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screenshot-fortune-wheelz-starting-page-desktop

Fortune Wheelz Casino Review

3/5

Fortune Wheelz offers 830+ games and a site with good UI and UX, but restrictive redemption rules, poor transparency, and no responsible gambling tools hold it back to a 3.0 rating that makes it hard to recommend the site.

Welcome Bonus
  • Visa logo
  • MasterCard logo
  • Apple Pay logo
  • Discover logo
Accept players from USA USA Flag
Patrik Lidin
Writer: Principal Writer and Editor / Head of Content
Experience: Sports Trader, Market Maker, Product Owner Sportsbook, Professional Gambler, Poker Player
Reviewed by:   Expert review board
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What is good?

  • There are a good amount of ongoing promotions on site.
  • Low minimum redemptions at $25.00.
  • Simple and easy-to-use UX design.
  • Big gaming library of 830+ titles.
  • Rewarding VIP Club.
  • Coinback bonus.
  • Quick site loading times on both desktop and mobile.
  • There is a good variety of Gold Coin packages.

What is bad?

  • No RG tools or policies are available on the site.
  • Free sweepstakes redemptions have a lifetime cap of 25 SC ($25).
  • Lack of Help Center and FAQ sections.
  • No Fortune Coin is included in the Welcome Bonus.
  • No Live Dealer.
  • No Table Games.
  • No dedicated mobile app is available.
Table of Content

Fortune Wheelz Overall Performance: 3.0

Fortune Wheelz was launched in 2022 by A1 Development LLC(1), an established web and technical development company that manages several other sweepstakes casinos, including FunzCity, Funrize, TaoFortune, and NoLimitCoins.

The platform features an extensive library (830+ games), good UI and UX, and a rewarding VIP program. Unfortunately, this brand's shortcomings outweigh its strengths.

Ley areas such as responsible gambling, redemptions, fairness, and transparency hold the platform back from earning a higher rating than 3.0:

  • Lack of responsible gambling measures: No self-exclusion, deposit limits, or transparency about available tools.
  • Shitty redemption rules: Purchases are needed before making redemptions. The 5.7 Award Rule caps redemptions from free Sweepstakes Coins at $25, no matter how many redeemable sweepstakes coins you win.
  • Lack of transparency: No clear sweepstakes rules and essential details about providers and terms are buried or missing.

On the positive side, Fortune Wheelz has a fast-loading site, good mobile compatibility, and frequent ongoing promotions. However, the platform remains far from the top-tier sweepstakes casinos without addressing fundamental issues surrounding fair play, responsible gambling, and user rights.

Fortune Wheelz Casino Rating Overview

  1. Coin Rewards and Promotions Rating: 3.5
  2. Redeeming Coins Rating: 3.0
  3. Purchasing Coins Rating: 3.5
  4. Registration and Verification (KYC) Rating: 4.5
  5. Social Games and Software Rating: 3.5
  6. Responsible Gambling Rating: 2.0
  7. Trust and Reputation Rating: 3.0
  8. Fairness and User Rights Rating: 3.0
  9. Usability Rating: 4.0
  10. Mobile Rating: 4.0
  11. Customer Care Rating: 3.5

Why You Should Read and Trust Our Fortune Wheelz Casino Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this Fortune Wheelz Casino review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

Personal Thoughts About Fortune Wheelz Casino

Patrik Lidin

“Fortune Wheelz suffer from restrictions around redemptions. A sweepstakes site should cater to free play, but this brand has paywalled redemptions, and sweepstakes coins earned from rewards are capped at 25 SC when redeeming. On top of that, there’s no responsible gambling to speak of and a general lack of transparency. While the platform has its strengths, these flaws make it hard to recommend, and I’m rating Fortune Wheelz 3.0 out of 5.0 stars.”

Patrik Lidin, Sweepstakes Casino Expert

High-Level Overview of Fortune Wheelz Casino

Patrik Lidin holding an iPhone with the Fortune Wheelz casino 2FA page loaded on the webpage.
Added security with 2FA.
🌐 Website URLhttps://fortunewheelz.com/ 
🔐 Part of SPGA AllianceNo
🛑 Legal Age Requirement18+
🎰 Number of Social Casino Games830+
🎰 Types of Social Casino GamesSlots
💳 Purchase OptionsVisa, MasterCard, Apple Pay, Discover
💰 Welcome Rewards250,000 Gold Coins
💵 Cost of Coin PackageStarts at $4.99
🪙 SC Minimum Redemption$20.00
💳 Redemption OptionsVisa, PayPal, Apple Pay, Standard ACH, Gift Card
📱 Compatible DevicesDesktop, tablet, mobile phone

Fortune Wheelz Casino State Availability and Differences Between States

Fortune Wheelz Casino is available in all US states except Washington, Idaho, Wyoming, and Michigan. The minimum age requirement to sign up and play on Fortune Wheelz is 18 years old in states where it’s legally available for 18+.

1. Coin Rewards and Promotions Rating: 3.5

Patrik Lidin holding an iPhone with the Fortune Wheelz casino promotions page loaded on the webpage.
Unfortunately, most rewards are paywalled.
  • ✅ Wheel of Fortune 2x a day where you can earn SC.
  • ✅ Rewarding VIP Program.
  • ✅ Valuable mail-in-request promotion.
  • ❌ No Fortune Coins included in Welcome Reward.
  • ❌ Lack of social media competitions.

Patrik Lidin

“While you don’t get any free SC with the registration, you can immediately access the ‘Wheel of Fortune,’ a free spins wheel where you can earn Gold Coins and Fortune Coins twice daily. The only catch is that you must verify your phone number before you can spin the wheel. Outside of that, it’s difficult to earn free coins. It’s possible through cashback that SC wagering is required and by advancing in the loyalty program, which also requires SC wagering. I wish it were easier to earn free coins at Fortune Wheelz, and as things stand, they get a 3.5 rating.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins Fortune Wheelz Casino Sweepstakes Casino

Fortune Wheelz Casino Welcome Rewards

The Welcome Reward at Fortune Wheelz is 250,000 Gold Coins, which you can immediately increase by spinning the Wheel of Fortune, where you can also earn free SC.

Fortune Wheelz Casino Daily Login Rewards

There are no automatic daily rewards for logging in, but you can spin the Wheel of Fortune every 12 hours (2 times a day) for free Gold Coins or Fortune Coins (SC) rewards. You must verify your account through SMS to get access to the wheel.

Competitions and Promotions

Promotions at Fortune Wheelz Casino include:

  • Scratch & Win Lucky Ticket: For 1,750,000 GC + 17,500 FC (Bingo), you need to make purchases and collect 5,000 Fortune Coins to be able to scratch.
  • Wheel of Fortune: spin every 12 hours.
  • Bingo: play any game to collect Bingo Balls, and when you’ve gathered 10, you can start playing Bingo. If you hit Bingo, you can claim free rewards from 10,000 GC + 100 FC up to 50,000 GC + 500 FC.
  • Tournaments: join tournaments for free and get as many tournament points as possible, then earn Gold Coin rewards for your winnings. You can see the leaderboard updates in real-time.

Social Media Offers

Fortune Wheelz has Facebook, Instagram, and X accounts but is mainly active on Facebook. Although the account does not offer social media-related offers, it primarily promotes new games and added features on the casino’s website.

Fortune Wheelz Casino Sweepstakes Casino Mail-in Request(2)

Patrik Lidin holding an iPhone with the Fortune Wheelz casino AMOE page loaded on the webpage.
You can make a mail-in request and receive free SCs.

You can get 100 free Fortune Coins by sending a mail-in request form via first-class mail.

Step-By-Step Guide for Fortune Wheelz Casino Write-in Rewards: Postcard and Envelope

On a 3x5 inch white piece of paper, write by hand the following:

  • "Fortune Wheelz Free Entry Request",
  • Your full legal name,
  • Your date of birth,
  • The full street address of where you live,
  • Your telephone number,
  • Your email address,
  • Your Fortune Wheelz user account number.

On the envelope, write by hand the following:

  • Your return address,
  • The address:

A1 Development LLC #90122
Fortune Wheelz Promotion
Free Entry Request
5830 East 2nd St.
MB 90122
Casper
WY 82609

One envelope can only be used for one request, and your handwriting needs to be eligible.

Fortune Wheelz Casino Loyalty and VIP Program

Fortune Wheelz Casino has an 11-tier VIP Program. You can gain VIP Points by playing. The more you play, the more Points you can collect and advance through the VIP levels. Each level comes with added benefits.

  1. Level 1: 500 Level Points.
  2. Level 2: 3,000 Level Points, 40,000 GC + 400 FC, 1% Coins Back.
  3. Level 3: 15,000 Level Points, 100,000 GC + 1,000 FC, 5FP*20lvl, 2% Coins Back, Exclusive Offer.
  4. Level 4: 50,000 Level Points, 250,000 GC + 2,500 FC, 10FP*20lvl, 3% Coins Back, Exclusive Offer.
  5. Level 5: 100,000 Level Points, 500,000 GC + 5,000 FC, 15FP*20lvl, 4% Coins Back, Exclusive Offer, Birthday Free Gift.
  6. Level 6: 150,000 Level Points, 800,000 GC + 8,000 FC, 20FP*20lvl, 6% Coins Back, Exclusive Offer, Birthday Free Gift.
  7. Level 7: 250,000 Level Points, 1,200,000 GC + 12,000 FC, 20FP*40lvl, 8% Coins Back, Exclusive Offer, Birthday Free Gift, Wheel Rewardx2.
  8. Level 8: 350,000 Level Points, 1,700,000 GC + 17,000 FC, 20FP*60lvl, 12% Coins Back, Exclusive Offer, Birthday Free Gift, Wheel Rewardx2.
  9. Level 9: 450,000 Level Points, 2,500,000 GC + 25,000 FC, 20FP*80lvl, 15% Coins Back, Exclusive Offer, Birthday Free Gift, Wheel Rewardx2, VIP Manager.
  10. Level 10: 600,000 Level Points, 3,500,000 GC + 35,000 FC, 20FP*100lvl, 18% Coins Back, Exclusive Offer, Birthday Free Gift, Wheel Rewardx3, VIP Manager.
  11. VIP Level: 0 Level Points, 5,000,000 GC + 50,000 FC, 25FP*100lvl, 20% Coins Back, Exclusive Offer, Birthday Free Gift, Wheel Rewardx3, VIP Manager.

As a VIP Club member, you also gain early access to new games before they are available to other players. 

Fortune Wheelz Casino Promo Code

No promo code is needed to access any Fortune Wheelz promotions as of February 28, 2025.

Refer-a-friend Program

Inviting friends is very beneficial at Fortune Wheelz. All you need to do is copy your unique referral link and send it to your friends, and after each qualifying friend, you’ll get 900,000 Gold Coins plus 2,500 Fortune Coins for free. This reward is shared with your friend.

2. Fortune Wheelz Casino Redeeming Coins Rating: 3.0

  • ✅ Low minimum redemptions at $25.00.
  • ✅ Adequate amount of redemption options.
  • ❌ Redemptions can be slow.
  • ❌ No playthrough for winnings.

Patrik Lidin

"Fortune Wheelz offers a low minimum redemption of $25, below the industry average, but you’ll have to buy coins to activate redemptions. They provide a solid selection of cashout options, including Visa, PayPal, and Apple Pay. As with all A1 brands, the biggest issue is the 5.7 Award Rule, which limits redemptions from free Sweepstakes Coins to just $25 total, no matter how much you win. This unfair provision significantly restricts free-to-play users and drags down the rating to 3.5."

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Rewards RedemptionYes
Minimum Rewards Redemption25 SC ($25.00)
Minimum Gift Card Redemption25 SC
Minimum Cash Prize Redemption100 SC
Minimum Cryptocurrency RedemptionN/A
Redemption OptionsVisa, PayPal, Apple Pay, Standard ACH, Gift Card
Average Rewards Redemption Time2-5 business days

Fortune Wheelz Casino Redemption Process: Step-by-Step

To be able to redeem at Fortune Wheelz Casino, you will need to follow these steps:

  1. Make a Gold Coin package purchase by clicking on ‘Buy.’
  2. Fill in all your information and confirm the purchase.
  3. Verify your account by navigating to the Account page.
  4. Click on ‘Verification,’ then provide all information requested.
  5. To place a redemption request, switch to Promotional mode.
  6. Click on the ‘Buy’ button at the top of the page, then navigate to the ‘Redeem’ tab.
  7. Select your preferred redemption method and wait for your request to be processed.

How to Redeem A Large Amount ($200,000+) at Fortune Wheelz Casino

If you win over $200,000, the redemption process differs from the standard. Instead of paying you out through their company bank account, they transfer the funds to the National Sweep Company (NCS), which then facilitates the transfer of funds to you.

The NCS will ask you to fill out an affidavit, I-9, and W-9 forms. Once everything is cleared, NCS will provide you with tracking numbers, and you’ll receive a check by post. This process can take between 4 and 6 weeks.

3. Purchasing Coins Rating: 3.5

Patrik Lidin holding an iPhone with the Fortune Wheelz casino purchases page loaded on the webpage.
High minimum purchase at $4.99.
  • ✅ Good variety of Gold Coin packages.
  • ✅ Good value-for-money packages with added Fortune Coins.
  • ✅ On-going Gold Coin package offers.
  • ❌ Lack of purchase options variety.
  • ❌ High minimum purchase at $4.99.

Patrik Lidin

“Fortune Wheelz offers a good variety of Gold Coin packages, and all purchases include Fortune Coins. There are also ongoing Gold Coin package offers, giving players additional incentives to purchase coins and get more sweepstakes coins out of the deal. The available payment options could be expanded. Despite these minor drawbacks, the overall purchasing experience is solid, leading to a 3.5 rating.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Game (Gold) Coin package at Fortune Wheelz Casino

Fortune Wheelz provides a great variety of Gold Coin packages from $4.99 up to $499.99:

  • 50,000 Gold Coins + 500 Fortune Coins for $4.99.
  • Best Deal: 200,000 Gold Coins + 2,000 Fortune Coins for $9.99.
  • 200,000 Gold Coins + 2,000 Fortune Coins for $19.99.
  • Most Popular 600,000 Gold Coins + 6,000 Fortune Coins for $29.99.
  • 500,000 Gold Coins + 5,000 Fortune Coins for $49.99.
  • 1,000,000 Gold Coins + 10,000 Fortune Coins for $99.99.
  • 1,500,000 Gold Coins + 15,000 Fortune Coins for $149.99.
  • 2,000,000 Gold Coins + 20,000 Fortune Coins for $199.99.
  • 3,000,000 Gold Coins + 30,000 Fortune Coins for $299.99.
  • 4,000,000 Gold Coins + 40,000 Fortune Coins for $399.99.
  • 5,000,000 Gold Coins + 50,000 Fortune Coins for $499.99.

Coin Purchasing Overview and Methods

CategoryDetails
Minimum Purchase Amount$4.99
Maximum Purchase Amount$499.99
Average Purchase TimeImmediate
Average Redemption Time2-5 business days
Payment MethodPurchaseRedemption
Visa
MasterCard
PayPal
Apple Pay
Google Pay
Skrill
Trustly
Venmo
Cash App
PayNearMe
Standard ACH
Gift Card
Discover
Crypto Currency
American Express

4. Registration and Verification (KYC) Rating: 4.0

Patrik Lidin holding an iPhone with the Fortune Wheelz casino registration page loaded on the webpage.
SSO options for registration and login through Facebook, Apple, and Google.
  • ✅ Quick and easy registration process.
  • ✅ Several SSO options.
  • ✅ Thorough KYC process.
  • ❌ KYC can be slow.

Patrik Lidin

“Fortune Wheelz makes signing up quick and easy, with multiple registration options, including Apple, Google, and Facebook signups. The KYC process is thorough and ensures security, but it can take time to complete, which may delay redemptions. While not overly complicated, a faster KYC verification process would improve the experience. Because of this, I’m giving it a 4.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

Registration MethodDetails
Email RegistrationYes
Gmail Signup (Google Account)Yes
Facebook SignupYes
Instagram SignupN/A
X (Twitter)N/A
Apple SignupYes

KYC (Know Your Customer) Process at Fortune Wheelz Casino

During KYC checks, Fortune Wheelz Casino collects a lot of personal information. These include:

  • Your email address,
  • Mobile or other phone number,
  • Your first name and surname,
  • Your residential address,
  • Your date of birth,
  • Your banking information,
  • Passport, driver’s license, or state-issued identification card number,
  • SSN when required.

5. Social Games and Software Rating: 3.5

Patrik Lidin holding an iPhone with the Fortune Wheelz casino game library page loaded on the webpage.
There are over 800 games available at Fortune Wheelz.
  • ✅ Sizeable gaming library with 830+ games.
  • ✅ 760+ slots with a great variety of games.
  • ✅ Jackpot prizes are available.
  • ✅ Scratch Cards and Bingo games are available.
  • ✅ 10+ high-end software providers.
  • ❌ No Live Dealer games are available.
  • ❌ No table games like Blackjack and Roulette.
  • ❌ Can improve navigation.
  • ❌ Hard to find the list of software providers.

Patrik Lidin

“Fortune Wheelz has a solid gaming library with 830+ titles, but 760+ are slots, limiting the variety. While Jackpot games, Scratch Cards, and Bingo add some diversity, the lack of Live Dealer and table games is a noticeable gap. The site features 10+ high-end software providers, but finding the full list is frustrating. I had to open around 40 games manually just to identify the developers. Making this information easily accessible would be a simple but valuable improvement, not just from my point of view but also for navigation and UX. Given the strong selection of games but lack of variety, I’m rating Fortune Wheelz 3.5 for games and software.”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

CategoryDetails
Online Slots760+ including Hold and Win, Bonus Buy, Fishing Games
Jackpot GamesYes
Live Dealer GamesN/A
Table GamesN/A
BingoYes
LotteryN/A
Scratch CardsYes
PokerN/A
Sports BettingN/A

Software Providers

CategoryDetails
Examples of Top Software ProvidersNetgame, Octoplay, Popiplay, Gaming Corps, Betsoft, Booming Games, Kalamba Games, TaDa Gaming, Pragmatic Play, Slotmill
Number of Software Providers10+
Live Dealer ProvidersN/A
Custom SoftwareN/A
Downloadable AppsN/A

6. Fortune Wheelz Casino Responsible Gambling Rating: 2.0

  • ❌ No Responsible Gambling page or policy.
  • ❌ No RGB tools available.

The only RG tool available on the site is for limiting spending. This tool is only accessible via Customer Support, but there is no information on the site about this or any traces of responsible gambling or safe play.

Patrik Lidin

“Fortune Wheelz completely fails when it comes to responsible gambling. There is no Responsible Gambling policy page, self-exclusion options, or deposit limits accessible through the user account. It’s only possible to set spending limits; there is no information about it, but you can request it through customer support. This lack of transparency and accessibility is unacceptable, especially in an industry where responsible gambling tools should be standard. Because of this glaring oversight, I’m rating Fortune Wheelz 2.0.”

Patrik Lidin, Sweepstakes Casino Expert

7. Trust and Reputation Rating: 3.0

Patrik Lidin holding an iPhone with the Fortune Wheelz casino Trustpilot ratings page loaded on the webpage.
According to the mixed reviews and my own findings, the Trustpilot rating of 4.1 isn't an accurate representation of reality.
  • ✅ 384-bit SSL encryption.
  • ✅ Good industry reviews.
  • ✅ Established company behind the brand.
  • ❌ No RG page or tools available.
  • ❌ No transparency on sweeps rules.
  • ❌ Mixed user reviews.

Patrik Lidin

"Fortune Wheelz is backed by an established company with multiple active brands, and the site has solid security measures. Industry ratings from JustGamblers’ peers have given Fortune Wheelz a 4.0 rating on average. Trustpilot reinforces that with a 4.2 overall rating from over 500 users. However, my findings and user feedback on forums like Reddit suggest that Fortune Wheelz isn’t that good. There’s general dissatisfaction and mostly negative feedback, particularly regarding redemptions and customer support. I would add that there is insufficient transparency of unfair provisions in the T&Cs, hardly any information about the general sweepstakes rules, and little to no effort concerning responsible gambling. While Fortune Wheelz isn’t a scam, this site and the other A1 brands must address these issues to improve sentiment and player ratings, including my own. As things stand, I can only give Fortune Wheelz a 3.0 for trust and reputation.”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

SourceAverage Rating
iOS RatingN/A
Android RatingN/A
Trustpilot Rating(3)4.2
Industry Rating*4.0
*Industry Rating: An aggregated average rating based on the opinion of industry peers.

Fortune Wheelz Casino Feedback From Users On Reddit

Comment
byu/TeachingAggressive69 from discussion
ingambling

"Undesirable Player" on FortuneWheelz
byu/scifynance inChumbaCasino

FortuneWheelz does not allow you to exclude your account.
byu/kingfofthepoors inChumbaCasino

Social Media and Followers

PlatformFollowers*
Facebook(4)2,600+
Instagram(5)150+
X (Twitter)(6)120+
YouTubeN/A
*Followers: This information was checked and updated on February 3, 2025.

8. Fairness and User Rights Rating: 3.0

Everyone should be aware of the following provisions from Fortune Wheelz’s Terms of Use & Service Agreement as they favor the company and can be considered unfair from a player’s perspective.

“7.3. Class Action Waiver The parties (you and A1 Development LLC) further agree that any arbitration and litigation allowed under this section 7 shall be conducted in their respective individual capacities only and not as a class action or other representative action. Accordingly, the parties expressly waive their right to file a class action or seek relief on a class basis.”

The mandatory arbitration and class action waiver are unfair, as they limit your legal rights in case of a conflict.

“Giving a consent with our Terms of Use & Service Agreement, you acknowledge that in accordance with the mandatory legislation platform is not obligated to provide any refunds for any reason.”

This provision states that Fortune Wheelz is not obligated to provide any refunds, preventing users from getting their money back, even when refunds are warranted.

9. Usability Rating: 4.0

  • ✅ Good and consistent UX across platforms.
  • ✅ Fast site and game screen loading times.
  • ✅ High-quality game designs.
  • ❌ No dedicated mobile app is available.
  • ❌ Difficult to manage responsible gambling.
  • ❌ Redemptions are paywalled.

Patrik Lidin

“Fortune Wheelz has a well-designed, easy-to-navigate site with a clean layout and intuitive filtering options. The ability to save favorite games to personalize the experience is nice. The loading times are good. While there’s no dedicated mobile app, the mobile browser version works well and doesn’t feel lacking. On the downside, responsible gambling tools are near-nonexistent, and redemptions are paywalled behind a purchase, which hurts accessibility. Despite these drawbacks, the overall usability is strong, earning a 4.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Mobile AppNo
Mobile WebsiteYes
Loading Speed Mobile AppN/A
Loading Speed Mobile Website2 seconds
Supported Operating SystemsiOS, Android, MacOS, Windows, ChromeOS, Linux, Ubuntu
Supported Web Browsers​​Google Chrome, Safari, Firefox, Microsoft Edge, Opera, Vivaldi, Brave
Overall UX & UIGood
NavigationIntuitive
Game Lobby FiltersYes
Search FunctionYes

10. Mobile Rating: 4.0

Patrik Lidin holding an iPhone with the Fortune Wheelz casino in-game mobile page loaded on the webpage.
All games are adapted to mobile screens.
  • ✅ Quick loading times.
  • ✅ Fully optimized website for smaller screens.
  • ✅ The whole game lobby is available on mobile.
  • ✅ Consistent UI and UX across mobile and desktop.
  • ❌ No dedicated mobile app.

Patrik Lidin

“Fortune Wheelz doesn’t have a dedicated mobile app, but the mobile browser experience is excellent. The site is fully optimized for smaller screens, with fast loading times and high game quality. The entire game lobby is accessible on mobile, and the UI & UX remains consistent across desktop and mobile. While a native app for iOS and Android would improve the experience, the current mobile site is strong enough to earn a 4.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

SourceJustGamblers RatingApple App Store RatingGoogle Play Store Rating
iOS AppN/AN/AN/A
Android AppN/AN/AN/A

11. Customer Care Rating: 3.5

Patrik Lidin holding an iPhone with the Fortune Wheelz casino customer support page loaded on the webpage.
The chatbot is rather useless.
  • ✅ 24/7 Customer Support.
  • ✅ Quick Customer Support agent replies.
  • ❌ No FAQ page.
  • ❌ No Help Center available.
  • ❌ No phone support offered.
  • ❌ Chat Bot lacks information on key topics.

Patrik Lidin

“Fortune Wheelz offers 24/7 customer support and quick response times, with immediate live chat replies and email responses within an hour. However, the chatbot is nearly useless for key topics like responsible gambling tools and sweepstakes rules. On top of that, there’s no FAQ page, no Help Center, and no phone support, which severely limits self-service options. Expanding the chatbot’s capabilities and adding an FAQ or Help Center would make a big difference. As it stands, customer care gets a 3.5 rating.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Customer Support Opening Hours24/7
Live ChatYes
Chat BotsYes
Email Supportsupport@fortunewheelz.com
Telephone SupportN/A
Help CentreN/A

First Response Time (FRT) Test Results

During our review of Fortune Wheelz Casino, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

  • Live Chat FRT: Immediate.
  • Email Support FRT: 1 hour 2 minutes.
  • Website Support Request FRT: N/A
  • Telephone: N/A

Summary and Finishing Thoughts

Patrik Lidin

“Fortune Wheelz delivers a functional sweepstakes casino experience with a large game library, fast-loading site, and various promotions, but critical flaws overshadow these positives. The platform lacks responsible gambling tools, enforces restrictive redemption rules like the 5.7 Award Rule (capping free sweepstakes redemptions at 25 SC), and has low transparency for the general sweepstakes rules. Customer support is also lacking, with no Help Center or proper self-service options. While it may work for casual players willing to spend money, free-to-play users will find it heavily restrictive. Due to these issues, Fortune Wheelz earns a 3.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

Fortune Wheelz Casino Company Overview

Company Name USA1 Development LLC
Address571 S Washington, Afton, Wyoming 83110, USA
Phone+1 704 222 5293
Emailinfo@aone.llc
Established2019
Company Number2019-000846205

This Is How Our Review of Fortune Wheelz Casino Was Conducted

CategoryDetails
Tester and ReviewerPatrik Lidin
Time of TestingApproximately 12 hours between 02-23-2025 to 03-01-2025
Devices Used for TestingAndroid and iPhone were used for mobile tests, and MacBook for desktop tests.
LocationNew York
High-level Overview of MethodologyWith a focus on mobile devices: Registration, verification, claiming rewards, purchasing coins, playing Games, contact support, redeeming coins, and KYC check when prompted.

For a complete overview of how we conduct sweepstakes reviews, please refer to the pages on our rating system and rating methodologies.

Fortune Wheelz Casino Frequently Asked Questions

Can You Win Real Money at Fortune Wheelz Casino?

You can win redeemable Sweepstakes Coins (SC), which can be exchanged for real money through Visa, PayPal, Apple Pay, or ACH. However, free SC winnings are subject to the 5.7 Award Rule, which limits redemptions to $25 total, no matter how much you win.

How Do You Redeem Winnings at Fortune Wheelz?

To redeem winnings at Fortune Wheelz, you must first make a purchase, verify your account through KYC, and switch to Promotional Mode. Once eligible, you can request a redemption using Visa, PayPal, Apple Pay, or ACH. However, winnings from free Sweepstakes Coins are capped at a $25-lifetime redemption value due to the 5.7 Award Rule.

Is Fortune Wheelz a Legitimate Sweepstakes Casino?

Yes, Fortune Wheelz operates as a sweepstakes casino under A1 Development LLC, which runs several similar brands. However, concerns about transparency, responsible gambling, and restrictive redemption rules limit free-to-play users.

What Are the Main Drawbacks of Fortune Wheelz?

The biggest issues with Fortune Wheelz are its strict redemption restrictions, lack of responsible gambling tools, and limited transparency about sweepstakes rules. Additionally, customer support lacks self-service options like an FAQ or Help Center, and live chat relies on an unhelpful chatbot.

Resources & Sources

  1. A1 Development LLC Company Information, accessed on February 23, 2025, <https://aone.llc/>
  2. Fortune Wheelz Casino AMOE Information, accessed on February 233, 2025, <https://fortunewheelz.com/page/alternative-method-of-entry/#/>
  3. Fortune Wheelz Casino Trustpilot Rating, accessed on February 26, 2025, <https://www.trustpilot.com/review/fortunewheelz.com>
  4. Fortune Wheelz Casino Facebook Followers Information, accessed on February 26, 2025, <https://www.facebook.com/profile.php?id=61550214635606>
  5. Fortune Wheelz Casino Instagram Followers Information, accessed on February 26, 2025, <https://www.instagram.com/fortune_wheelz?igshid=OGQ5ZDc2ODk2ZA%3D%3D>
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Operator details
Company Name: A1 Development LLC
Address: 571 S Washington, Afton, Wyoming 83110, USA
Licenses: -
Established: 2019
VAT Number: -
Registration Number: 2019-000846205
Awards: -
Languages Supported: English
Associated Brands: FunzCity, Funrize, TaoFortune, NoLimitCoins
Affiliate program: Yes
Customer support
Live chat: Yes
Live chat 24/7: Yes
Phone: -
Devices & Apps
Devices: Desktop, Tablet, Mobile
Apps: No
Games & Providers
Amount of games: -
Games: Slots, Scratch Cards, Bingo
Amount of providers: -
Providers: Booming Games, Kalamba, Pragmatic Play
Banking & Payments
Currencies: USD
Payment (Deposit): Visa, MasterCard, Apple Pay, Discover
Minimum deposit: $5
Payment (Withdrawal): Visa, PayPal, Apple Pay, Bank Transfer ACH
Minimum withdrawal: $25
Pending withdrawal period: 2-5 business days
Bonuses & Requirements
Deposit: -
No deposit: -
Free spins: -
Wager requirements free spins: -
Wager requirements: -
Accept players from USA USA Flag

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