Milky Star Slots Review

Milky Star Slots Overall Performance: 2.5

“From the start, Milky Star Slots left me unimpressed. While it has a few redeeming qualities, like basic promotions and a solid game count, these are outweighed by persistent issues. I encountered missing rewards, poor mobile usability, and evasive customer service. The lack of live chat, limited redemption methods, and incomplete responsible gambling tools raise serious red flags. These recurring problems across multiple categories explain why Milky Star Slots ended up with one of the lowest ratings I’ve ever given a sweepstakes casino.”

Patrik Lidin, Sweepstakes Casino Expert

Milky Star Slots Rating Overview

1. Coin Rewards and Promotions Rating: 3.5
2. Redeeming Coins Rating: 3.0
3. Purchasing Coins Rating: 3.0
4. Registration and Verification (KYC) Rating: 3.5
5. Social Games and Software Rating: 3.5
6. Responsible Gambling Rating: 2.5
7. Trust and Reputation Rating: 2.5
8. Fairness and User Rights Rating: 3.0
9. Usability Rating: 2.5
10. Mobile Rating: 2.0
11. Customer Care Rating: 2.0

Why You Should Read and Trust Our Milky Star Slots Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this Milky Star Slots review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

High-Level Overview of Milky Star Slots

Milky Star Slots State Availability and Differences Between States

Milky Star Slots is available in all US states except Washington, Idaho, Michigan, New York, and Nevada. The minimum age requirement for playing at Milky Star Slots is 21 in states where the site is legally available.

Disclaimer: Per the Michigan Gaming Control Board (MGCB), sweepstakes casinos are legally banned from operating in the state of Michigan, and natural residents should not register and play at any sweepstakes sites that remain available on the Internet.

1. Coin Rewards and Promotions Rating: 3.5

• ✅ Receive 1 SC when registering, given that you successfully verified your phone number.
• ✅ Daily rewards, including free Sweepstakes Coins.
• ✅ Frequent Facebook competitions.
• ✅ Many on-site tournament promotions are available.
• ✅ Refer-a-friend and AMOE options available.
• ❌ Limited on-site promotions.
• ❌ Lack of information.

“Milky Star Slots has a decent lineup of promotions on the paper. Starting with the welcome reward that gives you one sweepstakes coin after you verify your phone number. Then, there are daily login rewards, on-site tournaments, and social media promotions. While I was awarded the welcome reward, the coins from daily logins were not always credited, and customer support didn’t assist me. There’s a VIP program advertised on the site, but I couldn’t find it, and customer support wouldn’t share any details to the point of being evasive. These things ultimately lowered the rating to only 3.0 stars.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins Milky Star Slots Sweepstakes Casino

Milky Star Slots Welcome Rewards

The sign-up bonus at Milky Star Slots is 37,777 Gold Coins. Then, you can also claim the daily bonus of 500 Gold Coins + 0.20 SweepStar Coins.

When verifying your phone number, you receive 5500 GC + 1 SC.

Milky Star Slots Daily Login Rewards

The daily Login Bonus at Milky Star Slots is 500 Gold Coins + 0.20 SweepStar Coins.

However, you should know that the daily login bonus is inconsistent because it is not always credited to your balance. Around one-third of the time, I received my daily coins; other times, the coins were “lost.” I contacted customer support about this, but they haven’t resolved any issues or provided a good answer.

Competitions and Promotions

The main promotion on the site is Star Tournaments, where you buy a ticket to join, play in the tournament, and earn rewards if you have the highest scores. There are also time-limited Gold Coin Package Offers, which you can see in the ‘Buy Coins’ sections.

Social Media Offers

Milky Star Slots has a massive following on Facebook(2) (50,000+ followers), and the account is very active with daily posts. These posts include many promotions regarding new games and sales on the site, but there are also some competitions where followers can comment and win free coins. Some of these contests are:

• Trivia Time: guess the name of something, comment, and win GC+ SC.
• New Drop: guess the name of the new game dropping, comment, and win GC + SC.
• Review and Win: share your thoughts about Milky Star Slots and win GC + SC.

Milky Star Slots Sweepstakes Casino Mail-in Request(3)

You can get one free Starsweep Coin by sending a mail-in-request form to the Milky Star Slots address.

You will need:

• A 4x6 inch, white, unfolded, blank, unlined paper
• A stamped, #10 envelope

Step-By-Step Guide for Milky Star Slots Write-in Rewards: Postcard and Envelope

First, you will need to request the unique Postal Request Code:

1. Login to your profile;
2. Click on ‘Settings’;
3. Click on ‘Bonuses’;
4. Click on ‘Postal Request Code’;
5. Click on the button next to ‘Your code is …”.

On the Request Card, handwrite the following:

• Your full name;
• Your registered email address;
• Your registered residential address;
• The Postal Request Code;
• The following statement:

“I wish to receive Starsweep Coins to participate in the sweepstakes promotions offered by MilkyStar. By submitting this request, I confirm that I have read, understood, and agree to MilkyStar's Terms of Service and Sweeps Rules.”

Milky Star Slots, Mail-In Requests

On the envelope, handwrite these details:

• Your return address;
• The words “Sweepstakes Credits”
• Milky Star Slots address:

• Digital Dreamscape Ventures Inc,
• Sweepstakes Department,
• 12400 Timberland Blvd
• #104-PB115
• Fort Worth
• TX 76244

Please ensure your handwriting is legible and post the envelope from the same state or province as your verified address.

Milky Star Slots Loyalty and VIP Program

Milky Star Slots has a Loyalty Program, but I couldn’t find any information on the site, and Customer Support refused to answer my questions.

Milky Star Slots Promo Code

No promo code is necessary to access Milky Star Slots promotions as of March 17, 2025.

Refer-a-friend Program(4)

Milky Star Slots has a friend referral program, meaning you can earn coins by sending your unique referral link to your friends. If your friend accepts the invitation, signs up on the site, and makes a deposit, you will receive 20,000 Gold Coins + 20 SweepStar Coins.

To access your link, open the menu at the top right corner and click ‘Invite Friend.’

2. Milky Star Slots Redeeming Coins Rating: 3.0

• ✅ Average minimum redemption with 50 SCs.
• ✅ Straightforward redemption process.
• ❌ Limited redemption options.
• ❌ No e-wallet redemption options available.

“The minimum redemption limit of 50 SCs is a positive since many sweepstakes sites require at least 100 SCs. The 1x wagering requirement is fair, but the downsides outweigh the positives. There’s only one redemption option, ACH, which can take up to five business days. I also found multiple user complaints about failed redemptions where coins were deducted but payouts didn’t arrive. On top of that, the lack of e-wallets or instant options limits flexibility. These issues kept the rating at 3.0 stars.”

Patrik Lidin, Sweepstakes Casino Expert

Milky Star Slots Redemption Process: Step-by-Step(5)

1. Create an account;
2. Complete the account verification process;
3. Collect the minimum amount of SweepStar Coins needed for redemption;
4. Click on ‘Redeem’;
5. Select a redemption method (Gift Card or Bank Transaction);
6. Select the amount you want to redeem (minimum 50 SC and maximum 50,000 SC);
7. Confirm the redemption, and wait for Milky Star Slots to process your request.

How to Redeem A Large Amount ($200,000+) at Milky Star Slots

If you win over $200,000, the redemption process differs from the standard redemption process. Instead of paying you out through their company bank account, they transfer the funds to the National Sweep Company (NCS), which then facilitates the transfer of funds to you.

The NCS will ask you to fill out an affidavit, I-9, and W-9 forms. Once everything is cleared, NCS will provide you with tracking numbers, and you’ll receive a check by post. This process can take between 4 and 6 weeks.

3. Purchasing Coins Rating: 3.0

• ✅ Coin packages start at $1.99.
• ✅ Easy to purchase coin packages.
• ❌ Inadequate coin package variety.
• ❌ Only bank card purchases available.

“Milky Star Slots makes purchasing coins simple, with packages starting at just $1.99. However, the cheapest package only includes Gold Coins, not SCs. The pricing is decent but lacks options for high-rollers or players seeking variety. All purchases are limited to bank cards, and there are no alternative payment methods like PayPal or Apple Pay. While the process is smooth, the limited variety of packages and payment options held the rating at 3.0 stars.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Game (Gold) Coin package at Milky Star Slots

If you want to purchase one of the six coin packages on Milky Star Slots, all you have to do is click on ‘ Buy’ at the top of the page, and choose the desired package:

• 10,000 Gold Coins for $1.99.
• 5,000 Gold Coins + 5.00 SweepStar Coins for $4.99.
• 10,000 Gold Coins + 10.00 SweepStar Coins for $9.99.
• 20,000 Gold Coins + 20.00 SweepStar Coins for $19.99.
• 50,000 Gold Coins + 50.00 SweepStar Coins for $49.99.
• 100,000 Gold Coins + 100.00 SweepStar Coins for $99.99.

From time-to-time, there are also time-limited offers available for purchase:

• Special Offer 20,000 Gold Coins + 20.00 SweepStar Coins for $17.17.
• Special Offer 28,000 Gold Coins + 28.00 SweepStar Coins for $23.19.
• Special Offer 39,000 Gold Coins + 39.00 SweepStar Coins for $33.49.
• Special Offer 100,000 Gold Coins + 100.00 SweepStar Coins for $79.99.

Coin Purchasing Overview and Methods

4. Registration and Verification (KYC) Rating: 4.0

• ✅ Quick and easy registration.
• ✅ Verification rewards.
• ❌ Only one SSO option, email registration.

“Signing up at Milky Star Slots is quick and hassle-free, although the only option is email registration. Adding SSO options like Google or Apple would improve the experience. On the plus side, completing verification rewards you with extra coins, and the KYC process is straightforward. You don’t need to verify your account to purchase and play games, but KYC is mandatory before redeeming winnings. Overall, it is a solid process with room for improvement, resulting in a 4.0 rating for now.”

Patrik Lidin, Sweepstakes Casino Expert

KYC (Know Your Customer) Process at Milky Star Slots

To finish verifying your account before making redemptions at Milky Star Slots, you must complete the KYC check. Click ‘Profile’, then ‘Start Verification.’ The data you have to provide for verification:

• Full legal name;
• Gender;
• Residential address;
• Date of birth;
• SSN;
• Phone number;
• Banking details.

5. Social Games and Software Rating: 3.5

• ✅ 400+ games.
• ✅ Table games available.
• ✅ Scratchcards available.
• ✅ Gaming lobby filters and search function.
• ✅ In-house games available.
• ❌ No live dealer games.
• ❌ Low number of software providers.
• ❌ The site has mainly slot games.

“Milky Star Slots has a solid game selection with over 400 games, including table games, scratch cards, and a single bingo game. The lobby is user-friendly, with helpful filters and a favorite feature. However, most titles are slots, and no live dealer games exist. The site lists only four software providers; no additional details are available. Adding more variety and live dealer options would boost the rating beyond 3.5 stars.”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

Software Providers

6. Milky Star Slots Responsible Gambling Rating: 2.5

• ✅ Dedicated Responsible Social Gameplay page.
• ✅ External resources to help with problem gambling.
• ❌ RG tools are only available through Customer Support.
• ❌ Only one RG tool.

Milky Star Slots has a Responsible Social Gameplay page(6). Here, you can find information about self-exclusion:

• Take a Break: suspend your account temporarily for shorter periods between 1 to 30 days.
• Self-Exclusion: suspend your account temporarily for longer periods, from 6 months to infinitive.
• Permanent Closure: suspend your account permanently.

To activate a time-out, you need to contact the Customer Support team and send a request.

“Milky Star Slots offers a responsible social gameplay page with helpful information, but the actual tools are lacking. The only option is taking time off the site, and even that requires contacting customer support. There are no self-serve tools like purchase or session limits, which makes it unsafe, inconvenient, and ineffective compared to industry standards. These shortcomings led to a 2.5-star rating.”

Patrik Lidin, Sweepstakes Casino Expert

7. Trust and Reputation Rating: 2.0

• ✅ Active Facebook account with 50k+ followers.
• ❌ Limited social media presence.
• ❌ Lack of company information.
• ❌ Negative user reviews.
• ❌ Low Trustpilot rating.

“Milky Star Slots lacks transparency, offering no real company details beyond a name. While the Facebook account is active with 50k+ followers, the inflated numbers come from offering incentives to players who follow. Trustpilot and industry ratings are low, with user complaints piling up about missing balances and failed redemptions. I experienced issues with daily rewards not being credited, and customer support provided no resolution. The lack of trust, poor reputation, and unresolved player issues rightfully justify a 2.0-star rating here.”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

Milky Star Slots Feedback From Users On Reddit

Milky Star Slots is a SCAM - balance disappeared and did not pay me.
byu/PsychologicalPrice83 infrugalspins

Comment
byu/SevereRadio4310 from discussion
inCasinoFreebies

Comment
byu/SevereRadio4310 from discussion
inCasinoFreebies

Social Media and Followers

8. Fairness and User Rights Rating: 3.0

Everyone should be aware of the following provisions from Milky Stars Slots Terms of Use as they favor the company and can be considered unfair from the perspective of yourself (the user).

“MilkyStarSlots reserves the right to suspend, terminate, or refuse service to any user without prior notice for violations of these terms or for any other reason.”

Milky Star Slots, Terms of Use

This provision gallows MilkyStarto to close accounts for virtually any reason, which is unfairly broad and discretionary.

“ALL DISPUTES WILL BE ADDRESSED ON AN INDIVIDUAL BASIS, MEANING COLLECTIVE OR CLASS ACTIONS ARE NOT PERMITTED. THIS ARBITRATION PROCESS WILL BE GOVERNED BY THE FEDERAL ARBITRATION ACT, REGARDLESS OF ANY OTHER LEGAL PREFERENCES MENTIONED IN THESE TERMS OF SERVICE.”

Milky Star Slots, Terms of Use

This clause limits your right to participate in class actions and forces you into individual arbitration, reducing your ability to pursue claims effectively.

“All acquisitions of Gold Coins are conclusive. Once you've made a purchase, it cannot be refunded, transferred, or exchanged.”

Milky Star Slots, Terms of Use

This provision enforces a strict no-refund policy on digital purchases, which may be unfair if users experience technical issues or other valid reasons for seeking a refund.

9. Usability Rating: 2.5

• ✅ No download is necessary to play.
• ✅ Lobby filters, search function, and favorites tab available.
• ❌ Site can become laggy.
• ❌ No dedicated mobile app.
• ❌ Not mobile friendly.
• ❌ Not beginner-friendly.
• ❌ Hard to find information.

“While the desktop version of Milky Star Slots runs smoothly and offers helpful features like filters, search, and a favorites tab, the overall usability is lacking across all devices. The site has no dedicated mobile app, and the mobile experience is poor, with lag and slow loading times. It’s also not beginner-friendly, and key information is difficult to locate. The outdated design works on desktops but fails to meet modern standards, especially for mobile users. Overall, there’s a lot of room for improvement, resulting in a 2.5-star rating.”

Patrik Lidin, Sweepstakes Casino Expert

10. Mobile Rating: 2.0

• ✅ Website is adapted to mobile devices.
• ❌ Poor adaptability to mobile screens.
• ❌ No dedicated mobile app.
• ❌ Site can become laggy on mobile.
• ❌ UI and UX don’t translate well to mobile.

“Milky Star Slots struggles on mobile. While the website technically works on smaller screens, the experience is clunky, with poor adaptability and occasional lag. There’s no dedicated mobile app, and the overall design doesn’t translate well to mobile devices. I preferred playing on a desktop, where the site runs more smoothly. The mobile version feels like an afterthought, so I’ve rated it just 2.0 stars.”

Patrik Lidin, Sweepstakes Casino Expert

11. Customer Care Rating: 2.0

• ✅ Extensive FAQ section.
• ✅ Fairly quick replies.
• ❌ Lack of live chat and phone support.
• ❌ FAQ could cover more topics.
• ❌ Customer Support ignores questions.

“Milky Star Slots falls short when it comes to customer care. The FAQ is incomplete and often vague, leaving players without clear guidance on common issues. The only way to reach support is via email, and while replies arrived within a few hours, my questions were either ignored or partially answered. The lack of live chat or phone support is unacceptable for a modern sweepstakes site, and evasive communication from the support team only deepened my frustration. Overall, the poor customer service experience resulted in a 2.0-star rating.”

Patrik Lidin, Sweepstakes Casino Expert

First Response Time (FRT) Test Results

During our review of Milky Star Slots, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

• Live Chat FRT: Doesn’t have.
• Email Support FRT: 3 hours 37 minutes.
• Website Support Request FRT: Same as email, as the request goes through email support.
• Telephone: Doesn’t have.

Summary and Finishing Thoughts

“Milky Star Slots is the worst sweepstakes casino I’ve reviewed. Despite offering a decent number of games and some active social media contests, these positives are nowhere near enough to outweigh the site’s many flaws. Poor mobile performance, a lack of transparency, inconsistent rewards, unresponsive customer support, and weak responsible gambling measures make this a platform I cannot recommend. Milky Star Slots fails to meet basic expectations for trust, user experience, and player protection, so it receives a 2.5-star overall rating.”

Patrik Lidin, Sweepstakes Casino Expert

Milky Star Slots Company Overview

This Is How Our Review of Milky Star Slots Was Conducted

For a complete overview of how we conduct sweepstakes reviews, please refer to the pages on our rating system and rating methodologies.

Milky Star Slots Frequently Asked Questions

Resources & Sources

1. Milky Star Slots Company Information, accessed on March 10, 2025, <https://www.milkystarslots.com/privacy>
2. Milky Star Slots Facebook Followers Information, accessed on March 12, 2025, <https://www.facebook.com/milkystarslots>
3. Milky Star Slots AMOE Requirements, accessed on March 10, 2025, <https://www.milkystarslots.com/sweeps-rules>
4. Milky Star Slots Invite a Friend Information, accessed on March 10, 2025, <https://www.milkystarslots.com/#>
5. Information Regarding Prize Redemptions, accessed on March 10, 2025, <https://milkystarslots.zendesk.com/hc/en-us/articles/26087004985108-How-do-I-redeem-my-prize>
6. Milky Star Slots Responsible Gaming Information, accessed on March 14, 2025, <https://www.milkystarslots.com/responsible-social-gaming>
7. Milky Star Slots Trustpilot Rating, accessed on March 12, 2025, <https://www.trustpilot.com/review/milkystarslots.com>
8. Milky Star Slots YouTube Followers Information, accessed on March 12, 2025, <https://www.youtube.com/@milkystarslots>
9. Milky Star Slots Help Center, accessed on March 14, 2025, <https://milkystarslots.zendesk.com/hc/en-us>

Have you played at Milky Star Slots? Or do you have a question about this site?

Please share your experiences with Milky Star Slots or submit any questions or complaints. You can also use the player rating feature below to leave your opinions and comments about this site.