Zula Casino Review

4/5

Zula Casino is a great choice for active players because it offers daily login awards and daily free coins from Instagram and Facebook interaction. It’s easy to stay afloat without making any purchases. Zula is a solid sweepstakes casino and deserves a 4.0 rating.

Welcome Bonus
Coming soon
  • Visa logo
  • MasterCard logo
  • Skrill logo
Accept players from USA USA Flag
Patrik Lidin
Writer: Principal Writer and Editor / Head of Content
Experience: Sports Trader, Market Maker, Product Owner Sportsbook, Professional Gambler, Poker Player
Reviewed by:   Expert review board

What is good?

  • Free 120,000 Gold Coins + 10 SCs registration reward.
  • 1,000+ games to play.
  • 7-tier VIP Program.
  • 3x Daily rewards.
  • Great promotional offering.
  • Many progressive jackpot games.
  • Light-weight, fast-performing gaming platform.

What is bad?

  • No live dealer games.
  • No live chat support.
  • Very few banking options.
  • No dedicated mobile application.
Table of Content

Zula Casino Overall Performance: 4.0

Photo of Patrik Lidin holding an iPhone to show how the Zula Casino looks.
Overview of the Zula Casino starting page.

That Zula Casino is so good comes as no surprise since the brand is owned by SCPS LLC (Blazesoft LTD). Most players unfamiliar with Zula probably know about FortuneCoins, which has been around for a long time and is popular among sweepstakes players.

Zula Casino has a simple design, but not because it’s lazy. You'll notice a considerable performance difference if you pull up Zula next to another “heavier” sweepstakes casino like WOW Vegas. Despite looking worse, Zula Casino provides a better user experience due to fast loading and minimal waiting times.

1,000+ games are available, including slot games, fish games, jackpots, bingo, poker, keno, and scratch card games. Software providers include Pragmatic Play, Booming Games, Kalamba Games, Ruby Play, Relax Gaming, and Habanero. One major drawback is that Zula Casino doesn’t have live dealer games. 

Despite lacking a live casino, I’ve rated Zula Casino 4.0 and can recommend it to all sweepstakes players. The high rating mainly relates to the promotional offering, where I couldn’t find a single negative aspect.

Areas where Zula Casino can improve beyond live dealer games by adding more payment and redemption options, enhancing accessibility for responsible gambling tools, and improving customer support.

Zula Casino Rating Overview

  1. Coin Rewards and Promotions Rating: 5.0
  2. Redeeming Coins Rating: 3.5
  3. Purchasing Coins Rating: 3.5
  4. Registration and Verification (KYC) Rating: 5.0
  5. Social Games and Software Rating: 4.0
  6. Responsible Gambling Rating: 3.0
  7. Trust and Reputation Rating: 5.0
  8. Fairness and User Rights: 3.0
  9. Usability Rating: 4.0
  10. Mobile Rating: 3.5
  11. Customer Care Rating: 3.0

Why You Should Read and Trust Our Zula Casino Review

JustGamblers reviews and rates US sweepstakes casinos based on overall user experience, player value, and suitability for specific kinds of social casino gamers. All reviews and recommendations are carried out and written by a verified sweepstakes expert and fact-checked and approved by our gambling expert review board. The primary tester and reviewer for this Zula Casino review is Patrik Lidin. All the content adheres to our editorial guidelines to guarantee independence, impartiality, and accuracy so you can feel confident in our guidance and recommendations.

Personal Thoughts About Zula Casino

Patrik Lidin

“The Zula Casino platform is quite barebones in terms of design. It’s incredibly lightweight, which provides excellent performance. I like this tradeoff as I value performance more than looks. This prioritization results in low loading times with minimum waiting instead of bloated scripts or CSS, leading to slower performance. I’ve tested Zula Casino extensively on PC, Mac, Android, and iOS and found the performance nearly equal across all technical platforms. Beyond that, Zula Casino has everything a player may ask for. I like that they’re pushing daily rewards so hard as it incentivizes interaction and puts Zula in my stack of daily sweepstakes brands to interact with.”

Patrik Lidin, Sweepstakes Casino Expert

High-Level Overview of Zula Casino

🌐 Website URLhttps://www.zulacasino.com/
🛑 Legal Age Requirement18+
🎰 Number of Social Casino Games1,000+
🎰 Types of Social Casino GamesClassic Slots, Jackpots, Fish Games, Megaways, Classic Sevens, Hold and Win, Bingo, Poker, Keno, Scratch Games
💳 Purchase OptionsVisa, MasterCard, Skrill
💰 Welcome RewardsFree 120,000 Gold Coins + 10 SCs
💵 Cost of Coin PackageStarts at $1.99
🪙 SC Minimum Redemption50 SC
💳 Redemption OptionsOnline Banking, Skrill
📱 Compatible DevicesDesktop, tablet, mobile phone

Zula Casino State Availability and Differences Between States

Zula Casino is available in most states except Idaho, Michigan, Washington, and Georgia. All states where the casino is available offer users the same promotions and bonuses. The minimum legal age to play at Zula Casino is 18 years.

1. Coin Rewards and Promotions Rating: 5.0

Patrik Lidin holding an iPhone with the Zula Casino rewards page loaded on the webpage.
Zula Casino offer many promotions and competitions on their website and social media channels.
  • ✅ 3x daily free coin rewards.
  • ✅ Several promotions.
  • ✅ High amount of free Gold Coin awards.
  • ✅ Many ways to earn Sweeps Coins.
  • ✅ Engaging social media contests.
  • ✅ 7-tier VIP Program with added perks.

Patrik Lidin

“I couldn’t find any negative aspects regarding coin rewards and promotions in Zula Casino, resulting in a perfect 5.0 rating. This sweepstakes casino is likely where it’s easiest for players to keep playing daily without ever purchasing coins.”

Patrik Lidin, Sweepstakes Casino Expert

How to Earn Coins Zula Sweepstakes Casino

Zula Casino Welcome Rewards

Registering at Zula Casino rewards you with 120,000 Gold Coins and 10 Sweepstakes Coins given that you complete all registration actions:

  1. Registration.
  2. SMS verification and consent.
  3. Email verification and consent.
  4. Connect your Facebook account.
  5. Connect your Google (Gmail) account.
  6. Redeem the first daily login award.

Zula Casino Login Rewards

Logging in daily will give you 10,000 GC and 1.00 free SC. This amount increases as you climb the VIP tier.

Competitions and Promotions

There is a list of promotions that are always available at Zula:

  • Daily Login Bonus.
  • Refer-a-Friend Bonus.
  • Weekly Winners Bonus.
  • VIP Program Bonuses.

Besides these, there are a few time-limited promotions which are changed regularly:

  • Multiplier Mania: Exclusive Games Category.
  • Mega Raffle: Max Free Spins.
  • Booming Tournament: Multiplier Race.
  • Zula Casino Birthday Month: Spin into Another Year of Thrills.
  • Race of Fortune: Golden Trails of Zula.

Social Media Offers

Zula Casino also offers social media-specific offers(1) that require that you have an account with applicable social media platforms to interact with the contests:

  • Word Scramble Competition.
  • Conquer the Maze.
  • Gold Coins Galore.
  • Social Media Trivia.
  • Happy Hour.
  • Word Search Competition.
  • Zula Casino Carnival.

Zula Sweepstakes Casino Mail-in Request (AMOE)

Players can receive 5 Sweeps Coins as part of Zula Casino’s Mail-in-Request promotion. To participate in the promotion, players must finalize account verification (KYC process) and follow the steps outlined in the following section.

Step-By-Step Guide for Zula Casino Write-in Rewards: Postcard and Envelope

You must mail a handwritten request to Zula Casino. You can make one request per envelope, and upon successful processing, you will receive five sweepstakes coins. Make sure you complete the KYC process before sending the request.

Your handwriting must be legible. Your address must correspond to the verified address in your Zula account.

Use a standard unfolded postcard (4” x 6”) that you will put in a stamped #10 envelope. Write in CAPS and ensure your handwriting is legible. Use a pen with blue ink.

Write the address on the front of your envelope:

  • ZULA CASINO
  • 10-8707 DUFFERIN STREET, 
  • THORNHILL, 
  • PO BOX #170, 
  • ONTARIO, 
  • CANADA L4J 0A2

You must also write your return mailing address and the phrase “SWEEPS COINS CREDITS” on the front of the envelope. 

Inside the envelope, place a piece of paper with handwritten information:

  • Your full name is displayed on your government-issued identification.
  • The e-mail address registered on your Account.
  • Your return address as registered in your Zula account.
  • Your userID as registered in your Zula account.
  • The following statement:

Zula casino logo

“I AM REQUESTING FREE SWEEPS COINS TO PARTICIPATE IN THE PROMOTION. BY SUBMITTING THIS REQUEST, I HEREBY DECLARE THAT I HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY YOUR TERMS AND CONDITIONS AND RULES”.

Zula Casino, Mail-in Request (AMOE) Instructions

Zula Casino Loyalty and VIP Program

Patrik Lidin holding an iPhone with the Zula Casino VIP Program loaded on the webpage.
A major advantage of Zula Casino is the rewarding VIP program. Low barriers of entry.

Zula Casino has a 7-tier VIP Program. You climb the VIP ladder by playing and making purchases. You start at Bronze, and the tiers are updated weekly on Fridays.

  • Bronze: daily bonus.
  • Silver: daily bonus, exclusive offers.
  • Gold: daily bonus, exclusive offers.
  • Platinum: daily bonus, exclusive offers, monthly bonus.
  • Diamond I: daily bonus, exclusive offers, monthly bonus, birthday bonus, dedicated VIP Host.
  • Diamond II: daily bonus, exclusive offers, monthly bonus, birthday bonus, dedicated VIP Host, weekly offers, weekly bonus.
  • Diamond III: daily bonus, exclusive offers, monthly bonus, birthday bonus, dedicated VIP Host, weekly offers, weekly bonus, secret bonus.

Zula Casino Promo Code

As of October 19, 2024, no promo code is required to access any Zula Casino promotions.

Refer-a-friend Program

Using your unique Zula Casino referral link, you can get rewarded and earn bonuses when your friends make their first purchase after signing up with your ‘Refer-a-friend’ code(5).

2. Zula Casino Redeeming Coins Rating: 3.5

Photo of Patrik Lidin holding an iPhone showing the daily free rewards at Zula Casino
With all the free rewards offered, you could easily hit the minimum redemption limit without any purchases.
  • ✅ Clear redemption instructions.
  • ❌ Limited redemption options.
  • ❌ High minimum redemption limit.
  • ❌ Long processing times.

Patrik Lidin

“One of the weaker areas of Zula Casino is the redemptions where they only manage a 3.5 score. They’re hovering around industry standards regarding redemption options and redeeming limits. Fifty sweepstakes coins for gift cards is a bit high and takes away from a higher score. Another negative aspect is that redemption times are slower than average.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Rewards RedemptionYes
Minimum Rewards Redemption50 Sweepstakes Coins for a gift card, 100 Sweepstakes Coins for cash prize
Redemption OptionsVisa, MasterCard, Skrill
Average Rewards Redemption Time3-5 Days

Zula Casino Redemption Process: Step-by-Step

To redeem coins at Zula Casino, players need to follow specific steps:

  1. In the right menu bar, click on ‘Redeem’.
  2. After completing the KYC process, choose between a gift prize (50 SCs) or cash prize (100 SCs) redemption.
  3. Choose the redemption method.
  4. Wait for the casino to process your redemption request.

How to Redeem A Large Amount ($200,000+) at Zula Casino

If you win over $200,000, the redeeming process differs from the standard Zula Casino Redemption process. Instead of paying you out through their company bank account, they transfer the funds to the National Sweep Company (NCS), which then facilitates the transfer of funds to you.

The NCS will ask you to fill out an affidavit and I-9 and W-9 forms(2). Once everything is cleared, NCS will provide you with tracking numbers, and you’ll receive a check by post. This process can take between 4 and 6 weeks.

3. Purchasing Coins Rating: 3.5

Patrik Lidin holding an iPhone when purchasing coins on Zula Casino.
With coin packages from $0.99 to $349.99, there's something for all sizes of wallets.
  • ✅ Starting from $0.99.
  • ✅ 13 coin packages, 12 containing free sweepstakes coins.
  • ✅ Exclusive VIP offers.
  • ✅ Add-Ons, like 24/7 Live Chat Customer Support.
  • ❌ Limited purchase method options.

Patrik Lidin

“Zula Casino usually has several coin offers available, so you should wait until they have a good offer within your purchasing budget to get the most out of it. Prices range from $0.99 to $349.99, which is great as it fits most wallets. They can improve the 3.5 rating by adding more payment options.”

Patrik Lidin, Sweepstakes Casino Expert

Purchase a Game (Gold) Coin package at Zula Casino

There are 13 Gold Coin Packages available at Zula Casino, ranging from $0.99 to $349.99:

  1. 30,000 Gold Coins for $1.99.
  2. 100,000 Gold Coins + Free 5.00 Sweeps Coins for $0.99.
  3. 100,000 Gold Coins + Free 5.05 Sweeps Coins for $4.99.
  4. 120,000 Gold Coins + Free 5.05 Sweeps Coins for $4.99.
  5. 750,000 Gold Coins + Free 20.00 Sweeps Coins for $9.99.
  6. 750,000 Gold Coins + Free 20.25 Sweeps Coins for $19.99.
  7. 800,000 Gold Coins + Free 20.25 Sweeps Coins for $19.99.
  8. 1,115,000 Gold Coins + Free 30.40 Sweeps Coins for $29.99.
  9. 2,000,000 Gold Coins + Free 50.75 Sweeps Coins for $49.99.
  10. 5,000,000 Gold Coins + Free 102.00 Sweeps Coins for $99.99.
  11. 8,750,000 Gold Coins + Free 153.50 Sweeps Coins for $149.99.
  12. 12,500,000 Gold Coins + Free 205.00 Sweeps Coins for $199.99.
  13. 25,000,000 Gold Coins + Free 360.00 Sweeps Coins for $349.99.

Coin Purchasing Overview and Methods

CategoryDetails
Minimum Purchase Amount$0.99
Maximum Purchase Amount$349.99
Average Purchase TimeInstant
Average Redemption Time3-6 days
Payment MethodPurchaseRedemption
Visa
Mastercard
Skrill
Trustly
American Express
Apple Pay
Google Pay
Diners Club
Discover Card
JBC
Union pay
Prizeout
PayPal

4. Registration and Verification (KYC) Rating: 5.0

Patrik Lidin holding an iPhone showing the Zula Casino KYC process.
Zula Casino has a robust KYC flow, courtesy for Jumio.
  • ✅ Many registration options.
  • ✅ Thorough KYC process.
  • ✅ KYC through Jumio.
  • ✅ Many SSO options.

Patrik Lidin

“It was nice to see that Zula Casino had invested in a reputable KYC provider. In this case, it was Jumio, and it made the KYC process smoother and faster than other sweepstakes casinos. The registration process was also smooth, with several SSO options, and I like to see the added safeguard with SMS verification upon registration. Overall, there are no negatives here, and Zula Casino deserves another perfect 5.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

Registration requires the following information:

  • Email address.
  • Full name.
  • Safe and unique password.
  • Date of birth.
  • Address.
  • Phone number.

There is also the option to sign on using SSO with Google (Gmail) and Facebook.

Registration MethodDetails
Email RegistrationYes
Gmail Signup (Google Account)Yes
Facebook SignupYes
Instagram SignupN/A
X (Twitter)N/A

KYC (Know Your Customer) Process at Zula Casino

For purchases and redemptions, you must complete the Zula Casino KYC process. Prepare to provide the following documentation, which should match the information in your Zula account:

  • Government-issued photo ID: State/National ID, passport, or driver's license.
  • Proof of address: A utility bill clearly stating which address you reside in. This document can be photographed or color-scanned. Make sure it is not older than three months.
  • Bank statement: It must be from your bank account with your address visible. PayPay statements, cash app, or pre-paid card statements are not accepted. Make sure the bank statement is not older than three months.

5. Social Games and Software Rating: 4.0

Patrik Lidin holding an iPhone with Zula Casino game library showing.
With over 1,000 games to play there's bound to be something for everyone.
  • ✅ 28 software providers, including Pragmatic Play and Booming Games.
  • ✅ Great variety of games, such as slots, poker, bingo and scratch cards.
  • ✅ 1,000+ gaming library.
  • ❌ No Live Dealer games.

Patrik Lidin

“Zula Casino has an impressive game library and can achieve a 4.5 rating if they add live casino games. Focusing on what they have, there are over 900 online slots, along with traditional table games, video poker, bingo, and scratchies. It’s a well-rounded offering that earns them a 4.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

Casino Games

CategoryDetails
Online Slots1,000+, including Classic Slots, Jackpots, Fish Games, Megaways, Classic Sevens, Hold and Win.
Jackpot GamesYes
Live Dealer GamesNo
Table GamesYes
BingoYes
LotteryN/A
Scratch CardsYes
PokerYes
Sports BettingN/A

Software Providers

CategoryDetails
Examples of Top Software ProvidersPragmatic Play, Booming Games, Kalamba Games, Ruby Play, Relax Gaming, Habanero
Number of Software Providers18
Live Dealer ProvidersNo
Custom SoftwareZula Casino Homemade
Downloadable AppsNo

6. Zula Casino Responsible Gambling Rating: 3.0

Patrik Lidin holding an iPhone with the Zula Casino responsible gambling page showing.
RG tool management through customer support tickets just isn't good enough.
  • ✅ Adequate RG tools.
  • ✅ Extensive information about responsible social gambling.
  • ❌ Ticketing system via the Helpdesk for setting up responsible gameplay.

Patrik Lidin

“While Zula Casino has good information about what they call ‘responsible social gambling,’ the tools to manage gambling are managed through Zula customer support. Raising a ticket and waiting for feedback is not good. There’s too much friction and someone who wants to limit themselves quickly could have to wait several hours until the limit is actioned. This is problematic because a person who may have a problem could cause considerable damage during that waiting period. Zula must add RG tools from the profile section to receive a higher rating than 3.0.”

Patrik Lidin, Sweepstakes Casino Expert

There are three responsible gambling tools available on Zula Casino:

  • Account Time-Out: time yourself out without access to your account until the timeout period is over.
  • Self-exclusion: block yourself from accessing and playing for 6 months or more.
  • Closing Your Account: permanently close your account by emailing a request to support@zulacasino.com.

7. Trust and Reputation Rating: 5.0

Patrik Lidin holding an iPhone with the Zula Casino Instagram account.
Social media is one of many indicators of trust; while incentivized, Zula has a large following across all platforms.
  • ✅ Many social media followers.
  • ✅ KYC process required for purchases and redemptions.
  • ✅ Reliable software partners.
  • ✅ Well-known and established company.

Patrik Lidin

“If you’ve read my other sweepstakes casino reviews, you’ll know that I value brands that are transparent about who they are. Zula Casino is operated by Blazesoft, a well-known company that doesn’t hide information about who owns the company or works there. The company was recently recognized at the 2024 SBC Awards(3), getting shortlisted for Operator of the Year and Rising Star. Through their flagship brand, Fortune Coins, they were named Social Gaming Operator of the Year at the 2024 North America SBC Awards(4).”

Patrik Lidin, Sweepstakes Casino Expert

Brand Rating From Other Critics

SourceAverage Rating
iOS RatingN/A
Android RatingN/A
Trustpilot Rating(5)4.6
Industry Rating*4.0
*Industry Rating: An aggregated average rating based on the opinion of industry peers.

Zula Casino Feedback From Users On Reddit

Comment
byu/Painter41198 from discussion
inChumbaCasino

Comment
by from discussion
inChumbaCasino

Zula casino
byu/Mef_Inc inChumbaCasino

Social Media and Followers

PlatformFollowers*
Facebook(6)78,000+
Instagram33,900+
X (Twitter)(7)3,100+
YouTubeN/A
*Followers: This information was checked and updated on October 19, 2024.

8. Fairness and User Rights Rating: 3.0

Everyone should be aware of the following provisions from Zula Casino Terms and Conditions(8) as they favor the company and can be considered unfair from the perspective of yourself (the user).

Zula casino logo

“READ SECTION 12 CAREFULLY - PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRES YOU TO PURSUE ANY PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME.”

Zula Casino, Terms and Conditions

This is a very unfair arbitration clause and class action waiver as it prevents you and other users from joining together to collectively resolve disputes against the company. Unfortunately, this clause is common among sweepstakes casinos, but it doesn’t make it acceptable for Zula Casino to employ such unfair provisions.

Zula casino logo

“At any time, we reserve the right to (i) suspend or close your Account indefinitely or (ii) withhold all or part of the balance or recover from your Account or your bank account any Prizes, jackpots, Gold Coins or Sweeps Coins, if you have breached or we believe you have breached any provision of this Agreement (including the Rules Regarding Zula Casino), or if we believe you have engaged, attempted to engage, or will engage in the future in any of the following activities:
You operate multiple Accounts;
You attempt to issue a chargeback or reverse a payment made to us without our consent;
You misrepresent your Account details, including, but not limited to, your identity, age, location, place of residence, and citizenship;
You are not the age of majority in your jurisdiction;
You use your Account through a VPN or similar service;
You access your Account from an Excluded Territory;
You communicate with us or our staff in an offensive manner, including, but not limited to, through racist, derogatory, threatening, sexually explicit or abusive language;
You disclose information regarding an Exclusive Offer to a third party for an improper purpose such as fraud or misrepresentation;
You disclose your Account information to a third party;
You allow a third party to access your Account;
You play a Game or use the Website in a coordinated manner with third parties or other User(s);
You make a false, misleading, derogatory or abusive statement about the Website on any public forum, including, but not limited to, Facebook, Twitter, Instagram, Reddit or any other social media platform;
or If in Our reasonable opinion, we form the view that you are abusing any promotion, jackpot, game or Content to derive any advantage or gain for yourself or other Participant/s, including by way of fraudulent activity.”

Zula Casino, Terms and Conditions

The broad ability of the company to suspend user accounts or withhold funds at their sole discretion is very unfair. It’s normal that certain violation can result in suspension or termination, but in certain cases it should be possible to appeal to provide proof.

Zula casino logo

“Sweeps Coins are only valid for 60 days from the date a User last logged into their Account and will thereafter automatically be forfeited.”

Zula Casino, Terms and Conditions

The 60-day expiration period for Sweeps Coins is relatively short and unfair, forcing you to use the earned SC within a limited timeframe or risk forfeiting it entirely. What’s more fair is that SC is forfeited as part of this provision:

Zula casino logo

“If no activity has taken place through an Account for eighteen (18) months, we reserve the right to deactivate said Account.”

Zula Casino, Terms and Conditions

9. Usability Rating: 4.0

  • ✅ User-friendly, clean design.
  • ✅ Fast loading times.
  • ✅ Easy-to-navigate website.
  • ✅ Advanced game filter and search functions.
  • ❌ No dedicated app available.

Patrik Lidin

“Looks can be deceiving. While the brand doesn’t look great, there are benefits to the simplicity as the platform loads fast across all devices. The design is also optimized for small screens across all devices, which provides consistency in user journeys and makes the platforms easier to use. The only drawback is that the site is ugly, and no mobile apps are available, resulting in a 4.0 rating.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Mobile AppNo
Mobile WebsiteYes
Loading Speed Mobile AppN/A
Loading Speed Mobile Website2.5 seconds
Supported Operating SystemsiOS, Android, MacOS, Windows, ChromeOS, Linux, Ubuntu
Supported Web Browsers​​Google Chrome, Safari, Firefox, Microsoft Edge, Opera, Vivaldi, Brave
Overall UX & UIGood
NavigationIntuitive
Game Lobby FiltersYes
Search FunctionYes

10. Mobile Rating: 3.5

Patrik Lidin holding an iPhone with Zula Casino game 5 Wild Buffalo showing.
Pages, games, and features have fast loading times on mobile devices thanks to a mobile-first approach.
  • ✅ Quick loading times.
  • ✅ Optimized for smaller screens.
  • ❌ No dedicated mobile app.

Patrik Lidin

“Zula Casino doesn’t have a mobile app, which takes away from a rating of higher than 3.5. What’s good is that the simple design outperforms most other sweepstakes casinos when it comes to browser usage.”

Patrik Lidin, Sweepstakes Casino Expert

SourceJustGamblers RatingApple App Store RatingGoogle Play Store Rating
iOS AppN/AN/AN/A
Android AppN/AN/AN/A

11. Customer Care Rating: 3.0

Patrik Lidin holding an iPhone while using the Zula Casino customer support.
The customer support isn't revolutionizing anything, but it works well most of the time.
  • ✅ Extensive FAQ section.
  • ✅ Simple ticketing system.
  • ❌ No Live Chat support option except for VIP players.

Zula Casino has a help center with an extensive FAQ section and a ticketing system where players can contact the customer support team. A dedicated VIP Host is available to VIP members who have reached the Diamond I level.

Patrik Lidin

“I gave a 3.5 rating to this category because of the lack of Live Chat and phone support options. It sucks that only players with a Diamond 1 level can receive live chat support. I also found that customer support wasn’t so efficient in answering my questions, prompting additional replies to clarify the issue or answer I was seeking. There’s definitely room for improvement here and I can only rate them at 3.0 for customer support.”

Patrik Lidin, Sweepstakes Casino Expert

CategoryDetails
Customer Support Opening Hours24/7 Ticketing System
Live ChatN/A
Chat BotsN/A
Email Supportsupport@zulacasino.com
Telephone SupportN/A
Help CentreFAQ, Support Hub, email support, ticketing system

First Response Time (FRT) Test Results

During our review of Zula Casino, we tested their customer support by measuring the elapsed time between us raising a ticket and an agent responding to it:

  • Live Chat FRT: N/A
  • Email Support: 20 minutes
  • Submit a request: 1 hour, 20 minutes
  • Telephone: N/A

Summary and Finishing Thoughts

Patrik Lidin

“4.0 is an above-average rating for sweepstakes casinos, and the raw rating without rounding is 3.86, which is comparable lower than some other sweepstakes casinos I rated 4.0, such as WOW Vegas. There are some areas where Zula Casino must improve, mainly related to responsible gambling, tweaking their terms of use to be more balanced between SCPS LLC and the users, providing better support coverage, and the addition of live dealer games. Other than that, Zula Casino is a good option. As I mentioned in the introduction, you can collect three different daily rewards, which means you can play every day without making any purchases.”

Patrik Lidin, Sweepstakes Casino Expert

Zula Casino Company Overview

Company NameSCPS LLC (Blazesoft LTD)
Address850 New Burton Road, Suite 201, Dover, DE 19904, United States
3-222 Snidercroft Rd Concord, ON, L4K 2K1 Canada
PhoneN/A
Emailsupport@zulacasino.com
Established2022
Company NumberN/A

This Is How Our Review of Zula Casino Was Conducted

CategoryDetails
Tester and ReviewerPatrik Lidin
Time of TestingApproximately 17 hours between 09-22-2024 to 10-21-2024
Devices Used for TestingAndroid and iPhone were used for mobile tests, and MacBook for desktop tests.
LocationNew York
High-level Overview of MethodologyWith a focus on mobile devices: Registration, verification, claiming rewards, purchasing coins, playing Games, contact support, redeeming coins, and KYC check when prompted.

Please refer to the pages on our rating system and rating methodologies for a complete overview of how we conduct sweepstakes reviews.

Zula Casino Frequently Asked Questions

Is Zula Casino Legit?

Yes, Zula Casino is a legit casino despite mixed reviews. However, as I highlighted in this review, there are provisions in the terms of use that are unfair to players, which may cause a situation where you are mistreated. This has contributed to the fact that some users have expressed concerns about Zula Casino’s legitimacy.

Can You Win Real Money Playing Zula Casino?

Yes, Zula Casino is a sweepstakes and social casino where players cannot win real money, but can redeem Sweepstakes Coins for gift card and real money prizes.

Who owns Zula Casino?

Zula Casino is owned and operated by SCPS LLC and Blazesoft LTD. SCPS LLC is responsible for operations and regulatory compliance, overseeing daily activities, ensuring legal adherence, and handling customer service. At the same time, Blazesoft LTD specializes in the creative and technical aspects of developing and designing engaging games.

Resources & Sources

  1. Zula Casino Social Media Promotions information, accessed on October 2, 2024, <https://www.instagram.com/zulacasino/>
  2. National Sweeps Company, accessed on October 15, 2024 <https://nationalsweepstakescompany.com/>
  3. SBC Awards 2024 information, accessed on October 12, 2024, <https://www.linkedin.com/posts/blazesoft-ltd._blazesoft-sbcawards2024-globalsbcawards-activity-7225200189207101440-aw9q/>
  4. North America SBC Awards 2023, accessed on October 12, 2024, <https://sbcevents.com/sbc-awards-north-america/>
  5. Zula Casino Trustpilot Rating, accessed on October 15, 2024, <https://www.trustpilot.com/review/zulacasino.com>
  6. Facebook followers information, accessed on October 16, 2024, <https://www.facebook.com/ZulaCasino>
  7. X (Twitter) followers information, accessed on October 16, 2024,  <https://x.com/zula_casino>
  8. Zula Casino Terms & Conditions, accessed on October 3, 2024, <https://www.zulacasino.com/terms-and-conditions>

Have you played at Zula Casino? Or do you have a question about this site?

Weigh in on your experiences with Zula Casino or submit any questions or complaints to us. You can use the player rating feature below to leave your opinions and comments about this site.Is Zula Casino Legit?

Operator details
Company Name: SCPS LLC, Blazesoft LTD
Address: 850 New Burton Road, Suite 201, Dover, DE 19904 United States, 3-222 Snidercroft Rd Concord, ON, L4K 2K1 Canada
Licenses: -
Established: 2022
VAT Number: -
Registration Number: -
Awards: -
Languages Supported: English
Associated Brands: FortuneCoins, Sportzino
Affiliate program: https://www.zulacasino.com/become-an-affiliate
Customer support
Live chat: No
Live chat 24/7: No
Phone: -
E-Mail Address: support@zulacasino.com
Devices & Apps
Devices: Desktop, Tablet, Mobile
Apps: No
Games & Providers
Amount of games: -
Games: Slots, Poker, Bingo, Keno, Scratch Cards
Amount of providers: 18
Providers: Pragmatic Play, Booming Games, Kalamba, RubyPlay, Relax, Reel Time Gaming, Habanero
Banking & Payments
Currencies: USD
Payment (Deposit): Visa, MasterCard, Skrill
Minimum deposit: $1
Payment (Withdrawal): Skrill
Minimum withdrawal: $50
Pending withdrawal period: 3-6 days
Bonuses & Requirements
Deposit: $1,000,000
No deposit: $120,000
Free spins: -
Wager requirements free spins: -
Wager requirements: ×1x
Coming Soon
Accept players from USA USA Flag

You’ve read our expert review - read on for reviews from real users.

User Reviews for Zula Casino

0
Rated 0 out of 5
0 out of 5 stars (based on 0 reviews)
Excellent0%
Very good0%
Average0%
Poor0%
Terrible0%
We value your opinion, whether it’s positive or negative. Please leave a helpful and informative review, and don't disclose personal information or use abusive language. All user reviews are moderated to ensure they meet our posting guidelines.

There are no reviews yet. Be the first one to write one.

Add your review

Select Your Country
Close