Hard Rock Casino Review

A Thorough Review from JustGamblers about Hard Rock Casino. Find Out All You Need to Know to Sign Up, Start Playing, and Win Money

Is Hard Rock Casino Worthwhile? Use Our Review to Decide

Operator data

Company nameHard Rock International
Address5701 Stirling Rd,
LicensesNew Jersey Division of Gaming Enforcement
Founded year2018
VAT numberN/A
Registration numberNJIGP 18-010
Payment (Deposit)Visa, Mastercard, ACH, Paypal, PlayPlus, PayNearMe, Neteller, and Cash (at the Casino Cage in Atlantic City)
Payment (Withdrawal)Bank Transfer, ACH, and Cash (at the Casino Cage in Atlantic City)
Deposit bonus100%, up to $1,000
Minimum deposit$10
Minimum withdrawal$10
Payout speed2 business days
CurrenciesUSD
SoftwareGiG, NetEnt, IGT, NextGen Gaming, WMS, Slingo, Konami, Aristocrat, SG Gaming 6
ProductsOnline Slots, Table Games, Poker, Sports Betting, and Live Casino
Amount of games400+
DevicesPC, Mac, Android, and iPhone
Languages supportedEnglish
Restricted countriesThe casino is available for use only in the United States. While players from any state may open an account, only residents of New Jersey may sign up and play.
Associated brandsHard Rock Social Casino, Hard Rock International
AwardsNone
Affiliate programNone
Customer SupportChat, FAQ, Phone, Email
Phone number1(877) 825-7777

 

(609) 449-6280

Email address[email protected]
Availability24 hour, 365 day support

Is Hard Rock Casino Trustworthy?

Being new to the online casino world would ordinarily be considered a strike against them. However, the established brand and larger organization around them inspires a great deal of confidence. They are also carefully approaching online implementation, starting exclusively with New Jersey.Hard Rock Casino can be trusted as an online outlet, though additional years of successful and secure performance may increase that level of trust.

What Certificates Does Hard Rock Casino Hold?

Hard Rock Casino has not yet been audited by eCOGRA, iTech Labs, or Technical Services Bureau. This lack of certification is less concerning due to the established brand identity and the scrutiny of the New Jersey Division of Gaming Enforcement, meaning that Hard Rock is a safe online casino.

Is Hard Rock Casino Licensed in the United States?

Yes, Hard Rock Casino OnlineNJ is licensed for online gaming exclusively in New Jersey. Their registration ID is NJIGP 18-010. Players from other states can create accounts, but they must physically be in New Jersey at the time of logging in if they wish to play. Location data is confirmed via IP address.

When Was Hard Rock Casino Established?

Hard Rock Casino was established last year, in mid-2018. It is the online arm of a casino that has many more years’ experience. The current Hard Rock Casino in Atlantic City was initially opened in 1990 as the Trump Taj Mahal. The first Hard Rock Casino opened in Las Vegas in 1995, and Trump Taj Mahal closed in 2016, then rebranded as the Hard Rock Casino in 2018.

What Do Online Gamblers Think of Hard Rock Casino?

With less than a year of performance, the jury is still out on Hard Rock Casino. It lacks the sheer volume of gambling options of some other online casinos, but the established name makes it attractive to many seeking an easy, reliable gambling experience.

Hard Rock Casino’s website, www.hardrockcasino.com, is currently ranked 223,043 in the United States. This ranking places them well behind other, more established casinos such as 888 Casino (40,002 in the US). Their rank is rapidly increasing, so the current low ranking is undoubtedly due to how new they are as an online presence.

Is Hard Rock Casino a Listed Company?

Hard Rock Casino is a subsidiary brand of Hard Rock Cafe, Inc. The parent company is wholly owned by the Seminole Tribe of Florida, who purchased it in 2007. The brand includes numerous hotels, restaurants, and casinos throughout the world.

What Other Brands Does Hard Rock Casino Own?

There are no subsidiary brands under the Hard Rock Cafe, Inc. umbrella. All ventures within the company possess the distinctive “Hard Rock” name.

How Does Hard Rock Casino Promote Responsible Gambling

Hard Rock Casino supports responsible gambling through two methods. First, they confirm players’ identities and locations through their online signup system and IP and software tracking method. Second, they allow players to set limits for deposit amounts and duration of play effortlessly. These limits can be set for periods ranging from a single day to whole months.

Hard Rock Casino - Sign Up Process

As with most online casinos, Hard Rock Casino aims for a painless signup process. Visitors are invited to create their account using a button on the home page; subsequently, the system walks you through the process step-by-step. As soon as the player completes the signup process, they may begin playing if they are physically in New Jersey at the time.

Information You’ll Need to Start Playing at Hard Rock Casino

Hard Rock Casino offers two methods to sign up. If you are already a member of their physical casino and have a Wildcard, you can use that information to sign up immediately. If you are signing up from scratch, you must provide the following:

  • Email address
  • Your name
  • Phone number
  • Address
  • Birthday
  • A security question
  • Gender
  • Last four digits of your Social Security number, and
  • Affirm that you are over 21.

Anyone familiar with online gambling in the USA will be familiar with the process.

Make Sure You Have These Documents to Withdraw Your Winnings

For online withdrawals, you need first to confirm your bank information. If you have used the bank to deposit, then this information has already been confirmed, and you need not provide anything further. If you choose to withdraw in cash from the New Jersey casino, you will need to bring government-issued identification to the casino after providing them with 24 hours’ notice that you are withdrawing funds.

Registration Flow at Hard Rock Casino

Hard Rock Casino provides a relatively seamless registration process. From start to finish, it is likely to take no more than a few minutes, and you won’t need to look up any obscure information. The registration process is natural and divided into several steps:

Registration Steps at Hard Rock Casino

  1. Click on the purple “Sign Up” button on the menu bar.
  2. Indicate whether you are signing up based on an existing Wildcard or will be starting fresh.
  3. For Wildcard signups, input the relevant information, then connect your account and begin gambling.
  4. For fresh signups, provide your email address and a valid password.
  5. Follow the prompts for your name and phone number, then address and birthday, then security question and gender.
  6. Depending on if you made errors during the signup, they might prompt you for the last four digits of your Social Security number.
  7. Once you’ve submitted the information, you need to confirm your age; then you are given a prompt to make your first deposit.

How Long Does It Take to Withdraw My Winnings?

Your winnings may be withdrawn rather rapidly. Most ACH or bank transfers are completed within two business days. If you would like to withdraw cash from the physical casino in New Jersey, you must provide 24 hours’ notice before arriving at the casino.

How Does Hard Rock Casino Verify My ID?

During signup, Hard Rock Casino cross-references the information you submit against a national database administered by LexisNexis. If they observe any irregularities, they may prompt for more information or require proof of identification.

How Quickly Can I Deposit Cash into My Hard Rock Casino Account?

Funds will be deposited into your Hard Rock Casino account immediately. Depending on your bank, it may take 24 hours or more to see the debit show up on your account.

Understanding Deposits and Withdrawals at Hard Rock Casino

Deposits and withdrawals are the heart of any online casino. Without an effective system for handling cash exchanges, players are irritated and unable to play the games they want to play. Hard Rock Casino uses reliable, swift methods for both deposits and withdrawal.

How to Deposit Cash into Your Hard Rock Casino Account

You can deposit money using several methods at Hard Rock Casino. None of them has any lag time, as the Casino only permits methods that provide instantaneous feedback, and thus immediate deposit into your gaming account.

Payment MethodProcessing Time
Visa / MastercardInstant
ACHInstant
PaypalInstant
PlayPlusInstant
PayNearMeInstant
NetellerInstant
Cash (at the Casino Cage in Atlantic City)Instant

How to Withdraw Your Earnings

Hard Rock Casino only allows reliable methods of withdrawal. They are less flexible but generally swifter than withdrawals onto credit or charge cards.

Payment Method

Processing Time

Bank Transfer

Up to Two Business Days

ACH

Up to Two Business Days

Cash (at the Casino Cage in Atlantic City)

24-hour notice to the Casino before collection

Do I Need to Prove My Source of Wealth?

For most deposits, this is unnecessary. On particularly large deposits or those that may seem suspect, customer service may flag the deposit. In that case, they will follow up with greater scrutiny and may need additional information. If the deposit is determined to be from a fraudulent source, it will be forfeit.

Introducing the Bonuses and Campaigns at Hard Rock Casino

Hard Rock Casino offers various incentives and bonuses to keep players excited and engaged. These bonuses start with the first deposit bonus, then proceed to periodic promotions and incentives communicated to the players. Ultimately, there are many opportunities to score a chance to win fun prizes and increase your earnings.

What Kind of Bonuses Does Hard Rock Casino Offer?

Upon signup, you will be offered two bonuses: 50 free spins split between five different Hard Rock Casino slots online for signing up, then a deposit bonus that matches 100% of your initial deposit up to $1,000. Their ongoing rewards program gives you points for playing games. Those points are redeemable for comps on various online casino games.

The Campaigns at Hard Rock Casino

Although the Wildcard is the largest recurring campaign, Hard Rock Casino offers several other campaigns. These include the ‘Super Weekend’ series, wherein players are entered to win prizes ranging from an Amazon gift card through a weekend vacation. There’s also an ongoing campaign to reward the top slots and table game players with a free car.

Hard Rock Casino Bonuses and Campaigns - Frequent Questions

Q: Do I need to spend real money to get a chance to win rewards?

A: Yes, for the Wildcard and deposit bonus. The free spins from registration do not require a deposit. It is also possible to enter the campaign to win a free car by mailing a postcard to the Atlantic City location of the Casino.

Q: Are there additional deposit bonuses after the initial deposit?

A: Not currently, but Hard Rock Casino online consistently changes and updates their bonuses and incentives. It is possible that deposit bonuses will be introduced for a time.

Q: Do I have to pay taxes or fees on winnings?

A: Yes. Money won at the casino is treated as income, including money derived from bonuses. For physical prizes such as a car, all taxes and fees must be paid as if you were purchasing the vehicle.

Q: Can I withdraw winnings that come from bonuses?

A: Yes, but you will need to fulfill a wager rollover requirement. The requirement varies depending on the game and bonus, but you must wager a certain amount of money before bonus-derived funds are eligible for withdrawal. Additionally, some bonuses come with additional terms and conditions, so be sure that you read the terms for each campaign.

Exploring the Variety of Real-Money Games at Hard Rock Casino

Hard Rock Casino is a new casino, so it doesn’t yet have the full extent of games available at other, more established casinos. This difference is one of degree rather than kind. However, you will find the usual array of table and slots games at Hard Rock Casino. They have also incorporated live sports betting into their platform.

The top ten most popular games include several variations on a progressive jackpot, blackjack, and other slots. Players who prefer table games can find well-populated roulette tables, as well as three card poker. Beyond the casino games, Hard Rock Casino offers live sports betting. The sports they currently support are:

  • Baseball
  • Basketball
  • Boxing
  • Cricket
  • Football
  • Golf
  • Ice Hockey
  • MMA
  • Motorsport
  • Soccer
  • Tennis

Where Does Hard Rock Casino Get Its Software?

Hard Rock Casino gets the bulk of its software from two providers: GiG and NetEnt. Both of these companies are established and well-practiced firms when it comes to providing a modern, secure online casino. Hard Rock Casino also uses several other developers for specific games, including IGT, NextGen Gaming, WMS, Slingo, Konami, Aristocrat, and SG Gaming 6.

What Is It Like to Use Hard Rock Casino

Hard Rock Casino online gives players a familiar, easy-to-use interface. If you have experience with other online casinos, you’ll immediately know how to navigate the site. Even those who are entirely new to online casinos will have an easy time signing up and finding their favorite games, thanks to the straightforward design.

Devices with Which You Can Use Hard Rock Casino

Hard Rock Online Casino engaged with GiG and NetEnt to provide a full-service digital experience for visitors. These software developers are experienced with the industry and deliver the quality and ease of use that veteran players have become accustomed to. You can use an Apple, PC, or mobile device (both Android and iOS) to play. There is also a Hard Rock Casino online app, the “Hard Rock Social Casino”. This option is available for download and can be used on Facebook, as well.

How is the Design, Touch, and Feeling of the Site?

The website looks very modern, appropriate for a site developed in 2018. The design is not innovative, but it’s clean and functional. On a PC, the navigation bar is on the left side of the page and remains there for easy moving between sections. When not logged in, the sign-in button is easy to find above the different options for games, sports, and promotions. When players select the “games” tab, the main section of the page highlights the top games, but there is a convenient search bar immediately apparent at the top-center of the page. Overall, the feel is comfortable, and the design is good.

Customer Support at Hard Rock Casino

Hard Rock Casino’s customer support shows the potential for helping players with nearly any functional question. They seem interested in promptly resolving players’ questions, but don’t always provide the most thorough explanations.

How to Reach Hard Rock Casino’s Support Services and What to Expect

Hard Rock Casino offers customer support through three methods: email, live chat, and phone. Email sent to [email protected] prompts a response within a day, but the live chat and phone support are available any time. This function is extremely helpful for small issues, and the customer service players receive is quite friendly. If you ask a question whose answer appears elsewhere on the site, expect them to provide you with a link without offering you the answer you’re looking for, though.

How Does Hard Rock Casino’s Customer Support Compare with Its Competitors?

The biggest advantage of Hard Rock Casino’s customer support is the 24/7 chat and phone availability. Like the competition, they offer email support, but the 24/7 nature of chat and phone support is a significantly positive aspect.

What Makes Hard Rock Casino Unique?

Hard Rock Casino is a new online casino still working to distinguish itself from the competition. At the time of this review, it is not particularly unique, though there are signs of distinction visible in their approach to lottery-style prizes and integrating options for longtime visitors to their physical location. Their customer support is also unusually flexible with a 24/7 chat or phone option.

What Makes Hard Rock Casino Unique?

There’s not much about the gameplay experience at Hard Rock Casino that makes them unique. Like most of their competition, they offer an array of games, live betting, and an easy interface. Unlike many of their competitors, they are strictly limited to New Jersey. One distinction that comes with this, though, is that players may deposit and withdraw funds physically at the Hard Rock Casino in Atlantic City, NJ.

Why Should or Shouldn’t the US User Choose Hard Rock Casino?

American players must always be aware of a casinos’ legal status. In most cases, American players won’t be able to use online casinos. Hard Rock Casino is currently available in New Jersey, but no other state. If you live in New Jersey and ever gamble live at the casinos in Atlantic City, Hard Rock Casino will give you a familiar experience, which is certainly something worthwhile to consider.

Hard Rock Casino Review Summary

With the breadth of information available regarding this Casino, it can be difficult to pare it down to a few words. Ultimately, Hard Rock Casino has a lot of potential but is still in development. It lacks the flexibility of other online casinos for international play, it doesn’t yet have the 1000+ games of similar competitors, and it is somewhat restricted in payment methods.

Five Positive Things about Hard Rock Casino

There are many positive things to say about Hard Rock Casino’s online portal. While these are not exceptional in themselves, the combination suggests a satisfactory experience for users.

  • Web-based Gameplay - You don’t need to download software to play the games. Hard Rock Casino relies on established software purveyors to provide games that are playable on nearly any desktop or mobile platform.
  • Customer-Friendly Layout - The website is familiar and easy to navigate for anyone who has used an online casino before. They make it easy to sign up and start playing. This customer support is similarly friendly, with 24/7 accessibility both through their chat and phone support.
  • Cash In and Out - Something convenient about Hard Rock Casino that is fairly unique, is the ability to deposit or withdraw cash at the casino in Atlantic City. While depositing can be done at a moment’s notice, you will need to notify the casino in advance to withdraw funds. Since only players in New Jersey can use the casino, the physical cash option is surprisingly accessible.
  • Lottery-style Prizes - While we weren’t impressed by the variety of cash bonuses available to players, the weekly opportunity to win a car or vacation does stand out as an excellent top-end reward. Most players will never receive that kind of bonus, but it is fun to daydream about being the lucky winner.
  • Tournaments - Hard Rock Casino offers an alternative to just pulling the slot levers. Every day, players can join any one of a large number of tournaments occurring. These tournaments offer cash prizes as well as “Rock Coins” that can be redeemed for rewards or prizes.

Issues to Watch out for at Hard Rock Casino

The most considerable marks against Hard Rock Casino fall into three categories:

  • Geographic Limitations - Players in New Jersey might not even be aware of this, but for anyone in other states that permit gambling, you’re out of luck. Further, international visitors are also prohibited from engaging the casino, despite laxer governmental regulations overseas.
  • Gaming Selection - The selection is growing, but currently stands at just over 400 games. This assortment is not enough to stand in the same category as other competing casinos which frequently boast over 1,000 games.
  • Customer Service (Content) - Despite the excellent availability of their Live Chat feature, customer service at Hard Rock Casino can be a little cagey. This issue arises when you ask technical questions or information that is available in their “Terms and Conditions”. Rather than provide the answer, they will direct you to that page and instruct you to search it. This option can be challenging given the substantial size of the T&C.

Hard Rock Casino - Our Final Verdict

The final decision for how to rate Hard Rock Casino is a 4 out of 5. We could see this casino becoming a 5-star casino several years from now. For the time being, it has a 4-star ranking due to the limitations on play, cash handling, and irregular bonus incentives.

We look forward to seeing what Hard Rock Casino offers in the future, as its potential is sky-high.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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