Virgin Casino Review

JustGamblers.com covers all the details regarding play options and experiences at Virgin Casino. Get the inside scoop.

Is Virgin Casino trustworthy? Find out in our Virgin Casino Review

Operator data

Company name

Nozee Limited (Gamesys)

Address

4th Floor, 10 Piccadilly, London W1J 0DD, United Kingdom

Licenses

New Jersey Division of Gaming Enforcement

Founded year

2004

VAT number

N/A

Registration number

TIN 46-3378852

Payment (Deposit)

Visa/Mastercard, Neteller, Instant Bank Transfer, Skrill, Casino Cage at the Tropicana Casino and Resort, Paypal, PaySafeCard

Payment (Withdrawal)

ACH Bank Transfer, Check, Casino Cage at the Tropicana Casino and Resort, Skrill, Neteller

Deposit bonus

Up to $100 cash back if you wager and lose your first deposit. Up to $50 bonus cash available for new players. Occasionally they will run a deposit match bonus.

Minimum deposit

$10

Minimum withdrawal

$20 on check withdrawals

Payout speed

Processed within 24 hours, may take 3-5 days for ACH, 7-10 days for check, instantly after processing for Skrill and Neteller, instantly after processing for Casino Cage

Currencies

USD

Software

Gamesys, NetEnt, IGT, Scientific Games Interactive, Eyecon

Products

Slots, Blackjack, Roulette, Poker, Bingo, Table Games

Amount of games

Over 200

Devices

Mac, PC, iOS, Android, Windows Phone

Languages supported

English

Restricted countries

Only available in New Jersey

Associated brands

Virgin Games, Heart Bingo, Starspins, Jackpotjoy, TropicanaCasino.com, Botemania, Canal BIngo

Awards

None

Affiliate program

The program is available through Gamesys. Up to 40% share in the revenue generated by your players, CPA program based on per-signup payouts.

Customer Support

Chat, FAQ, Phone, Email, Contact Form

Phone number

844 737 7616

Email address

none listed

Availability

not specified

Is Virgin Casino Trustworthy?

A relatively quiet brand in the online casino space, Virgin Casino has a few years of history behind it. It was launched more than 15 years ago as part of the Virgin fleet of brands. In 2013, after it was sold to Gamesys, Virgin Casino maintained a reliable reputation. The company has fastidiously avoided legal issues, so it is permitted to offer casino games to New Jersey residents without restriction.

Which Certificates Does Virgin Casino Hold?

Virgin Casino holds a security certificate administered by the Gamesys network. This certificate is issued by Thawte, the leading global certification authority for online casinos. Gamesys also uses trusted randomizer software to handle the RNG for slots and other games at Virgin Casino.

Where Is Virgin Casino Licensed for Play in the United States?

Virgin Casino is only licensed for play in New Jersey. Potential players from other states can create a user account, but they will be blocked from playing if geolocation places them outside of the Garden State. 

When Was Virgin Casino Established?

Virgin Games was established in 2003, followed by the US incarnation, Virgin Casino, in 2004. Gamesys, a company most popular for their work in online gambling software, purchased the company in 2013.

What Kind of Reputation Does Virgin Casino Have Among Online Gamblers?

Many players feel that Virgin Casino is both unexceptional and unexceptionable. This casino holds a comfortable, middle-of-the-road position that welcomes new players and retains its regulars but lacks an impressive market share. It rarely wins awards for the digital play experience, but Virgin Casino also manages to stay away from bad press.

How Does www.VirginCasino.com Rank online?

www.virgincasino.com ranks as the world’s 261,502nd most popular site according to Alexa.com data. This ranking translates to being a competent online gambling platform without being the number-one casino online in the US. It ranks significantly below some of its competitors, including 888 Casino.

Is Virgin Casino a Listed Company?

Virgin Casino is owned entirely by Gamesys. Gamesys is not a listed company; the business is privately owned and based in the United Kingdom. Their brands, including Virgin Casino, are held in-house. They offer an affiliate program for those interested in partnering with the company.

Which Other Brands Does Gamesys Own?

Gamesys owns several brands in addition to Virgin Casino. These include Virgin Games, Heart Bingo, Starspins, Jackpotjoy, TropicanaCasino.com, Botemania, Canal Bingo. Many of these brands operate in the European Union or internationally, though TropicanaCasino.com also offers an online casino experience for New Jersey players.

How Does Virgin Casino Support Responsible Gambling?

Virgin Casino doesn’t immediately display information regarding responsible play, but the casino includes some information in its support FAQ. The tools that the casino provides to players to manage their gambling habits include session length timers and deposit limits. The casino also provides a link in the FAQ to resources to help with gambling that is becoming a problem for a user.

Virgin Casino - Signup Process

Virgin Casino offers a signup process that aims to get the user to the betting tables immediately. One of the standout features is minimal clicking. After you press the “signup” button, the full collection of text boxes that you must fill out appears on the same page, and you only need to scroll down to get to the next section rather than waiting for another page to load. The result is slightly clunky from a visual perspective, but it streamlines the user experience.

What Information Do You Need to Sign Up?

Virgin Casino asks for some basic information about you during the signup process. The two categories that this information falls into are contact information and identifying information. Contact information includes your physical mailing address and phone number. Identifying information includes part of your Social Security Number, your full name, and your birthday.

Do You Need Any Documentation to Withdraw?

No; unless your transaction has been flagged due to unusual behavior or potential fraud, the withdrawal process is easy. If you request your withdrawal in the form of a check, your bank may require ID to deposit it into your account. Withdrawals at the casino cage may also require government-issued ID to collect. Otherwise, withdrawal occurs using the same methods that you’ve deposited with, as these methods are already verified.

How Does the Registration Process at Virgin Casino Work?

The registration procedure is straightforward. It’s not the simplest process among online casinos, but the fact that there is no software to download keeps the process streamlined and enables the site to work with full functionality even on mobile platforms.

The signup process involves several steps:

  1. Select “Join Now” from the menu.
  2. Choose a username and password, then provide your email address.
  3. Scroll down to provide your name and identifying information, including the last four digits of your Social Security Number.
  4. Provide a valid address and phone number.
  5. Address the final section with prompts to verify your age, interest in promotions, and consent to receive text messaging communication.

Once you have signed up, you can immediately make a deposit to earn your first deposit bonus.

How Long Does It Take to Withdraw My Winnings at Virgin Casino?

Withdrawal time varies and depends on the method that you choose. The swiftest way to withdraw funds is through Skrill or Neteller, which are nearly instant after the processing time is complete. Another swift method for those near Atlantic City is to withdraw from the casino cage at the Tropicana Casino and Resort.

Which Methods Does Virgin Casino Use to Verify My Documentation?

The casino completes most verification through payment methods and geolocation. The website’s software will read your IP to determine if you are physically in New Jersey. If you are not, you will be prohibited from playing. If Virgin Casino would like additional documentation for your identity, the casino will contact you regarding this request.

How Quickly Can I Deposit Money into My Online Account at Virgin Casino?

Most deposit methods are instant and will allow you to bet using your funds immediately. If a deposit transaction has been flagged, there may be a hold on those funds or on your account in general, and you must resolve the transaction issue before you can play again.

Deposit and Withdrawal Procedures at Virgin Casino

Virgin Casino provides a simple, user-friendly experience for managing currency within your account. You can access your virtual wallet at any time through the menu to view your balance and add or remove funds. For security purposes, you may only withdraw funds using a method that you’ve used to make a deposit.

How to Deposit Funds into Your Virgin Casino Account

As with many other online casinos, Virgin Online Casino offers speedy processing for deposits through multiple means. The casino’s association with Tropicana Casino and Resort in Atlantic City, NJ means that you can deposit physical cash at the casino cage and immediately receive a credit to your account.

Payment Method

Processing Time

Visa / Mastercard

Instant

ACH

Instant

Paypal

Instant

Skrill

Instant

PayNearMe

Instant

Neteller

Instant

Cash (at the casino sage at Tropicana Casino and Resort)

Instant


How to Withdraw Your Earnings

Withdrawals from your account will generally take up to 24 hours to process. The amount of time that it takes to receive your winnings after processing depends on the method that you’ve chosen:

Bank Transfer

3-5 business days to post in your account

Skrill

Instant

Neteller

Instant

Check

Up to 7 business days

Cash (at the casino cage at Tropicana Casino and Resort)

Instant

Do I Need to Prove my Source of Wealth?

Generally, you won’t need to prove a source of wealth for deposits. The situations in which it may be necessary are extremely rare and would most likely prompt an inquiry from customer service along with a specific request for documentation. The behaviors likely to prompt this notice include frequently depositing the maximum amount of currency for a given payment method.

A Review of the Bonuses and Promotional Campaigns at Virgin Casino

Although Virgin Casino does not offer an especially robust selection of bonuses, the casino does maintain a steady variety. Many players are engaged by this variety and find excitement in the bonuses that Virgin offers. Other players may prefer to seek out casinos that offer consistent bonus campaigns that feel familiar month after month.

What Style of Bonuses Does Virgin Casino Offer?

Virgin Casino’s play bonuses usually come in the form of bonus cash. Bonus cash is usable in the casino like regular cash, but it has restrictions when it comes to withdrawing it. We address the circumstances in which you may withdraw bonus cash and its winnings below. Additionally, Virgin Casino, NJ will regularly offer non-cash bonuses.

What Kind of Promotional Campaigns Does Virgin Casino Employ?

Virgin Casino’s promotional campaigns are built around the philosophy of getting more people to try the casino and getting their current users to try new aspects of the casino. This approach results in promotions that provide extra rewards when you refer a friend to join the casino or play a specific game. The casino also permits players to accrue “V Points” that they can exchange for miscellaneous features and rewards on the site.

Some Common Questions Regarding Virgin Casino Bonuses and Campaigns

Q: How frequently does Virgin Casino Online update their promotions?

A: Virgin updates many of its bonuses weekly or even daily. The signup promotions are evergreen but there are many additional calendar-based incentives, such as bonuses for Father’s Day or Halloween, occurring regularly.

Q: Can I withdraw bonus winnings as if the winnings were regular cash?

A: While cash is not available immediately, you can eventually withdraw bonus cash when certain requirements are met. Bonus cash must meet minimum wagering requirements. Once the cash reaches those minimums, you can withdraw the cash and any additional winnings as if you’d deposited it in original currency. The casino determines these minimums based on each bonus that you receive.

Q: Are promotional rewards exclusively in the form of bonus cash?

A: No. Virgin Online Casino NJoffers other incentives, including gift cards to restaurants. These rewards may be pre-determined or allow the player to choose the establishment. Periodic incentives offer other gift card or in-kind rewards.

Q: Do free games offer any promotional winnings?

A: From time to time, the free games at Virgin Casino will incorporate a promotional campaign. These bonuses generally pay out in the form of free plays on slots or other low-value rewards, but they can sometimes result in real money winnings. 

The Variety of Games at Virgin Casino 

There are several kinds of games available at the casino. The casino doesn’t offer unique game styles; instead, Virgin Casino offers mainstays that gamblers in New Jersey reliably enjoy. Virgin provides users with the opportunity to play demo versions of any of its games, so if you see a game that looks interesting but you’d prefer not to risk money just to try it, this free-play introduction comes in handy. You don’t get to keep any winnings, but you do gain the knowledge of whether this is a game that you will enjoy playing.

Virgin Casino’s widest options for games are found in its slots section. These games run the gamut of licensed properties, including Family Guy, Deal or No Deal, Anchorman, Million Dollar Money Drop, and many others. In addition to slots, Virgin Casino offers the following kinds of games:

  • Blackjack
  • Poker
  • Roulette (including American, European, and French)
  • Keno
  • Baccarat
  • 90 Ball Bingo

Who Produces the Software Virgin Casino Uses?

The fact that Gamesys owns Virgin Casino ensures that software remains a strong suit for the site. Many games use Gamesys proprietary software, but the company also partners with several other firms, including NetEnt, IGT, Scientific Games Interactive, and Eyecon, to provide multiple levels of security and different styles of games.

The User Experience at Virgin Casino

Virgin Casino Online NJ provides its users with a safe, easy-to-use gaming experience while they’re logged into the platform. The visual interface admittedly leaves something to be desired, and the site still displays stylistic relics from years past. While the promotions and games may get updated periodically, the visual component of the user interface lags behind.

Which Platforms and Devices Are Compatible with Virgin Casino?

You can use virtually any device to play at Virgin Casino. Gamesys has invested significant effort to ensure that the site is easily accessible from mobile devices and desktop computers. However you prefer to sign into the site, you’ll be supported by quality software that provides a similar experience regardless of device.

What Is the Aesthetic Experience at Virgin Casino?

The site suffers from an outdated aesthetic design policy. Many of the buttons for the games look as though they come from a significantly earlier time for online gaming, and the flash player may prompt users to download and install an associated plugin. Virgin Casino willfully trades aesthetic design for the reliability of its gameplay and overall trustworthiness as a platform.

While we can understand that decision, it still results in a visual experience that underwhelms. The games offer the standard variety of colors and flashiness that you’d expect from any mobile game, tending a little towards garishness in some circumstances.

Despite this shortcoming, the site is easy to navigate, and the designers appropriately highlighted important parts of the site. The location of the login and help buttons are fairly intuitive, so it won’t take long after you first log in before you can competently explore the site.

Virgin Casino’s Customer Support Options

The customer support options at Virgin Casino include basic steps for those who desire immediate feedback from a real user, including live chat. The FAQ section is extensive if you know the right keywords to search for; otherwise, you can use the email prompt.

How Can You Contact Virgin Casino’s Customer Support?

Virgin Casino, unfortunately, lacks a live call option for customer support. Most of the casino’s support is bound within the large FAQ section. This page is not the best-designed FAQ, however, as it is mandatory to use the search function to find what you’re looking for whenever you have a question. If you aren’t sure how to phrase the question, you may receive a frustrating experience with the FAQ because you can’t browse questions and answers via categories.

If you want to communicate with a customer service representative, you can use the 24/7 live chat function or submit an email inquiry using the email form under the help section.

How Does Virgin Casino Stand out from the Rest?

This casino doesn’t take a groundbreaking approach with any part of its platform. Nevertheless, Virgin Casino manages to create an enjoyable experience for players, particularly with its focus on full mobile device compatibility. More than most other online casinos, with Virgin, tablet and phone users can freely enjoy playing casino games.

What Makes Virgin Casino Unique?

One thing that sets Virgin Casino apart is that the platform doesn’t rely on flooding the user with gaming options to hold interest. The casino has a large number of slots online but focuses on core games, an easy-to-use website, and incentives to drive player interest. This simple focus reflects an unpretentious approach, and we appreciate that the casino would rather narrow its focus and do those things well than spread itself too thin.

Another unique quality is that Virgin Casino offers full functionality both on mobile and desktop systems without a download. 

How Appealing Is Virgin Casino to the American Gambler?

Mobile gamers should strongly consider Virgin Casino on the strength of how accessible the casino is for mobile devices. Because Virgin Casino doesn’t use a software download to enable players interface with the casino, those who prefer to use tablets or phones can experience the full suite of options available.

Virgin Casino Expert Review Summary

It’s difficult to drill down exactly how we feel about Virgin Casino. While it’s easy to find positive things to say about the site, we can also find criticisms without looking far. We conclude that the site is worthwhile because it effectively targets a subsection of its clientele.

Five Positive Aspects of Virgin Casino

Virgin Casino has several significantly positive traits: 

  • Platform Versatility
    Gamesys puts a strong emphasis on enabling users to access Virgin Casino from any device. This focus pays off: Virgin is a casino that nearly anyone can enjoy on any device (if they’re in New Jersey).
  • Straightforward Signup
    At first, we didn’t realize how much we enjoyed the fact that the entire signup process occurs on a single page. It was only after we compared the process side-by-side with some of Virgin Casino’s competitors, many of which opted for several text boxes per page during signup, that we realized how nice it was to not have to continually load new pages to get started.
  • Bonus Campaigns
    While Virgin Casino doesn’t offer huge bonus campaigns, the casino is almost always unveiling new campaigns. The casino does a solid job of blending timely incentives with creative ones, and there’s something about the possibility of winning a $500 gift card to a restaurant that can feel more attractive than $1,000 in bonus cash.
  • Security
    Gamesys is recognized for its quality software and security features, so it’s no surprise that Virgin Casino benefits from access to this software. We appreciate that Gamesys allowed other companies to provide software for the casino, as that openness prevented the game selection from narrowing. Despite this acceptance of other companies’ software, Gamesys maintains high standards of security to produce one of the web’s most trusted online casinos.
  • Ease of Use
    The user interface is sensible and invites players to quickly learn where the most relevant buttons are. We have found that ease of use is generally a strong selling point for those who are interested in using any online casino. Coupled with demo games, Virgin Casino is particularly accessible for new players.

Three Areas of Concern at Virgin Casino

Despite the positives, there are areas in which we’d like to see Virgin Casino improve:

  • FAQ
    This section of the website is unfortunately clunky. We were reminded of the process of searching through your inbox for a single key word in an email sent by you-don’t-know-who. If you think of the right word, you’re in luck. Otherwise, you have to keep searching for synonyms until you stumble upon the one that you need.
  • Graphical Interface
    It’s nearly impossible to produce a website that looks equally good on every device that your customers will use, so we don’t hold this shortcoming against Virgin Casino. Nevertheless, there are still several areas on the site that are clunky or unsightly, and the platform could engage a visual makeover without abandoning its sensible layout.
  • Game Selection
    The reduction in available games on Virgin Casino is likely due to the platform’s insistence on a flash-based gaming system. This decision comes from the same source as the casino’s platform versatility (which we noted as a positive above), but we can’t avoid the fact that aside from the options for slots, the table games, such as blackjack online and roulette online, are sparse.

Virgin Casino Review- Our Final Verdict

We weren’t sure how to fairly rate Virgin Casino. The casino is not impressive, but at the same time, it’s safe, reliable, and offers a user experience that appeals to anyone regardless of device. For our final verdict, we felt this balance corresponded to a ‘B’ rating, and we decided on a 4/5 - good, but not amazing.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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