Casumo India Review

Is Casumo safe? Find out about the important features that make this casino one of the great gambling sites available to Indian players, including the registration process and customer service options.

FAQ

Is Casumo Trustworthy? Find out in Our Honest Casumo Casino Review

Are you looking for an online gambling company that offers some of the world’s best casino games? Casumo is hands down one of the safest casinos for Indian players who are interested in classic casino games. Although the casino does not offer sports betting as an option for Indian gamers, it does provide a wide selection of other fun games that new and seasoned players alike are sure to enjoy.

Is Casumo Licensed and Certified in India?

Casumo is available to players in many countries around the world and is licensed by four separate entities: the UK Gambling Commission, the Malta Gaming Authority, the Swedish Gambling Authority, and the Danish Gambling Authority. 

The casino indicates that it works with a 3rd party provider to electronically verify the identity of players, but it does not list the company name. The casino does disclose its SSL encryption and privacy protection information, which should provide players with peace of mind that their information will be well-protected.

When Was Casumo Casino Launched?

Casumo formally launched in 2012. The casino saw an opportunity to capitalise on the decade’s new sensation: gamblers turning to the convenience of their home computers or phones to place bets on casino-style games.

Does Casumo Have a Good Reputation?

This casino has a relatively good reputation with a low complaint count. Many complaints revolve around unhappy players who were displeased with the turnaround time for their cashout requests. Any issues were resolved quickly, or the casino dismissed them as frivolous.

How Popular Is Casumo?

Casumo ranks high in global internet engagement with a ranking of 44,240. The average daily time spent on the site, however, is relatively low in comparison to some of its competitors at just under three minutes. This casino offers a wide range of slot games, so the high ranking and low activity time could be an indicator that bettors are logging on frequently throughout the day to pass their downtime playing games.

Is Casumo a Listed Company?

Casumo is a privately-owned company, meaning that it is not a listed company, and there is no option for players to purchase stock in the casino.

Brands Associated with Casumo

At this time, Casumo is not associated with any other casino brands. There is no indication from the casino that it plans to change this trend anytime soon.

Casumo’s Responsible Gaming Policies

Casumo has a robust responsible gaming policy. The casino developed Play Okay, a system that allows players to gain control over their gambling habits. Gamblers have the option to adjust specific settings of their accounts, including deposit limits and time restrictions. 

To opt into Play Okay, gamers can reach out to a member of the customer service team. Any changes that players request are subject to a 24-hour cooling-off period to ensure that you are fully comfortable with your choice.

Creating an Account with Casumo Casino

Registering for an account with Casumo is very easy. Players must complete only a single screen’s worth of information. This easy registration doesn’t always mean quicker access to certain features of the casino—in fact, the casino does not even ask for simple information such as the player’s name to initially establishing an account.

Information You’ll Need to Sign Up

To register for an account through Casumo, players must provide the following information: 

• Email address
• Unique password that is at least six characters long
• Mobile phone number 

The casino will send you an automated text message to confirm the details that you entered. Once you respond to the text message, the casino immediately marks your account as active. Although this process seems straightforward, players will need to enter additional personal information to make a deposit.

Do I Need to Provide Any Documents to Withdraw Earnings from Casumo?

Players do need to provide the casino with copies of specific documents before it honors any withdrawal requests. This documentation includes a valid photo ID, proof of address, and proof of deposit. For example, if you used a credit card to fund your account, you will need to provide the casino with a front and back copy of the card. If you used a personal bank account, you must provide Casumo with a full bank statement showing your name, address, and account number. 

This process is only required for your first withdrawal request. The only time at which the casino may ask for additional information is if you change your preferred funding method.

How Easy Is It to Create a Casumo Account?

It is easy to establish a Casumo account. The limited information that the casino requires streamlines the process and provides players with the opportunity to place an initial deposit within minutes if not seconds.

How Casumo Verifies Your Documents

Casumo provides players with an email address for document submission. The casino asks that you allow at least 24 hours for full verification. A member of the team will reach out to you if you need to submit anything further.

How Quickly Can I Start Playing with Real Cash?

Bettors can begin playing with real cash immediately. All deposit methods come with the added benefit of instant processing time except for bank transfers. Once you confirm your deposit amount, your player account immediately updates to reflect the new balance. 

Casumo’s Withdrawals and Deposits

In comparison to other online casinos, Casumo has a very limited number of withdrawal and deposit options. This limit is likely intentional, but on the plus side, every method except one provides players with an instant deposit or withdrawal. 

When cashing out your winnings, keep in mind that the transaction must be approved by the casino before it can be processed. The casino asks that you leave at least 24 hours for approval, but players have reported that times are much faster as they see their earnings transfer to their accounts.

Casumo Casino Deposit Methods

Players can add funds to their account in the following ways:

How to Withdraw Your Earnings

Players can withdraw their winnings in the following ways:

It’s worth noting that players can make a special request to remove funds that are below the minimum withdrawal threshold. The casino does caution, however, that for these instances, it will charge a service fee; the casino does not indicate the amount.

Do I Need to Prove my Source of Wealth?

Casumo does not require that players provide information regarding the source of their wealth. However, if there is any hint of cheating or fraudulent charges, the casino will freeze the player’s account until the player can provide further evidence of how he or she funds the account.

Casumo Casino Bonuses and Campaigns

Bonuses, campaigns, and promotions are a section of the casino that is lacking. While there are some promotions that run regularly, including the Welcome Bonus and Loyalty Rewards program, other campaigns come via tournaments or sporadic options.

Introducing Casumo’s Bonuses

If you are still on the fence about registering for this casino, the Welcome Bonus is a great reason to sign up: the promotion includes a 100% deposit match up to 300 EUR and 20 free spins. While you can use the additional casino cash on any game, the free spins can only be used for the game ‘Book of Dead’.

Current Casumo Campaigns

One popular Casumo campaign is the loyalty program. Players are automatically enrolled in this rewards promotion simply by signing up for an account, which removes the annoyance of having to enter a promo code. Bettors are awarded points just by making spins or winning their games of choice. The casino tracks points through a progress bar. When the bar is full, players have the chance to win prizes, including free spins, bonus money, or deposit bonuses. 

FAQs on Casumo Bonuses

Q: Can I automatically withdraw earnings from a win using bonus cash?
A: No. The casino mandates that you must wager a specific amount of money before you are eligible to withdraw any winnings that you’ve collected through bonus incentives. The limits for each promotion are different, however, so it’s important to read through the terms and conditions to confirm the wagering requirement. 

Q: Do bonuses expire?
A: Yes. Players only have six months in which to use their bonus spins or cash or the casino reserves the right to remove them from players’ accounts. 

Q: Can the casino alert me when there is a new promotion available?
A: Yes. Players can request to receive emails from the casino whenever the platform introduces a new bonus or campaign. The casino automatically enrolls players in most promotions, but if there is a promo code available, these emails should provide you with the details. 

Q: How do I access my free spins?
A: Activate free spins through the main menu tab under ‘valuables’. There, players have the option to click a link to use their free spins. At that point, they are redirected to the game, which will automatically begin to use their spins.

Which Games Does Casumo Casino Offer?

Casumo has a massive game library with over 1000 casino-style games. There is a fantastic mix of standard slot machine games, video poker, and live dealer options that can keep a bettor entertained for hours, and yes they do have the popular game 3 Patti that you can play online.

Which Casino Games Can I Play at Casumo?

When they register for an account at Casumo, players have the option to take part in the following games: 

• Slot machines
• Table games including baccarat, Texas Hold’Em, roulette, and blackjack
• Jackpot games
• Live dealer games

Keep in mind that sports betting is not currently an option for Indian players through Casumo.

Where Does Casumo Source Its Games?

Seasoned online casino gamblers will recognise many of the software companies that Casumo uses for its games. Some of the notable names include NetEnt, Microgaming, and Evolution Gaming. The fact that Casumo has teamed up with a variety of different software companies is a clear indication that the casino wants to provide gamers with as many games as possible to suit their preferences.

How Easy Is It to Use Casumo?

The website for Casumo is split up into sections including a game browser, live chat, FAQ, email access, Play Okay provisions, responsible gaming policies, and general information about the casino.

The game browser breaks down into game categories to make it easier for players to find the game of their choice. While the site is relatively easy to navigate, it would be nice to see individual card games subcategorised even further—for example, blackjack online options should be separate from roulette choices.

Casumo Compatible Devices

Players have numerous ways to access their favourite Casumo games. One way is the standard option of logging in through a desktop computer. Users can also access the site through a mobile browser on their phones or tablets. The casino promises that bettors will always experience fast load times for all their games if they opt for mobile access.

What We Think about the Feel of Casumo

The design of Casumo’s website is bright with soft colours throughout its pages. One detail that we did notice is that other than the list of games that the casino offers, there is nothing that overtly indicates that Casumo is a major online casino website. While many sites have a subtle nod to Las Vegas, this casino is noticeably missing such a feature.

Casumo Casino Customer Support Services

It’s no surprise that reliable customer service is the cornerstone of any successful internet casino. If players cannot get answers to their questions quickly and easily, they are more likely to place their bets elsewhere. Casumo has recognised this important detail and put a customer service system in place that is easy to access and provides players with answers quickly so that their game time is hardly interrupted.

How Can I Reach out to Casumo? 

Casumo player support is available 24 hours per day, seven days per week, and 365 days per year. For immediate issues, players can contact Casumo using the live chat feature, which is accessible through a link on the left side of any page of the site. A customer service team member can respond in Danish, Swedish, German, Finnish, Norwegian, or English.

For a non-urgent problem, users can email the casino using the email address hey@casumo.com. The casino usually responds within a few hours, but it could take up to 24 hours to receive a response, so if you can’t wait that long, we recommend using the live chat option. 

Since Casumo is accessible to players in so many countries around the world, it would be nearly impossible to address player concerns over the phone because of the language barrier.

Which Features Make Casumo Unique?

One of the unique features of Casumo is its frequently-asked-questions section. To help avoid players reading through the long and somewhat tedious terms and conditions section of its website, Casumo has put together a list of questions that it routinely receives from players to help them navigate different aspects of the website.

How Is Casumo Different from Other Online Casinos?

Casumo sets itself apart in its strong commitment to customer satisfaction. This detail shines through in the casino’s live chat feature. While many casinos do offer this option to players, it can take quite a while to get a live representative to respond to your question. When you sign up for an account with Casumo, you can always expect to receive a quick solution to any issue.

Is Casumo a Good Choice for Indian Players?

Casumo is an excellent choice for Indian players who are interested in bringing the fun of Las Vegas gambling right to their location. Casumo is unquestionably one of the best slots sites available. Unfortunately, there isn’t an option to place a badminton game in India bet. Indian bettors still have the opportunity to play live dealer and slot machine games knowing that the casino will always protect their personal and financial information.

Casumo – Our Verdict

Casumo is one of the web’s best options for casino games. The casino provides an ideal combination of fun and interactive games that load quickly, a consistent element of excitement, and taking every precaution to protect players’ personal information.

Five Things We Love about Casumo Casino

It’s challenging to narrow down the list of what we love about this casino. Our tops picks are: 

• Live chat
  The live chat feature of Casumo is excellent. A Casumo employee referred to as an ambassador joins the chat shortly after a player has initiated it and remains available to address questions. You will never feel rushed to finish the chat, and the ambassador will respond very quickly to any inquires.
  
• Fast document verification
  This casino works quickly to authenticate document submission so that players can move forward with their withdrawal requests. Although the casino asks players to leave at least 24 hours to verify documentation, many players have reported turnaround times as fast as a half-hour.
  
• Play Okay
  Casumo displays a strong commitment to each player’s mental wellbeing by offering the Play Okay option. The casino provides users with every chance to address a potential gambling issue before the problem spirals out of control.
  
• Quick payout times
  Although the deposit and withdrawal methods are limited, the casino’s fast cashout time is undeniable. Except for bank transfers, all deposits credit to a player’s account instantly, and most players have reported that the casino honors withdrawals within 24 hours.
  
• Live dealer games
  Casumo offers live dealer options for almost any casino game and serves as one of the world’s premium roulette sites. Do you need a break from card games? Spend some time playing Deal or No Deal or Monopoly live.

How Casumo Could Improve

While we like the premise of this casino, there are some areas in which it could improve: 

• You cannot see the product
  The way the website is constructed it is hard for the user to see how the casino lobby and the sportsbook layout are.
  
• Lack of bonuses
  We do wish that this casino put more of an emphasis on promotional options. While the casino does have a few nice bonuses, by looking at the homepage, you could never tell that the casino offers anything more than an initial Welcome to Casumo bonus. Even when you register for the casino, there is no clear indication of the incentives that the casino offers—likely because these incentives are so limited.
  
• Website layout
  Casumo would benefit significantly from categorising its game choices. The games are thrown into general categories, but they can be hard to find because of the way that the page loads.

Our Casumo Review Rating

Casumo in India is an excellent option for players who are interested in a site that offers strictly casino-style games. Unfortunately, a significant deterrence for Indian bettors is the fact that they cannot access the sports betting section of the site due to country restrictions. Hopefully, this feature is something that the casino will upgrade soon. Other than that, we believe that any Indian gambler will fully enjoy the interface of this casino. 

Our opinion is that this is one of the good gambling sites available to players, which is why we have awarded it a 5 out of 5-star rating.