Tropicana Casino Review

JustGamblers.com provides gamblers with the important details they should know when using Tropicana Casino as their online gambling platform.

Is Tropicana Casino Trustworthy? Read our Honest Tropicana Casino Review

Operator data

Company nameGamesys US LLC
Address2831 Boardwalk, Atlantic City 08401-6338
LicensesNew Jersey Division of Gaming Enforcement
Founded year2013
VAT numbernot available
Registration numberIdentification No: 86535 and Log No. 373-50
Payment (Deposit)Instant e-Check, Visa, Mastercard, Online Banking Transfer, PayNearMe Cash, Neteller
Payment (Withdrawal)ACH Bank Transfer, Check, Casino Cage at the Tropicana Casino and Resort, Skrill/Neteller
Deposit bonusDepends on the promotion that is available at the time of sign up
Minimum deposit$10.00
Minimum withdrawalBetween $10 and $20
Payout speedVaries between 24 hours and 7 business days
CurrenciesUSD
SoftwareThrough Gamesys
ProductsSlots, Bingo, Blackjack, Poker, Roulette, Keno
Amount of gamesOver 250
DevicesApple, Android, Desktop
Languages supportedEnglish
Restricted countriesAvailable in New Jersey only
Associated brandsVirgin Games, Heart Bingo, Starspins, Jackpotjoy, Virgin Casino, Botemania, Canal Bingo
AwardsWinner of the 2016 EGR North American Awards
Affiliate programGamesys Affiliates - http://www.gamesysaffiliates.com/
Customer SupportChat, Phone, Mail, FAQ, Online Support
Phone number844-737-7615
Email addressContact form
Availability24 hour, 365 day support

Is Tropicana Casino Trustworthy?

For those that are familiar with casinos in New Jersey, the Tropicana Casino is synonymous with gambling fun in Atlantic City. Tropicana Casino opted to capitalize on its well-known brand by launching an online format accessible to gamblers in other areas of New Jersey that may not be able to travel south, but still, want to enjoy the excitement associated with Tropicana Casino in NJ. This new way to play online slots and other games has quickly grown in popularity among users of legit online gambling websites.

Is Tropicana Casino Certified?

Gamesys manages the security certificate for Tropicana Casino, who uses their certificate through Thawte. Thawte is known worldwide as a trusted name in security certificates for online casinos.

Is Tropicana Casino Licensed in the USA?

Tropicana Casino abides by the regulations set down by the New Jersey Division of Gaming Enforcement. Therefore, you must be within the state when placing bets, but do not have to live in the state. This allowance is useful because it enables patrons who are traveling or visiting the area to play casino games. The casino uses Geolocation Technologies to confirm your location before providing you access to bet on any games.

When Was Tropicana Casino Established?

In 2013, the Tropicana Casino Resort joined forces with Governor Chris Christine, Virgin Group and well-known billionaire Sir Richard Branson, to develop legislation that would allow users access to engage in online blackjack and other gambling options. This work resulted in the launching of Tropicana Casino online that same year.

What is Tropicana Casino’s Reputation on the Internet?

Tropicana Casino has an award-winning reputation as the winner of the EGR North American Awards. This award recognizes excellence in operators and service providers in the online gaming industry. For New Jersey residents, the Tropicana Casino app is closely associated with its luxurious physical counterpart located in Atlantic City.

Tropicana Casino ranks 139,839 among websites throughout the United States, which is impressive since you need to be in the Garden State to play. In comparison to its competitors, Tropicana Casino has one of the top rankings among online New Jersey gambling sites. Revenue averages approximately $3 million per month online.

Is Tropicana Casino a Listed Company?

Gamesys administers the games and other services associated with Tropicana Casino, and therefore, Tropicana Casino in New Jersey is not a listed company. As a privately-owned company in the United Kingdom, Gamesys is also not registered as a listed company.

What Brands Are Associated with Tropicana Casino?

Tropicana Casino’s parent company, Gamesys, has several UK and international affiliates that bring gambling to another level. UK brands include:

  • Virgin Games
  • Heart Bingo
  • Starspins
  • Jackpotjoy

Examples of international brands are:

  • Virgin Casino
  • Botemania
  • Canal Bingo

What is Tropicana Casino Online’s Commitment to Responsible Gaming?

We would say that Tropicana Casino goes out of their way to provide their patrons with tips and techniques to practice responsible gaming. The site gives you recommendations of how to set betting limits to keep yourself accountable for playing through online casinos including the option for an account cool-off period which allows you to lock your account between 72 hours and four weeks. The casino also has the phone number for the gambling addiction hotline displayed on many of the site pages.

Tropicana Casino - Sign up process

Tropicana Casino’s registration process focuses on verifying the age and location of the user. Although you can sign up to play online casino games relatively quickly, the site will not allow you to fully activate your account or make a deposit until you provide specific information which the site administrators must approve.

What You Need to do to Sign Up

From the main page of the Tropicana Casino online website, follow these steps to register for an account:

  1. Click the yellow ‘Join Now’ button at the top left-hand side of the page
  2. Select a username and password and enter your e-mail address
  3. Input your contact information including your name, address, phone number and date of birth
  4. Enter the last four numbers of your social security number
  5. Press the yellow ‘Join Now’ button at the bottom of the page

If you have any promotional codes or a friend referred you, make sure to have this information ready, so you (and the referral source) can receive credit.

What Documentation Do I Need to Withdraw Winnings?

Tropicana Casino online takes identification verification seriously, and you can see this in the withdrawal process. If you are planning to deposit your earnings into your bank account directly, you will need to enroll in the casino’s payment processor. The dedication to security is evident in the information that they require from the user before withdrawals. This method requires you to enter your driver’s license number, routing number and bank account number. You will only need to enter this information once.

What is the Registration Process for Tropicana Casino?

The registration process for this reputable online casino is relatively straightforward and shouldn’t take any longer than five minutes. If the site detects that you are hesitating to enter information, a pop-up box appears with the option to speak with a member of their ‘live chat’ staff. If you would prefer to speak with someone on the phone, that phone number is also provided in the same box.

When Can I Withdraw My Earnings?

You can withdraw your winnings any time through a variety of methods. Once you submit your request, you will receive a confirmation message and an update to your account balance. If you are near Atlantic City and prefer to have cash-in-hand, you also have the option to make your withdrawal through the cash cage at the Tropicana Casino.

How is documentation confirmed?

The process of verifying your identification documentation is likely the most challenging part of the signup process. The most accessible proof to send is your license which instantly confirms both your age and address; however, if you don’t have one, acceptable submissions include utility bills, a different type of government identification, or birth certificate. You may need to send in multiple forms of identification depending on the document you use. You can send your information via e-mail to the site administrators. You cannot make an initial deposit until you take this step.

How Long Do Deposits Take?

Once your location and age are confirmed, you can add funds to your account relatively quickly and begin to play. The only time there may be a delay in a deposit is if the transaction is viewed as fraudulent in which case you would be directed to reach out to a member of the customer service team to address the issue.

Deposit & Withdrawal Methods for Tropicana Casino

Part of the appeal of Tropicana Casino is the numerous ways that you can deposit or withdraw funds. We strongly recommend linking your account to your bank account as this is one of the most secure ways to transfer money between your personal bank account and your player account.

Accepted deposit methods at Tropicana Casino

Tropicana Casino allows you to have full control over the regularity of your deposits. While setting up your account, you have the option to set a daily deposit limit that ranges in the following ways:

Payment MethodProcessing Time
Credit/Debit CardInstant
Instant e-CheckInstant
Online Banking Transfer
(compatible with Bank of America, Chase, PNC, Sun Trust, BB&t, HSBC Bank USA, Regions, Capital One 360, New York Community Bank, Wells Fargo and U.S. Bank)
Instant
PayNearMeMay take between 15 and 20 minutes
SkrillInstant
Cash (Casino Cage at the Tropicana Casino and Resort)Instant

It’s important to note that if you decide to set a daily limit, it will not restrict the amount of money you can withdraw.

What Should You Know About Withdrawing Funds from Your Account?

Although the casino tries to process withdrawal requests instantly, there may be some delay depending on the method that you choose. Here is what you can expect:

Withdrawal MethodProcessing Time
Bank Transfer3-5 business days to register to your account
Skrill:Instant
Checks:Up to 7 business days
Tropicana Casino and Resort located at 2831 Boardwalk, Atlantic City, New Jersey 08401Immediate cash payout

Do I need to prove my source of income?

For regular transactions, you don’t need to prove your source of income before gameplay if you supply a viable payment method that the casino can verify. An example of why your payment method may be questioned is if a deposit is flagged as questionable or prevented due to insufficient funds.

What Bonuses and Campaigns are Available at Tropicana Casino?

Tropicana Casino is well-known for its extensive selection of bonuses and campaigns. While many online casinos offer promotions to bring in new patrons, Tropicana Casino does a wonderful job of offering incentives that are attractive to registered and unregistered users alike.

What Kind of Bonuses are Offered?

Bonuses at Tropicana Casino are given to users by way of cash or bonus play money. A popular appeal among new users of the Tropicana Casino is the 100% cash back offer on any losses up to $100.00 incurred during the first week of play. There are no restrictions regarding the type of game this bonus applies to and no clearing requirements.

What Type of Campaigns does Tropicana Casino Offer?

One of the most successful continuous campaigns that Tropicana Casino has is the benefits you receive when you refer a friend. To qualify, the patron user must have made at least one deposit, and the new user needs to input a referral link provided by the patron during registration. The referrer receives an instant credit of $50 in bonus money.

Q: Does Tropicana Casino offer regular promotions?

A: Yes. We can confirm that Tropicana Casino offers regular promotions for both daily free games and short term reload bonus options, so we highly suggest that you check in regularly to see the latest promotion.

Q: How do Trop Points work?

A: There is no end to the number of ways that you can collect Trop Points. Each game features a way to earn points as a result of bets. Once you have amassed a specific amount, you have the option to redeem them for bonus money.

Q: How does the community jackpot work?

A: The community jackpot is a fun way to earn money when a fellow user hits the jackpot. If someone hits the jackpot within one hour of you playing any game, you will receive an award by way of a specific portion of the jackpot earnings. Payouts do vary, but possible monetary wins are up to $10,000.00.

What Type of Games Can You Play at Tropicana Casino?

There are numerous gaming options that novice and experienced gamblers can enjoy. Users can pick from an extensive selection of slot themes or stick with the standard card casino games.

What are Tropicana Casino’s Top Games?

Tropicana Casino offers a fun mix of slot and time-honored casino games. Although the slot games have the same premise, the interface of the game varies with different themes including Wheel of Fortune, the Wild West and Christmas. If you prefer card games, this casino offers classic options including craps, baccarat, blackjack and roulette. Bingo lovers will also relish playing a 90-ball game with the option for a free game every half hour.

What are Tropicana Casino’s software providers?

Software for any of the Tropicana Casino slots, online roulette, or other games is provided through Gamesys and their associated partners such as Scientific Games Interactive, NetEnt, and IGT which allows Gamesys to bring a broad variety of themes to their games without compromising your security during gameplay.

Is it Easy to Use Tropicana Casino?

A significant downside of using Tropicana Casino is their website layout. Although the initial draw is evident with a large display of their leading promotion, in many ways, the site comes off as slightly dated and clunky. Although the games are relatively easy to find, they are not segregated any further than slots, card games or bingo.

What devices can you use for gameplay?

Tropicana Casino is designed to give users numerous methods of accessing their favorite games. As long as you have an internet connection, you should have no problem gambling at Tropicana Casino. One of the most preferred ways to play is through their app that is available for both Apple and Android users through the Apple Store or Google Play Store if you are away from your phone, simply login to your account through your preferred web browser.

How navigable is the site?

At first look, games appear relatively easy to find. They are divided into various categories including slots, casino, free and 90 ball bingo. The issue is that the user is left on their own to shuffle through more than 200 variations of casino games which can be time consuming.

Customer support

Tropicana Casino aims to make contacting their customer support quick and easy to get you back to playing as soon as possible.

How Do You Connect with Tropicana Casino’s Customer Support?

Tropicana Casino offers two convenient ways to contact a member of their customer service team if you are experiencing issues. The most efficient way to reach them is through their online support team that is available 24 hours a day, seven days a week. As soon as you initiate a chat, you are given a rough estimate of your wait time to communicate with a representative.

If the online interface is not an option, you can call them toll-free. The phone number is easy to find through the FAQ section.

 How Does Tropicana Casino Set Themselves Apart?

What Makes Tropicana Casino Unique?

Tropicana Casino NJ’s individuality is found in its continuous promotions that are advantageous for both old and new patrons. There is also a strong dedication to security to ensure that the user has the best experience regardless of what game they decide to play.

Why Should You Gamble at Tropicana Casino?

If you are a fan of an online slot game, Tropicana Casino is the platform for you. Their variation of Tropicana Casino slots caters to every type of player with options that feature Ghostbusters, Greek mythology, Monopoly and even Jeopardy. For card players, the selection of standard card casino games is endless.

Summary

Five Positive Features of Tropicana Casino

  • Easy initial signup
    The casino does a stellar job at creating an account simply. With a single page to input initial information, getting yourself up and running with an account is fast.
  • Customer service
    The fact that there is around the clock customer care is an excellent feature of the casino. Instant answers are always at your fingertips through the live chat feature. It allows you to gamble any time, day or night, with the peace of mind of knowing that there is a person available to help troubleshoot any issues.
  • Promotions
    There is no end to the number of bonuses that are available at Tropicana Casino. In addition to their regular promotions which tend to rotate every few weeks, the promise of $100 cash back on any losses during the first week is certainly appealing to any new user.
  • 90 Ball Bingo
    This game is one that stands out as a unique feature of the casino. The user receives multiple ways to win instead of merely a standard bingo option. Combined with staggering jackpots, this game is sure to appeal even to casual Bingo players.
  • Ways to win free spins
    Tropicana Casino strives to give their users every opportunity to amass bonus money. Slot games are offered daily to patrons with the chance to win free spins on their regular online slots. This feature is helpful as it avoids the patron making additional bets and spending their own funds.

Three Downfalls of Tropicana Casino

  • Verification delay
    The casino goes the extra mile to confirm age and your physical location. While the casino strives to respond to a verification response quickly, the fact that you must send an e-mail with this information instead of just uploading the documentation directly to a particular part of the site and then waiting for feedback is frustrating.
  • FAQ page
    This page of the website is very hard to find. Although it provides plentiful helpful information, it is equally difficult to navigate. You can enter questions that you have through a search bar, but the information that you get can be hit and miss. This interface almost forces you to call or connect with the customer service team online to address any questions.
  • The layout of game choices
    A significant downside of the layout of the website is the way that games are presented to the user. There are only three main pages with gaming options which take time to navigate. Card games are mixed in with roulette options while there is no rhyme or reason to the slot machine choices.

Our Takeaway on Tropicana Casino

Unquestionably, Tropicana Casino is considered a reliable online casino. The promotions and bonuses are a huge pull, and attentive customer support is undeniable. Unfortunately, the major downfall of this favored site is the presentation of their games. Although there is an abundance of them, scrolling through all the options on one page takes precious time away from actual gameplay. For this Tropicana Casino online review, we believe that this is one of the legit online gaming websites available today and give it 4 out of 5 stars.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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