins, and KYC check when prompted.

Please refer to the pages on our rating system and rating methodologies for a complete overview of how we conduct sweepstakes reviews.

Carnival Citi Frequently Asked Questions

Resources & Sources

1. Carnival Citi State Availability Information, accessed on May 19, 2025, <https://www.carnivalciti.com/terms>
2. Carnival Citi Promotions, accessed on May 20, 2025, <https://www.carnivalciti.com/how-it-works>
3. Carnival Citi AMOE Information, accessed on May 20, 2025, <https://www.carnivalciti.com/promo-rules>
4. Carnival Citi Responsible Gaming Page, accessed on May 18, 2025, <https://www.carnivalciti.com/responsible-gaming>
5. Carnival Citi Trustpilot Ratings, accessed on May 24, 2025, <https://www.trustpilot.com/review/www.carnivalciti.com>
6. Carnival Citi Facebook Followers, accessed on May 24, 2025, <https://www.facebook.com/carnivalciti>
7. Carnival Citi Instagram Followers, accessed on May 24, 2025, <https://www.instagram.com/carnival_citi/>
8. Carnival Citi YouTube Subscribers, accessed on May 24, 2025, <https://www.youtube.com/channel/UCACXrurTM23_EtiH4PSBGKA>
9. Carnival Citi Customer Support Options, accessed on May 22, 2025, <https://www.carnivalciti.com/contact-us>
10. Citi Media Tech LLC Company Information, accessed on May 18, 2025, <https://citimediatech.com/>, <https://search.sunbiz.org/Inquiry/>

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