Hello Millions Review

Hello Millions Overall Performance: 3.5

Hello Millions is brought to us by B-Two Operations Limited, responsible for McLuck and Scratchful. These sites differ mainly in design and promotional offerings. So, if you’re familiar with the other brands, you know what to expect at Hello Millions.

One nice aspect of Hello Millions is the design, a vibrant throwback comic book style. Navigation and features are consistent across platforms, which consist of a desktop web browser, a mobile web browser, and an Android app.

There are 850+ games available, including a couple of live dealer games, which is a huge plus. Leading software providers like Pragmatic Play, Relax Gaming, and Playson deliver most games.

The best part of this site is the low redemption limits. Ten sweepstakes coins can be used to redeem gift cards, and 50 SCs can be used to redeem cash prizes.

Despite some positives, Hello Millions only managed a 3.5 rating due to flaws and concerns. The main ones are that there are only two ways of redeeming SCs, and during my test period between 09-13-2024 and 09-22-2024, only 2-4 promotions were available at any time. And there’s no loyalty program.

When gauging public opinion, I found that many players complained about Hello Millions' unfair business practices. I found it difficult to find information about the company; their responsible gambling practices can improve, and the terms of use correspond well with people’s complaints.

Hello Millions Rating Overview

1. Coin Rewards and Promotions Rating: 3.0
2. Redeeming Coins Rating: 4.5
3. Purchasing Coins Rating: 3.0
4. Registration and Verification (KYC) Rating: 4.5
5. Social Games and Software Rating: 4.5
6. Responsible Gambling Rating: 3.5
7. Trust and Reputation Rating: 3.5
8. Fairness and User Rights Rating: 3.0
9. Usability Rating: 3.5
10. Mobile Rating: 4.0
11. Customer Care Rating: 3.5

Why You Should Read and Trust Our Hello Millions Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this Hello Millions review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

Personal Thoughts About Hello Millions

“I’d like more transparency from the company behind Hello Millions. Regardless of what product or service I buy, I want reassurance that someone can be held accountable if something’s wrong. Overall, it’s not a bad site. Still, there are enough issues in different critical areas for me to say that there are several better options for sweepstakes players, especially since there are no unique selling points besides the low redemption limits. Additionally, the lack of promotions and incentive to stick around, coupled with the fact that this company operates several sites that are exactly the same, bothers me. Instead of creating a flywheel to cycle players through, they should focus on one brand, or at least create vastly different experiences.”

Patrik Lidin, Sweepstakes Casino Expert

High-Level Overview of Hello Millions

Hello Millions State Availability and Differences Between States

Hello Millions is available in all US states except Alabama, Delaware, Georgia, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, and Washington. All states where the casino is available offer users the same promotions and bonuses. The minimum legal age to play is 18 years.

1. Coin Rewards and Promotions Rating: 3.0

• ✅ Generous registration reward and welcome purchase offer.
• ✅ Free GCs and SCs daily.
• ✅ Several social media promotions.
• ❌ Few on-site promotions.
• ❌ No loyalty program.

“Hello Millions has good registration rewards but falls short regarding overall promotional offering. At the time of reviewing, only 2 and 4 promotions were available, including the daily rewards, which are capped at 1,500 Gold Coins and 0.20 Sweepstakes Coins. One good thing is that there’s no referral cap, so you can invite and earn as many friends as you want and earn free coins based on their activity. Overall, the weak selection of promotions and lack of a loyalty program forces me to give this brand a 3.0 rating for promotions.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins Hello Millions Sweepstakes Casino

Hello Millions Welcome Rewards

• Registration Reward: Free 15,000 Gold Coins + 2.5 SCs.
• Welcome Promo Offer: (150% Extra) 50,000 GC + 25 SC + Access to Live Chat + Exclusive Gold Coins Games for $9.99 instead of $24.99.

Hello Millions Login Rewards

You can claim this reward every 24 hours by logging in to your account and receiving GCs and SCs.

• 1st day is 1,500 GC and 0.20 SC.
• 2nd day is 2,000 GC and 0.25 SC.
• Then 1,500 GC and 0.20 SC for each daily login.

Competitions and Promotions

• Daily Prize Drops & Weekly Tournaments with Spins & Wins: Spin your way to the top of the leaderboard and win a share of 604,500,000 GC + Free 302,250 SC prize pool.
• Jackpot Play: You can hit the Minor, Major, Mega, and Grand Jackpot prizes in ten selected online slots.
• Growing Gold Coins & Sweepstakes Coins Jackpot: You can win GC by spinning on any game or win SC by opting in with SC on any spin.

Social Media Offers

Hello Millions is dedicated to keeping in touch with its players and has several ongoing social media competitions.

• Super Sunday: they ask players to share what makes their Sundays super and pick winners based on answers.
• Wednesday Wisdom: they ask players to share their mood boosters and good-luck strategies and pick winners based on answers.
• What’s your Slots Superpower: players need to share what strategy makes them win playing slots to win a GC + SC package. Winners are picked based on answers.
• Guess the Game: players must guess a game just from emojis to win a GC + SC package. Correct answers are rewarded GC and SC.

Hello Millions Sweepstakes Casino Mail-in Request

You can send a mail-in request (handwritten card via post) and earn four Sweepstakes Coins.

Step-By-Step Guide for Hello Millions Write-in Rewards: Postcard and Envelope

Important information to know before you start putting your request together:

You must be verified to send a mail-in request card. You can make one request per envelope, which, upon successful processing, gives you four sweepstakes coins.

Your handwriting must be legible. The address you use must correspond to the verified address in your Hello Millions account.

Use a standard unfolded postcard (4” x 6”) that you will put in a stamped #10 envelope. Write in CAPS and ensure your handwriting is legible. Use a pen with blue ink.

On the back of the envelope, from the upper left-hand corner, write the following:

1. Return address (matching your verified address);
2. “WWW.HELLOMILLIONS.COM”;
3. “Sweepstakes Coins”;
4. Sweepstakes coins request code.

Flip the envelope and write the receiver’s address on the front:

• HELLO MILLIONS - SWEEPSTAKES  
• B-TWO OPERATIONS LIMITED  
• PO BOX 9507  
• MANCHESTER  
• NH  
• 03108

Next, grab the unfolded postcard:

1. 13-digit Sweepstakes Coins Request Code (top-left);
2. Your name in CAPS;
3. “WWW.HELLOMILLIONS.COM”;
4. Return address (matching your verified address);
5. Your email address in CAPS;
6. And the following statement:

“I WOULD LIKE TO REQUEST FREE SWEEPSTAKES COINS OFFERED BY B-TWO OPERATIONS LIMITED IN ORDER TO ENTER THE PROMOTIONAL SWEEPSTAKES OFFERED ON HELLOMILLIONS.COM. I AGREE TO BE BOUND BY THE GENERAL TERMS OF SERVICE AND SWEEPSTAKES RULES.”

Hello Millions, Mail-In Request Instructions

Here are the steps to obtain the mail-in request code:

1. Sign into your account;
2. Scroll to the bottom of the page;
3. Click “Sweepstakes Rules";
4. Find rule 3.2.9 and go to item #3 c;
5. Tap “Here" on “Click request Sweepstakes Coins Request Code link (HERE);"
6. Complete the Captcha photo puzzle;
7. Get the 13-digit number and write it in your mail-in request.

Hello Millions Loyalty and VIP Program

Hello Millions doesn’t have a Loyalty or VIP program.

Hello Millions Promo Code

As of September 11, 2024, no promo code is required to access any Hello Millions promotions.

Refer-a-friend Program

If you invite your friends using your unique link to play at Hello Millions, you can receive up to 130,000 Gold Coins and 65 Sweepstakes Coins, depending on their Gold Coins Package purchases. There’s no limit to how many friends players can invite, which is great because most sweepstakes casinos have a cap on referrals. Both the referrer and referee need to be KYC verified.

2. Hello Millions Redeeming Coins Rating: 4.5

• ✅ Low SC redemption limit.
• ✅ Straightforward redemption process.
• ❌ Only two redemption methods.

“I'm Giving Hello Millions a high 4.5 rating for redemptions because of the low limits, from 10 SCs for gift cards to 50 for cash prizes. The processing times are good. I found that they manage to process requests within 2-3 days most of the time, although I’ve had cases of 5-6 business days. Because they don’t have more than two redemption options, I can’t award a perfect 5.0.”

Patrik Lidin, Sweepstakes Casino Expert

Hello Millions Redemption Process: Step-by-Step

1. Collect at least 10 Sweepstakes Coins for Gift Card Rewards and 50 Sweepstakes Coins for Cash Prize Rewards;
2. Go to the gaming lobby and click on ‘Redeem’;
3. Verify your account;
4. Choose between ‘Redeem Gift Cards’ or ‘Redeem Cash Prize’;
5. Select the amount you wish to redeem, and choose from the redemption options;
6. Wait for your request to be processed.

All pending and previous redemptions can be viewed from inside your player account.

How to Redeem A Large Amount ($200,000+) at Hello Millions

If you win over $200,000, the redeeming process differs from the standard redemption process. Instead of paying you out through their company bank account, they transfer the funds to the National Sweep Company (NCS), which then facilitates the transfer of funds to you.

The NCS will ask you to fill out an affidavit and I-9 and W-9 forms(1). Once everything is cleared, NCS will provide you with tracking numbers, and you’ll receive a check by post. This process can take between 4 and 6 weeks.

3. Purchasing Coins Rating: 3.0

• ✅ Daily discounted coin packages.
• ✅ Add-Ons, like 24/7 Live Chat Customer Support.
• ✅ Low prices starting from $1.99.
• ❌ Limited banking options.

“Considering that some sweepstakes casinos have coin packages above $1,000 and Hello Millions' most expensive package is $99.99, I’d say this brand is less suitable for high rollers. Other brands like High 5 Casino offer better value if you have more money to spend. All in all, the purchasing options are bland. The 24/7 live chat access is a nice touch, but it’s not enough to bring the score higher than 3.0.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Game (Gold) Coin package at Hello Millions

There are seven Gold Coin Packages available, ranging from $1.99 to $99.99:

1. 4,000 Gold Coins for $1.99 (24/7 Live Chat Access, Exclusive GC Games)
2. 10,000 Gold Coins for $4.99 (24/7 Live Chat Access, Exclusive GC Games, Free 5.00 SC)
3. 40,000 Gold Coins for $19.99 (24/7 Live Chat Access, Exclusive GC Games, Free 20.00 SC)
4. 50,000 Gold Coins for $9.99 (24/7 Live Chat Access, Exclusive GC Games, Free 25.00 SC)
5. 100,000 Gold Coins for $49.99 (24/7 Live Chat Access, Exclusive GC Games, Free 51.00 SC)
6. 200,000 Gold Coins for $74.99 (24/7 Live Chat Access, Exclusive GC Games, Free 100.00 SC)
7. 200,000 Gold Coins for $99.99 (24/7 Live Chat Access, Exclusive GC Games, Free 102.00 SC)

Coin Purchasing Overview and Methods

4. Registration and Verification (KYC) Rating: 4.5

• ✅ Easy and quick registration.
• ✅ KYC is required for redemptions.
• ❌ Only one option for SSO.

“Nothing to complain about regarding registration; there’s the standard reg form and SSO options. Only thing is that they could offer additional SSO options besides Google.”

Patrik Lidin, Sweepstakes Casino Expert

Registration is easy:

• Email address.
• Full name.
• Secret password.
• Date of birth.

There is also the option to sign on using SSO with Google (Gmail).

KYC (Know Your Customer) Process at Hello Millions

Users must provide more information about themselves to redeem sweepstakes coins at Hello Millions. You’ll first have to enter your registered residential address, and then customer support will notify you about providing KYC documents(2):

• A photo of the front of your ID, clearly showing all four corners of the ID and your date of birth;
• A photo of the back of your photo ID, clearly showing all four corners of the ID and your date of birth;
• OR a copy of your current passport;
• Please send a copy of proof of address (e.g., a recent utility bill, bank statement, or other official documentation showing your full name, address, and the date it was sent) as a downloadable .pdf file.

5. Social Games and Software Rating: 4.5

• ✅ Games from 18 software providers.
• ✅ 850+ games
• ✅ Live dealer games.

“The game offering is their strongest area. With 850+ games, it’s not the largest offering, but it’s enough to keep you entertained for weeks. Surprisingly, there are even four live casino games: Gravity Roulette, Auto Roulette, Live Roulette, and Gravity Blackjack from up-and-coming software provider Beter Live. This is getting a 4.5 from me!”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

Software Providers

6. Hello Millions Responsible Gambling Rating: 3.5

• ✅ Several RG options.
• ✅ Dedicated “Responsible Play” section.
• ❌ RG measures can only be requested via contacting customer support.

You can request several limits(3), including self-exclusion, by contacting customer support:

• Gold Coin Limits: request a daily limit on Gold Coin spending.
• Take a Break: timeout for 7, 14, or 30 days from gaming without closing your account.
• Self-Exclusion: self-exclude for at least six months, which can be extended.

“Hello Millions tick most boxes for responsible gambling tools, but requesting changes through customer support is a big minus. These tools and limits should be available directly from the account.”

Patrik Lidin, Sweepstakes Casino Expert

7. Trust and Reputation Rating: 3.0

• ✅ OK responsible gambling practices.
• ✅ Adequate platform security.
• ✅ Adequate KYC procedures.
• ❌ Not part of the SPGA.
• ❌ Company website doesn’t include many details.
• ❌ Short track record.

“B-Two Operations Limited is not very transparent about ownership, and they operate two other sweepstakes casinos: McLuck and Scratchful. Ideally, I’d like to see more transparency, and it feels like this is an operator that does the bare minimum to comply with industry standards. More reliable sweeps brands are available, and I can only give Hellos Millions a 3.0 rating for trust and reputation.”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

*Industry Rating: An aggregated average rating based on the opinion of industry peers.

Hello Millions Feedback From Users On Reddit

Comment
byu/KDen8989 from discussion
inonlinegambling

Comment
by from discussion
inChumbaCasino

The owners of Hello Millions are the same as Scratchful and these two brands have the same processes and requirements.

Comment
by from discussion
inChumbaCasino

Social Media and Followers

*Followers: This information was checked and updated on September 21, 2024.

8. Usability Rating: 3.5

• ✅ User-friendly design.
• ✅ Android app available (APK).
• ✅ Memorable branding.
• ❌ No iOS app.
• ❌ Generally slow app performance.
• ❌ KYC flow can be improved.

There’s an energetic theme, intuitive navigation, an exhaustive filtering system, and a game search function. The site is easy to use, and players can add their most-liked games to the ‘Favorite Games’ section for easy selection. Drawbacks relate to poor app performance and the lack of an iOS app since most players use iOS devices.

“As a fan of comics, I like the Hello Millions pulpy design. It’s a simple and intuitive platform that’s easy to get accustomed to. What holds them back is the lack of native apps, sluggish performance and the crappy KYC flow, which puts them at a 3.5 rating.”

Patrik Lidin, Sweepstakes Casino Expert

9. Fairness and User Rights Rating: 3.0

Everyone should be aware of the following provisions from Hello Millions Terms and Conditions as they favor the company and can be considered unfair from the perspective of yourself (the user).

“Upon termination or suspension of your account, or the Services, all Virtual Currency will be revoked, and no refund will be granted.”

Hello Millions Terms and Conditions

It’s unfair that they withhold sweepstakes coins (monetary value) in all circumstances involving account closure, especially since they reserve the right to close your account at their sole discretion.

“We reserve the right to refuse or close a Customer Account at our sole discretion.”

Hello Millions Terms and Conditions

This allows B-Two Operations Limited to unilaterally close your account without justification.

“THESE TERMS OF SERVICES CONTAIN AN OBLIGATORY ARBITRATION PROVISION WHICH REQUIRES THAT ANY DISPUTES BETWEEN YOURSELF AND US MUST BE RESOLVED BY MEANS OF A FINAL AND CONCLUSIVE ARBITRATION ON AN INDIVIDUAL BASIS AND NOT A CLASS-WIDE OR CONSOLIDATED BASIS.”

Hello Millions Terms and Conditions

The mandatory arbitration clause and prohibition for class actions are unfair since seeking legal recourse is more difficult.

10. Mobile Rating: 4.0

• ✅ Android app.
• ✅ Platform fully adapted to mobile screens.
• ❌ No app for iOS users.

“Given that many US sweepstakes players are iOS users, they should develop an iOS app. This would give them a higher rating. However, 4.0 is better than average, and they receive it because they have an Android app and the platform is fully accessible on mobile browsers.”

Patrik Lidin, Sweepstakes Casino Expert

11. Customer Care Rating: 3.5

• ✅ Live Chat option with purchases.
• ✅ Extensive FAQ section.
• ✅ Fast email response time at 1h30min during my testing.
• ✅ Phone support is available for coin purchases.
• ❌ Live Chat is only available for paying customers.

All players have access to the help center, where they can find helpful information and options to submit support requests. 24/7 live chat support access becomes available with Gold Coin purchases.

“If 24/7 live chat support is available, it’d be nice if it were available to all players. After all, it’s a sweepstakes casino that centers around freeplay. At the same time, I understand the business decision, but it does knock the rating down to 3.5 instead of 4.0 which would be above average.”

Patrik Lidin, Sweepstakes Casino Expert

First Response Time (FRT) Test Results

During our review of Hello Millions, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

• Live Chat FRT: An agent instantly replies.
• Email Support FRT: 1 hour 30 minutes
• Website Support Request FRT: 1 hour
• Telephone: Depends on the line.

Summary and Finishing Thoughts

B-Two Operations must change critical areas for me to give them a higher rating. Beyond low redemption limits, nothing unique can easily motivate me to recommend this brand over any of our higher-ranked alternatives. There are plenty of games, they scored high in that department, 850 titles and live dealer options. But the promotions are plain, and too few, there’s no rewards program to motivate players to stick around which may be the reason why they have multiple clone sites (McLuck and Scratchful) that players can cycle through.

Hello Millions Company Overview

This Is How Our Review of Hello Millions Was Conducted

Please refer to the pages on our rating system and rating methodologies for a complete overview of how we conduct sweepstakes reviews.

Hello Millions Frequently Asked Questions

Resources & Sources

1. National Sweeps Company, accessed on September 19, 2024, <https://nationalsweepstakescompany.com/>
2. Brand identity verification page, accessed on September 13, 2024, <https://www.hellomillions.com/identity-verification>
3. Brand responsible gambling page, accessed on September 13, 2024, <https://www.hellomillions.com/responsible-play>
4. Trustpilot rating information, accessed on September 15, 2024, <https://www.trustpilot.com/review/hellomillions.com>
5. Brand company information, accessed on September 11, 2024, <https://www.hellomillions.com/about>
6. B-2 Operations Limited information, accessed on September 11, 2024, <https://www.btwoopslimited.com/>
7. Android app download from Google Play Store, accessed on September 20, 2024, <https://play.google.com/store/apps/details?id=com.hellomillions&hl=en>

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