Pala Casino Review

Learn everything you need to know to gamble safely and have fun for free or cash with our expert review of Pala Casino. Sign up for a new account and start playing today.

Is Pala trustworthy? Find out in Our Honest Pala Casino Review

Operator data

Company name

Pala Casino

Address

PMB 40, 35008 Pala Temecula Rd., Pala, CA 92059

Licenses

New Jersey Division of Gaming Enforcement

Founded year

2013

VAT number

N/A

Registration number

N/A

Payment (Deposit)

Visa/Mastercard, ACH, PayPal, Pala Prepaid, PayNearMe, Neteller, Casino Cage

Payment (Withdrawal)

ACH, PayPal, Pala Prepaid

Deposit bonus

$25 and 100% match up to $500

Minimum deposit

$10

Minimum withdrawal

$10

Payout speed

5-7 Business days

Currencies

USD

Software

NetEnt, NextGen

Products

Slots, Table Games, Card Games, Bingo

Amount of games

Over 250

Devices

PC, Apple, iOS, Android

Languages supported

English

Restricted countries

Only available in New Jersey

Associated brands

Borgata

Awards

None

Affiliate program

https://playcasino.palacasino.com/affiliates/

Customer Support

FAQ, Phone, Email, Live Chat

Phone number

844-367-7252

Email address

[email protected]

Availability

24/7

Is Pala Casino Trustworthy?

Pala Casino NJ is the online portal of a long-established physical casino located in Pala, California. Based on a Native American reservation, this casino has long served residents and visitors in California but expanded in 2013 to include an online casino serving New Jersey. It is an established online casino with many positive traits and a stable, straightforward approach to online play.

Learn everything that you need to know to gamble safely and have fun for free or cash with our expert review of Pala Casino, then sign up for a new account and start playing today.

Is Pala Casino Licensed and Certified in the USA?

Both its physical location (licensed in California) and online casino (licensed in New Jersey) are audited and regulated by US state governments. Players may lodge a complaint with the New Jersey Division of Gaming Enforcement if they are concerned about something that has happened at Pala Casino and are unsatisfied with how the customer service team has resolved the issue. 

Presently, Pala Online Casino does not possess safety certificates from eCOGRA or iTech Labs.

When Did Pala Casino Launch?

Pala Casino’s online portal launched in 2013 following the New Jersey state government’s allowance of online gambling. Pala partnered with Borgata to run an online casino under its license. As a result, players may deposit cash at the casino cage at the Borgata.

Does Pala Casino Have a Good Reputation?

Unlike other, more innovative casinos, Pala has a reputation for being static. It hasn’t developed new bonus opportunities, is unlikely to expand beyond New Jersey, and has not expanded into new operations such as sports betting sites. As a result, it doesn’t have an extremely strong reputation, but it does have a stable one.

Pala Casino is not especially popular among US players. It has the combined difficulties of being available only to players in New Jersey, having comparatively low name recognition, and not remaining on the cutting edge of online casinos compared to its peers. As a result, the site does not rank highly on Alexa among US visitors.

Is Pala Casino a Listed Company?

Similar to other Native American casinos, Pala is a private company. It is not publicly traded on any stock exchange.

Brands Associated with Pala

The only online association that Pala maintains is its agreement with Borgata for a live casino cage and use of its online casino license. There are no subsidiary brands associated with Pala Casino.

Pala Casino’s Responsible Gaming Policies

There is one primary method that players can use within Pala Casino’s responsible gaming policies to help prevent issues with gambling addictions: self-exclusion, which lets players restrict their play options on the site. It allows the player to determine limits on playtime, game sessions, wager amounts, deposit amounts, and any other significant site input related to their account. To access these options, click on “Cashier” then “Limits” and set them to whatever makes sense for you.

Creating an Account with Pala Casino

Pala Casino has an easy signup process that makes it seamless for players to navigate and start playing quickly. The process doesn’t require any unusual information nor are there significant identification hurdles for players to leap through, so a few minutes after you click the “Sign Up” button, you’ll receive your no-deposit bonus and can play for free or deposit funds and bet real money.

Information You’ll Need to Sign Up

To create a new account, you’ll need to provide the following information when you visit playcasino.palacasino.com:

  • Name
  • Address
  • Email
  • Phone
  • Birthday
  • Gender
  • Username and Password

Do I Need to Provide Any Documents to Withdraw Earnings from Pala Casino?

New players will need to provide a digital copy of their driver’s license, which verifies both their address and identity. Generally, the casino will not require any additional information before processing a withdrawal request.

How Easy Is It to Create a Pala Account?

Pala’s signup process is undoubtedly one of the most convenient among online casinos. While most of the signup process is identical to other casinos, one adjustment it makes is to take players to the lobby page with the signup form appearing as a popup on top of it. Thus, when players complete the signup process, they are already at the play lobby and can find an appealing game right away.

How Pala Casino Verifies Your Documents

Pala Casino requires players to upload digital images of their documents to verify their identity at palacasino.com. Players can fulfill any additional document requests by emailing the image files to the customer support contact email address.

How Quickly Can I Start Playing with Real Cash?

Thanks to Pala Casino’s swift deposit processing, players can begin playing with real cash a few minutes after depositing funds. In fact, the welcome bonus lets players start playing online blackjack with real money before even depositing any funds. 

Pala Casino Withdrawals and Deposits

One area that displays Pala Casino’s legitimacy and trustworthiness is payment and withdrawal. Pala is one of the few casinos that has approval from PayPal to use it as a deposit and withdrawal method. As we have noted in other reviews, PayPal is conservative about which casinos it considers trustworthy, so the fact that you can use the service to handle your cash with Pala is a good sign.

Pala Casino Deposit Methods

US players can choose from one of several deposit methods, most of which are handled online. Aside from the normal options, including credit cards, ACH, and Neteller, players can use PayPal, cash at the Borgata casino cage, or the Pala Prepaid Card. 

Deposit method

Min and max deposits

Transfer fee

Processing time

Visa/Mastercard

$10 min

None

Instant

ACH

None

None*

Instant

PayPal

None

None

Instant

Pala Prepaid

None

None

Instant**

PayNearMe

None

None

Instant

Neteller

$10 min

None

Instant

Cash at the Borgata Casino Cage

None

None

Instant

*Unless your bank charges a fee for the transfer. 

**The transfer from the Pala Prepaid Card to your Pala Casino account is instant, but it may take up to five business days for money that you deposit into the prepaid card account to appear.

How to Withdraw Your Earnings

Pala Casino limits withdrawal options for its players. Not only is there a mandatory processing and review time, but players may only withdraw using ACH, PayPal, or the Pala Prepaid Card. You will need to provide a scanned copy of your driver’s license to withdraw funds from your online account. 

Players can cancel or reverse withdrawals before they are complete. This feature allows you to retain funds in your account if your circumstances change and you want to bet more. Alternatively, you can cancel accidental withdrawals if you accidentally withdraw too much at one time.

Withdrawal method

Min and max withdrawal

Transfer fee

Processing time

ACH

None

None

Up to 7 days

PayPal

None

None

Up to 5 days

Pala Prepaid

None

None

Up to 5 days

Do I Need to Prove my Source of Wealth?

No—you are not required to prove a source of wealth in ordinary situations. The only additional identification that the casino requires is during withdrawals to verify that you are the account holder.

Pala Casino Bonuses and Campaigns

Pala Casino is a casino that slightly reduces its generic payouts to create more enticing bonus opportunities for players. It offers two distinct welcome bonuses then offers referral bonuses so that you are incentivized to encourage more players to join. It also runs regular promotions for active players.

Introducing Pala Casino’s Bonuses

Pala Casino provides several general encouragement bonuses for its players as well as a rotating selection of bonuses that are designed to encourage players to try new games and options at the casino. Every day, players get a free spin at the Pala Casino $1,000,000 Slot Machine, and they can choose from daily plays. 

Daily plays include bonuses such as additional free spins at the $1,000,000 Slot Machine, bonus cash on top of money deposited on a specific day, and 50% match bonuses once per week. Periodically, the casino will highlight different games and provide extra spins or cash in exchange for wagering on those games.

Current Pala Casino Campaigns

The most impactful current campaigns are the two welcome campaigns and the referral bonus. 

The welcome campaigns are two distinct bonuses.

  • Deposit-free $25 Welcome Bonus
    After you register, you’ll immediately receive $20 in your account as bonus cash, no strings attached. To unlock the remaining $5, place your first bet on the Pala Casino $1,000,000 Slot Machine.
  • Double Deposit
    Deposit up to $500 in cash in your online account and Pala will match it by adding the same amount in bonus cash to your digital wallet. 

The referral bonus is a two-stage bonus that you and your friend will receive when he or she registers with Pala Casino.

You’ll receive $10 and your friend an additional $25 when he or she signs up after using a link that your account generates.

Once your friend bets $25 and deposits $25 in cash, you’ll receive an additional $65, and your friend will get an extra $25 in bonus money. 

FAQs on Pala Casino’s Bonuses

Q: Is there a loyalty program at Pala Casino?
A: Yes, Pala keeps track of Status Points that you earn by wagering money at most games. As you earn more points, you unlock more bonuses based on your status points, including one-time bonuses of $100, $500, or $1,000 at different milestones. You will also earn Reward Points as you play, which you can redeem for various bonuses at the online store. 

Q: Can I withdraw bonus winnings into my cash account?
A: Yes, though these winnings are subject to certain conditions before you can withdraw them. Specifically, you must clear the bonus’s wagering requirements. Often this requirement is 10x, which means that you must wager $100 for every $10 of bonus cash you wish to withdraw. Certain games, such as table and card games (blackjack and craps, for example), do not count towards the wagering requirement. Visit their promotions guide to see how much each game is worth. 

Q: Does Pala introduce new bonuses periodically?
A: Yes, Pala creates new bonuses and brings back old ones that have fallen out of rotation. These bonuses are often one-time deposit bonuses or free spins in exchange for logging in at certain times of the year. Generally, these bonuses are labeled flash bonuses. 

Q: How does the $1,000,000 slot machine work?
A: All players receive the opportunity to spin this special slot machine once daily and again during special promotions. For the daily spin, you must have deposited $50 in cash within the past 30 days and maintain a $10 account balance. You can win bonus cash and additional spins with the top prize being an eponymous $1,000,000 bonus.

Which Games Does Pala Casino Offer?

Pala Casino does not have an extensive selection of games, but it does lean on several software providers that have solid reputations for game quality and security. As a result, Pala rests in the middle of the pack regarding game quality and selection.

You’ll find several common types of casino games here. Unlike horse racing sites, you won’t find a sportsbook that allows for betting on races. Instead, you can find slots and arcade versions of common table games as well as versions of those games to play against other players in real time.

Which Casino Games Can I Play at Pala Casino?

You can play many casino game mainstays at Pala Casino, including:

  • Table Games
    • Baccarat
    • Roulette
    • Craps
  • Card Games
    • Blackjack
    • Poker
  • Slots
    • Monopoly Slingo
    • Black Diamond
    • Smokin’ Hot Gems
    • Zeus
  • Bingo

Our experts immediately noticed the lack of any live casino games (such as live blackjack) and the fact that the casino’s table and card game selections are relatively thin. Unlike in other online casinos, there aren’t many variations beyond the basics (for example, players can choose American, European, or French Roulette online, but there is only one game for each and no other variant options). 

If you’d like to wait before jumping into Pala’s selection of games, play our free casino games here first.

Where Does Pala Casino Source Its Games?

Pala Casino uses two game providers: NetEnt and NexGen Gaming. Both of those providers are heavy-hitters in the online casino scene, so players will see many familiar games at Pala that they can also find elsewhere. Pala Casino also has several proprietary games among its hundreds of slots options.

How Easy Is It to Use Pala Casino?

Pala Casino is certainly an easy casino to use. The limited game selection translates into an easy experience for players finding what they’re looking for on the site. While the casino has neither a modern design nor an attractive aesthetic, it is always easy to get to the games that you’d like to play and start gambling in minutes.

Pala Casino Compatible Devices

Due to the site’s simplicity, Pala Casino is compatible across many devices. You can access the site’s full futures using the website on desktop computers (both PC and Mac), and there are mobile apps for both iOS and Android devices.

What We Think about the Feel of Pala Casino

In every form, this site is easy to use. We found it easy to sign up and start playing, and the FAQ made it easy to locate any features that were difficult to find at first. 

The major drawback is that the website has a clunky design, especially in the games lobby. In that part of the site, the menu bar does not align with the games, the fonts are plain, and the frames are differently-sized. Several of the games’ images are too small to clearly read what the games are and there aren’t any plain text titles that appear when you hover over a game before selecting it.

Pala Casino Customer Support Services

Pala Casino has successfully developed an easily-accessible customer support team. Its FAQ section is comprehensive and covers most basic situations that users will encounter. For questions that require additional support, Pala provides several methods with extremely convenient access times. As a result, the customer support options at Pala Casino are more than satisfactory for US players and certainly represent a significant strength of the casino.

How Can I Reach out to Pala Casino?

When you need support from Pala Casino, there are several options to consider. It has a FAQ section that’s well-designed and separated by category, a live chat feature, and 24/7 email and phone support. You can access each of these customer support methods at any time. 

  • FAQ: https://support.palacasino.com/
  • Live Chat: https://support.palacasino.com/s/contactsupport
  • Phone: 844-367-7252
  • Email: [email protected]

Which Features Make Pala Casino Unique?

There’s nothing you’ll find at Pala that you won’t find elsewhere, but the main factor that sets this casino apart from others is the significant bonus opportunities it provides. Otherwise, Pala Casino is an unremarkable casino that doesn’t offer many unique or proprietary games or experiences.

How Is Pala Different from Other Online Casinos?

Pala offers two separate welcome bonuses, which is unusual among online casinos. While most casinos offer either a no-deposit bonus or a matching deposit bonus, Pala gives its players both. Additionally, it has special bonuses for every day of the week and offers one-time bonuses that pop up periodically. Attentive players can find many opportunities to win bonus cash and take it to the online gambling tables.

Is Pala Casino a Good Choice for US Players?

This casino is a good choice for players who want a lot of value from bonus opportunities and don’t care too much about accessing a broad selection of games. If you favor a comfortable experience and enjoy playing the same games time and again, then Pala Casino may be an excellent choice for you as you can win a lot of extra money through the bonus opportunities and spins that Pala gives you.

Pala Casino – Our Verdict

Pala Casino is a middle-of-the-road casino with several positives and several negatives. Our experts have determined which aspects were our collective favorites and weighed them against each other to come to a final result for our Pala Casino review.

Five Things We Love about Pala Casino

Pala Casino is an unambitious casino that still provides a reliable experience for its players. These are the top five qualities which may attract players to sign up: 

  • Ease of Use
    Pala Casino is certainly easy to use. From the first time you log in, it will feel natural to access the various screens that you need to reach to start playing.
  • Bonus Opportunities
    We have nothing but positive things to say about the variety and frequency of new bonus opportunities as well as the generous welcome and referral bonuses.
  • Legitimacy
    Pala Casino has twofold legitimacy: it is associated with a brick-and-mortar casino in California and it shares its online license with the Borgata.
  • PayPal
    Any casino that features PayPal for a payment and withdrawal method is one that a scrupulous third party has verified as a trustworthy casino.
  • Deposit Fees
    Pala doesn’t punish its players for depositing or withdrawing funds, though there are some noticeable delays in withdrawing funds from player accounts.

How Pala Casino Could Improve

There’s nothing terrible about Pala, but there are many areas in which we feel it could improve to give players a better experience. The following are the major improvements that we recommend to Pala. 

  • Additional Betting Options
    Pala should add a live casino option to improve its player pool for realtime table games or a sportsbook for greater variety. Eventually, it should incorporate both options.
  • Visual Interface
    While the casino site is easy to use, it’s unattractive in several obvious ways which we listed above. This negative trait should be an easy fix if the casino consults an experienced software developer.
  • Play Areas
    Another way to attract more players for its realtime table games would be for the casino to invest in additional licenses to let US players from other states participate.

Our Pala Casino Review Rating

Pala Casino is a trustworthy casino that provides value and offers significant opportunities for bonus cash. We have rated it 4/5 with the caveat that this rating is only relevant for players who will enjoy at least one of the games that Pala Casino features. Without that condition met, there’s not enough of a draw to keep players interested. 

If Pala addresses the areas that we’ve identified as needing improvement, we could see this rating increase in the future, and it could become one of the best legal gambling sites for US players.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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