Wheelz Casino Review

FAQ

Wheelz Casino Review Details - How the test was conducted

We visited Wheelz Casino in October 2023 to find out what the casino is about and what you can expect if you decide to create an account. The information that you will find in this review is based on our real-world test, where we signed up on Wheelz and experienced what it had to offer.

We feel eight distinct sections are important for every online casino to pass. We rated each out of 5 and provided the information to support our ratings. We’ll deliver a final verdict and overall rating at the end of the review. Consequently, you can decide if Wheelz is a suitable platform for your gambling needs.

Rating summarized per category

Wheelz Casino Canada Trustworthiness Rating

To protect your information and hard-earned money, you should only register an account at trustworthy casino sites. We place huge significance on this aspect of an online casino, which is why you’ll always find it at the top of our casino reviews.

After spending time on Wheelz, we can confidently inform you that it is a trustworthy site. The casino has the necessary licenses and follows the relevant regulations to operate in Canada. For this section of our review, we rated Wheelz Casino 5 out of 5.

Is Wheelz Licensed and Certified in Canada?

No, Wheelz has a license from the Malta Gaming Authority, one of the best casino regulators in the world. However, having an offshore license means that Wheelz is legally allowed to operate within the country.

Does Wheelz also have a license in Ontario?

Yes, Wheelz has a license from iGaming Ontario and is registered with the Alcohol and Gaming Commission of Ontario.

When Was Wheelz Canada Launched?

This casino has been around for a while. Even though it was established in 2021, Wheelz can be regarded as a veteran site, given how many online casinos have launched since then.

Does Wheelz Have a Good Reputation?

Wheelz belongs to a holding company that offers other casino brands around the world. Naturally, its reputation preceded itself, which is why Wheelz enjoys the benefits of that relationship. In Canada, Wheelz has enjoyed support from local players, and there haven’t been any complaints against the casino.

How Popular Is Wheelz?

It’s proving to be one of the popular betting choices for Canadians. It has a large gaming catalogue and a decent welcome bonus package, which makes it hugely popular.

Is Wheelz a Listed Company?

Wheelz belongs to Rootz Limited - a company that owns several casino brands. Our research showed no evidence to suggest that the company was listed on any stock exchange.

Brands Associated with Wheelz

Rootz Limited has become a major player in the online casino world, scooping up four awards at the 2022 MiGEA Awards. The company owns four online casino brands: Wheelz, Spinz, Caxino, and Wildz. These were the awards its casinos took home at the prestigious Oscar-like awards ceremony.

• Best Online Casino Operator of the Year (Wildz)
• Best Online Casino Product of the Year (Spinz)
• Best Online Gaming Product of the Year (Spinz)
• Malta’s Best Gaming CEO of the Year (Lasse Rantala)

Wheelz’s Responsible Gambling Policies

Every legitimate online casino must follow the regulations and guidelines of its licensing authorities. One of those guidelines includes offering players various responsible gambling tools. We’re happy to report that Wheelz has several tools that you can use to combat problem gambling.

Responsible Gambling Measures in place

Wheelz Casino Creating an Account Rating

The registration process at Wheelz Casino couldn’t be any simpler. You’re required to fill out pertinent details, and you’re ready to go. Of course, the casino will request documents from you to confirm your profile, but that has become an industry standard, which you should expect at any reputable casino.

We experienced the sign-up process and tried it with a laptop and a mobile device. The steps to follow are easy, and you can complete the registration within a few minutes. For this reason, we’re giving Wheelz a 5 out of 5 rating for this section of our review.

Information That Canadian Players Need to Sign Up

When you’re signing up for an account, the casino will request some information from you, including your:

• Name
• Email Address
• Password
• Mobile Number

How Easy Is It For Canadians to Create an Account?

From start to finish, you can expect the registration process to be quick. Simply click the orange “register” button on the top-right corner of the site. A dialogue box will open, requiring your information. After entering your details, you will receive a verification PIN to your mobile via email or SMS.

When you enter the PIN, you verify your profile and are ready to experience everything Wheelz has to offer.

How Wheelz Verifies Your Documents

Wheelz follows the industry standard of verifying your profile, known as Know Your Customer (KYC). Like other casinos, they use a reputable third-party agency for conducting profile verification. They use the information that already exists on the system for your name, and if the documents you provided match the information, you’ve verified your profile with the casino.

How Quickly Can I Start Playing with Real Cash?

Once you’ve registered, you can begin playing with real money by depositing funds into your Wheelz Casino account.

Wheelz Casino Withdrawals and Deposits Rating

Knowing how the casino plans to handle transactions into and out of your Wheelz Casino account is important. We were pleased that the casino catered specifically to the Canadian market by including some of the more popular payment methods.

These included Interac, iDebit, Instadebit, and MuchBetter. Furthermore, Wheelz Casino processes every withdrawal within 24 hours, but depending on your payment method, it can take 2 to 5 days to reach you. There aren’t any charges that the casino levies on any transaction.

Additionally, the casino uses a closed-loop system to protect your funds and requires you to use the same method for withdrawal as you did for your deposit. This policy helps minimize the possibility of being defrauded. We gave Wheelz a full-house 5 out of 5 rating for its handling of deposits and withdrawals.

Deposit Methods for Players from Canada

These are the ways you can deposit money into your Wheelz account.

How to Withdraw Your Earnings

If you’ve found luck on your side and won a great deal, you can use one of the methods below to withdraw those winnings.

Can I play and deposit using CAD?

Yes, Wheelz is undoubtedly a casino for Canadians, as it offers you the chance to transact with the Canadian Dollar. The good news is you won’t have to worry about conversion fees, and the amount you deposit or withdraw is the same that will reflect in your account.

Do I Need to Provide Any Documents to Withdraw Earnings?

Wheelz Casino doesn’t require you to submit your documents before withdrawing. Instead, the site says they will request it on an as-needed basis. They need you to submit verification documents only when you pass certain transaction thresholds.

The casino will notify you via SMS or email if they require your information. You would need to submit a

• Valid Picture ID
• Utility Bill (less than three months old)
• Payment Method Verification

Wheelz Casino Bonuses & Campaigns Rating

We were impressed when we clicked the bonus section of the Wheelz site. The sheer number of offers available to players is phenomenal. The welcome bonus package is something we’ve never seen before from a Canadian online casino.

Furthermore, there were ample ongoing promotions for existing players, which means that Wheelz is loyal to those players and keeps rewarding them for sticking with the site. We gave Wheelz Casino a 5 out of 5 rating for this part of the review.

Introducing Bonuses

Not many online casinos offer players a no-deposit bonus, but there is one on offer at Wheelz. After registering your account, you are immediately rewarded with 20 free spins to get you on your way at Wheelz.

Additionally, Wheelz offers new players a Hoffstatic welcome bonus. The casino has partnered with Hollywood actor David Hasselhoff as the Baywatch star is the brand ambassador for the casino. Don’t be surprised by seeing his face across the platform, including some references to bonuses like the initial one.

New players enjoy a 400% balance booster up to $20. That means you’ll receive $100 in bonus money to play with and 100 free spins. The free spins are divided into 10 per day for the first ten days since your registration. It’s important to note that these expire after 24 hours, so you can’t build up the free spins to 100 and then use them.

Ongoing Campaigns for Canadian Users at Wheelz

It was pleasing to see Wheelz offering several incentives for existing players at the casino. These are some of the promotions that are currently on offer for loyal Wheelz players.

• Wheel of Spinz - This level-up game is a form of a rewards program for Wheelz players. You’re automatically entered when you register, and every bet you place on the casino fills up your progress bar. Upon filling up your progress bar, you will get a turn at the wheel where you can win free spins.

With every turn you get, a letter of the Wheelz logo will light up, and when you’ve lit up all six, your rewards are doubled. The free spins you get are specific to the games you prefer, and the higher you wager, the more value your free spins will bring.

• Extra Wheel - This bonus appears randomly with several types of rewards, including Double Speed, 99% Progress, Cashback, Bonus Money, and Real Money. Like Wheel of Spinz, when you’ve lit up all four letters of HOFF, your prize doubles. You must be betting a minimum of $0.20 with real money, not bonus funds.
• Reload Bonus - Similar to a traditional deposit bonus, the casino will give you 50% of your deposit to spend up to a maximum of $100.
• Cashback - The casino will give you a certain percentage of your losses within a specific period.
• Bonus Codes - Wheelz Casino will send bonus codes to specific players, depending on their activity level on the site. By entering the code, you can enjoy free spins and cashback to enhance your gaming experience.

All bonuses have a wagering requirement of 35 times, meaning you must bet the bonus amount 35 times before you convert it to money that you can cash out.

Wheelz Casino Canada Game & Products Rating

Regarding its casino games catalogue, Wheelz Casino has a vast selection of games available. The casino uses some of the best software providers worldwide to supply them with popular titles you’d find on any reputable platform.

While we were disappointed that there wasn’t a sportsbook, the gaming library containing over 4,500 games more than makes up for it. We rated Wheelz Casino 5 out of 5 for its games and products.

Which Games Can I Play at Wheelz Canada?

The most popular type of casino game is online slots. You’ll find a plethora of titles and themes, including classic fruit games, ancient civilizations, jackpot games, fantasy, science fiction, food, wildlife and many others. The great news is that most games have a demo version for you to try before you risk your money.

Additionally, if you prefer table games, you’ll be spoiled for choice at Wheelz. There are several variations of your favourite titles, including Blackjack, Roulette, and Baccarat to mention a few.

If you’re after a more realistic experience, the live casino is an ideal place to visit. Wheelz sources the live feed from the world’s best software providers for these titles, where a live dealer facilitates the game. Furthermore, there are opportunities to interact with the dealer and other players at the table.

From Where Does Wheelz Source Its Games?

We mentioned that Wheelz uses some world-renowned providers to fill up its large gaming library. Some of these companies are familiar to seasoned players, such as Microgaming, Evolution, NetEnt, Pragmatic Play, and more. With 79 providers, you can rest assured that you’re getting the best titles to play with at Wheelz.

Wheelz Online Casino

The Wheelz online casino is laid out neatly and is easy to navigate. The lobby immediately hints at what to expect from the rest of the site. Instead of wasting time finding a decent slot to play, Wheelz places the most popular titles up first, which you see in the lobby.

The five titles at the top of the page are games like Sweet Bonanza, Luxor Gold, Mega Moolah, Big Bass Splash, and Immortal Romance. These games will change depending on their popularity with Wheelz players.

Below the popular titles are the categories of the casino games available at Wheelz. The site has separated the games into slots, live casino, jackpot games, roulette, and blackjack. With thousands of slots available, you can filter the games you want by searching for a title, software provider, or tag.

Wheelz has further categorized the slots page into:

• High Volatility
• Classic
• Egypt
• Drop & Wins
• Asian
• Sticky Wilds
• Expanding Features
• Win Both Ways
• Cascading Symbols
• Respins
• Horror
• Mythology
• Movies and TV
• Animals
• Sport

Some of the titles encompassing these categories include Моnеy Trаin 2, Suреr 20 Stаrs, Меgа Мооlаh, Wild Expedition, Gonzo’s Quest, and more.

For players who prefer faster action, there’s a wide range of crash games, such as the globally renowned Aviator, Jet Lucky 2, FlyX, and more.

The live casino section of the casino also features categories such as popular, drop & wins, roulette, blackjack, and baccarat. Each of these contains several variations of the games with different rules and dealers.

Game shows are also an option in the live casino, featuring titles including Snakes & Ladders Live, Mega Wheel, and Vegas Ball Bonanza.

Wheelz Sportsbook

Unfortunately, you’d have to find another online casino if you're looking for sports betting. Wheelz doesn’t offer sports betting currently, so if you want to wager on hockey, lacrosse, basketball, football, or soccer, you’d need another site.

Wheelz Casino Usability Rating

Even though there isn’t a dedicated Wheelz app, the mobile site operates as efficiently as the website. Switching to a smaller screen won’t cause any loss in quality or functionality, as we’ve experienced. Considering how easy it is to use on every type of device, we gave Wheelz a rating of 5 out of 5 for this section of the review.

Wheelz Canada – Compatible Devices

As mentioned above, you can access Wheelz Casino on your smaller-screen devices, such as smartphones and tablets, using the native browser. Alternatively, you can play your favourite casino games using a desktop computer or laptop.

What We Think about the Feel of Wheelz

We did find an issue with the text on the site. The background colour on Wheelz is dark purple, which is attractive and striking; however, the text containing crucial information was also purple, although a lighter shade.

It made for difficult reading at times, and seeing as the information was essential, we thought that the casino could have used better contrast in this regard. Other than that, everything else feels good about Wheelz.

You will find pictures of David Hasselhoff around the site as he’s the brand ambassador for the casino. His appearance is always fun and happy and matches the theme of the Wheelz logo.

Updates, releases and improvements to the product

In terms of the design, not much has changed since Wheelz entered the online casino market. They still have David Hasselhoff as brand ambassador, and there have been minor if any, changes.

Wheelz Casino Customer Support Rating

We always place huge significance on customer support because, without it, you won’t have a way to address your concerns or have your questions answered. Even though there are a couple of ways to reach out to the Wheelz customer support team, we think the casino must provide a telephone number.

Having said that, the FAQ section on the site is quite in-depth and could answer almost any question you have. However, we had to deduct a point in our review for this aspect of Wheelz Casino. Ultimately, we’ve rated its customer support 4 out of 5.

How Can I Reach Out to Wheelz as a Canadian Player?

Currently, these are the only ways you can contact the customer support team at Wheelz.

• Email (support@wheelz.com)
• Live Chat (24 hours) Available in Canadian French

Wheelz Casino Features & Uniqueness Rating

It’s difficult for online casinos to be unique today because of the number of them available. They also tend to use the same software providers, which means their gaming catalogues are largely the same.

Additionally, the absence of a sportsbook doesn’t do Wheelz any favours since not every online casino in Canada offers sports betting. However, the unique no-deposit bonus is something that you will enjoy at Wheelz but not at many other casinos. We think a fair rating for this part of the review is 4 out of 5.

How Is Wheelz Different from Other Online Casino Sites?

One of the key factors that we think is different is the no-deposit bonus. These promotions are few and far between, where a casino rewards you for simply signing up before you deposit any real money. Other than that, the fact that the casino has a popular figure like David Hasselhoff as a brand ambassador is a major coup.

If a Hollywood star of that stature is willing to attach their name and brand to this casino, you can be confident that Wheelz is a decent casino option.

What type of Player is Wheelz best suited for?

Wheelz is ideal for a player who:

• Enjoys a no-deposit bonus.
• Loves being rewarded for playing at the same online casino.
• Wants a wide variety of games from which to select.

Why should a Canadian user choose Wheelz?

Canadians should choose Wheelz because it offers local payment methods like Interac and InstaDebit. Furthermore, the site and Live Chat customer support feature are available in Canadian French.

Wheelz Casino – Our Verdict

With so many casinos available in the country, selecting one to be your go-to platform can be difficult. However, we think Wheelz can lure any player to its site with its comprehensive gaming catalogue and a one-of-a-kind no-deposit bonus. Consequently, we think Wheelz is an ideal option for Canadians who want to find a new platform or enter the online gambling world.

What We Love about Wheelz Canada

There’s so much to love about Wheelz, but if we had to narrow it down to the two things we love best, they are:

• The no-deposit welcome bonus.
• The quick withdrawal processing time from the casino’s end.

Drawbacks - How Wheelz Could Improve

To become the best site available in Canada, there are a few things that Wheelz must improve, and they include:

• Offering more customer support channels such as a telephone number.
• Establishing a fully-fledged sportsbook in the future.

Our Final Wheelz Casino Review Rating

Wheelz Casino is certainly one of the best platforms available in Canada. It has the licenses to operate, offers convenient payment methods, enticing bonuses, and is geared towards Canadians. Considering each rating of the sections above, we have given Wheelz an overall rating of 4 out of 5 stars.