McLuck Casino Review

McLuck Casino Overall Performance: 4.0

McLuck Casino was created by B-Two Operations Limited(1), which is responsible for Hello Millions and Scratchful casinos, which I also reviewed. Going into this brand, I was expecting a similar experience as the other two B-Two brands, but McLuck certainly stands out with more features, accessibility, and gaming options. In comparison, Hello Millions got a mediocre 3.5, while McLuck reached a 4.0. It’s not far behind brands like WOW Vegas, which is much more popular than McLuck.

The game lobby has over 900 games available from leading providers, 21 in total, including Pragmatic Play, NetEnt, Booming Games, and Relax Gaming. These are mainly online slots featuring classic reels, Hold and Win, Megaways, Cascading Reels, and Jackpot games.

Speaking of jackpots, there’s a dedicated jackpot pool where you can win up to 200 million gold coins on any spin in selected slots games:

• GC GRAND: 200,000,000 Gold Coins
• GC Major: 2,000,000 Gold Coins
• GC Minor: 200,000 Gold Coins
• GC Mini: 10,000 Gold Coins

You’ll find traditional Blackjack, Roulette, and Baccarat in the live casino section powered by ICONIC21.

Everything is accessible from a laptop, desktop or mobile, including iOS and Android apps.

Another positive aspect is the low redemption limits mentioned in the intro; only 10 SCs are needed for gift cards and 75 SCs for cash prizes.

Negative aspects include the limited number of promotions and non-entertainment-related areas like limited payment and redemption options, a lack of responsible gambling and player protection, little information about who’s behind the brand, and findings of unfair terms and conditions.

McLuck Casino Rating Overview

1. Coin Rewards and Promotions Rating: 4.0
2. Redeeming Coins Rating: 4.0
3. Purchasing Coins Rating: 4.0
4. Registration and Verification (KYC) Rating: 4.0
5. Social Games and Software Rating: 4.5
6. Responsible Gambling Rating: 3.0
7. Trust and Reputation Rating: 3.5
8. Fairness and User Rights Rating: 3.0
9. Usability Rating: 4.0
10. Mobile Rating: 4.5
11. Customer Care Rating: 3.5

Why You Should Read and Trust Our McLuck Casino Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this McLuck Casino review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

Personal Thoughts About McLuck Casino

“I wouldn’t say that McLuck is a solid 4.0. JustGamblers rating is an aggregate mean based on 11 categories for sweepstakes casinos, and McLuck managed to notch just barely 4.0 and not 3.5 (total of 3.82). They can improve on transparency. If I invest time and money, I’d like to know where my money goes and who’s responsible. With McLuck, there’s not much information on the parent company and the owners. That lack of responsibility trickles down to a couple of key areas reflected in individual categories that pulled down the overall rating of McLuck and almost got them rated at 3.5.”

Patrik Lidin, Sweepstakes Casino Expert

High-Level Overview of McLuck Casino

McLuck Casino State Availability and Differences Between States

McLuck Casino is available in most US states except Alabama, Delaware, Georgia, Idaho, Kentucky, Nevada, Louisiana, Michigan, Montana, and Washington. Players must be 18 to register and play at McLuck Casino as of September 2024.

1. Coin Rewards and Promotions Rating: 4.0

• ✅ Solid sign-up reward with Free 7,500 Gold Coins + 5 Sweeps Coins.
• ✅ Extensive VIP and Loyalty program with added perks.
• ✅ McJackpot Club with prizes.
• ✅ Daily login rewards.

• ❌ Many perks are only available in the VIP and Loyalty program.
• ❌ Few on-site promotions available to all players.

“McLuck could receive a 4.5 rating for coin rewards and promotions if they added more regular promotions. Most of the promos on the page are advertisements related to the loyalty program and the Jackpot Club, and I’d like to see more one-off temporary promotions. Currently, promotions are tied to tiers in the loyalty program, some of which require players to make coin purchases. While the loyalty program is great, it’s not enough to earn them a higher rating than 4.0.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins McLuck Sweepstakes Casino

McLuck Casino Welcome Rewards

Upon registration, McLuck Casino rewards you with 7,500 Gold Coins + 5 Sweeps Coins so they can start playing immediately.

They also have the “MEGA 1ST OFFER” for $9.99 ($24.99) that gives you 50,000 Gold Coins, 25 free Sweepstakes Coins, along with access to live chat and exclusive game titles.

McLuck Casino Login Rewards

Daily logins can also earn you extra coins; one login per day awards 2,500 Gold Coins + 2 Sweepstakes Coins.

Competitions and Promotions

• Daily Prize Drops & Weekly Tournaments with Spins & Wins: Spin your way to the top of the leaderboard and win a share of the GC prize pool.
• McJackpot Play: You can hit the Mini, Minor, Major, and Grand Gold Coin Jackpot prizes on any spin.
• McLuck Loyalty Club Promotions: Climb the eight tiers to earn Weekly Coin Boost Deals and other loyalty rewards, including free coin promotions.

Social Media Offers

McLuck offers promotions and special offers if you follow them on social media platforms like Facebook, Instagram, and X. This is a good way to earn free coins.

McLuck Sweepstakes Casino Mail-in Request

McLuck offers an alternative method of entry (AMOE). First, the account verification procedures have to be finalized. Then, you can request free Sweepstakes Coins by sending a handwritten card to McLuck via post.

One envelope can only contain one Sweepstakes Coins request card, and players receive four Sweepstakes Coins for each request. Processing times usually take around three months.

Step-By-Step Guide for McLuck Casino Write-in Rewards: Postcard and Envelope

First, you need to acquire a sweepstakes request code from your McLuck account:

1. Sign into your Customer Account;
2. Click on the Sweepstakes Rules;
3. Click the request Sweepstakes Coins Request Code link;
4. Click on the “Request Code” button;
5. Follow the prompts that appear;
6. Copy or write down your unique request code.

You can make one request per envelope, which, upon successful processing, gives you four sweepstakes coins.

Your handwriting must be legible. Your address must correspond to the verified address in your Hello Millions account.

Next, use a standard unfolded postcard (4” x 6”) that you will put in a stamped #10 envelope. Write in CAPS and ensure your handwriting is legible. Use a pen with blue ink.

On the back of the envelope, from the upper left-hand corner, write the following:

1. Return address (matching your verified address);
2. “WWW.MCLUCK.COM”;
3. “Sweepstakes Coins”;
4. Sweepstakes coins request code.

Flip the envelope and write the receiver’s address on the front:

• MCLUCK - SWEEPSTAKES  
• B-TWO OPERATIONS LIMITED  
• PO BOX 9507  
• MANCHESTER  
• NH  
• 03108

Next, grab the unfolded postcard:

1. 13-digit Sweepstakes Coins Request Code (top-left);
2. Your name in CAPS;
3. “WWW.HELLOMILLIONS.COM”;
4. Return address (matching your verified address);
5. Your email address in CAPS;
6. And the following statement:

"I WOULD LIKE TO REQUEST FREE SWEEPSTAKES COINS OFFERED BY B-TWO OPERATIONS LIMITED IN ORDER TO ENTER THE PROMOTIONAL SWEEPSTAKES OFFERED ON MCLUCK.COM. I AGREE TO BE BOUND BY THE GENERAL TERMS OF SERVICE AND SWEEPSTAKES RULES.”

McLuck Casino Loyalty and VIP Program

The loyalty program is where the promotions are at in McLuck. Fortunately, everyone can join and receive:

• Welcome Rewards: Each time you reach a new loyalty tier, you get a new welcome reward.
• Weekly Coin Boost Deals: You can get up to 100% extra coins with your purchases, the amount of which depends on your VIP level.
• Exclusive Promotions: As a loyal user, you’ll receive a Golden Ticket inviting you to exclusive tournaments, promotions, and weekly competitions.
• VIP Club: Reaching higher tiers, you’ll become part of the invitation-only VIP Club. Being part of the VIP Club, you unlock several benefits:

• VIP Host: 24/7 personal service, personalized rewards, welcome package, and a monthly newsletter with exclusive offers.
• VIP Exclusive Promotions: Exclusive coin boost deals, promotions and offers, special surprises for special occasions, and access to Wall of Fame weekly tournaments.
• VIP Gifts and Events: Personalized gifts based on your preferences, invitations to VIP events, unique discounts and gift vouchers.

There are eight tiers in total where you can accept to receive the following coin boosts:

• Iron: No add-ons.
• Bronze: 25% weekly coin boost deal. Playing for 500,000 GC monthly is required.
• Silver: 30% weekly coin boost deal. Playing for 3,000,000 GC monthly is required.
• Gold: 35% weekly coin boost deal. Playing for 15,000,000 GC monthly is required.
• Platinum: Up to 100,000 GC welcome reward and a 40% weekly coin boost deal. Playing for 60,000,000 GC monthly is required.
• Ruby: Up to 500,000 GC welcome reward, 50% weekly coin boost deal, and VIP Club access. Playing for 500,000,000 GC yearly is required.
• Diamond: Up to 2,000,000 GC welcome reward, 75% weekly coin boost deal, and VIP Club access. Playing for 2,500,000,000 GC yearly is required.
• Black Diamond: Up to 5,000,000 GC welcome reward, 100% weekly coin boost deal, and VIP Club access. Playing for 12,500,000,000 GC yearly is required.

McLuck Casino Promo Code

As of October 16, 2024, no promo code is required to access any McLuck Casino promotions.

Refer-a-friend Program

The ‘Refer-a-Friend’ program(2) is available in all states where McLuck operates. After logging in, players can navigate to the refer-a-friend option in the menu and copy their referral link to share with friends.

Depending on the size of your friend's purchase using your unique link, you can get up to 200,000 Gold Coins and 100 Sweepstakes Coins free.

2. McLuck Casino Redeeming Coins Rating: 4.0

• ✅ Low minimum redemption amount.
• ✅ Straightforward redemption process.
• ❌ Limited redemption method options.

“McLuck has the lowest redemption limit out of all sweepstakes casinos I’ve tested, which is a massive plus since redeeming prizes is accessible to all types of players. You get 5 SCs for free when signing up, and if you double that, you can redeem gift prizes using 10 SCs. The limit for cash prizes is higher at 75 sweepstakes coins, but that’s still lower than many other brands that require 100 SCs. This is a strong area and receives a 4.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

McLuck Casino Redemption Process: Step-by-Step

1. Collect enough SC and play them 1x.
2. Go to the lobby and find the ‘Redeem’ button.
3. Verify your account if you haven’t done it yet.
4. Choose gift cards (10 SC) or cash prizes (75 SC).
5. Enter the amount of SC you want to redeem.
6. Confirm and wait for your request to be processed.

How to Redeem A Large Amount ($200,000+) at McLuck Casino

If you win over $200,000, the redeeming process differs from the standard redemption process. Instead of paying you out through their company bank account, they transfer the funds to the National Sweep Company (NCS), which then facilitates the transfer of funds to you.

The NCS will ask you to fill out an affidavit and I-9 and W-9 forms(3). Once everything is cleared, NCS will provide you with tracking numbers, and you’ll receive a check by post. This process can take between 4 and 6 weeks.

3. Purchasing Coins Rating: 3.5

• ✅ $1.99 minimum purchase limit.
• ✅ Accepts Google Pay and Apple Pay.
• ❌ No PayPal.
• ❌ Limited banking options.

“I like the variety of package prices ranging between $1.99 and $99.99, with seven packages in total. The only drawback here is that there are no predefined packages for people with heavier wallets for purchases over one hundred bucks. There are mobile payments with Apple Pay and Google Pay, but they could do better by adding more wallet options like PayPal and Skrill. Overall, McLuck has a good banking experience but only receives a 3.5 rating because of the limited amount of purchasing methods.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Game (Gold) Coin package at McLuck Casino

The price range for Gold Coin packages varies from $1.99 to $99.99. All packages come with free Sweeps Coins, and all you need to do is navigate to the purchase coins page, choose the desired package, and add your payment information.

1. $1.99: 4,000 Gold Coins, 24/7 Live Chat, Exclusive GC Games.
2. $4.99: 10,000 Gold Coins, 5 Sweepstakes Coins for free, 24/7 Live Chat, Exclusive GC Games.
3. $19.99: 40,000 Gold Coins, 20 Sweepstakes Coins for free, 24/7 Live Chat, Exclusive GC Games.
4. $24.99: 50,000 Gold Coins, 25 Sweepstakes Coins for free, 24/7 Live Chat, Exclusive GC Games.
5. $49.99: 100,000 Gold Coins, 51 Sweepstakes Coins for free, 24/7 Live Chat, Exclusive GC Games.
6. $74.99: 200,000 Gold Coins, 100 Sweepstakes Coins for free, 24/7 Live Chat, Exclusive GC Games.
7. $99.99: 200,000 Gold Coins, 102 Sweepstakes Coins for free, 24/7 Live Chat, Exclusive GC Games.

Coin Purchasing Overview and Methods

4. Registration and Verification (KYC) Rating: 4.0

• ✅ Quick registration process.
• ✅ 2 SSO options for registration (Google account and Facebook account).
• ✅ 4 SSO options for login (Google, Facebook, Apple, Android).
• ✅ Finishing the KYC process is required for redemptions.
• ❌ Slow verification process.

“Registration and login are smooth with SSO and are even easier from the phone once you install the app and use biometrics. No complaints there. The only thing that takes away from a 4.5 rating here is that the verification process takes a long, and I found it glitchy from my mobile while my desktop worked smoother, so I did everything from there in terms of KYC.”

Patrik Lidin, Sweepstakes Casino Expert

Registration is at McLuck, you can either do traditional registration using:

• Email address.
• Full name.
• Secret password.
• Date of birth.

Or single-sign on using:

• Google (Gmail) account.
• Facebook account.
• After registration you can also use your Apple or Android ID for signing on.

KYC (Know Your Customer) Process at McLuck Casino

As an added security measure, you must clear the KYC process to redeem prizes at McLuck where you can expect to provide:

• A photo of your photo ID, clearly showing all four corners of the ID and your date of birth;
• A photo of the back of your photo ID, clearly showing all four corners of the ID and your date of birth;
• OR a copy of your current passport;
• A copy of proof of address (e.g. a recent utility bill, bank statement, or other official documentation showing your full name, address, and the date it was sent). It must be sent as a downloadable .pdf file.

5. Social Games and Software Rating: 4.5

• ✅ 900+ games available.
• ✅ Many jackpot games.
• ✅ Live dealer games, including Blackjack and Roulette
• ✅ 20+ software providers.
• ✅ Option for unlimited play with gold coins.

“One of the major advantages of playing at McLuck is the extensive game library. Only prior to my review of McLuck, they added Pragmatic Play to their already impressive lineup of software providers. At the time of testing, they clocked in on well above 900 games and could soon reach the 1,000 milestone. The increased focus on jackpot games is a nice touch that’s missing at many other sweepstakes platforms. There are also a handful of live casino games. All in all, nothing to complain about, and McLuck gets a 4.5 rating for games and software.”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

Software Providers

6. McLuck Casino Responsible Gambling Rating: 3.0

• ✅ Several RG options.
• ✅ Dedicated “Responsible Play” section.
• ❌ RG measures can only be requested via contacting customer support.

It’s possible to request several limits to manage gameplay and spending, through the customer support:

• Gold Coin limits: set a daily limit on Gold Coin spending.
• Take a break: for 7, 14, or 30 days from gaming without closing your Hello Millions account.
• Self-exclusion: you can’t access your McLuck Casino account for at least six months, which can be extended.

“McLuck provides a good selection of RG tools and plenty of information to help its players stay safe when playing on the site. What pulls the rating down is the amount of friction in setting and managing limits. Responsible gambling is so important and McLuck should invest in developing tools and RG management from the profile page. Once they fix that they can get a bump from 3.0 to 4.0.”

Patrik Lidin, Sweepstakes Casino Expert

7. Trust and Reputation Rating: 3.5

• ✅ Two-step account verification process available.
• ✅ Biometric verification available through iOS and Android app.
• ✅ Adequate KYC standards.

• ❌ Not part of the SPGA.
• ❌ Lack of transparency regarding company and ownership.
• ❌ Short track record.

“The other B-Two brands only received a 3.0 rating here, which mainly relates to what I critiziced in the opening of this McLuck review: there’s not enough transparency of who’s behind this brand. When making financial transactions, I’d like to know who I’m dealing with. With B-Two Operations Limited I don’t know who’s who. The added security with the mobile apps motivates the 3.5 for this specific brand.”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

McLuck Casino Feedback From Users On Reddit

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Social Media and Followers

8. Usability Rating: 4.0

• ✅ User-friendly design.
• ✅ iOS and Android app.
• ✅ Consistent UX between web and app platforms.

• ❌ KYC flow can be improved.
• ❌ Payments could be better with more options.

“The design is subjective, but I thought I’d mention it anyway. In short, it’s good as I prefer dark themes, and I find the colors contrasting well, which makes it easier and more enjoyable to use the platform for longer sessions. The mobile apps are a huge plus, and their game library is fully adapted to smaller screens, with most games having full-screen toggle. Overall, there is not much to complain about, and I awarded McLuck a 4.0 for usability and design. They can improve flows around responsible gambling management and KYC document submission.”

Patrik Lidin, Sweepstakes Casino Expert

9. Fairness and User Rights Rating: 3.0

Everyone should be aware of the following provisions from McLuck Terms and Conditions(5) as they favor the company and can be considered unfair from the perspective of yourself (the user).

“We reserve the right to refuse or close a Customer Account at our sole discretion where we have reasonable grounds to do so, including but not limited to any breach of these Terms.”

McLuck, Terms and Conditions

The above provision means that McLuck can close your account for whatever reason, coupled with the stated limitations around legal recourse, this becomes particularly unfair.

“Unless otherwise required by applicable law, you understand and agree that any sales of Virtual Currency are final and that we are not required to provide a refund for any reason.”

McLuck, Terms and Conditions

There are a couple of situations where an erroneous or, sometimes fraudulent purchase is made, and not being able to appeal purchases as a consumer is definitely unfair.” 

“We may at our sole discretion limit Customer Account registrations to a single account registrations per IP address.”

McLuck, Terms and Conditions

This is a major negative aspect considering IP addresses are often shared between multiple people in the same household. The funny thing is that you and your roommate could sign up using the same IP address because there are no rules against it. However, McLuck may choose to close both your accounts whenever they feel like because you’re registered from the same IP address.

“Terms and conditions of sweepstakes casinos are unfortunately unilaterally unfair. This is not an excuse for McLuck to also have unfair terms, and it forces me to give them a 3.0 rating in terms of fairness.”

Patrik Lidin, Sweepstakes Casino Expert

10. Mobile Rating: 4.5

• ✅ Dedicated apps for iOS and Android.
• ✅ Optimized UX for smaller screens.
• ❌ Performance can be improved.

“When landing on McLuck, it’s not obvious that iOS and Android apps are available for download. They should advertise this better as the user experience is better from the apps compared to the mobile browser. With that said, the mobile browser is still good, and all in all, they receive a 4.5 rating, which can be improved if they improve the performance of mobile platforms.”

Patrik Lidin, Sweepstakes Casino Expert

11. Customer Care Rating: 3.5

• ✅ Live Chat option with purchases.
• ✅ Extensive FAQ section.
• ✅ Phone support is available for coin purchases.
• ❌ Live Chat is only available for paying customers.
• ❌ Lengthy response times between 7 and 10 hours.

All players can access the help center, but only members enrolled in the loyalty program can use the 24/7 Live Chat customer service, where they can connect to support agents in seconds.

“24/7 customer support should be available to all players, not only players that achieved a certain loyalty status. If they made live chat accessible to everyone, I’d bump the rating up from 3.5.”

Patrik Lidin, Sweepstakes Casino Expert

First Response Time (FRT) Test Results

During our review of McLuck Casino, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

• Live Chat FRT: 1 minute 38 seconds
• Email Support: 10 hours 24 minutes
• Submit a request: 7 hours 18 minutes
• Telephone: Depends on the line.

Summary and Finishing Thoughts

“With McLuck, B-Two Operations Limited have definitely improved compared to their other brands. What stands out is the mobile app access for iOS and Android, the improved gaming experience with the many jackpots, and the extensive loyalty program that makes it worthwhile to stay around instead of jumping brands. There are some areas of improvement, but most of all, I’d like to see more transparency and some investments towards responsible gambling to make it a safer platform to use.”

Patrik Lidin, Sweepstakes Casino Expert

McLuck Casino Company Overview

This Is How Our Review of McLuck Casino Was Conducted

Please refer to the pages on our rating system and rating methodologies for a complete overview of how we conduct sweepstakes reviews.

McLuck Casino Frequently Asked Questions

Resources & Sources

1. B-Two Operations Limited Information, accessed on October 1, 2024, <https://www.btwoopslimited.com/>
2. Refer-a-friend information McLuck, accessed on October 10, 2024, <https://www.mcluck.com/refer-friend>
3. National Sweeps Company, accessed on October 9, 2024, <https://nationalsweepstakescompany.com/>
4. Trustpilot Rating McLuck Casino, accessed on October 11, 2024, <https://www.trustpilot.com/review/mcluck.com/>
5. McLuck Terms of Service, accessed on October 4, 2024, <https://www.mcluck.com/terms-of-service>
6. McLuck iOS rating Apple App Store, accessed on October 12, 2024, <https://apps.apple.com/us/app/mcluck-casino-jackpot-slots/id6447609470>
7. McLuck Android rating Google Play Store, accessed on October 12, 2024, <https://play.google.com/store/apps/details?id=com.mcluck&hl=en_US&pli=1>
8. B-Two Operations Limited Information, accessed on October 1, 2024, <https://www.btwoopslimited.com/>

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