bgo Review

Our review highlights critical details of the bgo casino website, including game options and player security.

Is bgo Trustworthy? Find out in Our Honest bgo Casino Review

Operator data

Company name

bgo Entertainment Limited

Address

Inchalla, Le Val, Alderney GY 3UL

Licenses

UK Gambling Act of 2005 and Alderney Gambling Control Commission

Founded year

2012

VAT number

N/A

Registration number

Company Number 1839

Payment (Deposit)

Visa, Mastercard, Paypal, Skrill, Neteller, Maestro

Payment (Withdrawal)

Visa, Mastercard, Paypal, Skrill, Neteller, Maestro

Deposit bonus

Casino games: 100% bonus match up to £200

Bingo: £20 addition to an initial £10 deposit

Minimum deposit

£10

Minimum withdrawal

£10

Payout speed

Between 24 hours and 5 business days

Currencies

GBP, NOK, EUR, CAD, NZD

Software

NextGen Gaming, Playtech, Bally, IGT, NetEnt, Bally, bgo Entertainment, Eyecon, Blue Gem Gaming, Quickspin, Blueprint Gaming, WMS

Products

Bingo, live dealer games, blackjack, roulette, baccarat, video poker, Caribbean stud poker, slots

Amount of games

Over 50

Devices

Desktop, mobile phone, tablet

Languages supported

English, Finnish, Norwegian

Restricted countries

USA, US/GB Virgin Islands, US Minor Outlying Territories, North Korea, China, Syria, Yemen, Spain, Italy, France and Overseas Regions, Afghanistan, Libya, Sierra Leone, Iran, Iraq, Nigeria, Zimbabwe, Mali, Sudan, Belgium, Greece, Israel, Germany, Turkey, Switzerland, Hong Kong, Denmark, Estonia, Bulgaria, Cyprus, Macau, Philippines, Singapore, Hungary, United Arab Emirates, Romania, Portugal, Netherlands, Russia, Poland, Ukraine, Czech Republic, Guadeloupe, Martinique, Malaysia, Australia, Colombia, Malta and Sweden

Associated brands

Chilli Casino, Vegas Luck, Power Spins

Awards

None

Affiliate program

Bgobuddies

Customer Support

Telephone, e-mail, live chat

Phone number

0330 094 8055

Email address

[email protected]

Availability

Between 7:30 AM and 1:00 AM

Is bgo Trustworthy?

Are you the type of gambler that loves to place bets on classic casino games and bingo? bgo could be the casino for you. Although the casino is small compared to other online casino competitions, bgo has developed a unique selection of games and a trustworthy reputation that makes it a favourite among legal casinos in India.

Is bgo Licensed and Certified in India?

bgo is licensed through the Gambling Commission of Great Britain and adheres to the mandates set down by the UK Gambling Act of 2005. The casino maintains a license that allows it to offer its games to patrons outside of Great Britain. bgo has been licensed through the Alderney Gambling Control Commission since 2012. 

The casino does not refer being certified by a third-party security company on its website, but it does claim to make every effort to keep player information guarded at all times.

When Was bgo Casino Launched?

bgo officially launched in November 2012 as part of the global burst of the online casino scene. The casino began operating to offer casino games to a select sect of users who enjoy the excitement of traditional online games. Since that time, the company has grown by leaps and bounds into a trusted internet casino.

Does bgo Have a Good Reputation? 

bgo has a respectable online reputation. Currently, there are no formal complaints against the casino. There are a few disadvantages of placing bets using certain financial methods, but users do not generally have any other grievances associated with the casino. Although customer service may be difficult to contact depending on the time when you reach out, there are no major complains regarding customer support. 

This casino does not score highly in popularity. It is ranked 541,961 in global engagement with an average of just over 2 minutes in average daily time spent on the site. This low number could be due to the site not offering the option to engage in cricket betting and other types of sports wagers.

Is bgo a Listed Company? 

bgo casino is owned and operated by bgo Entertainment Ltd., which is classified as a private entity. bgo is not a listed company. bgo Entertainment acknowledges that the company has experienced substantial growth since it first launched, but it has not indicated that it will become a publicly-traded business any time soon.

Brands Associated with bgo

The casino runs an affiliate program which connects it to other brands including Chilli Casino, Vegas Luck, and Power Spins. The ‘bgobuddies’ program boasts that it offers the ‘best commission rates in the industry’.

bgo’s Responsible Gaming Policies

This casino demonstrates a strong commitment to responsible gaming by providing patrons with several options to help curtail their gambling if they believe that they are struggling to control their habits. Users can modify their deposit amounts or opt for a “time-out” period, which freezes the account for up to a month without the risk of deletion. 

If players believe that they need a longer break from gambling, they can utilize the casino’s self-exclusion option, which lets a player take a step back from their gambling habits on the platform for up to six months.

Creating an Account with bgo

One of the best features of this casino is how simple it is to register for an account. All required information reflects details that a user should know automatically, which cuts down on the amount of time that it takes to get started with bgo.

Information You’ll Need to Sign Up

bgo has narrowed down its sign-up process to one screen. Players must enter the following information to set up an account:

  • First and last name
  • Date of birth
  • Gender
  • E-mail address
  • Password for the new account
  • Mobile phone number
  • Postcode
  • Country
  • Preferred currency

 Before they can click the “Create Account” button, players must attest to the fact that they are at least 18 years old and decide whether they would like to receive e-mails from the casino. Once this step is complete, users can access their new account.

Do I Need to Provide Any Documents to Withdraw Earnings from bgo?

bgo does not expressly state that it requires documentation for every account. The casino makes every effort to validate your account based on the information that you provide during your sign-up. If bgo flags any information as suspect, the casino will require you to provide documentation, including a valid photo ID and a proof of address that is no more than three months old. 

The casino indicates that it reserves the right to reperform this action as often as its team sees fit and for any reason.

How Easy Is It to Create a bgo Account?

It is very easy to set up a bgo account. If you can type fast, it shouldn’t take any longer than 5 minutes to enter pertinent information. If new users come across any issues during registration, they can reach out to a customer service representative for immediate assistance to complete the process (if they do so during the hours in which a member of the staff is available). If this contact isn’t possible, users will be forced to wait to register their account.

How bgo Verifies Your Documents

bgo attempts to make the verification process easy and fast by providing users with multiple e-mail addresses to use to submit their documentation. The e-mail addresses include:

Patrons can also upload documents directly to the website. bgo ensures that the site is completely secure, so users should have no qualms about submitting items through the online portal. The casino does not provide a set timeframe regarding verification but strives to have each review completed within 24 hours. 

How Quickly Can I Start Playing with Real Cash?

If the casino does not require further documentation after your initial sign-up, you can begin playing games on bgo immediately after your initial deposit. If the platform requires more information, you will need to wait until the bgo team confirms your identity before you can transfer any funds into your player account.

bgo Withdrawals and Deposits

 This casino has a limited number of options available for transactions. Missing choices include using cryptocurrency for deposits or withdrawals.

bgo Casino Deposit Methods

bgo offers the following methods to use to deposit funds onto your account. Players have the convenience of using more than one of these options as they see fit.

 

Deposit method

Min and max deposits

Transfer fee

Processing time

Visa

£10 to £10,000

2.5% fee for any deposit under £500

Instant

Mastercard

£10 to £10,000

2.5% fee for any deposit under £500

Instant

PayPal

£10 to £10,000

2.5% fee for any deposit under £500

Instant

Maestro

£10 to £10,000

2.5% fee for any deposit under £500

Instant

Skrill

£10 to £10,000

2.5% fee for any deposit under £500

Instant

Neteller

£10 to £10,000

2.5% fee for any deposit under £500

Instant

How to Withdraw Your Earnings

bgo allows patrons to withdraw their winnings in the following ways:

Withdrawal method

Min and max withdrawal

Transfer fee

Processing time

Visa

£10 to £10,000

2.5% fee for any withdrawal under £500

Between 24 hours and 5 business days

Mastercard

£10 to £10,000

2.5% fee for any withdrawal under £500

Between 24 hours and 5 business days

PayPal

£10 to £10,000

2.5% fee for any withdrawal under £500

Between 24 hours and 5 business days

Maestro

£10 to £10,000

2.5% fee for any withdrawal under £500

Between 24 hours and 5 business days

Skrill

£10 to £10,000

2.5% fee for any withdrawal under £500

Between 24 hours and 5 business days

Neteller

£10 to £10,000

2.5% fee for any withdrawal under £500

Between 24 hours and 5 business days

Do I Need to Prove my Source of Wealth? 

This casino doesn’t require you to provide documentation regarding your source of wealth. The platform strives to make this process stress-free by providing users with multiple options for submitting information related to their source of funds. Acceptable documentation includes employment details, business activity, sale of a property, investment information, an inheritance or gift record, and other gambling winnings.

bgo Bonuses and Campaigns

bgo has smartly segregated its promotions between casino lovers and bingo players. With daily campaigns available for both players, bgo leaves a lot of free money on the table for its patrons. 

Introducing bgo’s Bonuses

bgo bonus offers cover casino lovers and bgo bingo enthusiasts. The promotions page is designed so that players can easily toggle between the promotions available for each category and gather more information as they go. The terms and conditions are different for every campaign, so it’s essential to read through each one to ensure that you qualify.

Current bgo Campaigns

bgo currently offers a campaign that slot lovers will appreciate. Gamblers in India receive ten free spins simply for registering an account. There is no requirement of making a deposit before you receive your spins. Any winnings from your spins are automatically reflected in the cash balance of your account. The only downside is that the spins can only be used for The Goonies slot game. 

FAQs on bgo’s Bonuses 

Q: Does bgo have a welcome bonus for bingo players?
A: Yes. When you register your account and make a deposit of at least £10, enter the promo code ‘BINGO’ to cash in on this bonus. The casino will add £20 to your player account that you can use on any bingo game. The extra funds remain in your account for only three days and are automatically removed if you do not use them. 

Q: Does bgo have a loyalty program?
A: Yes. bgo refers to its loyalty program as ‘The Vault’. A player’s vault opens once their boost bar is fully charged. Patrons receive increases to their boost bar based on the amount of money they bet, not on the outcome of the bet. Examples of prizes include free spins and chips that are valid at a live casino table.

Q: Does the deposit match bonus option expire?
A: Yes. If you do not utilize the deposit bonus within seven days of the date when you registered for an account, this campaign will vanish from your list of eligible promotions.

Q: Are there any restrictions associated with the deposit match bonus?
A: Unfortunately, yes. Players who use Neteller or Skrill as their payment method are blocked from using this promotion. The casino will assess a deposit fee and withdrawal fee on any winnings regardless of which payment choice you use if your deposit or withdrawal is under £500.

Which Games Does bgo Offer?

bgo’s game library consists of standard casino games with the bonus of regular bingo games. bgo live options are available for most games, which provides users with a fun and exciting new way to enjoy their favourite game.

Which Casino Games Can I Play at bgo?

This casino features the following games: 

  • bgo Bingo
  • Video Poker
  • Blackjack
  • Roulette
  • Caribbean Stud Poker
  • Live Dealer Games, including roulette, blackjack, and baccarat
  • Slots

The slot games come in a variety of popular themes including ‘Wizard of Oz Road to Emerald City,’ ‘Kiss Me Clover,’ and ‘Diamond Jackpots’.

Where Does bgo Source Its Games?

bgo has only partnered with a small handful of software companies for its game options, but the casino has chosen reputable names in the industry. Along with leaning on its own software brand, bgo has teamed up with major contenders in the field including NetEnt, Bally, and Playtech to bring its patrons an excellent array of casino games.

How Easy Is It to Use bgo?

Navigating the bgo website is easy. The games are broken down for a patron to quickly find a game of his or her choice with limited effort. To avoid an extra click, bgo lists its terms and conditions directly at the bottom of every page of the site. This feature can be helpful, but at times it overwhelms the website’s appearance.

bgo – Compatible Devices

Patrons can access their bgo account in one of two ways: a computer or a mobile device. 

The bgo app is available for download through either the Google Play or iTunes Store. The app carries the same games as the website counterpart, providing users with a fast and convenient way to enjoy their favorite games.

What We Think about the Feel of bgo

The layout of the casino is clean and straightforward. Apart from the themes of its slot games, bgo sticks to a combination of dark colours, including various shades of purple and blue with black intermixed. The darker colours create less strain on the user’s eyes regardless of which platform they decide to use.

bgo Customer Support Services

This casino tries to allow its patrons to contact them in a variety of ways. Unfortunately, bgo misses the mark in several ways regarding this critical consumer satisfaction feature.

How Can I Reach out to bgo?

Gamers have the option to contact a member of the bgo customer service in the following ways:

  • Live chat
  • Telephone
  • E-mail

Unfortunately, customer service is not available around the clock. While it is available seven days per week, it is only available from 7:30 am to 1:00 am. If a player has any issues during the “downtime” period, he or she will need to wait until a representative is available to address the issue. The typical turnaround time for a response via e-mail is 24 hours, but it may be longer. 

What Features Make bgo Unique?

There isn’t a lot about the platform that makes it unique apart from its live bingo offering. bgo offers many of the same features as other online casinos that welcome Indian players.

How Is bgo Different to Other Online Casinos?

Extensive bingo options represent the leading way that bgo sets itself apart from competitors. The casino maintains a rotating bingo section with games available every few hours. The minimum bet for entering these games is relatively low, typically starting at just £0.05. Prize money grows depending on the number of players that enter the game. 

Is bgo a Good Choice for Indian Players? 

bgo isn’t a bad choice among online casinos in India, but it shouldn’t necessarily be a first choice. The general game selection is great; however, Indian players are forced to account for conversion and transfer fees when placing bets or withdrawing funds as the rupee is not an accepted currency. The 2.5% transfer fee that the casino assesses on all financial transactions may be enough to prompt a player to look elsewhere to place their bets.

bgo – Our Verdict

Our expert review uncovered some highly positive aspects of the bgo casino and a few details that we believe should be adjusted to promote a better customer experience.

Five Things We Love about bgo Casino

bgo has several fantastic features that gamblers will undoubtedly enjoy. Just a few things that we love about this casino are: 

  • Live bingo
    Live bingo is one of the best attributes of the casino. With options available throughout the day, this availability is a huge asset for gamblers who have a busy schedule but still want to enjoy a pop-up bingo game now and again.
  • Live dealer games
    bgo goes to great lengths to ensure that live dealer games are conducted in a way that is fair to every player involved. The casino records and monitors every game and trains its dealers to eliminate any concerns of cheating.
  • Software selection
    This casino has made excellent choices of software companies to use for its games. There are minimal reports of user issues regarding how the games operate, which indicates to us that the casino has put the right software in place to keep its users happy.
  • Easy to navigate website
    This casino has made the extra effort to ensure that all its games are very easy to find. Whether you are interested in playing bingo, slots, or a card game, bgo has carefully categorized its contents, which means less time searching for a game and more time enjoying it.
  • Mobile app
    In a technology-driven world, bgo users can access the casino anywhere and at any time—a strong benefit. The app allows patrons to play any game at home or during a lunch break. 

How bgo Could Improve

Although there are some great attributes to bgo, there are areas in which the casino must improve.

  • Limited customer service hours
    Although the casino offers three unique ways to reach a member of the customer service team, patrons are restricted to reaching out during certain hours. This restriction means that gamers who need to speak to customer service during off-hours are potentially stuck and unable to play. What’s worse is that if you opt to call bgo, you may see a spike in your phone bill (depending on your service provider).
  • Withdrawal and deposit fees
    The fees associated with financial transactions are unquestionably a downside to this casino. It’s understandable that bgo must charge for deposits, but to charge a fee to withdraw winnings is disappointing and player unfriendly.
  • Bonus restrictions
    bgo allows players to use a very small selection of financial methods to deposit or withdraw funds. If gamblers want to take advantage of bonuses, their options are even narrower because the casino does not allow gamers who use Neteller and Skrill to benefit from its promotions.

Our bgo Review Rating

bgo is an excellent choice for gamers who are not interested in sports betting and are more focused on blackjack, slots, and bingo. Although the casino’s restrictions on promotions are frustrating and its transfer fees are annoying, the casino still features a great selection of quality games that experienced and novice gamblers alike will enjoy. The casino makes it clear that its games are geared toward patrons who enjoy a standard casino format, including participating in slots online and video poker.

The major issues with bgo don’t involve its game options but rather the financial restrictions that the casino places on its players. Taking earned money away from a player through fees makes the casino appear less trustworthy: the user will never enjoy the full amount of money that he or she has won. If Indian gamblers are willing to look past these features, there is no reason why they should not thoroughly enjoy this online casino. 

Based on these details, we award bgo 4 out of 5 stars.

About the Expert

Isabella Johnson Isabella leads our investigations into Casino safety and gambling research. Her work has been featured on the BBC, CNet, Wired and The Financial Times.

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