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Vegas Gems Review

3/5

Vegas Gems only received a 3.0 because of an overall underwhelming experience, with shortcomings relating to transparency issues and unfair user conditions. The good part is that you can earn SC for free daily, and there are over 1,200 games.

Welcome Bonus
18+ | Please Play Responsibly | Terms & Conditions apply.
Accept players from USA USA Flag
Patrik Lidin
Writer: Principal Writer and Editor / Head of Content
Experience: Sports Trader, Market Maker, Product Owner Sportsbook, Professional Gambler, Poker Player
Reviewed by:   Expert review board
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What is good?

  • 1,200+ gaming library.
  • Good selection of online slots.
  • Cryptocurrency purchases.
  • Cryptocurrency redemptions.
  • 24/7 live chat.

What is bad?

  • Limited variety of games.
  • No live dealer games are available.
  • Fee when purchasing with fiat.
  • Only ten software providers are available.
  • High redemption limits.
  • Unfair reward conditions.
  • Lack of transparency regarding sweeps rules, company, and redemptions.
Table of Content

Vegas Gems Overall Performance: 3.0

The first impression of Vegas Gems isn’t great because the site doesn’t feature many bells or whistles and is designed in very somber tones of grey and pinkish-red. UI and UX aside, Vegas Games does deliver in the gaming department with over 1,200 games. The game developers don’t stand out, but there are plenty of high-quality games, although I’d say that about 80% of all the games are trash.

Another critical area besides games is the rewards. You can earn Gold Coins (Shards) and Sweepstakes Coins (Gems) daily for free. You have a daily chest and a rakeback based on your gaming activity. These two rewards give you a fighting chance to win and redeem cash prizes without purchasing coins, which is a big plus since this is a sweepstakes casino. 

Regarding redemptions, you should know that the minimum limit is $100. A provision in their terms states that you cannot stack rewards to redeem; they must be used for gameplay within 24 hours of being rewarded. This odd clause takes away from the overall score, impacting rewards, redemptions, fairness, and trust (since this provision isn’t accessible to discover).

In terms of transparency, AMOE at Vegas Gems is hidden. The support seemingly didn’t know as I received several different answers when asking where I could find instructions. One said the footer didn’t display and asked me to use another browser, which still didn’t show. Another told me it’s a popup that shows when I refresh the page, which never shows up. Ultimately, a representative was kind enough to send the instructions over chat, but not without reluctance. Between weird provisions(1) and finding a standard page like Sweeps Rules and AMOE, I think Vegas Gems has little to no transparency, which hurts my trust in the site.

Overall, this is a below-average sweepstakes casino, receiving a 3.0 rating. However, plenty of other, better sweepstakes casinos are available.

Vegas Gems Rating Overview

  1. Coin Rewards and Promotions Rating: 2.5
  2. Redeeming Coins Rating: 3.5
  3. Purchasing Coins Rating: 4.0
  4. Registration and Verification (KYC) Rating: 4.0
  5. Social Games and Software Rating: 3.5
  6. Responsible Gambling Rating: 3.0
  7. Trust and Reputation Rating: 2.0
  8. Fairness and User Rights Rating: 2.5
  9. Usability Rating: 3.0
  10. Mobile Rating: 3.5
  11. Customer Care Rating: 3.5

Why You Should Read and Trust Our Vegas Gems Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this Vegas Gems review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

Personal Thoughts About Vegas Gems

Photo of Patrik Lidin holding an iPhone to show how the Vegas Gems looks.
Rather lackluster UI on Vegas Gems.

Patrik Lidin

“Vegas Gems fails in the worst possible ways because, at first, it looks like a regular sweepstakes casino. I had an impression that it would be an average site. However, shady provisions decrease the quality of rewards and fees associated with purchases, and there is overall difficulty in finding clarity about the platform's “hidden” aspects that even customer support doesn’t know about. Overall, in my experience, I wouldn’t be willing to deposit larger sums of money in Vegas Gems because I don’t find them trustworthy enough. There are much better sweepstakes casinos available. Another worrying thing is that A1 Development LLC is mentioned in seven places in their terms of use, which indicates an affiliation to Funrize, NoLimitCoins Casino, FunzCity, Fortune Wheelz, and Tao Fortune.”

Patrik Lidin, Sweepstakes Casino Expert

High-Level Overview of Vegas Gems

🌐 Website URLhttps://vegasgems.com/
🔐 Part of SPGA AllianceNo
🛑 Legal Age Requirement18+
🎰 Number of Social Casino Games1,200+
🎰 Types of Social Casino GamesClassic Slots, Hold and Spin, Megaways, Scratch Cards
💳 Purchase OptionsVisa, MasterCard, Cryptocurrencies
💰 Welcome Rewards0.40 Gems
💵 Cost of Coin PackageStarts at $4.99
🪙 SC Minimum Redemption$100
💳 Redemption OptionsCryptocurrency, Gift Card, Market, Real Money
📱 Compatible DevicesDesktop, tablet, mobile phone

Vegas Gems State Availability and Differences Between States

Vegas Gems is available in all US states except Nevada, Washington, Idaho, and Michigan. All states where the casino is available offer users the same promotions and bonuses. The minimum legal age to play at Vegas Gems casino is 18 years.

1. Coin Rewards and Promotions Rating: 2.5

Patrik Lidin holding an iPhone with the Vegas Gems rewards page loaded on the webpage.
While there are daily rewards they're only available if you have less than 0.25 Gems (Sweepstakes Coins) in your account.
  • ✅ Registration reward includes Sweepstakes Coins.
  • ✅ Daily rewards, including SCs.
  • ✅ Daily rakeback based on gameplay losses.
  • ❌ Daily reward is only available if your shard balance is less than 0.25.
  • ❌ 24h limitations for rewards.
  • ❌ Difficult to find precise information about reward requirements.
  • ❌ AMOE information is hidden and practically impossible to find.

Patrik Lidin

“You can earn sweepstakes coins for free by registering, logging in, and claiming the daily reward. When playing, you can also claim rakeback based on losses. You must know that rewards must be played within 24 hours, which detracts from this rating. If you don’t do this, there’s a big risk that they’ll deny redemption requests later on, claiming that you stacked rewards because you didn’t utilize rewards when they were given. Given this unfair provision of Vegas Gems terms of use and the overall lack of promotions, I can’t reward a higher than 2.5 rating for rewards.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins Vegas Gems Sweepstakes Casino

Vegas Gems Welcome Rewards

You get 0.40 Gems as a welcome reward when registering on Vegas Gems. You need to open the Welcome Chest upon registration.

Vegas Gems Daily Login Rewards

Every day (every 24 hours), you can open a daily chest from the Rewards page and claim different rewards, which will be added to your Shards and Gems balances. Unfortunately, this reward can only be opened if you have less than 0.25 Gems. This means you cannot collect redeemable Gems if you want to get the daily rewards.

You can also claim a ‘Daily Rakeback’ reward, which is determined based on your losses.

Patrik Lidin

“An issue I encountered when trying to claim daily rewards is my wallet being blocked by another game. Even when I quit the game, I get this error message, so I cannot claim rewards. A frustrating experience.”

Patrik Lidin, Sweepstakes Casino Expert

Competitions and Promotions

The only promotions on Vegas Gems are the different chests.

Daily Chests, Bejeweled Chests, and then the Daily, Weekly, and Monthly Rakebacks.

A random stone is always selected; this determines the amount of Shards and Gems you receive.

Social Media Offers

Although Vegas Gems has social media accounts on Facebook, Instagram, and Twitter, they’re inactive. Hopefully, this will change soon, and everyone will enjoy social media promotions and have more chances to earn free coins.

Vegas Gems Sweepstakes Casino Mail-in Request

You can request 5 to 10 Gems on the Vegas Gems site through AMOE. Your purchases in the previous 30 days determine the amount of Gems. There are no limits to AMOE, but only one can be processed at a time.

Patrik Lidin

“I must note here that Sweeps Rules were hidden, and there is no way to generate a unique AMOE code. I only got this information when pestering customer support after receiving different information about where to find the mail-in instructions with no success.”

Patrik Lidin, Sweepstakes Casino Expert

Step-By-Step Guide for Vegas Gems Write-in Rewards: Postcard and Envelope(2)

  1. Login to your Vegas Gems account and access the online AMOE request form.
  2. Get a standard postcard, and on the front, in black ink in bold caps, legibly handwrite your return address and the words “Request for Sweepstakes Credits.”
  3. On the other side of the postcard, write your full name as shown on your government ID, the email address associated with your Vegas Gems account, the unique request code you got on Vegas Gems, your residential address, and the following statement:

“I wish to receive free Gems in order to participate in the sweepstakes promotions offered by Vegas Gems. In submitting this written request, I confirm that I have read, understood and agree to be bound by the Terms and Conditions and Sweeps Rules as set out on the Vegas Gems website”

  1. Address the envelope you place the request card to:

JSP Media Holdings US LLC
304 S. Jones Blvd #7202
Las Vegas NV 89107

Vegas Gems Loyalty and VIP Program

Vegas Gems doesn’t have a typical VIP Program, but the more you play, the more advanced Daily and Bejeweled Chests you can open from Level 1 to Level 120.

Vegas Gems Promo Code

All new players need to enter the promo code ‘VEGASGEMS’ on the site to claim the following offers:

  • Random, no purchase welcome reward of up to 0.4 to 1,000 Gems,
  • 50% Extra Gems with the first purchase,
  • Daily Chest rewards,
  • Bejewel Cases rewards,
  • Gems Rain reward,
  • 10% Extra Gems Coupon.

Refer-a-friend Program

There is no information about a referral program on the Vegas Gems site as of November 30, 2024.

2. Vegas Gems Redeeming Coins Rating: 3.5

Patrik Lidin holding an iPhone when showing cryptocurrencies options at Vegas Gems.
Cryptocurrencies can be used for both purchases and redemptions.
  • ✅ Quick cryptocurrency redemptions.
  • ✅ Many ways to redeem.
  • ❌ Hard to find information about redemptions.
  • ❌ High minimum redemption limit at $100.
  • ❌ Fiat redemptions cost money to make.

There are four ways to redeem Gems on the Vegas Gems site. You can redeem your collection for Cryptocurrency, Gift Card, Market, or Real Money redemptions. 1 Gem is worth $1, and you need a minimum of $100 worth of Gems to redeem.

Patrik Lidin

“Redemptions are one of the stronger areas of Vegas Gems thanks to the many redemption options and the availability of cryptocurrency redemptions. Negative feedback relates to the high redemption limit of $100 and the fees when making fiat money redemptions. Overall, I give Vegas Gems a 3.5 rating here.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Rewards RedemptionYes
Minimum Rewards Redemption$100
Redemption OptionsCryptocurrency, Gift Card, Market, Real Money
Average Rewards Redemption TimeUp to 10 Days

Vegas Gems Redemption Process: Step-by-Step

  1. Complete the full KYC process.
  2. Click on ‘Redeem’.
  3. Choose from the redemption methods: Cryptocurrency, Gift Card, Market, and Real Money.
  4. Follow the prompts and finalize your redemption.
  5. Depending on your redemption option, the process can take up to 10 days.

How to Redeem A Large Amount ($200,000+) at Vegas Gems

If you win over $200,000, the redeeming process differs from the standard redemption process. Instead of paying you out through their company bank account, they transfer the funds to the National Sweep Company (NCS), which then facilitates the transfer of funds to you.

The NCS will ask you to fill out an affidavit and I-9 and W-9 forms(3). Once everything is cleared, NCS will provide you with tracking numbers, and you’ll receive a check by post. This process can take between 4 and 6 weeks.

3. Purchasing Coins Rating: 4.0

Patrik Lidin holding an iPhone when purchasing coins on Vegas Gems casino.
Coin packages start from $4.99 and all offers include Sweepstakes Coins.
  • ✅ Cryptocurrency accepted.
  • ✅ Good variety of coin packages.
  • ✅ Many payment methods.
  • ✅ Sweeps Coins with every package.
  • ❌ High lowest price at $4.99.
  • ❌ Fee when using fiat.

When purchasing Gold Coins (called Shards) on the Vegas Gems site, you can choose from packages starting at $4.99 and up to $999.99. All of these packages come with free Gems (which are the equivalent of Sweepstakes Coins). Before you can make a purchase, you will need to finish the KYC process.

Patrik Lidin

“Coin purchases are another strong category on the Vegas Gems platform, mainly related to the many coin packages, including Sweepstakes Coins. They accept several cryptocurrencies, which is a huge plus. Overall, not too much to complain about except that fiat transactions cost a small fee.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Game (Gold) Coin package at Vegas Gems

At Vegas Gems, you can choose from different Shards packages with free Gems, starting at $4.99 and going up to $999.99.

  • Package 1: 50,000 Shards + 5.00 Free Gems for $4.99.
  • Package 2: 100,000 Shards + 11.00 Free Gems for $9.99.
  • Package 3: 175,000 Shards + 21.00 Free Gems for $19.99.
  • Package 4: 200,000 Shards + 55.00 Free Gems for $49.99.
  • Package 5: 225,000 Shards + 72.00 Free Gems for $70.00.
  • Package 6: 250,000 Shards + 103.00 Free Gems for $99.99.
  • Package 7: 500,000 Shards + 204.00 Free Gems for $199.99.
  • Package 8: 450,000 Shards + 304.00 Free Gems for $299.99.
  • Package 9: 700,000 Shards + 510.00 Free Gems for $499.99.
  • Package 10: 1,000,000 Shards + 1,020.00 Free Gems for $999.99.

Coin Purchasing Overview and Methods

CategoryDetails
Minimum Purchase Amount$4.99
Maximum Purchase Amount$999.99
Average Purchase TimeInstant
Average Redemption TimeUp to 10 Days
Payment MethodPurchaseRedemption
Visa
Mastercard
PayPal
Apple Pay
Google Pay
Skrill
Trustly
Venmo
Cash App
PayNearMe
Standard ACH
Gift Card
Crypto Currency

4. Registration and Verification (KYC) Rating: 4.0

Patrik Lidin holding an iPhone showing the Vegas Gems registration process.
Not the most engaging registration page, but it works well!
  • ✅ Straightforward registration.
  • ✅ Adequate KYC process.
  • ✅ Gmail SSO available.
  • ❌ Only one SSO option is available.

Registering is straightforward on Vegas Gems but requires more information than it is commonly asked for on other sweepstakes and social casinos. To register, you must provide your email address, username, password, and address. Then, you have the option to finish the KYC process right away or wait until later.

Patrik Lidin

“The registration is simple enough that everyone will be able to sign up with ease. The only thing they can improve on is adding more SSO options. Single-sign On is convenient and improves safety. SSO minimizes the attack surface and risks of user password-related security issues. With that in mind, I cap the rating a 4.0 here, which is good and can easily be improved to a 4.5 or even a 5.0 rating if Vegas Gems enhances the registration flow.”

Patrik Lidin, Sweepstakes Casino Expert

Registration MethodDetails
Email RegistrationYes
Gmail Signup (Google Account)Yes
Facebook SignupN/A
Instagram SignupN/A
X (Twitter)N/A

KYC (Know Your Customer) Process at Vegas Gems

Vegas Gems users must provide more information about themselves through a KYC verification process to get access to all features of the platform:

  • A photo of the front of your ID, clearly showing all four corners of the ID and your date of birth;
  • A photo of the back of your photo ID, clearly showing all four corners of the ID and your date of birth;
  • OR a copy of your current passport;
  • A copy of proof of address (e.g., a recent utility bill, bank statement, or other official documentation showing your full name, address, and the date it was sent).

5. Social Games and Software Rating: 3.5

Patrik Lidin holding an iPhone with Vegas Gems game library showing.
There are over 1,200 games available at Vegas Gems.
  • ✅ Huge gaming library of 1,200+ titles.
  • ✅ Scratch Cards available.
  • ❌ No Live Dealer games available.
  • ❌ Slow game loading times.
  • ❌ Mainly low-quality software providers.

Patrik Lidin

“The game library is one of the strong areas of Vegas Gems because of the sheer number of titles available, around 1,200. However, only two noteworthy software providers are integrated: Booming Games and Habanero Systems. Most games are pretty much trash, but there are enough slots to keep an online slot aficionado busy. But you can’t expect to find classic table games, live dealer games, or casino crash games. All things considered, Vegas Gems get a 3.5 for games and software.”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

CategoryDetails
Online Slots1,200+ including Classic Slots, Hold and Spin, Megaways, Scratch Cards
Jackpot GamesYes
Live Dealer GamesN/A
Table GamesN/A
BingoN/A
LotteryN/A
Scratch CardsYes
PokerN/A
Sports BettingN/A

Software Providers

CategoryDetails
Examples of Top Software ProvidersHabanero Systems, Evoplay, Rubyplay, Booming Games, NetGaming, SoftQuo
Number of Software Providers10
Live Dealer ProvidersN/A
Custom SoftwareN/A
Downloadable AppsN/A

6. Vegas Gems Responsible Gambling Rating: 3.0

Patrik Lidin holding an iPhone with the Vegas Gems responsible gambling page showing.
Players can set timeout limits to manage their gaming.
  • ✅ Dedicated responsible gambling page.
  • ✅ Extra resources regarding support organizations.
  • ✅ Access to timeout via the profile page.
  • ❌ Few responsible gambling tools are available.
  • ❌ Self-exclusion is only available through customer support requests.

Vegas Gems provides several ways for players to stay in control of their gaming. You can use the self-exclusion feature or the account closure option. To access timeout (what they call “Self Lockdown”), navigate to your profile and click ‘Self Lockdown.’ Here, you can choose from four options. Select if you want to take a break from the site for 1 hour, 1 day, 7 days, or 30 days. You can contact customer service if you need to close your account permanently.

Patrik Lidin

“It’s great that Vegas Gems allows players to timeout from their account page instead of going through customer service. Additionally, they have extensive information on the responsible gambling page. But Vegas Gems fall short in responsible gambling because they don’t allow players to request purchase, play, or time limits. Ideally, that should be available to request through customer service. With that in mind, Vegas Gems only gets a 2.5 for responsible gambling.”

Patrik Lidin, Sweepstakes Casino Expert

7. Trust and Reputation Rating: 2.0

  • ✅ One SSO option is available.
  • ✅ Two-factor authentication available.
  • ✅ Adequate KYC.
  • ❌ Lack of transparency around the company and people behind Vegas Gems.
  • ❌ Not transparent around critical provisions that are unfair to players.
  • ❌ No access to AMOE.
  • ❌ Not available in Idaho, Washington, Michigan, and Nevada.
  • ❌ Few responsible gambling tools.

Patrik Lidin

“Vegas Gems was launched in 2023, so it’s a fairly new sweepstakes casino, but that’s no excuse for failing in so many critical aspects. A clear path to information about AMOE is a basic requirement so players can see how they can participate in sweepstakes for free. This is missing. The customer support instructed me to navigate through the footer, but there was no path. I was asked to try a different browser, and since I do testing with multiple browsers, I could conclude that it was missing from all, including Safari, Chrome, and Firefox. Another support representative told me there was a pop-up on page load, but this never showed anywhere. After failing to find the page, customer support eventually copy/pasted the AMOE information through live chat. All in all, there are too many indicators that Vegas Gems is not trustworthy, resulting in a 2.0 rating here.”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

SourceAverage Rating
iOS RatingN/A
Android RatingN/A
Trustpilot Rating(4)4.3
Industry Rating*4.0
*Industry Rating: An aggregated average rating based on the opinion of industry peers.

Vegas Gems Feedback From Users On Reddit

Vegas Gems is a Scam
byu/Nerfgun1969 inChumbaCasino

Comment
byu/No_Driver_92 from discussion
inEarningOnline

Comment
byu/Otherwise-Study-829 from discussion
inChumbaCasino

Social Media and Followers

PlatformFollowers*
Facebook(5)1,000+
Instagram(6)2,000+
X (Twitter)(7)480+
YouTubeN/A
*Followers: This information was checked and updated on November 4, 2024.

8. Fairness and User Rights Rating: 2.5

Everyone should be aware of the following provisions from Vegas Gems Terms of Use(8) as they favor the company and can be considered unfair from the perspective of yourself (the user).

“Interpretation of this Agreement shall be subject to the laws of Ireland. Vegasgems™ and you irrevocably consent to the exclusive jurisdiction and venue of Ireland and it's courts to resolve any claims that may arise as a result of your contract with Us.”

Vegas Gems, Terms and Conditions

While not explicitly unfair, everyone should know that potential legal cases would be tried in Ireland.

“Vegasgems™ does not assume responsibility for the timeliness, deletion, non-delivery or failure to store any user data, communications or personalization settings.”

Vegas Gems, Terms and Conditions

As a data processor, Vegas Gems should be responsible for the timeliness, deletion, non-delivery, or failure to store any user data and communications. 

“12.2 Stacking daily rewards is strictly forbidden. Rewards or free promotional credits must be used within 24 hours of receipt to enter into sweepstakes games on site.”

Vegas Gems, Terms and Conditions

This is an odd provision that is incredibly unfair, considering that rewards can be stacked, and a user wouldn’t know they can’t do it unless they read this provision. While the daily reward is capped at 0.25, meaning a user can’t stack the daily if they already have 0.25, there are still ways to earn promotional credits and allow users to save rewards instead of using them within 24 hours.

9. Usability Rating: 3.0

MacBook with the Vegas Gems starting page loaded in Chrome browser.
The Vegas Gems UI and UX is consistent across all devices.
  • ✅ Consistent UX and navigation across platforms.
  • ❌ No mobile apps.
  • ❌ More or less non-existent design.
  • ❌ UI can be improved in the game lobby.
  • ❌ Hidden provisions that can limit usability without the user knowing it.

Patrik Lidin

“Design is typically not something I put a lot of weight on since it’s subjective, but with Vegas Gems, we can all agree that they can improve the site. The game lobby is difficult to navigate because it’s just a long list with few ways to organize the games. Ideally, they should have different sections and sub-pages for different categories. That said, the platform performs quite well with few glitches and reasonable loading times, resulting in a 3.0 rating in usability.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Mobile AppNo
Mobile WebsiteYes
Loading Speed Mobile AppN/A
Loading Speed Mobile Website12 seconds
Supported Operating SystemsiOS, Android, MacOS, Windows, ChromeOS, Linux, Ubuntu
Supported Web Browsers​​Google Chrome, Safari, Firefox, Microsoft Edge, Opera, Vivaldi, Brave
Overall UX & UIExcellent
NavigationIntuitive
Game Lobby FiltersYes
Search FunctionYes

10. Mobile Rating: 3.5

Patrik Lidin holding an iPhone with Vegas Gems casino game Catch & Snatch showing.
Far from all games are properly optimized to mobile screens but the most important ones are, the ones from Habanero and Booming Games.
  • ✅ Consistent experience on mobile and desktop.
  • ✅ Responsive interface and games adapted to mobile screens.
  • ❌ Slowish loading times on mobile browsers for many games.
  • ❌ Native mobile apps not available.

Patrik Lidin

“Playing Vegas Gems on a smaller screen is almost identical to playing on desktop devices with slightly longer game loading times. The website is well-optimized and, most importantly, consistent with the desktop version, and most of the games are responsive and adapt to mobile screens. All in all, a 3.0 mobile rating.”

Patrik Lidin, Sweepstakes Casino Expert

SourceJustGamblers RatingApple App Store RatingGoogle Play Store Rating
iOS AppN/AN/AN/A
Android AppN/AN/AN/A

11. Customer Care Rating: 3.5

Patrik Lidin holding an iPhone while using the Vegas Gems customer support.
One of the good things with Vegas Gems is the 24/7 live chat staffed by real people and not chatbots.
  • ✅ 24/7 live chat available.
  • ✅ Extensive FAQ section.
  • ❌ No phone support option.
  • ❌ Response times vary depending on the time of the day.
  • ❌ Sometimes inefficient resolutions to questions cause frustration and waste time.

Patrik Lidin

“Depending on the time of the day (or night) you contact Vegas Gems, the response time will vary. My first message took 28 minutes to get a reply. Another day, it only took 4 minutes. Most importantly, Vegas Gems' live chat is staffed with real people, not a chatbot, which is a huge plus. The quality of the help varies, too; as I mentioned already, I had some simple questions relating to standard sweepstakes pages (from a legal perspective) that were missing, and the customer support was unable to send me a link or find a solution on finding them because the pages were simply missing. However, considering live chat and reasonably fast response times, Vegas Gems earns a 3.5 rating for customer care.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Customer Support Opening Hours24/7
Live ChatYes, but no immediate answers.
Chat BotsN/A
Email Supportsupport@Vegas Gems.com
Telephone SupportN/A
Help CentreFAQ, Live Chat, Email

First Response Time (FRT) Test Results

During our review of Vegas Gems, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

  • Live Chat FRT: 28 minutes.
  • Email Support FRT: 30 hours.
  • Website Support Request FRT: Doesn’t have.
  • Telephone: Doesn’t have.

Summary and Finishing Thoughts

Patrik Lidin

“Vegas Gems falls short, not because the gaming experience is bad, but because most other platform aspects are underwhelming. Coin purchases are another area that works well, but why pay money when there are so many shortcomings? In summary, there are better sweepstakes casinos than Vegas Gems, which only receives a 3.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

Vegas Gems Company Overview

Company Name U.S.JSP Media Holdings LTD
Address4a Bankside Cottages, Farranboley, Dublin 14, Dublin, Ireland
PhoneN/A
Emailsupport@vegasgems.com
Established2023
Company Number734841

This Is How Our Review of Vegas Gems Was Conducted

CategoryDetails
Tester and ReviewerPatrik Lidin
Time of TestingApproximately 9 hours between 11-22-2024 to 11-30-2024
Devices Used for TestingAndroid and iPhone were used for mobile tests, and MacBook for desktop tests.
LocationNew York
High-level Overview of MethodologyWith a focus on mobile devices: Registration, verification, claiming rewards, purchasing coins, playing Games, contact support, redeeming coins, and KYC check when prompted.

Please refer to the pages on our rating system and rating methodologies for a complete overview of how we conduct sweepstakes reviews.

Vegas Gems Frequently Asked Questions

Does Vegas Gems Pay Real Money?

You can redeem Gems (Sweepstakes Coins) for cash prizes using fiat or crypto. You need to collect the equivalent of $100 in Gems before redeeming it or cash. You’ll also have to finish the KYC process.

Is Vegas Gems Legit?

Vegas Gems is legit, but several shortcomings warrant a warning that I don’t find the site 100% trustworthy. Considering the availability of sweepstakes casinos in the US, there are better sites to choose from, especially if you plan on spending money buying coins.

What Are Shards and Gems on Vegas Gems?

Vegas Gems uses virtual currencies, Shards and Gems. Shards are the equivalent of Gold Coins and are used in free-to-play mode. Gems are the equivalent of Sweepstakes Coins and can be used for playing games and redeemed for prizes, including fiat and cryptocurrencies.

Resources & Sources

  1. Section 12.1 of Vegas Gems Terms and Conditions, accessed on November 29, 2024, <https://vegasgems.com/terms-and-conditions>
  2. Vegas Gems Alternative Method of Entry, accessed on December 2, 2024, <https://vegasgems.com/sweeps-rules>
  3. National Sweepstakes Company, accessed on November 25, 2024, <https://nationalsweepstakescompany.com/>
  4. Vegas Gems Trustpilot rating information, accessed on November 26, 2024, <https://www.trustpilot.com/review/Vegas Gems.com>
  5. Vegas Gems Facebook Followers information, accessed on November 26, 2024, <https://www.facebook.com/profile.php?id=61550809873379>
  6. Vegas Gems Instagram Followers information, accessed on November 26, 2024, <https://www.instagram.com/vegas.gems/>
  7. Vegas Gems Twitter Followers information, accessed on November 26, 2024, <https://x.com/Vegas GemsdotCom>
  8. Example of unfair provision from Vegas Gems Terms and Conditions, accessed on November 29, 2024, <https://vegasgems.com/terms-and-conditions>

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Operator details
Company Name: JSP Media Holdings LTD
Address: 4a Bankside Cottages, Farranboley, Dublin 14, Dublin, Ireland
Licenses: -
Established: 2023
VAT Number: -
Registration Number: 734841
Awards: -
Languages Supported: English
Associated Brands: -
Affiliate program: Yes
Customer support
Live chat: Yes
Live chat 24/7: Yes
Phone: -
E-Mail Address: support@vegasgems.com
Devices & Apps
Devices: Desktop, Tablet, Mobile
Apps: No
Games & Providers
Amount of games: -
Games: Slots, Scratch Cards
Amount of providers: 10
Providers: Pragmatic Play, Evoplay Entertainment, RubyPlay, Booming Games
Banking & Payments
Currencies: USD
Payment (Deposit): -
Minimum deposit: $5
Payment (Withdrawal): -
Minimum withdrawal: $100
Pending withdrawal period: Up to 10 days
Bonuses & Requirements
Deposit: -
No deposit: -
Free spins: -
Wager requirements free spins: -
Wager requirements: -
18+ | Please Play Responsibly | Terms & Conditions apply.
Accept players from USA USA Flag

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