7 Clear signs that you should switch to a new casino

Wondering if you should switch to a new casino? It’s a big decision and one that you might need some help with. We know how important it is that you enjoy your time playing casino games and that there are times when a change is a good idea. To help you decide whether switching the online casino you play at is right for you, keep reading for details of the seven signs you should check out a different casino site.
Isabella Johnson
Expert: Isabella Johnson Fact Reviewer & Journalist
Experience: Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

1. Your current online casino treats you unfairly

The online casino site you use should always treat you fairly. For example, the site should use random number generator (RNG) technology for its games, and it should not withhold money you have legitimately won. The casino should also adhere to the terms and conditions listed on its website and make it easy for you to ask questions or raise concerns. If you feel you aren’t being treated fairly, you may want to check if your favorite games are available elsewhere and register at a different site.

2. The casino is stalling your withdrawals for no legit reason

Winning money at a casino is a good feeling, but you can get frustrated if the casino doesn’t deal with your withdrawal requests quickly and efficiently. There may be slight delays when you first join a casino if you need to provide photo id and proof of address, but after you’ve completed the know your customer (KYC) process there shouldn’t be a problem with withdrawals. They should usually take less than 48 hours, although bank transfers take longer. If you win and have problems collecting, it’s time to move on to a more reliable online casino.

3. The online casino platform does not work properly

It’s frustrating when you’re playing an online casino game and it freezes for no reason. Other problems with casino websites are annoying too, such as the pages taking ages to load, or links not working. If you’re using a website that has these problems, it’s worth switching to a new online casino that has better connectivity and gives you an improved playing experience. The same applies if the casino you use right now is badly designed and the navigation is poor. Always remember that you have other options.

4. Your favourite casino games are no longer available

You get used to playing your favorite online casino games, whether you prefer video slots, megaways games, drops & wins, table games like baccarat, blackjack, roulette, and poker, or live casino action. So, if the casino site you love suddenly stops providing your favorites, you’ll be frustrated. Before you decide whether it’s worth choosing a new casino to play at, consider the entire playing experience. If you love every other aspect of the casino, and only a couple of games are missing, you may want to keep playing at your current site. However, if the games are really important to you, looking elsewhere is a good idea.

5. You are no longer receiving any bonuses or promotions

When you sign up at a new casino, you’ll usually get a welcome bonus which gives you extra cash to play with that has conditions attached. The best online casinos don’t just give bonuses to new players, they recognise loyalty as well. This recognition often takes the form of regular free spins, tournament entries, or a VIP scheme. If your casino doesn’t offer you any bonuses and promotions, moving to a new one is something you should consider.

6. The casino is unresponsive to your queries

Every casino has a customer service option you can use, but some are more effective than others when it comes to answering queries. If you use live chat or pick up the phone to call, you should at least get a recognition of your contact within minutes, if your contact is within operating hours. If this doesn’t happen, or it’s taking days for you to get a full answer to your questions, you should definitely look for a new casino site to use.

7. You just want to try something new

There doesn’t have to be anything wrong with the online casino you’re using for you to try a different one. Sometimes, it’s just good to have a change. If you’ve been playing at an online casino for a while, check out some of the sites that are new to the market. These sites often have cleaner graphics and audio and may have a more expansive games catalougue. New sites also include different options such as crash games and esports betting. So, you can try something that you’ve never experienced before.

Tip on how to find new casinos

You can see that there are many signs you should switch to a new casino. If you decide that this is the right option for you, it’s time to start looking at the best new casinos available for you to choose from.

When you’re trying to find new casinos to play at, there are some tips you’ll find useful.

  • Look for licensed sites that use security on their websites. If a site isn’t secure and licensed, don’t use it.
  • Read honest user reviews to see what other people think about the site. Getting the perspective of other players, as well as experts, is a good indicator of whether you will enjoy playing there.
  • Check the games catalogues for various sites to see which one offers the types of games you love. If you do this before you sign up, you won’t be disappointed once you start playing.
  • Look for payment options at any site you think seems interesting and check that a variety of secure choices are available. Doing this means you have a choice of deposit options that you know will keep your finances and personal information safe.
  • Research customer service options and operating hours and check review sites for good and bad experiences. Some sites provide 24/7 contact which is ideal if you play at different times of the day and evening.
  • Consider bonus and promotion offers and make sure you know the full terms and conditions attached to them.

Once you’ve taken time to do your research, it’s time to start playing and get a completely fresh online casino experience.

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