High 5 Casino Review

High 5 Casino Overall Performance: 4.5

High 5 Casino has over 1,300 games, including several live casino titles, table games, and over one thousand online slots from renowned software providers. They have possibly the best offering out of all US sweepstakes casinos, particularly in the live dealer games department. They have everything covered. You can play games with Game Coins (Gold Coins) and Sweepstakes Coins (SC) and redeem prizes once you’ve collected 50 SCs.

The company behind H5C, High 5 Games, was established in 1995 as a game studio for the nascent iGaming industry. Since then, besides running High 5 Casino, they’ve developed 551 casino games and have their proprietary gaming platform, which their sweepstakes casino runs on. In short, it’s a trustworthy and reliable option.

Some flaws: sweepstakes redemption processing is slower than average, and customer support response times can improve. These flaws are likely due to High 5 Casino’s size and popularity. Another flaw is that the app startup time is too long; it regularly takes 6-7 seconds to boot the app. These negative aspects don’t take away from the overall experience of using High 5 Casino.

High 5 Casino Rating Overview

1. Coin Rewards and Promotions Rating: 4.5
2. Redeeming Coins Rating: 3.5
3. Purchasing Coins Rating: 4.0
4. Registration and Verification (KYC) Rating: 5.0
5. Social Games and Software Rating: 5.0
6. Responsible Gambling Rating: 5.0
7. Trust and Reputation Rating: 5.0
8. Usability Rating: 4.5
9. Fairness and User Rights: 3.0
10. Mobile Rating: 5.0
11. Customer Care Rating: 3.5

Why You Should Read and Trust Our High 5 Casino Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this High 5 Casino review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

Personal Thoughts About High 5 Casino

“Particularly with sweepstakes casinos, I’m picky about the ratings because I think it’s our responsibility to be super critical of these operators since the industry is not tightly regulated. High 5 Casino gets a 4.5 rating because the company has a good reputation and a long track record. Public opinion generally aligns with my findings, so I feel confident I can put them as the #1 sweepstakes operator in the US. The negative aspects I highlighted in the intro are likely due to growing pains; while you have to wait a bit longer for redemption or a support request, the team at High 5 Casino always comes through and clears any redemptions and issues.”

Patrik Lidin, Sweepstakes Casino Expert

High-Level Overview of High 5 Casino

High 5 Casino State-by-State Availability

High 5 Casino is available in most US states except Washington, Nevada, Kentucky, Michigan, and Idaho. As of July 2024, players must be 21 years of age to register and play at High 5 Casino.

1. Coin Rewards and Promotions Rating: 4.5

• ✅ Solid coin rewards package upon signup.
• ✅ Daily promotions making it easy to receive free coins.
• ✅ Discounted (time-limited) purchase price for coins.
• ❌ Quick burn-through on initial free coins.

“The High 5 Casino no-deposit registration bonus is 250 Game Coins + 5 Sweeps Coins + 600 Diamonds, sufficient to get you started. Compared to other sites, there are not many promotions available, but the 4-Hour Bonus means you can redeem six rewards per day, which is a good compromise. At first, the lack of a traditional loyalty program threw me off. Instead, this brand uses another virtual currency, “Diamonds,” which can be earned through games, rewards, and purchases. With Diamonds, you unlock perks such as Boosts and Rapid Rewards that enhance your gameplay and provide better chances of winning. Again, these unique features compensate for the lack of a loyalty program and a busy promotional schedule, ultimately motivating me to reward H5C with a 4.5 rating for rewards and promotions.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins High 5 Sweepstakes Casino

High 5 Casino Welcome Rewards

When registering, High 5 rewards its new players with 250 Game Coins + 5 Sweeps Coins + 600 Diamonds welcome bonus reward.

High 5 Casino Daily Rewards

With each daily login, you get a different number of Game Coins + 1 Sweeps Coin. You can also spin a wheel to win free High 5 Casino Coins and Diamonds.

Competitions and Promotions

High 5 Casino runs competitions regularly but has few promotions, namely:

• Daily Harvest: Receive daily sweeps coins.
• 4-Hour Bonus: You can redeem Game Coins and Diamonds every four hours.

The lack of available promotions is made up by the fact that you can earn SC for free daily along with the 4-Hour Bonus, which you can redeem six times daily.

Social Media Offers

High 5 Casino has successful social media accounts with more than 1,025,000 followers. It’s worth following their accounts because they regularly post about rewards and promotions, such as:

• Thursday Trivia: Guess the game on Instagram and Facebook, and if you answer correctly, be one of the first 50 participants to win 1 Million Classic Coins.
• High 5 Casino Bingo Time: Fill a line on your Bingo card and shout BINGO in the comments on Facebook and Instagram.
• Share Saturday: Win 3 Million Classic Coins by sharing a screenshot of your win on Facebook.
• Flash Sale: Coins can be purchased on sale through Instagram.

High 5 Sweepstakes Casino Mail-in Request

High 5 Casino offers ‘Sending a Request Card by Post’(1) as an alternative entry form for Sweeps Coins. These envelopes are processed manually by High 5 Casino so that the request can take up to several weeks. Once sorted, they’ll confirm that your free coins were credited to your High 5 Casino account.

Step-By-Step Guide for High 5 Casino Write-in Rewards: Postcard and Envelope

Important things to know before you start writing your postcard:

• The mail-in request code is only valid for 60 days from generation date.
• A postal request card can only be used once by the player whose High 5 Casino account was used to generate the code.
• For each envelope, a player gets 3 SCs.
• If the handwriting is not legible, the request will be voided.

Use a standard unfolded postcard (4” x 6”). Write in CAPS and ensure your handwriting is legible. Use a pen with blue ink.

On the front of the postcard, write the following:

"I WISH TO RECEIVE SWEEPS COINS TO PARTICIPATE IN SWEEPS PLAY ON HIGH 5 CASINO."

High 5 Casino, Mail-In Request Instructions

On the back of the postcard, in the top left:

1. Full name as shown on the H5C Player Account
2. The email address registered to the H5C Player Account
3. The unique Mail-In Request Code generated to the H5C Player Account while logged on to H5C in the following format: XXXXX-XXXXX-XXXXXXXXX.
4. The return/residential address on the Government ID, associated with the H5C Player Account.

On the top right of the back of the card:

• The date on which the letter was prepared.

Place the sweepstakes coins request card in an individually stamped #10 envelope with the following handwritten address, using blue ink, in CAPS:

• HIGH 5 ENTERTAINMENT, LLC
• H5C SWEEPS COIN REQUEST
• PO BOX #695
• MANWAH, NJ 07430

Also, write your return address on the envelope at the top left corner.

On the mid-center (not top) of the envelop, write the Mail-In Request Code generated in your H5C player account, in the following format:

• XXXXX-XXXXX-XXXXXXXXX

Here are the steps to obtain the mail-in request code:

1. Log into your High 5 Casino Player Account.
2. Select the sidebar and scroll down to “My Account”.
3. Under the “My Account” tab, select “Get Mail-In Code” to generate the code.

High 5 Casino Loyalty and VIP Program

Currently, High 5 Casino doesn’t feature a traditional loyalty program. However, they have a third virtual currency called “Diamonds,” which you can earn through rewards and gameplay. These Diamonds can be used to unlock perks and boosts that can help you earn more Game Coins and Sweepstakes Coins.

High 5 Casino Promo Code

As of September 18, 2024, no promo code is required for any rewards on the High 5 Casino site and app.

Refer-a-friend Program

You can get referral bonus rewards when your friends join High 5 Casino. Per the promotion period, the maximum number of friends to refer to is 25. If they sign up and purchase within 30 days, you’ll receive 200 Game Coins, 5 SCs and 200 Diamonds.

2. High 5 Casino Redeeming Coins Rating: 3.5

• ✅ Straightforward process.
• ✅ Quick redemption processing time.
• ❌ High minimum SC redeeming limit.
• ❌ Redemption requests are only processed on business days.

When collecting enough Sweeps Coins, players can start the redemption process. There are two prizes to choose from:

• Gift Card Prize: redeemed through Prizeout.
• Cash Prize: redeemed through Online Banking or Skrill.

“Redeeming coins is easy at High 5 Casino but you have to gather at minimum 50 SCs for gift prizes and 100 SCs for cash redemptions. It can be a bit of a grind, and the high redemption limits are a drawback of High 5 Casino, as plenty of sweepstakes sites allow you to redeem for as low as 10 SCs. This resulted in a lower 3.5 rating in the redemption category.”

Patrik Lidin, Sweepstakes Casino Expert

High 5 Casino Redemption Process: Step-by-Step

1. Click the Menu to access your profile.
2. Find the ‘Redeem’ button.
3. Verify your account if prompted.
4. Choose what you want to redeem (minimum 100 SC for cash and 50 SC for Gift Cards).

Online Banking Redemption

• Minimum of 100 SC.
• You will be presented with 12 tiles (listing the most popular banks). A search bar will allow you to locate your bank amongst 8,000+ available options.
• 48-72 business hour approval timeframe.
• Once approved, the bank may take 5-10 business days to process to the account chosen during the redemption.
• Maximum of 3 daily cash redemption requests.

Skrill

• You must first process a purchase through Skrill.
• Minimum of 100 SC.
• 48-72 business hour approval timeframe.
• Once approved, it is instantly credited to your Skrill account.
• Maximum of 3 daily cash redemption requests.

Prizeout

• Minimum of 50 SC.
• 48-72 business hour approval timeframe.
• Once approved, it is instantly credited to your Prizeout account.

How to Redeem A Large Amount ($200,000+) at High 5 Casino

If you win over $200,000, the redeeming process differs from the standard redemption process. Instead of paying you out through their company bank account, they transfer the funds to the National Sweep Company (NCS), which then facilitates the transfer of funds to you.

The NCS will ask you to fill out an affidavit and I-9 and W-9 forms(2). Once everything is cleared, NCS will provide you with tracking numbers, and you’ll receive a check by post. This process can take between 4 and 6 weeks.

3. Purchasing Coins Rating: 4.0

• ✅ Low minimum purchase.
• ✅ Suitable for all wallet sizes.
• ✅ Instant coin transfer.
• ❌ No Apple Pay.
• ❌ No Google Pay.

“This is barely a 4.0 because High 5 Casino should offer more payment options, particularly mobile payments like Apple and Google Pay. Other than that, there are 15 different packages available that are diverse enough that any player should find packages affordable. Most packages has a SC bonus that allows you to gain a chunk of SCs ontop of the Game Coins and Diamonds.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Gold Coin package at High 5 Casino

The amount of Gold Coins you get ranges depending on the package you pick. The prices range from $2 to $1,000. There are 15 gold coin packages, and the number of Game Coins varies between 10 and 5,000.

You should know that H5C reserves the right to store your payment information for future purchases. This is standard practice, but you may be uncomfortable with it and should be aware of it since your payment data may be kept on file.

Additionally, purchases are final, and refunds are only issued in exceptional circumstances.

Coin Purchasing Overview and Methods

4. Registration and Verification (KYC) Rating: 5.0

• ✅ Fast registration.
• ✅ SMS verification to access the account.
• ✅ KYC triggered on redemptions.
• ❌ Could add more single sign-on options.

Even with the SMS verification, it takes less than a minute to register at High 5 Casino:

1. You must provide your email address, full legal name, country and state of residence, and date of birth.
2. They send you a verification email within minutes, and you can complete registration by clicking on ‘Verify’.
3. You’ll also be prompted to submit your phone numbers for SMS verification.
4. Once verified, you can collect your registration rewards and start playing.

“SMS verification on registration is a nice touch as it improves security, and that extra step takes less than 20-30 seconds to complete. Overall, it’s easy to get started, and you can expect a traditional KYC process when redeeming sweepstakes coins. No complaints here.”

Patrik Lidin, Sweepstakes Casino Expert

KYC (Know Your Customer) Process at High 5 Casino

KYC is only triggered when you want to redeem your sweepstakes coins (minimum 50 SC). The following documents are required:

• A photo of the front of your ID, clearly showing all four corners of the ID and your date of birth;
• A photo of the back of your photo ID, clearly showing all four corners of the ID and your date of birth;
• OR a copy of your current passport;
• A copy of proof of address (e.g. a recent utility bill, bank statement, or other official documentation showing your full name, address, and the date it was sent). It must be sent as a downloadable .pdf file.

5. Social Games and Software Rating: 5.0

• ✅ Live dealer games available.
• ✅ 1,300+ games.
• ✅ Leading software providers.
• ✅ Many jackpot games with a progressive prize pool.

The selection of 1,300+ games at High 5 is one of the most extensive sweepstakes lobbies with Slot Machines, Jackpots, Live Dealer games, and more. Software-wise, this casino brings you names such as Pragmatic Play, Playson, Booming Games, and Hacksaw. High 5 Games is the brand’s gaming software provider, with titles such as 88 Drums, Buffalo Canyon Jackpot, and Bankrush Bonanza.

“Without much consideration, I must declare that High 5 Casino offers the best games out of all sweepstakes casinos. It’s just not the quantity, but the quality is awesome. There’s a bunch of fun games. If you’re like me and enjoy fishing games, there are plenty of these to have fun with. H5C also offers the best live dealer experience from all the sites I’ve played at. Solid 5.0!”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

Software Providers

6. High 5 Casino Responsible Gambling Rating: 5.0

• ✅ Set a purchase limit from your profile.
• ✅ Take a break by activating the time out option.
• ✅ Do a reality check from your profile.
• ✅ Self-exclusion through email request.
• ✅ Responsible gambling hub available.

Even when you are playing for free, responsible gambling practices are essential. High 5 Casino allows you to take critical choices when it comes to managing your gaming activities:

• Purchase Limit
• Reality Check
• Time Out Period
• Self Exclusion

“Seeing a sweepstakes casino emphasizing responsible gambling is encouraging because many operators fail to prioritize this area. With tools accessible in your profile, setting things up is super easy. I’d like to see a pop-up or welcome email where they inform the player about these tools and encourage them to set them up. But that doesn’t take away from a 5.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

7. Trust and Reputation Rating: 5.0

• ✅ Part of SPGA.
• ✅ Won several rewards.
• ✅ Reputable company with a long history behind the brand.
• ✅ SMS verification.
• ✅ Adequate KYC checks.
• ✅ Solid responsible gambling procedures and policies.

High 5 Casino is operated by High 5 Entertainment(2), a company affiliated with High 5 Games. High 5 Games was founded in 1995 and was originally a gaming studio in the early days of the iGaming industry. High 5 Casino has received multiple awards and is one of the few sweepstake operators producing games. It also has a proprietary gaming platform.

The parent company also hold iGaming licenses from the New Jersey Division of Gaming Enforcement(6), the Gibraltar Regulatory Authority, the Malta Gaming Authority, and the Danish Gambling Authority.

“No other sweepstakes company are as transparent, and no one can match High 5 Casino’s track record. Easy 5.0 rating for trust and reputation.”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

High 5 Casino Feedback From Users On Reddit

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Social Media and Followers

High 5 Casino at Award Shows

High 5 Casino has won back-to-back Social Gaming Operator of the Year awards at the EGR North America Awards Show(4).

8. Usability Rating: 4.5

• ✅ Consistent UI and UX across platforms.
• ✅ Intuitive and easy to navigate.
• ✅ Native mobile app for iOS and Android.
• ❌ Slow app performance at times.

“Both the desktop and mobile versions of High 5 Casino are well made. I have two complaints; one is that both the mobile web and the app have a slow loading time, particularly at first load. Secondly, I really wish they’d create a proper promotional section. Like, it should be spelt out “Promotions” to make it easier to find rewards and promotional information. But overall, it’s a solid platform with a great user experience which receives a 4.5 rating.”

Patrik Lidin, Sweepstakes Casino Expert

9. Fairness and User Rights Rating: 3.0

Everyone should be aware of the following provisions from High 5 Casino Terms and Conditions(5) as they favor the company and can be considered unfair from the perspective of yourself (the user).

“H5C reserves the right, in its sole discretion, to revise or modify these Terms of Use at any time. Users are responsible for reviewing H5C's Terms of Use periodically. Your continued accessing H5C or any informational or interactive media services by or through H5C after a change or modification of the Terms of Use will constitute your acceptance of the revised Terms of Use.”

High 5 Casino, Terms and Conditions

This clause allows H5C to unilaterally change the terms at any time without your consent.

“YOU WAIVE THE RIGHT TO RESOLVE DISPUTES IN COURT OR BEFORE A JURY.”

High 5 Casino, Terms and Conditions

The mandatory arbitration clause is one of the most concerning and potentially unfair aspects of High 5 Casino's terms and conditions. This clause requires users to resolve disputes through binding arbitration instead of going to court or having a jury trial. This restriction can be seen as unfair because it limits users' access to the judicial system and their legal rights.

Mandatory arbitration is often criticized for favoring companies over consumers. These proceedings are usually more private, less transparent, and offer fewer options for appealing decisions. In essence, this clause takes away users' right to have their disputes heard in a public courtroom with the full protection of the legal system.

“Upon termination or suspension of your H5C Player Account, all Virtual Currency remaining in your account may be forfeited at H5C’s sole discretion.”

High 5 Casino, Terms and Conditions

Since H5C reserves the right to terminate your account at its sole discretion, the forfeiture of virtual currencies is undoubtedly an unfair provision in cases where no breach of T&C has occurred.

“While there are unfair provisions and clauses in H5C’s terms and conditions, they’re not worse than their competitors. This is no excuse for potentially treating users unfairly and results in a 3.0 rating in fairness concerning terms of use. For reference, the highest rating I’ve awarded in this category is 3.5.”

Patrik Lidin, Sweepstakes Casino Expert

10. Mobile Rating: 5.0

• ✅ Native app.
• ✅ Fully adapted for mobile web.
• ✅ Full suite of games available from mobile devices.
• ❌ Slow loading at times.

You can download the H5C app for iOS and Android. It’s a well-designed application that enhances the sweepstakes casino gaming experience on mobile devices..

“The mobile website quite prominently recommends that you download the app; I agree with this: if you’re playing from your phone, you should download the app as the gaming experience is superior. Hands down, the best sweepstakes app on the market.”

Patrik Lidin, Sweepstakes Casino Expert

11. Customer Care Rating: 3.5

• ✅ Extensive FAQ section.
• ✅ Discord community.
• ✅ Helpful support agents who give extensive, detailed answers.
• ❌ Could improve UI around support on their platform.
• ❌ Only chatbots in live chat.

At High 5 Casino, there are four different Customer Support options. Players needing assistance can browse through the extensive FAQ section, send a request or direct email, or use the chatbot feature.

First Response Time (FRT) Test Results

During our review of High 5, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

• Live Chat FRT: N/A (Chat Bot).
• Email Support: 14 hours.
• Submit a request: 14 hours.
• Telephone: no phone support is available as of September 3, 2024.

“Lack of staffed live chat support takes away from the overall rating since they’re getting a 3.5 here instead of 4.0. Chatbots aren’t doing it for me; at best, it’s a speedier option than FAQs. I typically only contact support like that if I have a genuine, tricky issue requiring escalation beyond automated answers. Other than that, the customer support service at H5C is adequate.”

Patrik Lidin, Sweepstakes Casino Expert

Summary and Finishing Thoughts

I’ve done my best to highlight the negative aspects of High 5 Casino since that’s my role as a tester and reviewer. If you have made it this far, you know there are a couple of shortcomings relating to redemption limits, unfair T&Cs, and so-so customer support. But overall, I don’t think this takes away from the fact that this is the best sweepstakes site for American players. Competitors face similar criticism and are often much worse in these weaker points I’ve highlighted for H5C.

High 5 Casino Company Overview

This Is How Our Review of High 5 Casino Was Conducted

Please refer to the pages on our rating system and rating methodologies for a complete overview of how we conduct sweepstakes reviews.

High 5 Casino Frequently Asked Questions

Resources & Sources

1. High 5 Casino, Mail-in Request Card Information & Processes, accessed on September 4, 2024, <https://high5casino.com/sweepstakes-rules>
2. High 5 Games Company Information, accessed on September 1, 2024, <https://high5games.com/about/>
3. Trustpilot Rating, accessed on September 2, 2024, <https://www.trustpilot.com/review/high5casino.com>
4. EGR North America Rewards Information, accessed on September 11, 2024, <https://awards.egr.global/egrnorthamericaawards/en/page/2024-winners>
5. Terms and Conditions, accessed on September 5, 2024, <https://fun.high5casino.com/Social/?originId=2&accountTypeId=1>
6. NJDGE License Vendor Id 0054739, accessed on September 18, 2024, <https://www.nj.gov/oag/ge/docs/Reports/active_vendor.pdf>

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