Shangri La India Review

3/5

Read our detailed Shangri La review of 8 in-depth categories and learn why we could only give Shangri La 3 out of 5 stars for their online platform. With so much potential, this casino misses clear opportunities to raise its rating score with a few silly missteps.

Welcome Bonus
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Accept players from India India Flag
Vishal Sharma
Expert: Vishal Sharma Fact Reviewer & Journalist
Experience: Sports content writer, Editor & Live show host

What is good?

  • Excellent range of game provider
  • Many different withdrawal and deposit methods
  • Crypto support
  • Shangri la sportsbook and 2500+ games
  • Wide currency support

What is bad?

  • Limited customer support
  • No dedicated mobile app
  • Some withdrawals can take long

FAQ

Can I deposit using PayTM on Shangri La?

Yes. This is one of the prefered payment methods the casino uses, with a processing time of 24 to 72 hours.

Is shangrilalive.com translated to Hindi?

Yes. You can navigate the webpage, having everything translated into Hindi. If it is not by default, you have to click on the “language section” in the upper right corner of the screen and select “Hindi”.

Will I get a welcome bonus when signing up?

Yes. Even though it varies according to the season, currently, they have ₹60,000 for welcome bonuses and 20 free spins.

This platform is a legitimate casino with extensive reviews online to prove it. They operate under a Curacao license, which means they operate legally in India. However, you should always check your state’s laws on online gambling if it differs from other states.

Shangri La Review Details - How the test was conducted

Our review of Shangri La India is based on the experiences of real people. We started by having our gambling experts test the platform in May 2021 to form their own Shangri La reviews. We then used their information alongside our own experiences from 12 September 2022 to create our ultimate evaluation.

All our deep-dive reviews consist of 8 categories. We analyse every category – and especially every aspect within these categories – to bring a comprehensive review to our readers. 

We score every category out of five stars and provide an overall average score at the end of the review. Our Shangri La test categories include many aspects, from trustworthiness to account creation.

Let 's begin.

DetailsData
Date and time:12 September 2022
Devices used:Desktop, Laptop, Mobile, Tablet
Currency used:INR
Amount of test persons:2
Total time spent on the testing15 hours

Rating summarized per category

Decision-making factorsRating
Trustworthiness5 / 5
Creating an Account5 / 5
Withdrawals and Deposits4 / 5
Bonuses and Campaigns3 / 5
Game/Product selection4 / 5
Usability4 / 5
Customer Support2 / 5
Uniqueness & Features3 / 5
Rating for key decision-making factors summarized.

Shangri La Trustworthiness Rating

Regarding trustworthiness, we decided to give Shangri La 5/5 stars. They provide all the relevant licensing details online, have extensive information pages about their terms and conditions, and don’t seem to have any controversy surrounding them online.

Is Shangri La Licensed and Certified in India?

Shangri La casino has the relevant licensing to operate legally in India – where the state’s laws don’t prohibit online gambling.

When Was Shangri La India Launched?

Shangri La Casino was launched in 2016. Since then, it has operated under the same name as an online platform offering casino games and a sportsbook for visitors.

Does Shangri La Have a Good Reputation?

Yes, it does. This casino doesn’t seem to have any controversy regarding its services online. The platform is accessible enough, avoids fraud or other illegal activities, and has reputable industry game providers helping them.

While not the most popular online casino in the world, it certainly has a huge player base, especially given its massive range of usable currencies.

Is Shangri La a Listed Company?

No, it is privately owned by InterStorm (Curacao) N.V.

Brands Associated with Shangri La

The only brand we could find that has an association with this casino is InterStorm (Curacao) N.V., their parent company.

Shangri La’s Responsible Gaming Policies

You can find all the expected responsible gaming policies from this casino. They encourage seeking assistance should you feel any addictions forming with online gambling, and they also provide access to websites and numbers that can assist you further.

Shangri La Creating an Account Rating

Creating an account is a simple process, and we couldn’t give it anything less than 5/5 stars. With commonly required information, you can get your account up and running in a few minutes and start playing as soon as your first deposit reflects.

Information You’ll Need to Sign Up

Signing up for this casino requires the following information:

  • A username
  • Email address
  • Your title
  • First name
  • Last name
  • Date of birth
  • Country code
  • Mobile number

How Easy Is It to Create an Account?

Creating an account is super simple. Simply fill in the required fields on the form and click continue. Your account will be ready to use in no time.

How Shangri La Verifies Your Documents

This casino doesn’t require any document verification initially but retains the right to ask for KYC-related documents should your withdrawals raise any questions. While a request for KYC documents is rare, it happens to help combat fraud and money laundering.

How Quickly Can I Start Playing with Real Cash?

You can start playing games for real cash as soon as your first deposit reflects in your account. Depending on which deposit method you use, the time it takes for the money to reflect can differ.

Shangri La Withdrawals and Deposits Rating

We’ve given this casino a rating of 4/5 stars for withdrawals and deposits. It provides access to a wide range of deposit and withdrawal options, including India's favourites, such as PayTM and UPI, which makes the processes easier. However, some of these methods can take up to 7 days to process, which is too long. 

Deposit Methods

You can use the following methods of deposit at this casino:

Deposit method Processing time Minimum deposit Maximum deposit
Visa4 – 7 Days--
MasterCard4 – 7 Days--
Apple Pay24 – 72 Hours--
Google Pay24 – 72 Hours--
AstroPay Direct24 – 72 Hours--
AstroPay Card24 – 72 Hours--
MuchBetter24 – 72 Hours--
Interac24 – 72 Hours--
ecoPayz24 – 72 Hours--
UPI24 – 72 Hours--
PhonePe24 – 72 Hours--
PayTM24 – 72 Hours--
MobiKwik24 – 72 Hours--
BitcoinDependant on Crypto in question and blockchain transaction speed.--
RippleDependant on Crypto in question and blockchain transaction speed.--
EthereumDependant on Crypto in question and blockchain transaction speed.--
LitecoinDependant on Crypto in question and blockchain transaction speed.--
TetherDependant on Crypto in question and blockchain transaction speed.--

How to Withdraw Your Earnings

The following withdrawal methods are available: 

Withdrawal method Processing time Minimum withdrawal Maximum withdrawal
Visa4 – 7 Days--
MasterCard4 – 7 Days--
Apple Pay24 – 72 Hours--
Google Pay24 – 72 Hours--
AstroPay Direct24 – 72 Hours--
AstroPay Card24 – 72 Hours--
MuchBetter24 – 72 Hours--
Interac24 – 72 Hours--
ecoPayz24 – 72 Hours--
UPI24 – 72 Hours--
PhonePe24 – 72 Hours--
PayTM24 – 72 Hours--
MobiKwik24 – 72 Hours--
BitcoinDependant on Crypto in question and blockchain transaction speed.--
RippleDependant on Crypto in question and blockchain transaction speed.--
EthereumDependant on Crypto in question and blockchain transaction speed.--
LitecoinDependant on Crypto in question and blockchain transaction speed.--
TetherDependant on Crypto in question and blockchain transaction speed.--

Do I Need to Provide Any Documents to Withdraw Earnings?

Depending on the amount you withdraw, it is unlikely. In some rare cases – to help combat fraud and money laundering – Shangri La might ask for KYC documents if you attempt to withdraw questionably large amounts of money.

Shangri La Bonus & Campaigns Rating

For bonuses and campaigns, we give this casino 3/5 stars. While they do offer bonuses and campaigns for their players, nothing seems overly innovative or out-of-the-box-unique.

Introducing Bonuses

Currently, the Shangri La promotion for new players is a 100% welcome bonus of up to €500 in addition to 100 free spins in Book of the Dead. They also offer a 100% sports bonus with your first deposit and 20 free spins. Remember to check for this Shangri La bonus code when signing up.

Current Shangri La Campaigns

This casino currently has welcome bonuses, weekly cashback-, casino-, crazy Monday-, and weekly sports bonuses. They also have an invite-only exclusive club for chosen players.

Shangri La Game & Products Rating

We give this casino a game and product rating of 5/5 stars. It offers over 2500 games from a myriad of providers, which means it certainly doesn’t fall short on variety. It also offers Shangri La cricket with its sportsbook, with options for esports betting.

Which Games Can I Play at Shangri La?

You can expect to find all types of games, including casino games, live casino games, slots, card games, and sportsbooks.

From Where Does Shangri La Source Its Games?

This team currently sources its games from 12 industry-renowned providers.

Shangri La Usability Rating

We decided a score of 4/5 stars for Shangri La usability was fair. While you can access the platform from any device, a lack of dedicated apps for Shangri La mobile through iOS or Android stores is rather a letdown.

Shangri La – Compatible Devices

You can play games on the platform on a desktop and laptop. You can also play on mobile or tablet, but not through an app. Instead, you must play through a browser that can support the platform.

What We Think about the Feel of Shangri La

Shangri La doesn’t introduce anything we haven’t seen in terms of aesthetic or visual presentation for the platform, but it works, and we can’t find fault with it.

Updates, releases and improvements to the product

Since 2016, Shangri La has been working to improve its platform. Management tends to the website well and consistently attends to various matters, whether bug fixes, new games, new providers, or more.

Shangri La Customer Support Rating

The customer support of this casino is the only category we had to score low. While the issue doesn’t lie with the customer support itself, but more with the limited ways to access it. We, therefore, decided to grant a customer support rating of 2/5 stars.

How Can I Reach Out to Shangri La?

You can reach out to the casino in the following ways:

  • 24/7 Live Chat
  • Email: support@shangrilalive.com

Shangri La Features & Uniqueness Rating

For features and uniqueness, we gave this platform 3/5 stars. As mentioned, it doesn’t seem to take any chances with innovative thinking in the online casino space. Instead, it sticks to what the industry has repeatedly proved to work.

How Is Shangri La Different to Other Online Casino Sites?

Shangri La isn’t that much different from other online casinos that also offer sportsbooks. Don’t expect an experience unlike anything you’ve had before because, ultimately, it is merely more of the same.

What type of player is Shangri La best suited for?

This casino is ideal for players that love:

  • Sportsbooks
  • E-sports betting
  • Variety of casino games from a variety of providers
  • Consistent bonus campaigns

Shangri La – Our Verdict

Overall, we think this casino provides an easily accessible platform where you can enjoy your favourite online casino games. Whether you love doubling down on cards, trying your luck at slots, or even betting on sports or esports, this team offers something for you.

What We Love about Shangri La Live

We think the best parts of this casino are:

  • Its massive game variety
  • Its many different methods of payment and withdrawal

Drawbacks - How Shangri La Could Improve

While there are many things to love, we think Shangri La could improve by:

  • Adding more ways to reach customer support for Shangri La complaints
  • Trying to reduce the times on some of their deposits and withdrawals

Our Final Shangri La Rating

In total, we give this casino a rating of 3.87 average stars out of 5. Had they provided better customer support options, they would have easily broken the 4-star ratings and ended up with a close-to-perfect score.

Operator details
Company Name: Shangri La
Address: 17 Santa Rosaweg, Willemstad, Curacao
Licenses: Master Licence # 8048/JAZ of the Central Government of the Netherlands Antilles
Established: March 3rd 2016
VAT Number: None listed
Registration Number: 137453
Awards: None listed
Languages Supported: English
Associated Brands: InterStorm (Curacao) N.V.
Affiliate program: Yes
Customer support
Live chat: Yes
Live chat 24/7: Yes
Phone: None
Devices & Apps
Devices: Desktop, Tablet, Mobile
Apps: Android, iOS
Games & Providers
Amount of games: 2,500
Games: Slots, Video Poker, Roulette, Blackjack, Sportsbook
Amount of providers: 20
Providers: Microgaming, NetEnt, EGT Interactive, Habanero, Pragmatic Play, Booming Games, Elk Studios, Fugaso, NoLimit City, Play’n GO, Playson, Quickspin, Thunderkick, Wazdan, Evolution Gaming, Ezugi
Banking & Payments
Currencies: EUR, AZN, CAD, CLP, INR, KZT, NOK, PEN, RUB, TRY, UZS
Payment (Deposit): UPI, PayTM, Visa, MasterCard, PhonePe, Apple Pay, Google Pay, AstroPay Direct, AstroPay Card, MuchBetter, Interac, ecoPayz, MobiKwik, Bitcoin, Ripple, Ethereum, Litecoin, Tether
Minimum deposit: -
Payment (Withdrawal): UPI, PayTM, PhonePe, Visa, MasterCard, Apple Pay, Google Pay, AstroPay Direct, AstroPay Card, MuchBetter, Interac, ecoPayz, MobiKwik, Bitcoin, Ripple, Ethereum, Litecoin, Tether
Minimum withdrawal: -
Pending withdrawal period: Depends on type used, but anything from 24 hours to 7 days.
Bonuses & Requirements
Deposit: -
No deposit: -
Free spins: -
Wager requirements free spins: -
Wager requirements: -
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